WebNow articles in FootPrints

1. What is WebNow?

WebNow is a browser-based solution for use with ImageNow enterprise content management. WebNow works with ImageNow to instantly deliver to your browser secure, digital versions of paper or other electronic documents associated with your workflow activities or application software transactions. WebNow requires ImageNow Server and Client, and web application server.

After accessing the web site, the user must enter an ImageNow login ID and password. The user authentication is defined on the ImageNow Management Console. When the login ID and password are accepted, the user can access all of the ImageNow data through WebNow. Because the user accesses WebNow using an Internet browser, the only software requirement the client computer needs is Sun's Java Runtime Environment (JRE). The ImageNow Server, ImageNow Client, and WebNow service can reside on separate computers.

When you launch WebNow, it opens in your Internet browser. You can run WebNow on UNIX, Apple Macintosh, and Microsoft Windows, and integrate it easily with the business application to retrieve ImageNow software documents in context with core daily work.

With an Internet connection to WebNow, document access is worldwide and SSL encryption is supported. You have the ability to add annotations and notes to documents, and send email containing hyperlinks to documents and other images. Multiple search options are also available to conduct advanced searches on documents in the ImageNow repository.

2. How do I connect to WebNow in the University of Guelph?

Before you log in, you must have a valid ImageNow user name and password, and a working Internet connection.

1. Open an Internet browser. Type in the URL https:\\ecm.ccs.uoguelph.ca\webnow and then press ENTER.

2. Enter your central login information:

• In the User name box, enter your user name.

• In the Password box, enter your password.

3. Click Login to initiate the connection

4. Upon manual login, you are taken to the documents grid if you have proper access privileges. Otherwise, if you only have workflow privileges, then the workflow grid displays.

3. Why do I get an error message that states, "The system cannot establish a connection. Invalid log in using the single sign-on key."?

If you have single sign-on enabled but the single sign-on settings do not match in WebNow.settings, you cannot log into WebNow. Please contact HelpDesk

4. What are the supported file formats in WebNow?

The following table describes the file formats you can view in WebNow.

Category Description Image files Supported extensions include: TIFF, JPG, PNG, GIF, and BMP files. PDF files If the native-viewer setting in your WebNow.settings file is set to enabled, you can view PDF files. HTM and HTML files

You can view HTM and HTML, version 3.2 or earlier.

Other files You can view other file types such as text files in WebNow by adding the file extensions to the text-extensions setting in the WebNow.settings file. To view Office files, launch the associated application from the WebNow Viewer when prompted.

Multimedia formats

If the native-viewer setting in your WebNow.settings file is set to enabled, you can view multimedia files. You can view audio and movie formats supported by Apple Quicktime or Windows Media Player. For specific formats supported by these players, refer to the respective Apple or Microsoft web sites. Depending on your hardware and network, large movie files (over 100 MB) may slow performance.

5. How do I use the WebNow toolbar and links?

The WebNow tools and links provide access to all WebNow functions.

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Tool Name Clicking the tool lets you Clicking the arrow lets you

Documents Select document views in the Views pane

Select a document view

Projects Select project views in the Views pane

Select a project view

Reports Select reports in the Views pane

Select a report or report folder

Tasks Select task views in the Views pane

Select a task view

Workflow Select workflow in the Views pane

Select a workflow process

Capture Import files into WebNow Not applicable

Link Clicking the link lets you

Clicking the arrow lets you

Options Open the Explorer Options dialog box so you can set preferences for WebNow.

Select Explorer Option settings or Out of Office settings, in which you can specify dates and a reason for an Out of Office event.

Help Open WebNow Help. Select WebNow Help, view or edit Log File settings, copy the WebNow.settings file to the Windows Clipboard when working with Perceptive product support, or display the About WebNow dialog box.

Disconnect End your WebNow session.

Not applicable

6. Why am I unable to view documents?

You might not have updated the native viewer or MIME mapping settings in your WebNow.settings file. Please contact your IT Administrator

7. Why am I unable to print documents or create annotations to a document?

Check that permissions to print or create annotations are enabled at the server level by IT administrator.

8. I have Mac OS 9.x or lower. Why am I unable to run WebNow?

Java 1.4 or higher is not supported by Apple on the Mac OS 9.x and lower. As WebNow requires a higher version of Java, it is unable to run on Mac OS 9.x or lower. For more information on supported Java versions, refer to the Webnow System requirements

9. When I refresh my browser, why do I get disconnected?

If you refresh the web browser or click Forward or Back in the web browser, the application plan will be reloaded. This forces a disconnect from WebNow and returns you to the log-in page.

10. Why am I unable to use WebNow with Netscape on my Macintosh?

Netscape does not support Java 1.5 running on a Macintosh system.

11. Why are my annotations intermittently not displaying?

This situation occurs when your WebNow user name contains a dash (-). Use a different user name or edit your user name to remove any dashes.

12. Why is the Search button not visible?

Permissions can be set to allow a user to have no search permission but to have load query permission. This privilege assignment allows the user to run previously created queries but not ad-hoc queries.

13. Why doesn't a link work in Microsoft Word?

When Microsoft Word automatically applies a hyperlink to long URLs, it might not include the entire URL in the hyperlink, which causes the link to fail. Instead of clicking the link, copy the entire URL and paste it in the address field of your browser.

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14. Why can't I view a document sent to me via a URL link?

A WebNow URL link inherits its security configuration from the document in WebNow. If you receive an error message that reads "Error processing request: the document could not be viewed", your global or drawer privileges may prevent you from viewing the document. Contact your ImageNow administrator for your privilege information.

15. Why do I get an error message when trying to refresh an eform?

The error message be;low is displayed when a user selects to refresh the eform. This is a bug, please ignore it. The data is updated.

16. Why a document is getting stuck in working status when using WebNowPrint?

This behavior occurs when the WebNow session is not terminated properly. In order to avoud this issue, you need to log out by selecting disconnect

17. What setting are required to access WebNow from my PC?

Client must be connected to VPN

Remove all toolbars from browsers

Java32 can be the latest, but only one version should be on the machine – no older version.

On the Java console (in Control Panel): Advanced/Security/Mixed Code - Enable hide warning and run with protection

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Only use IE9 or IE8 (x86) – if IE10 is installed, the client must run in compatibility mode (little “ripped paper” icon by address bar)

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Internet Security (in Control Panel): Security Tab/Local Intranet - set to medium- low

Security Tab/Trusted Sites - set to medium-low

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Security Tab/Trusted Sites - checkbox to Enable Protection Mode

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Privacy Tab - set to medium

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Privacy Tab/Sites button -add uoguelph.ca with the allow button

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Any further issues become more complex and should be reviewed by CCS.

CCS - C&C Computing & Communications Services

besadmin@uoguelph.ca

For non-CCS Managed Desktop clients, if required, Managed Desktop can be consulted as a “third tier” via C&C.

Managed Desktops extension 58005 or email ccs.manageddesktops@uoguelph.ca

18. What setting are required to access WebNow for my Mac?

iMac settings for Firefox (tested using Java 7.0.25)

1. Type the WebNow address and authenticate using your central account settings 2. If getting Warning message “This Connection is Untrusted” , skip it. Select I understand the Risks

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mailto:besadmin@uoguelph.camailto:ccs.manageddesktops@uoguelph.ca

3. Select Add exception and Confirm Security Exception

4. If you are prompted to update Java, skip select “skip this version”.

5. Select Run the WebNow applets

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6. If you get the message “ClassNotFoundException”, select Ignore and refresh your browser

7. If this still does not work properly, verify your Java settings: • Security should be setup as High • Mixed code securioty should be setup as Enable-show warning if needed

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19. From WebNow, documents print as blank pages.

This happens when the computer has Java 1.7.x installed. If this is the case, follow the instructions for what setting are required for WebNow?

20. "Unexpected error reading data from WebNow server" message when attempting to log into WebNowPrint.

This is a Java issue. Follow the instructions for what setting are required for WebNow?

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21. How do I access WebNow from my iMac?

1. Open your browser and type the WebNow URL: https:\\ecm.ccs.uoguelph.ca\webnow and then press ENTER.

2. Enter your central login information and click Login to initiate the connection.

If you get the digital signature warning, check the allow box and click allow

22. I am getting the error “Activate Java Applet. This Plugin is vulnerable and should be updated. Check for Updates”

In you get this error message, follow these steps:

1. Select Allow Now

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2. When asked “ Do you want to run this application, check the box and click Run

3. You should be able to access WebNow.

23. I am unable to open a PDF document in WebNow.

After clicking on a PDF document you should be asked to enter your login credentials and then be able to see the PDF file. If you are unable to open the PDF document and get the below screen, please contact the Office of Graduate Studies (OGS). OGS will approve to grant the required permissions to access the document (launch associated application permissions)

24. When trying to log into WebNow, I am getting the below error:

This error usually appears when a user has not logged out properly. To avoid this error, log out of WebNow by clicking on the Disconnect button. If you fail to do this, WebNow will time out after 30 minutes of inactivity.

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WebNow articles in FootPrints1. What is WebNow?2. How do I connect to WebNow in the University of Guelph?3. Why do I get an error message that states, "The system cannot establish a connection. Invalid log in using the single sign-on key."?4. What are the supported file formats in WebNow?5. How do I use the WebNow toolbar and links?6. Why am I unable to view documents?7. Why am I unable to print documents or create annotations to a document?8. I have Mac OS 9.x or lower. Why am I unable to run WebNow?9. When I refresh my browser, why do I get disconnected?10. Why am I unable to use WebNow with Netscape on my Macintosh?11. Why are my annotations intermittently not displaying?12. Why is the Search button not visible?13. Why doesn't a link work in Microsoft Word?14. Why can't I view a document sent to me via a URL link?15. Why do I get an error message when trying to refresh an eform?16. Why a document is getting stuck in working status when using WebNowPrint?17. What setting are required to access WebNow from my PC?18. What setting are required to access WebNow for my Mac?19. From WebNow, documents print as blank pages.20. "Unexpected error reading data from WebNow server" message when attempting to log into WebNowPrint.21. How do I access WebNow from my iMac?22. I am getting the error “Activate Java Applet. This Plugin is vulnerable and should be updated. Check for Updates”23. I am unable to open a PDF document in WebNow.After clicking on a PDF document you should be asked to enter your login credentials and then be able to see the PDF file. If you are unable to open the PDF document and get the below screen, please contact the Office of Graduate Studies (OGS). OGS w...24. When trying to log into WebNow, I am getting the below error:This error usually appears when a user has not logged out properly. To avoid this error, log out of WebNow by clicking on the Disconnect button. If you fail to do this, WebNow will time out after 30 minutes of inactivity.