Today’s nonstop business environment means enterprises must be as agile as they are “always on,” which necessitates

a highly available and robust communications infrastructure. However, as more and more demands are placed on your

network, the maintenance and administration needed to ensure optimal performance becomes

increasingly expensive and time consuming.

To help balance your growing requirements for your physical network resources with the problems associated with ever-

shrinking human resources and budgets, the Weidenhammer Managed Services and Infrastructure Solutions Group

provides the Remote Managed Services (RMS) offering. This service, which delivers enterprise-class tools and industry-

leading expertise for a predictable monthly fee, allows you to focus your internal IT staff on more strategic activities

by outsourcing many key areas of nework support. The result is improved performance, security, and reliability –

immediately – and at an affordable price point.

Specifically, the Weidenhammer RMS:• Reduces costs, including those associated with traditional service

fees, hardware, IT operations, and transport

• Improves operational efficiencies via increased levels of support

and network availability without additional staff

• Enhances planning and enablement via a stable and predictable

IT budget line item

• Establishes enterprise economies and efficiencies with

on-demand access to cutting-edge skills and certifications

• Improves business alignment with the ability to focus human

capital on core competencies and critical concerns

Optimizing Network Performance and Reliability, Minimizing Administration Costs Efforts

Weidenhammer Managed Services

Hammer.net

WE HAVE THE SERVICES, SOLUTIONS, AND RESOURCES TO DRIVE YOUR PERFORMANCE

We do so by providing the best-practice-based maintenance and proactive care you and your network infrastructure deserve via:

Network Monitoring and Notification: 24x7 performance observation for designated servers and appliances via our

Network Operations Center

Proactive Network Administration: Network and server administration and management of routine performance and

operational tasks for server and infrastructure components

Call Center Support: Notification, problem determination and remediation, and response tracking for network

infrastructure, servers, and/or workstations

On-site Support: Dispatched or scheduled support for preventive maintenance or project work

The Weidenhammer Remote Managed ServiceThe Weidenhammer RMS offering focuses on optimizing the performance and reliability of your network infrastructure

while reducing the administration costs typically associated with technology investments and resource utilization.

Through a combination of network and device monitoring, scheduled administration, problem determination and

remediation, and on-site support activities, Weidenhammer RMS offers end-to-end, value-added services that

supplement your IT resources and provide proactive management of the network – all at a fraction of the cost of

supporting internally.

More importantly, this service includes the know-how to ensure network health and performance, including proactive

response and assessment by Weidenhammer specialists to manage the “everyday network events” that can cripple an

organization. With daily monitoring and quick responses to the alerts set and indicated by our state-of-the-art tools,

Weidenhammer:

• Checks Key Performance Indicators (KPIs) of your network infrastructure

• Provides notification and alerts of a degradation or outage

• Provides statistics and monthly reports to verify performance

• Makes recommendations as a result of report data

• Adheres to SLA-based time limits for notification of alarms and alerts

Plus, problem source identification and remediation are performed on all reported problems and/or those indicated by our tools. Remediation efforts can include:

• Asset management assistance

• Patch management activities

• Status updates

• Assessment and recommendation

Hammer.net

WE HAVE THE SERVICES, SOLUTIONS, AND RESOURCES TO DRIVE YOUR PERFORMANCE

The Weidenhammer DifferenceWhen you contract with Weidenhammer Managed Services and Infrastructure Solutions Group for the RMS, you get the

peace of mind that more than 30 years of IT innovation and service back your:

Monitoring and Notification. With 24 x7 monitoring of all defined servers and devices for up-down status and

performance thresholds, we provide SLA-based problem determination and remediation of supported devices through

remote access. We also offer a secured web interface that delivers visibility into your monitored equipment and access

to ad-hoc performance reports.

Proactive Network Administration. We provide administration on a scheduled, proactive basis in order to ensure

optimal network performance and reliability of network servers and devices.

• Initial network analysis and documentation (one-time event, can be provided annually or as changes occur)

• Network documentation (graphic diagrams)

• Inventory of hardware, software, media management, licensing, and contracts

• Documentation and encryption of passwords

• Server and PC standards policy outline documentation

• Backup test procedure development

Backup processes:• Review backup logs—and report of associated failures (daily)

• Verify backups via test restore (quarterly)

• Periodic tape drive cleaning (scheduled monthly)

Hammer.net

Services monitored:• Up-down status

• Event logs

• Performance counters

• Windows services

• WMI

• DNS

• DHCP

• Print spooler

Monitoring and remediation actions:• Accept alert

• Log into device

• Evaluate event logs

• Restart service

• Look for failed hardware

• Notify customer for escalation

WE HAVE THE SERVICES, SOLUTIONS, AND RESOURCES TO DRIVE YOUR PERFORMANCE

Rick PhillipsVice President - Compute Solutions

610.378.8634rphillips@hammer.netHammer.net

Proactive Network Administration

Operating system stability assurance:• Review event logs (daily or weekly, depending on log size)

• Research and correct event log errors (as needed)

• Review and supply service patches (monthly)

• Verify devices are operating on UPS (monthly)

Security-related tasks:• Security review and planning (annually)

• Data analysis (annually)

• Security event review (annually)

• Per-server anti-virus/spyware software verification (weekly)

• Virus definition updates occurrence verification (weekly)

• Server and workstation service pack review and documentation (monthly)

• Server and workstation operating system patch installation and management

Systems performance review:• Network performance reporting and review (monthly)

• Network utilization reporting (monthly)

• Server/device error reporting (monthly)

• Detailed support ticket and site work order reporting (monthly)

• Server hard drive utilization analysis (monthly)

• CPU/memory reporting (monthly)

• Deleted file purge and drive space optimization (monthly)

• LAN performance reporting (monthly)

Call Center and On-site Support. We provide flexible, tailored, and timely support for the assets under our

management—whether you need us on the phone or in person.

To learn more, visit www.hammer.net or email sales@hammer.net.

We also offer complementary services in the areas of:• Network Security Risk Assessment

• Remote Data Backup and Recovery

• Disaster Recovery Solutions

Optimize Your Network Performance TodayCall us today at 866.497.2227 to see how our RMS offering

can help you achieve superior network performance,

security, and reliability at an affordable and predictable price.