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Welcome to Roanoke Trade:Creative Insurance & Bond Solutions for Global Logistics Risks

Experienced. Knowledgeable. Responsive. Innovative. Competitive. These are the hallmarks of Roanoke Trade’s stellar reputation in serving the insurance needs of transportation and logistics providers.

Our cumulative knowledge base and experience level are unparalleled in the industry, having served this niche client base since 1935. We are a leading provider of cargo and transportation-related liability insurance, transportation-related business insurance, and transportation-related bonds and Carnets for the industry.

Our responsive leadership continues to provide the pathway to successful, continued growth for Roanoke Trade by setting the standards of service our clients expect and deserve. Clients look to us for:

U.S. and Global Marine Insurance Solutions Tailored to Size and Complexity of Exposure Industry-Specific Insurance Products, including Contractual Liability, Cargo Liability,

Errors & Omissions Coverage, and more General Business Insurance Surety Bonds with A+ Rated Insurers Best-In-Class Technology with Customized Features and 24/7 Support Carnets and Carnet Bonds Claims Advocacy and Resolution Educational Webinars and Training

You will find additional details about these products, services, and more here on our website as well as in our Resource section.

Keeping Current with New Exposures

In today’s logistics environment, liability, property, and other exposures are more prevalent than ever due to complex global supply chains, unpredictable events, and other risks. Furthermore, the risks you face are not like a typical company’s and the volume of change you see in regulations may seem endless. Addressing these emerging risks with broad, comprehensive insurance coverage and effective risk management to help mitigate losses, along with keeping up with these changes and studying new potential exposures, is Roanoke Trade’s focus.

Financial Strength, Global Reach

When you partner with Roanoke Trade, you have the comfort level of knowing you’re doing business with a firm that brings longevity and stability to the partnership. We are a subsidiary of Munich Re Group, one of the top ten commercial insurers in the world, and a member of the

Watkins Group, the leading syndicate underwriting marine risks at Lloyd’s of London, giving us access to insurers with “A” (Excellent) and “A+” (Superior) A.M. Best Financial Strength ratings. These relationships provide us with an almost limitless capacity to underwrite exposures from the most complex to the ordinary, and give us expanded global service capabilities. We have ten U.S. locations and are part of a network reaching over 120 countries that can connect you with the know-how abroad to give you a complete analysis of the risks in a foreign country and, in particular, those that are relevant to your business.

Roanoke Trade: We’re with you wherever you are and wherever you want to be.

We invite you to learn more about us, our experienced talent in this highly specialized area, our creative solutions, and the value we will bring to you and your clients. Please contact us at 1-800-ROANOKE.

About Us

About Roanoke Trade

Roanoke Trade Inc. is a leading provider of insurance and surety solutions for transportation and logistics providers. In fact, we are recognized as the most reliable source for U.S. customs bonds.

Established in 1935, we were the first in the United States to serve the needs of customs brokers and their clients. Our mission has always been – and continues to be – to set the industry standard in delivering quality insurance, surety and risk management services to those businesses involved in importing, exporting or transporting goods.

Roanoke Trade is a subsidiary of Munich Re, one of the top 10 commercial insurers and one of the top 100 largest companies worldwide. We are also affiliated with the Watkins Group, the leading syndicate underwriting transportation risks at Lloyd’s of London.

We’re strategically represented in ten cities throughout the United States and hold appropriate resident and non-resident insurance licenses in all 50 states and in the District of Columbia.

Industry CommitmentThe staff at Roanoke Trade stays abreast of the continuing changes in your industry, and participates in and supports the various trade meetings and conferences hosted by the freight forwarding, customs brokerage and logistics associations. We tailor our customer’s insurance protection and develop surety products to accommodate these changes whether dictated by regulation or exposures to financial requirements. Insurance Market Clout Our designation as a service company for the Watkins Group gives us significant underwriting and claims settling authority for Lloyd’s of London. In addition, we retain access to expanded Lloyd’s facilities and to U.S. admitted carriers, ensuring we are able to structure the right blend of coverage for individual requirements. We also have the flexibility of segregating customary risks from high-risk exposures and insuring those in a manner that protects your insurance policy and maintains competitive premiums. An Advocate for our Clients

Logistics, compliance, finance and other groups within your organization must share responsibility for managing risk. However, each group will often address risks from different perspectives. Roanoke Trade will focus on the transportation and supply chain intermediary component to ensure you gain maximum rewards from your overall risk management program.

To ensure we are always anticipating and preparing to meet your needs, Roanoke Trade is actively involved in the following:

Trade Support Network for the development of the new Automated Customs Environment (ACE) in the United States

Advisory Committee on Commercial Operations of Customs and Border Protection (COAC)

Executive Committee of the United States Council for International Business (USCIB) Board member of the Air & Expedited Motor Carriers Association (AEMCA); Coalition for

New England Companies for Trade (CONECT); Florida Customs Brokers & Forwarders Association; Organization of Women in International Trade chapters

Board of Governors for the American Association of Exporters and Importers (AAEI) and Platinum Sponsor participant of AirCargo and NCBFAA

Active member of the Air Forwarders Association (AFA), Council of Logistics Management (CLM), National Association of Foreign Trade Zones (NAFTZ) and various other international trade, transportation, supply chain and insurance groups where we proudly serve as an advocate for our clients’ immediate and long-term needs

Member District Export Council and Export University sponsor

Roanoke Trade: Your in-house personal transportation insurance and surety expert.

To learn more about Roanoke Trade, please visit our Company History; for more information about programs and services, please contact us at 1-800-ROANOKE.

Company HistoryInternational Insurance Solutions Since 1935The Roanoke Agency was founded in 1935 by Curt Hamann, then president of J.E. Bernard & Company, a prominent customs brokerage and freight-forwarding firm. Mr. Hamann saw a need for readily available insurance and bonding services within his industry.The company took its name from the Roanoke building in Chicago, where the first office was opened. In 1952, Mr. Hamann opened a New York office under the name of East Coast Agency. In 1963, the Roanoke Agency became incorporated as Roanoke Agency, Inc.Between 1963 and 1976, Roanoke expanded:1972 - Opened Los Angeles office1975 - Acquired an agency in Houston1976 - Opened the Miami office In 1976, Roanoke Agency, Inc. and East Coast Agency merged. The merger was followed by a succession of acquisitions and new office openings:1977 Acquired an agency in San Francisco1978 Opened Boston and Baltimore offices1986 Opened the Newport Beach office (now merged with Los Angeles)1989 Opened the Charleston office1992 Combined the Costa Mesa and Los Angeles offices in Long Beach1997 Opened Seattle office

In May 1998, the U.S. operations of Trade Insurance Services were merged with Roanoke Brokerage Services, forming the largest U.S. insurance brokerage operation specializing in customs bonds and marine cargo insurance for the international trade community. Roanoke Trade continues to provide and develop innovative insurance products designed for the unique needs of our clients.Roanoke Trade is licensed in all 50 states and the District of Columbia to better serve our clients insurance needs wherever they are located. In Massachusetts we are licensed in the name of Roanoke Trade Insurance, Inc.Roanoke Trade became a member of Munich Re and an affiliate of Watkins Underwriters at Lloyd’s in April 2008. Watkins Underwriters at Lloyd’s has offices throughout the United Kingdom as well as Dublin, Hong Kong, Singapore and Dubai, and Munich Re is one of the top ten insurers in the world. This partnership provides Roanoke Trade's clients with access to insurers with "A" (Excellent) and "A+" (Superior) and A.M. Best Financial Strength Ratings and an almost limitless capacity to underwrite exposures from the most complex to the ordinary. Carnet Service Provider for the U.S. Council for International Business Since 1978Since 1978, Roanoke Trade has been an authorized Carnet Service Provider for the United States Council for International Business (USCIB). Roanoke Trade gained this appointment by the USCIB due to its extensive knowledge of international trade and its reputation as a leader in the industry. Carnets allow for the temporary importation of commercial samples and professional equipment into over 90 countries and territories worldwide without having to pay duties or value-added taxes.Roanoke Trade’s Carnet service bureaus in major cities throughout the country enable a greater number of U.S. exporters, international business travelers and exhibitors to benefit from same-day service and a Carnet service network second to none. Our CarnetsOnline™ is presently leading the world with state-of-the-art Carnet application technology.

http://www.munichre.com/en/homepage/default.aspx

http://www.watkins-syndicate.co.uk/

Insurance SolutionsSeamless, Custom Insurance Solutions for Logistics Service ProvidersRoanoke Trade provides innovative insurance products to address the varied and often complex exposures of transportation and logistics service providers (LSPs). Whether you’re a mid-sized or large corporation, we know that there’s no such thing as a “one-size-fits-all” logistics insurance program. We take the time to listen and ask the right questions so that we can create a custom insurance solution that helps manage your risks. This typically has the added benefit of creating savings, because a better fit means a better price. Additionally, our extensive experience with nearly 80 years of focus in this niche and the feedback we receive from our clients allows us to create exclusive products, including Transportation Intermediary Program SM (TIP) and Transportation Advantage Program SM (TAP) , to address the latest industry needs.Our specialized insurance coverages include:[LINK TO EACH APPROPRIATE SECTION]

Marine Cargo Insurance Logistics Service Providers –Shipper’s Interest Policy Transportation Legal Liabilities Motor Truck Cargo Legal Liability Warehouse Legal Liability Insurance Bailee Liability Insurance Packer’s Legal Liability Insurance Contingent Cargo Liability FDA Re-Inspection Fee Coverage Errors & Omissions for Transportation & Logistics Professionals

We also provide general business insurance for the transportation industry, including property, general liability, business auto, credit risk, crime, cyber liability, directors & officers, employment practices liability insurance, excess liability, fiduciary insurance, inland marine, and workers compensation.

Find out more about our insurance products. To find out more about Roanoke Trade’s insurance solutions and exclusive industry products, please contact us at 1-800-ROANOKE.

Marine Cargo Insurance from Roanoke Trade

Securing the proper marine cargo insurance is critical in mitigating the risk of financial loss to your goods within the supply chain. Marine cargo insurance provides coverage for your goods in the event of loss or damage during domestic and/or international transit.

Transit risks can include incidents that involve: rough handling, collision, overturn, theft, mis-delivery or non-delivery, jettison (intentional throwing overboard of part of the cargo or some piece of the ship in order to save the ship or its cargo), General Average (all parties in a sea venture proportionally share any losses resulting from a voluntary sacrifice of part of the ship or cargo to save the whole in an emergency), and natural disasters, to name a few. You can take a look at some examples of recent cargo claims.

Cargo insurance may be written to protect goods shipped by sea, air, truck, or rail, and can include coverage throughout the distribution supply chain as well as while warehoused or in storage, as needed. Goods may be insured on a spot-shipment basis or under an open cargo policy.

Roanoke Trade can customize a Cargo Insurance program depending on your needs to include:

International and Domestic Cargo Coverage Warehousing and Storage Stock Throughput Expanded Warehouse to Warehouse Coverage On-Deck Coverage High Value Cargo Project Cargo

Unlike other types of insurance, state law does not regulate Cargo insurance, therefore what is and isn’t covered can vary drastically from policy to policy. As such, partnering with an experienced specialist who understands the intricacies of cargo insurance and supply chain is an invaluable advantage to those seeking to protect their financial interests. Roanoke Trade, along with our network of logistics service partners, are strategically positioned to guide you through this complex process and to provide you with the proper type of coverage.

Turn to the expertise of Roanoke Trade.

For an in-depth risk evaluation, please contact us at 1-800-ROANOKE or complete the form on this page.

Logistics Service Providers – Shipper’s Interest Policy

As logistics experts (freight forwarders, property brokers and other third-party logistics providers), your customers rely on you to advise and guide them through the transportation process. Many cargo owners do not understand the risks inherent in transportation, so it is your responsibility to educate them and provide them with the products necessary to manage those risks.

Roanoke Trade can provide logistics service providers with a high quality, competitively priced and easily managed Shippers Interest Policy that allows you to offer your clients the insurance they require. This coverage directly insures your client against physical loss or damage providing them a better option than solely relying on the carrier’s liability insurance And unlike carrier’s insurance, a Shippers Interest Policy will pay to either repair or replace the cargo regardless if the carrier is found liable.

We understand that your job as a logistics professional is multi-faceted and providing insurance to your clients is just a small yet important part of what you do. That’s why we offer on-going training and support to help you properly insure your client’s cargo and manage claims should they occur. Look to us as your in-house insurance experts so you can take care of your day-to-day business.

Roanoke Trade: Providing creative insurance solutions for 3PL’s.

Roanoke Trade understands the intricacies of cargo insurance and the global supply chain, and is strategically positioned to guide you through this complex process. Find out how you can capitalize on this essential value-added program and help your customers protect their merchandise and financial interests. You can call us at 1-800-ROANOKE or complete the form on this page.

Transportation Legal Liability Insurance

Logistics service providers operate in a fluid environment of ever-changing liability exposures and regulatory mandates. Your trusted Roanoke Trade advisor can provide much needed direction in the complex process of identifying potential liability exposures and evaluating risk, and recommend flexible and effective insurance solutions to address them.

The following represent the most commonly required products for logistics service providers.

Bill of Lading Legal Liability

Domestic Forwarder

Domestic freight forwarders issue bills of lading for their shipments and are designated as common carriers (non asset-based) by the Federal Motor Carrier Safety Administration. Since the contract of carriage (bill of lading) is between the domestic forwarder and the cargo owner, the domestic forwarder will be first in line for any claims for cargo loss/damage. In essence, this insurance is very similar to an asset-based common carrier’s Motor Truck Cargo Insurance Policy, and Roanoke Trade offers it to our domestic common carrier clients. The policy will defend you against all allegations, and pay claims where you are found to be negligent.

Indirect Air Carrier

When acting as an indirect air carrier, the transportation intermediary issues a house air waybill, which presumably stipulates limited levels of liability for cargo loss or damage based on the governing international airfreight treaty or applicable statutory law. If cargo is lost or damaged during transit under your house air waybill, your company is first in line for claims. Bill of Lading Legal Liability Insurance will pay the cost of the legal defense in addition for the cost of the ultimate settlement per the policy terms if your company is found liable.

NVOCC

Non-Vessel Operating Common Carriers have a legal liability for cargo loss or damage as prescribed by the Carriage of Goods by Sea Act (COGSA). This liability is fixed at $500 USD per customary shipping unit; however, this is a somewhat vague and contentious term. If cargo is lost or damaged while moving under your house bill of lading, your company is first in line for claims. This insurance will pay the cost of the legal defense, and any indemnities based on your negligence.

Roanoke Trade: Providing creative solutions for transportation intermediaries and logistics service providers.

Roanoke Trade understands the intricacies of cargo insurance and the global supply chain, and is strategically positioned to guide you through this complex process. Find out how we can provide you with the insurance programs you need to be properly protected. Please contact us at 1-800-ROANOKE or complete the form on this page.

Motor Truck Cargo Legal Liability Insurance

Asset-based truckers issue bills of lading and are designated as common carriers by the Federal Motor Carrier Safety Administration (FMCSA). Since the contract of carriage (bill of lading) is between the trucker and the cargo owner, the trucker will be first in line for any claims for cargo loss or damage. The FMCSA no longer requires that all common carriers maintain a Motor Cargo Legal Liability Insurance Policy with a minimum limit of liability; however, most carriers maintain at least $100,000 USD for commercial reasons.

Roanoke Trade will help protect your company should merchandise get damaged while on the road to delivery. Motor Truck Cargo Legal Liability Insurance policies may be written to include debris removal, pollutant cleanup or removal, and other features. Moreover, we are committed to helping our clients stem losses with effective risk management programs and loss control. In addition, the insurance companies with which we partner are known for their reputation of fairness, integrity and responsiveness in handling claims.



Warehouse Legal Liability Insurance

Warehouse operators are exposed to the risks of fire, flood, theft and damage of third-party owned cargo stored in their facilities. What’s more, you have a legal responsibility for cargo loss or damage while in your care, custody or control. In fact, under the United States Uniform Commercial Code (UCC), when you create a bailment situation you legally assume liabilities. Warehouse operators typically limit their liability in their warehouse receipt; however, this limitation can be modified by agreement.

Warehouse Legal Liability Insurance will defend your company against claims and pay settlements rendered against your company per the policy terms. But not all policies are the same from one insurance company to another and require the expertise of a professional that understands bailment liability. At Roanoke Trade, our staff will analyze your specific exposures to determine what you need. What’s more, we can combine this coverage with motor truck cargo, marine cargo and property and liability coverages.



Bailee Liability Insurance

When storing or handling goods without issuing a document that defines your liability, you have a potential exposure to full value liability for cargo loss or damage. Since this liability is not limited, Bailee Insurance is required. The policy responds to physical loss or damage of property in your care, custody or control, without regard of negligence. Typical examples of bailees in the transportation and logistics segment include common carriers (truckers, airlines, vessel lines, rail lines), warehouse operators or professional packers.

When purchasing a Bailee Liability Insurance policy, be sure to work with a professional that specializes in this area. Not all policies provide the same coverage. For example, defense costs are often a substantial expense incurred by a bailee when presented with a claim for loss or damage. They can easily exceed the monetary amount of damages. At Roanoke Trade, one of our advisors will review your policy and determine whether defense costs are part of your coverage and up to what amount. Also, as a bailee you may also be responsible for debris removal, which is the cost to have damaged property contained, removed from the storage premises and properly disposed. A Roanoke Trade advisor will review this with you and determine what you currently have and what you need included in your specific insurance program.



Packer’s Legal Liability Insurance

Packer’s Legal Liability Insurance covers damage to cargo in transit subsequent to the packer’s handling of the goods. If the damage occurs as a result of improper packing, loading, blocking/bracing, crating, wrapping, etc., the cargo owner (or their insurer) may have recourse against the packer who prepared the goods for shipment.

Additionally, this insurance will provide for the cost of the packer’s legal defense as well as any settlements per the terms of the policy that are ultimately awarded to the claimant.

Roanoke Trade through its Transportation Intermediary Program SM (TIP) and Transportation Advantage Program SM (TAP) can customize your overall insurance solution to include Packer’s Legal Liability, along with several other important coverages: Bill of Lading Legal Liability, Domestic Forwarding Legal Liability, Errors & Omissions, Motor Truck Cargo Legal Liability, Contingent Motor Cargo Legal Liability, Warehouse Legal Liability, Bailee, Contingent Auto Liability, among other coverage features if needed. We have the flexibility to create a program specific to your needs in addition to market access to provide a competitively priced solution for you.



Contingent Motor Cargo Liability

When acting as a property broker, the contract of carriage (bill of lading) is issued directly from the underlying asset-based carrier to the cargo owner. As such, the asset-based carrier is first in line for cargo loss and damage claims. Unfortunately, it is not uncommon for the carrier’s motor truck cargo policy to fail to pay a claim for various reasons. In this event, the cargo owner will often file against a property broker in an effort to collect on their claim. This is why as a property broker, you can benefit from securing a Contingent Cargo Liability Policy, which will defend against the claim and pay settlements per the terms of the policy if ultimately ruled against your company.

Roanoke Trade can provide you with a Contingent Cargo Liability Policy to protect against the liability you assume when making arrangements to move cargo for others. This secondary insurance can cover some or all of the cost of handling, storing, getting rid of or replacing cargo that's damaged or lost, should the carrier’s primary insurance fail to pay. It may also cover unexpected expenses not covered in the primary insurance policy.

Coverage varies depending on the insurer so it’s wise to work with a specialist such as Roanoke Trade. Our staff has the expertise to determine the right policy and coverage for your needs.



FDA Re-Inspection Fee Coverage

FDA legislation imposes financial liability upon a U.S. agent for fees charged by the government agency to re-inspect foreign facilities that manufacture or process goods to imported into the United States. Re-inspection is ordered when the initial inspection results in deficiencies, which compromise the safety of the imported products. As a result, custom brokers and freight forwarders acting as designated U.S. agents are now exposed to financial loss should they not recover re-inspection fees from their client/foreign facility.

FDA Re-inspection Fee Coverage is available to provide you with coverage in the event the foreign facility fails to pay all re-inspection fees required by the FDA, and you as the U.S. agent are liable for such fees. Roanoke Trade can provide you with this coverage as part of your Transportation Intermediary Program. We can also help you take the additional steps needed to avoid future regulatory violations as part of our risk management services.



Transportation Intermediary ProgramSM (TIP)

Roanoke Trade’s exclusive TIPSM program was designed to respond to the need for flexible and effective insurance solutions for the ever-changing exposures facing transportation intermediaries. We offer a variety of legal liability insurance options to defend against and pay claims of negligence arising from business activities as a transportation intermediary. In addition to paying claims for which you are negligent, with TIPSM, you also receive coverage for the cost of defending covered claims against you, regardless of their merit.

TIPSM provides the coverage choices you need to build a complete transportation liability program or to close gaps between current policies. Coverage options include:

Bill of Lading Legal Liability Domestic Freight Forwarder

Liability Errors & Omissions Motor Truck Cargo Legal Liability Contingent Motor Truck Cargo Legal

Liability

Warehouse Legal Liability Bailee Packer’s Liability Contingent Auto Liability Third Party Liability (foreign

exposures) FDA Re-Inspection

Roanoke Trade also offers additional specialty products and services for transportation intermediaries:

Domestic & International Shipper’s Interest

Cargo Insurance Training & Education

CoverageDockTM

Import and Other Transportation Related Bonds

FastBondTM

Management Alert Reports ATA Carnets Property & Casualty Insurance

Programs

With TIP, you’ll get competitively priced, flexible coverage choices, including the ability to bundle coverage options under one policy; swift claim resolution in the event of a loss; the strength and stability of A-rated insurance carriers, unparalleled expertise; prompt and efficient service; and contract review and consultation to evaluate risk and ensure you are insulated from liabilities that may not always be evident on the surface.

Roanoke Trade: Coverage choices for a comprehensive insurance program.

Roanoke Trade understands the intricacies of cargo insurance and the global supply chain, and is strategically positioned to guide you through this complex process. Find out how we can provide

you with the insurance programs you need to be properly protected. Please contact us at 1-800-ROANOKE or complete the form on this page.

Transportation Advantage ProgramSM (TAP)

TAPSM, developed by Roanoke Trade, provides seamless integration of coverages across business, supply chain, cargo and transportation exposures for logistics service providers (LSPs), and specifically addresses the needs of property brokers and domestic forwarders. In addition, with TAPSM, our customers receive the benefit of an insurance program that is continuously enhanced to address the latest industry needs.

Some of the highlights of the coverages and program in general include:

Broad, “blanket” coverage that incorporates true door-to-door Legal Liability protection. Coverage extended to your shipper’s own straight Bill of Lading. Legal Liability protection extended to ground, ocean, and domestic and international air

shipments – even when the goods are not in your care, custody and control. Automatic coverage for improper packing by the freight forwarder or its agents. High basic limits provided under every policy, with low deductibles available. Top-notch customer service and claims management through Roanoke Trade’s

CoverageDock™. In-house claims settling authority for fast payment turnaround. Many other enhancements and features.

The seamless coverage through TAP™ for logistics service providers can include:

Domestic and International Shipper’s Interest Insurance

Domestic Cargo Legal Liability Contingent Cargo Legal Liability Motor Truck Cargo Legal Liability Indirect Air Carrier Legal Liability

Warehouse “All Risk” or Warehouse Legal Liability Coverage

NVOCC Legal Liability Packing Liability Bailee Coverage

You can click here to request a comprehensive Transportation Coverage Checklist. We’d be happy to review this list with you to help you identify exposures, evaluate your needs and recommend products to fit your particular situation.

Other coverage options are also available including: Errors & Omissions, Contingent Auto Liability, Commercial Auto, CCSF/Safety Act Coverage, Commercial Property, General Liability, Crime, Employment Practices Liability, Directors & Officers, , Regulatory Defense, and Terrorism Coverage.

Roanoke Trade: Keeping pace with your business needs.

Roanoke Trade understands the intricacies of cargo insurance and the global supply chain, and is strategically positioned to guide you through this complex process. Find out how we can provide

you with the insurance programs you need to be properly protected. Please contact us at 1-800-ROANOKE or complete the form on this page.

Errors & Omissions for Transportation & Logistics Professionals

The transportation industry and its professionals are vulnerable to financial exposures and liability as a result of improper performance of, or the failure to perform, your professional services, including your activities as a customs broker, property broker, domestic freight forwarder, international freight forwarder, NVOCC, warehouseman, etc. With constantly changing rules and regulations and today’s litigious environment in which settlements and awards are increasingly on the rise, your company cannot afford to go without the proper Errors & Omissions Insurance (E&O) protection.

Also known as Professional Liability coverage, E&O Insurance will provide you with the legal defense and settlement (if awarded) per the policy terms in the event a customer files a claim against your company alleging damages as result of the work you performed. Some of the most common types of claims include: failure to follow instructions, shipping delay caused by the negligence of an employee, improper quotation of charges, incorrect document preparation, unauthorized release of goods, misdirection, failure to collect, failure to properly clear goods upon entry, incorrect classification of goods and failure to insure cargo when instructed to do so, negligent selection of trucker or other carriers, among other activities.

At Roanoke Trade, we have spent two decades refining and enhancing our E&O program to meet the specific needs of the professionals who make up the transportation industry. We can customize your program based on your operations to provide the comprehensive protection needed to eliminate or minimize financial losses associated with the defense and settlement of actual or alleged errors or omissions claims and litigation.

To access our Errors & Omissions checklist, please click here.

Roanoke Trade: E&O insurance specific to your needs.

Your daily operations may involve services for your customers driven by extensive documentation that requires attention to detail. Without the necessary protection, even a small oversight or alleged error can have a devastating effect on your business. Roanoke Trade can help protect you against costly lawsuits with our insurance programs. Please contact us at 1-800-ROANOKE or by completing the form on this page for more information.

General Business Insurance: Property & Casualty

Roanoke Trade is committed to providing a full portfolio of insurance products to transportation and logistics service providers. This means not only offering our package programs and specialty suite of products but also addressing more general insurance needs that encompass everything from Property and General Liability to Workers’ Compensation and so much more – all tailored to trade and transportation.

We’re not only here for you to help protect the goods you ship from one point to another along the entire supply chain but also to provide the risk analysis and insurance programs necessary to protect your buildings, property, equipment, vehicles, data, assets, management, workers – in essence, your entire operation and its people. Our suite of insurance products includes:

[LINK TO EACH PAGE ON WEBSITE]

Property General Liability Business Auto Credit Risk Crime Cyber Liability Directors & Officers

Employment Practices Liability Insurance

Excess Liability Fiduciary Insurance Inland Marine Workers’ Compensation

All your business insurance needs are covered with Roanoke Trade.

Roanoke Trade knows the transportation and logistics industry. That’s what we do. We have the expertise, experience and products to protect your operation, employees and financial assets along with the goods in your care and custody for the clients you serve. Find out how we can provide you with the insurance programs you need to be properly protected. Please contact us at 1-800-ROANOKE or complete the form on this page.

Commercial Property Insurance for Trade & Transportation

Commercial Property Insurance is designed to indemnify you in the event that your operation suffers direct physical loss to your property that has been damaged or destroyed from a covered peril, such as fire, storm damage, accidents, malicious actions, theft and other risks. Coverage is also available to reimburse for loss of use of the damaged property, loss of business activity, and/or extra expenses needed to expedite repair or replacement. At Roanoke Trade, we’ll tailor your Commercial Property Insurance Policy to meet the specific requirements of your transportation operation. Our staff will review your risks and current policy to assess if your property insurance can be combined with other coverages under a package policy. We’ll also determine if you have additional risks that go beyond the scope of a standard Commercial Property Policy and require enhancements and broader coverage.Our Roanoke Trade professionals will evaluate your operation to assist you in determining the coverage amounts you need on your building and business personal property (inventory, furniture, equipment, etc.), the deductibles and coinsurance values that address your risk tolerance, and how the insurance is applied. We’ll look at the coverage amounts needed for valuable papers and records, adequate debris removal, increased cost of construction, content and improvements and betterments, and equipment coverage.All your business insurance needs are covered with Roanoke Trade.


General Liability Insurance for Transportation & Logistics

The Commercial General Liability Insurance Policy provides protection needed to pay damages for bodily injury or property damage for which you are legally responsible. The policy also provides coverage for liability arising from personal injury and advertising injury.

The policy covers accidents occurring on the premises or away from the premises. In addition to the limits of liability, the policy will defend you against claims, even if groundless, false, or fraudulent, as well as provide supplemental payments for attorney fees, court costs and other expenses associated with a claim or the defense of a liability suit.

Yet a General Liability Policy goes only so far and in litigious environment where multi-million judgments are commonplace, it’s wise to protect a business’ financial assets with Excess Liability insurance, also known as Commercial Umbrella coverage. This policy is designed to kick in once the underlying limits of a General Liability policy and other primary policies have been exhausted.

Further, a General Liability doesn’t include coverage for exposures due to errors and omissions in providing professional services, employment practices liability (EPL), directors and officers (D&O), cyber liability or fiduciary liability. For each of these exposures and others, you will need to purchase specific insurance products. At Roanoke Trade, we have a portfolio of advanced specialty insurance products that can be added as endorsements to your General Liability policy or secured as separate policies to protect you against the varied management liability exposures you face.



Business Auto Insurance for Transportation & Logistics

Roanoke Trade covers vehicles your own, lease or operate with Business Auto Insurance. Whether you have one vehicle or an entire fleet, you need this coverage. Moreover, if your employees drive their own cars for company business and an accident occurs, you may be held responsible. You could also face significant exposures if one of your employees hires or leases a vehicle for company business. There are several components to a Business Auto Insurance policy, including:

Liability CoverageThis provides protection against liability arising out of the ownership, maintenance, or use of any insured automobile. The insuring agreement agrees to pay damages for bodily injury or property damage for which you are legally responsible because of an automobile accident involving a covered auto. In addition to the payment of damages for which the insured is legally liable, the insurer also agrees to defend the insured for all legal defense costs. Defense costs apply in addition to policy limits.

Medical Payments CoverageThe insurer will pay all reasonable and necessary medical and funeral expenses incurred by an insured because of bodily injury caused by an accident. The insured is the named insured, the insured’s employees and guests, and any other person occupying a covered auto. This coverage offers a nominal limit of insurance to pay injury claims (without regard to fault).

Uninsured/Underinsured Motorist CoverageUninsured Motorists pays for bodily injury to an insured and/or their passengers that are injured by an uninsured motorist, a hit-and-run driver, or a driver whose insurer becomes insolvent. These benefits are paid under the named insured's policy.

Similar to Uninsured Motorist coverage, Underinsured Motorist applies when the other driver has auto liability insurance at the time of an accident, but the limits carried may be insufficient to pay for damages for which the driver is responsible. The two coverages are mutually exclusive and do not overlap or duplicate each other.

Comprehensive CoverageProvides protection against loss or damage to a covered auto resulting from loss other than a collision or upset. This coverage also provides for supplemental payments for transportation expenses in the event of total theft of a covered auto or a non-owned auto.

Collision CoverageThis coverage provides protection against loss or damage to a covered auto or a non-owned auto resulting from the impact with another vehicle or object. Collision losses are paid regardless of fault.

Rental ReimbursementThe business auto policy provides a coverage option if an auto is insured for comprehensive coverage that pays for the rental of a temporary replacement vehicle which insures against loss of use of a covered auto only if the auto is a private passenger type auto and is stolen or otherwise not drivable. Daily and maximum limits apply to this coverage.

Towing and LaborWhen this coverage is added, the insurer pays for towing and labor costs each time a covered auto or non-owned auto is disabled, up to a stated amount.

Personal Injury ProtectionPersonal Injury Protection (PIP) is an endorsement that adds no-fault benefits. No-Fault means that in the event of an automobile accident each party collects from his or her own insurer, regardless of fault. The PIP endorsement is only required in certain states with No-Fault Laws. The endorsement applies only to bodily injury and not to property damage. (The state of Michigan is the exception to property damage.) No-Fault Laws vary widely from state to state.

Contingent Auto Liability Protects you in the event a motor carrier that you've hired has Auto Liability Insurance insufficient to cover an auto accident involving bodily injury or property damage. This may occur because of inadequate limits of insurance, the policy has been voided, cancelled or suspended, or the insurer of the policy is insolvent. Legal precedent has been set holding the domestic forwarder/property broker and shippers liable in such cases.



Credit Risk Insurance for Transportation & Logistics

Credit Risk Insurance is a critical risk-mitigation component in protecting against bad debt or slow pay losses. It is designed to protect the money due for goods and services already supplied to a customer. In the event that a customer can’t pay, as a result of insolvency, political risk,exchange rate fluctuations and a host of other factors, the credit insurer will pay. The insurer will then pursue the customer for payment.

Credit Insurance serves as a safety net, protecting your business from defaulting customers and bad debt, which would otherwise arise when a customer is unable to pay. This helps clients like you increase revenue, enhance borrowing capacity and generate new sales by improving cash flow and minimizing bad debt losses. What’s more, with Credit Insurance secured, financial institutions will be more positive about funding requests, with insured companies often being able to negotiate better finance terms.



Crime Insurance for Transportation & Logistics

Fraud, dishonesty and theft by employees are major problems confronting businesses of all sizes. Crime Insurance from Roanoke Trade can provide the coverage needed for a variety of exposures including:

Employee DishonestyEmployee dishonesty is considered to be a criminal act committed by an employee acting alone or in collusion with others. There must be intent by the employee to cause the employer a loss and to obtain a financial benefit for the employee or someone else.

Coverage is provided for dishonest acts of employees of the named insured whether acting alone or with others. It insures against loss of money, securities, and property. Coverage may be extended to cover your ERISA obligation for employee benefit plans.

Forgery or AlterationForgery is generating a document or signature that is not genuine. Alteration is changing a document in a manner that is neither authorized nor intended. This coverage form insures against loss caused by the forgery or alteration of a covered item drawn against the insured's accounts. A covered item might be a check, draft, promissory note, bill of exchange or similar instrument. Coverage may extend to defend you for refusing to pay a forged item.

Theft, Disappearance and DestructionTheft means any act of stealing. Disappearance lacks the elements of knowing if the crime was a theft, burglary or robbery. Destruction is the damage to premises caused by a theft or attempted theft.

Section 1 of the form covers money and securities against loss by theft, disappearance, or destruction inside the premises. Section 2 covers money and securities outside the premises in the care and custody of a messenger.

Computer FraudComputer fraud is a specialized kind of theft where a computer is used to transfer property from inside the covered premises to a person outside those premises. This form covers money and securities and property other than money and securities.

ExtortionExtortion is the surrender of property away from the premises as a result of a threat of bodily harm to someone who is, or allegedly is, being held captive. This form covers money and securities and property other than money and securities.



Cyber Liability Insurance for Transportation & Logistics

Cyber liability is an emerging risk and affects all business sizes across all industries, including transportation and logistics service providers. Losses can result from a computer virus at an employee workstation, theft or loss of a laptop that contains customer and vendor information, theft of confidential information from a vendor’s server, theft of physical documents in a warehouse containing personal data, among other things. If a data leak results in the theft of valuable intellectual property, identity theft or reputational harm, a business can expect a stiff third-party claim for expenses and losses. Additionally, a cyber breach often also generates regulatory investigation as well as an internal need for a forensic analysis of your data and systems. These can be very costly, too. Adding to the financial hardship, you most likely will have to notify all affected parties, seek legal defense, and manage the crisis internally and in the public forum.Roanoke Trade can provide with you Cyber Liability Insurance, designed to help with all these costs. Additionally, some policies can be customized to offer crisis management services in addition to coverage for business interruption and other losses you face from a cyber attack that are not covered by standard business property policies.All your business insurance needs are covered with Roanoke Trade.


Directors & Officers Liability Insurance for Transportation & Logistics

Businesses and organizations today are facing an increase in Directors & Officers Liability (D&O) claims, with the biggest jump in claims brought about by regulatory actions and whistleblower bounties. To properly insure a business, Directors and Officers Liability Insurance is available to protect an insured’s executives’ personal assets from losses arising out of claims for “wrongful acts” allegedly committed by them in their capacity as directors and officers of the organization. The policy also provides for reimbursement to the company with respect to loss for which the company has indemnified its directors and officers for their incurred liability.

Directors and officers of companies and organizations may be sued for many alleged wrongdoings. Following are some examples of wrongful acts that may give rise to litigation:

Improper disbursement or expenditure of corporate assets Negligence in the performance of duties while acting in their capacity as directors and

officers Alleged breach of contractual obligations Misstatement of financial reports, or improper or misleading advertising due to

negligence Misrepresentation of capabilities in contract negotiations Breach of fiduciary duty by failing to regularly attend board of directors meetings, failure

to perform supervisory functions or to maintain adequate internal control Actions which exceed the authority granted by the charter and by-laws Certain types of discrimination, failure to follow prudent hiring practices, or breach of

employment contract Failure to stop an action which results in damage to the company or organization, or

failure to defend the company or organization against invalid claims Improper disclosure of significant information prior to public disclosure Disputes involving proxies or the election of directors Anti-competitive trade practices

A General Liability policy does not provide D&O Liability Insurance coverage therefore it’s essential that when reviewing your insurance program, you discuss your exposures in this area and how best to protect you, your company and executives. The professionals at Roanoke Trade will review your specific needs with you.



Employment Practices Liability Insurance for Transportation & LogisticsCompanies and businesses over the last several years have seen a spike in employment practices claims. This is partially due to the proactive stance the EEOC has taken on behalf of employees that allege discrimination, sexual harassment, wrongful termination and other employment violations. There has also been a significant increase in wage-and-hour lawsuits over the last few years. Furthermore, even when a business takes measures to make sure they are in compliance, things can go wrong with employees feeling they have been discriminated against, paid unfairly, harassed or simply made uncomfortable at work. These circumstances often lead to employee claims against the company with monetary damages sought. Employment Practices Liability Insurance (EPLI) from Roanoke Trade can provide the indemnification your company needs to properly protect itself against these types of claims. This insurance is designed to cover legal fees, settlements and damage awards that result from employee allegations claims of misconduct against your company’s employees and managers. Some insurers will even cover the costs of investigations and legal fees associated with regulatory actions. Keep in mind that general liability insurance and directors and officers insurance don’t cover claims of employment practices wrongdoing.All your business insurance needs are covered with Roanoke Trade.


Excess/Umbrella Liability Insurance for Transportation & Logistics

Umbrella Liability insurance provides excess liability coverage over several of an insured's primary liability policies. In addition, most umbrella liability policies provide coverage that is broader than the insured’s primary policies.

An Excess Liability Insurance may be written on what’s known as a following form basis, which means it is subject to the same terms as the underlying policies; it may be a self-contained policy, which means it is subject to its own terms only; or it may be a combination of these two types of excess policies.

Our experienced professionals at Roanoke Trade will review your assets, exposures, and the amount of risk your business can tolerate in order to secure a competitively priced Umbrella Insurance Policy from the top-rated insurers we represent. In addition to assessing the amount and type of coverage you need, our team will review your operational practices for ways to reduce sources of potential losses and other costs through our risk management services.



Fiduciary Insurance for Transportation & LogisticsIf your transportation or logistics company sponsors an employee benefit plan, you have exposures that fall under the general rubric of “fiduciary liability.” Fiduciary Liability Insurance can be issued to either the employer that sponsors the benefits plan or to the plan itself. It is appropriate for retirement plans, health plans, life insurance and disability plans, and employee benefits plans of all kinds. Protection is available for ERISA and non-ERISA benefit plans, including multi-employer plans, also known as Taft-Hartley plans, such as those provided by unions.Fiduciary Liability Insurance protects the insured against allegations that the fiduciary—the money or benefits handler—has breached their duty. The accusation can focus on an error or negligence in administering a plan, including but not necessarily limited to misinterpretation of plan documents, providing imprudent investment options to plan participants, misrepresenting investments, mishandling enrollment or other paperwork, and giving bad advice or faulty instructions to participants.Policies can cover expenses associated with civil lawsuits, written demands for damages that haven’t proceeded to court, administrative or regulatory actions, and investigations by the government or an official agency. Coverage options include legal defense fees, awards to or settlements with claimants, and voluntary correction programs even when there isn’t a claim. The specific coverage you receive depends on the insurance agreement you choose. Our staff at Roanoke Trade will go over all of this with you. We also offer ERISA bonds, which are required by law for all applicable plans, as well as employment benefit liability insurance endorsements, which can enhance a general liability insurance policy to cover errors in the administration of a plan.All your business insurance needs are covered with Roanoke Trade.


Inland Marine for Transportation & Logistics

Inland Marine insurance is designed to cover a variety of property risks that may be mobile in nature or have special valuation requirements. At Roanoke Trade, we specialize in securing the key Inland Marine policies for the transportation and logistics providers. This includes everything from Motor Truck Cargo to cover goods of others while in transit including loading and unloading while the insured is acting as a common or contract carrier; Warehouse Legal Liability, which provides third-party coverage that responds when a warehouse operator’s failure to exercise reasonable care in the handling and storage of a customer’s goods results in loss of, or damage to, those goods; and Contingent Cargo, which protects you in the event the carrier’s insurance fails to respond to a claim.

Other examples of Inland Marine policies that we write include equipment floaters to protect against loss or damage to electronic data processing equipment and media owned, leased or used by the insured; and Valuable Papers & Records, to pay the cost to reconstruct damaged or destroyed valuable papers and records



Workers’ Compensation Coverage for Transportation & Logistics

Worker’s Compensation is statutory insurance required for employees of businesses. This coverage obligates the insurer to pay all medical expenses, loss of wages, and other benefits required of the insured by the workers compensation law or occupational disease law of any state listed in the policy. Workers’ Compensation represents a major expenditure for firms across all industry sectors, including for transportation and logistics providers, with a number of factors contributing to the cost of insurance: rising medical costs; fraud; a company’s loss history and how these losses compare to other comparable businesses within its sector; frequency and severity of claims; among other issues. At Roanoke Trade, we not only provide our clients with Workers Compensation Insurance, but we also work with them to help reduce exposures, increase safety in the workplace, and contain costs – all factors in driving down premiums. We can provide assistance in setting up an accident investigation program, safety programs, and more to help reduce on-the-job accidents and injuries and get employees back to work as soon as possible with return to work programs. Our staff will also conduct a comprehensive review of all your documents, including your current Workers’ Compensation policy, your experience modification worksheet, payroll audits, and loss-sensitive rating adjustments, to see where we can make improvements and where there may have been problems or miscalculations. All your business insurance needs are covered with Roanoke Trade.


Client Applications

Client Applications: Insurance

Roanoke Trade is committed to facilitating and managing the insurance process by providing on-line platforms tailored to transportation and logistics providers. Our automated platform works in tandem with our people’s expertise, delivering the support and service our clients expect and deserve.

CoverageDock™

Cargo insurance is a valuable add-on service that benefits your clients and the relationships you have with them. In order to properly handle the cargo insurance offered to clients, Roanoke has developed CoverageDock™, an on-line application providing you with an automated approach to administer and control your cargo policy. CoverageDock™ filters shipment details to reduce errors and eliminate coverage mistakes when issuing insurance certificates. It also is designed to keep users within their underwriting authority and expedites the turnaround process of special quotations.

What’s more, CoverageDock™ can offer flexible integration and custom interface with freight forwarding software systems to eliminate re-keying data and reducing insurance processing time.

Functional and Intuitive Features

24/7 Direct Access Issue Cargo Insurance certificate with automated OFAC sanction screening Insured shipment reports are generated automatically – eliminating manual reporting Real-time quote request and referral notification Report and monitor claims Generate comprehensive activity reports

PolicyTrack™

PolicyTrack™ is an on-line system providing an efficient means of managing your Business Insurance Program. It’s designed to help you expedite important administrative tasks and report claims.


Issue Acord® Certificates of Insurance as needed Print, fax, or email certificates directly to several parties at a time Effortlessly manage your list of certificate holders Report a claim in the event of a storm or other event that may limit communication. The

claim will be pre-fill based on the location or vehicle involved. View policy information through secure access

Print a copy of your auto ID card

Best-in-class technology designed for our niche client base.

Innovation is a cornerstone of Roanoke Trade’s success and growth helping us deliver added value to our clients. For more information about our services, please contact us at 1-800-ROANOKE.

Bonds

Import and Transportation-Related Bonds

Roanoke Trade was the first in the United States to serve the needs of customs brokers and their clients. At the onset, we became recognized as the most reliable source for U.S. Customs bonds and this continues to be an unwavering commitment of ours.

We develop Surety products to accommodate changes whether dictated by regulation or exposures to financial requirements. We also work with a financial strong Surety partner to deliver the bonds needed in this complex industry niche.

Roanoke Trade can provide your operation with:

Importation and Customs Clearance Bonds Ocean Transportation Intermediary (OTI) Bonds Property Broker Bonds

Turn to Roanoke Trade for surety bond solutions.

Insurance, surety and risk management solutions for supply chain and transportation intermediaries are Roanoke Trade’s focus. Contact us at 1-800-ROANOKE for more information to find out how we can serve your specific needs.

Importation and Customs Clearance Bond

According to U. S. Customs & Border Patrol (CBP) regulations, a Customs Bond is “a contract which is given to ensure the performance of an obligation imposed by a law or regulation.” The parties involved in the bond contract are the principal (importer), surety company and obligee (CBP).

The primary purpose of a Customs Bond is to guarantee the payment of import duties and taxes, as well as to assure compliance with all laws and regulations governing the entry of merchandise from foreign shipping points into the United States.

Drawback Bond

When merchandise is imported into the United States and later exported, a principal may be entitled to a refund of duty – referred to as a drawback claim. There are several types of drawback claims and methods of payment; accelerated drawback being the most common way to be paid. With accelerated drawback, the refund is granted before liquidation of the drawback claim. A Drawback Bond guarantees full repayment to CBP of overpaid drawback as determined by liquidation of the drawback claim.



Ocean Transportation Intermediary (OTI) Bonds

Companies operating as ocean freight forwarders and Non-Vessel Operating Common Carriers (NVOCCs) in the United States are required to be licensed and bonded as Ocean Transportation Intermediaries (OTIs). This bond guarantees that contractual relationships with shippers and carriers will be fulfilled. Additionally, the bond responds to claims filed by the shipping public to ensure compliance with Federal Maritime Commission regulations.

Licensing & Financial Requirements of United States domiciled OTIs:

Ocean freight forwarders and NVOCCs presently conducting business in the United States are required to be licensed and bonded.

A freight forwarder is required to maintain a minimum bond amount of $50,000 plus $10,000 for each additional location.

If a forwarder also has an NVOCC operation within the same corporate structure, only one license is required; however, a separate bond must be filed. The minimum NVOCC bond amount is $75,000, plus $10,000 for each additional branch office acting as an NVOCC.

Custodial Bonds

Truck Carriers In-Bond Movement Bonded Warehouses Container Freight Station Centralized Exam Station

Property Broker Bond

The FMCSA requires that property brokers and surface freight forwarders maintain a Property Broker Bond in the amount of $75,000. We can provide you with this Bond.



Client Applications: Bonds

Roanoke Trade is committed to facilitating and managing the bond process by providing an on-line platform tailored to transportation and logistics providers. Our automated platform works in tandem with our people’s expertise, delivering the support and service our clients expect and deserve.

FastBond™

FastBond™ is a highly advanced and flexible tool that provides custom brokers unprecedented control over your workflow and timing of critical information. With FastBond™, you will increase efficiencies, reduce potential data error during the issuing process and ultimately support your client retention efforts.


Real-time 24/7 Access Management-level access specifically designed for managers overseeing the bond issuance

process On-demand standard system reports for entries, liquidated damages and increased duty

bills Scheduled custom reports to your specifications E-Notifications for controlling the flow of information to designated recipients of specific

bond-related documents Risk management tool for maintaining underwriting compliance Continuous monitoring to ensure regulatory compliance System integrated safeguards

Best-in-class technology designed for our niche client base.

Innovation is a cornerstone of Roanoke Trade’s success and growth helping us deliver added value to our clients. For more information about our services, please contact us at 1-800-ROANOKE.

Carnets

Carnet Product Information

At Roanoke Trade, we understand that every Carnet situation is unique. We invite you to review the information we provided here on our website and encourage you to contact a Roanoke Trade Carnet Service Representative for a customized evaluation of your needs.

You will find the following key information here:

[LINK TO EACH SECTION/PAGE]

What is a Carnet? What Countries Accept the Carnet? Additional Carnet Requirements/Fees Using the Carnet Carnet Checklist Carnet Workshops CarnetsOnline™ Carnet Forms

What is a Carnet?

A Carnet is a customs document that simplifies the process of clearing customs when temporarily bringing goods to a foreign country. The Carnet, often called the “merchandise passport”, allows you to avoid paying duties and taxes (including value-added taxes) to foreign customs for your goods, since the goods are not staying in the country for more than one year.

The word Carnet (pronounced “car-nay”) comes from “ATA Carnet”. “ATA” is an acronym for “Admission Temporaire/Temporary Admission” – a combination of both French and English terms. Over 90 countries and territories worldwide accept Carnets, promoting international travel and business. Within each country is an organization that acts as the guaranteeing member for its country. The U.S. Council for International Business (USCIB) is the United States’ National Guaranteeing Association (NGA), which oversees the operation of the Carnet system in the U.S.

Examples of Carnet users:

Manufacturers of virtually any product

Clothing companies Jewelers Rock bands Traveling orchestras Television networks

Art galleries Circuses Universities Hospitals Any trade show exhibitor Any individual hand-carrying

professional equipment

Benefits of a Carnet:

You work with a U.S. company that is familiar with the Carnet exposures and fees/premiums are billed in U.S. currency – always at a predetermined cost.

You eliminate the payment of duties and value-added taxes, thereby freeing up your cash flow.

You can use the Carnet multiple times in a one-year period. You ease the customs process when re-entering the U.S. as your Carnet serves as your

certificate of registration. You eliminate the need for obtaining a temporary import bond (TIB) in foreign countries.

What is Covered under the Carnet?

Carnets cover virtually all types of goods – whether it’s ordinary goods used in the course of business or even something unique or exotic, such as a rare piece of art of live animals. Merchandise carried on Carnets must fall within one of these three categories:

Commercial Samples, which includes any and all items that are temporarily imported for the purpose of demonstration or for the solicitation of orders. Examples might include: Heart monitor system, pipes and fittings or goods to be exhibited at a foreign trade show or conference.

Professional Equipment, typically “tools of the trade”. Examples might include: Surgical equipment, entertainment (camera and video) equipment, sporting equipment, and the exhibition booths themselves, used to display merchandise.

Exhibitions & Fairs, which includes basically all items included in an exhibition or trade show.

Carnets can also be used for private or commercial road vehicles, aircrafts, and pleasure boats. Because the Carnet covers only items to be temporarily exported, it cannot be used for goods that will be consumed in another country, such as handouts or pamphlets, food items, plants or other perishables.

What Countries Accept the Carnet?

The ATA Carnet can be used in over 90 countries and territories, but each country has its own rules and requirements. Be sure to review the specific information for all the countries that you may be visiting. The Roanoke Trade Carnet Service Team can also assist with any questions you may have regarding the country requirements.

Participating Countries & Territories

<See separate document for details on countries> Non-Participating Countries & Territories

<See separate document for details on countries>

Additional Carnet Requirements

Carnet Bond

The Carnet Convention is comprised of over 90 countries and territories. Within each country is an appointed National Guaranteeing Association (NGA). Each NGA is responsible for ensuring all Carnets are properly used. If a Carnet holder defaults on its obligations, the foreign country has the right to demand payment of those duties and taxes from the NGA.

Example of a default: The Carnet holder enters goods into a foreign country under a Carnet, thereby avoiding payment of duties and taxes to the foreign customs. The Carnet holder then sells the goods and therefore does not re-export the goods upon leaving the country.

The U.S. Council for International Business (USCIB) is the U.S. appointed NGA of the Carnet Convention. The USCIB requires security from all Carnet holders in the event of a default. Generally, the required amount is 40% of the total value of the General List, but there are some exceptions.

The most common form of security accepted by the USCIB is a Carnet bond. The Carnet bond guarantees to the USCIB that the Carnet holder must pay foreign customs any duties, taxes or other charges that may be due if the goods are not timely re-exported from the foreign country. The bond is a three-party contract between the Carnet holder, the USCIB and a U.S. surety company.

Roanoke Trade, as an authorized Carnet service provider for the USCIB, has a longstanding history of working with sureties familiar with Carnet bonds and their purpose. This relationship allows Roanoke Trade to obtain bonds other surety agents may not be able to place.

It is important to understand that the Carnet bond is not insurance. With insurance, some losses are expected and a portion of the premium is set aside to pay losses. With a Carnet bond, each applicant is reviewed individually and no portion of the premium is set aside for losses. A Carnet bond does not protect the Carnet holder, nor relieve the Carnet holder of its obligations to pay amounts due to the USCIB and/or foreign customs. If the USCIB and/or the surety are forced to pay amounts due under the terms of the Carnet, they have the right to demand reimbursement from the Carnet holder.

Applying for a Carnet and Carnet bond is similar to applying for a line of credit. Your application is subject to approval and may be denied. Completing the applicant does not guarantee your Carnet and Carnet bond will be approved – additional underwriting information may be necessary.

Power of Attorney

To expedite the processing of your Carnet documents, a Carnet power of attorney must be signed and submitted to Roanoke Trade. The power of attorney allows Roanoke Trade (or your freight forwarder) to sign your Carnet(s) and Carnet bond(s) on your behalf. Without the power of attorney, the processing of the Carnet will be delayed in order to obtain signatures from

authorized individuals within your organization. Note that only one power of attorney is necessary per organization, regardless of the number of Carnets you need. Some exceptions may apply.

Insurance

Roanoke Trade has developed a Cargo Policy that addresses the unique insurance exposures specific to new and used goods traveling under a Carnet. The Cargo policy is written through underwriters at Lloyd’s and covers physical loss or damage to your goods from any external clause while 1) they are in transit to and from the U.S., as well as, transit of the goods between the Carnet member countries, and 2) for the entire time the goods are located in Carnet member countries.

The majority of our clients purchase Cargo Insurance for their goods traveling under a Carnet because of the comprehensive coverage available under our program, which may not be available under a standard cargo policies term and conditions. The premium to insure your goods under our program is based on the value of the goods and the number of entries you will make into the Carnet member countries.

Fees

The value of the shipment (that is, the items on the General List) determines the cost of the Carnet, the Carnet bond and insurance. All Carnet fees are set by the U.S. Council for International Business (USCIB). While CarnetsOnline™ will calculate the costs for you, the Carnet Fee and Premium Schedule can be found on https://carnet.roanoketrade.com.

All fees and premiums must be pre-paid, unless otherwise arranged with our Carnet Service Team.

Using the Carnet

Our Carnet Service Team will partner with you to ensure you are prepared for your trip, but here are a few important points to keep in mind before you depart:

When you receive your Carnet, read the inside of the protective cover. The information in the cover explains how the Carnet should be handled at each point along your trip.

The green-colored cover page of the Carnet (the first page of the document inside the protective folder) must be validated by U.S. Customs & Border Protection prior to your first departure.

If your merchandise is being shipped, be sure that your carrier understands that you are using a Carnet and that they are familiar with handling a Carnet. (Keep in mind that many package carriers such as FedEx and UPS do NOT handle Carnets at all.)

The Carnet holder (that is, the company or individual named on the green cover page of the Carnet) is responsible for the payment of any customs claims should they become due as a result of misusing the Carnet. Even if you have a Carnet bond as your security, you are still responsible for paying any claims.

If you are not sure, call our Carnet Service Team BEFORE you leave.

For additional information, please review the inside cover and the sample Carnet.

Carnet Trip Checklist

Prior to leaving, be sure to follow these steps and have the information you need handy:

Log-on to CarnetsOnline™ and apply for the Carnet, Carnet bond and insurance. A detailed list of items going overseas (including any model or serial numbers, volume,

weight, count and country of origin if known). Will your Carnet cover any road vehicles? Who will be handling the items on the trip? What countries/territories are you visiting? Will you be transiting any countries/territories? How soon do you need the Carnet?

Read the inside cover of your Carnet’s protective cover and review all the information on the Carnet to ensure its accuracy.

While You’re Traveling:

If you are hand-carrying your items, you must first have the Carnet validated by U.S. Customs & Border Protection.

If you are using a carrier to ship your items, make sure your carrier knows they must get the Carnet validated by U.S. Customs & Border Protection

Locate a U.S. Customs office. <link to http://cbp.gov/xp/cgov/toolbox/contacts/ports/>

Returning to the U.S.:

Return the original Carnet to your Carnet Service Team for closing out the documents with the U.S. Council for International Business.

Expiring Carnets:

Carnets are valid for one year. If any problems arise, call your Carnet Service Team.

Carnet Workshops

If you would like more information about how Carnets can benefit your company in reducing costs and streamlining your temporary importation activities or for training, Roanoke Trade's Carnet Service Team will work with you to provide customized information and training for your company. Contact us for more information.

CarnetsOnline™

Whether you’re new to the benefits of using Carnets or have been using this versatile document for years, you’ll find that applying online will simplify the process and will give you the tools you need to manage your documents and ensure a successful trip.

Copy repeat/similar shipments to avoid rekeying the general list Easily reorder certificates Track Carnet status

Applying for a Carnet doesn’t have to be complicated when you have the right people and system supporting you. At a rate of more than 10,000 Carnets annually, CarnetsOnline™ manages more than any other in the nation.

To start your Carnet application, please click here to login.

(https://carnet.roanoketrade.com/Roanoke_Carnet_Login.asp)

Carnet Forms

Below are frequently used forms available for your use. Forms are available in MS Word® and Adobe® .pdf format. Reference material is available upon logging onto CarnetsOnline™ under the Quick Log-in menu. Your Carnet Service Team will advise when a power of attorney is necessary.

All power of attorney forms must be signed by an officer of the company, unless otherwise advised by your Carnet Service Team.

Completed forms should be submitted to Roanoke Trade's Carnet Department by faxing to (847) 517-2177 or by email at [email protected].

Certificate of Disposition Power of Attorney for Roanoke Trade Power of Attorney for Customs Broker or Freight Forwarder

mailto:[email protected]

Claims

Working with an Experienced Partner When There’s a Claim

In the event of a financial loss, you want to work with a partner equipped to expedite your claim and represent your interest. That partner is Roanoke Trade.

We have the know-how to work on your behalf with insurance adjusters to ensure that your claim is settled responsibly and responsively. We also aggressively handle transportation-related subrogation to recover monies by carriers in an effort to successfully reduce your claims rations and minimize your premises.

Moreover, we will provide you with industry-leading claims management and automation tools. Our CoverageDock ™ system is most widely acclaimed by global companies for its cargo claims management capabilities – for claims against your policy as well as for those that are self-insured. This on-line system with 24/7 access from anywhere in the world also helps expedite claims resolution by improving communication and document sharing.

Move ahead with Roanoke Trade.

We invite you to learn more about us, our experienced talent in this highly specialized area, our creative solutions, and the value we will bring to you and your clients. Please contact us at 1-800-ROANOKE.

Documents

Web viewHome Page. Welcome to Roanoke Trade: Creative Insurance & Bond Solutions for. Global Logistics Risks. E. xperienced. Knowledgeable. Responsive. Innovative