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Welcome!2018 User Group Conference
Elevate your game!
Hi, I am
Randy McIntyre
General Manager
We understand your business
Agriculture Construction Truck Refrigeration
Welcome!
Build Knowledge Base Make it easy to discover Produce timely how-to articles
40% of requests for assistance come via e-mail.
Less than 50% of them could be answered without more information.
Our Goals – Customer Service
Our Goals – R&D
1. Fix Accounting Batch Issues
1,600 calls/yearAverage time > 1 hour
4. Hire technical writer and introduce new Knowledge Base
2. Improve AP Vendor Lock 3. Streamline Sales Tax Report
Reduce by 60%
500 calls/year
Eliminate 80% What’s the goal?
340 calls/yearAverage time = 2.5 hours
The Conference Experience
Meet the team – We are here to help!
Wendell KnightVP, Dealer Services Keystone
Phillip ConophyVP, Development
Steve PrattKim ConoverResponse Line Lead - Network
Services
Jennifer BoucherResponse Line Rep
Mike StanovichResponse Line Rep
Tracy GriffinInstall Manager
Tim Dyck
Trace AbbottRegional Sales
Jason GrayInside Sales
Jarrod KaruzaRegional Sales
Taras TrofimovContent Marketing Specialist
Ola HallakMarketing Specialist
Bruce Nelson Director of Sales
Steve BeardenRegional Sales
Ask each other! 80Dealers
Drop by the Lab
Tell us what you think
Be a star & win a $500 Amazon Gift Card
Have a productive conference
&
Enjoy your time!
KeynoteGarrison Wynn
• Fortune 500 leader & stand-up comedian
• Author of “The Real Truth about
Success” & “The Cowbell Principle”