1 March 31, 2014

Welcome

Exchange Service Portal

User’s Guide

2

Accessing the Harley-Davidson Exchange Service Portal

Exchange Service Portal User’s Guide.

This guide will assist with accessing and navigating the

website for ordering and tracking replacement radios and associated HARMAN products for

Harley-Davidson motorcycles. The site is supported by CTDI, a global leader in engineering,

remanufacturing and logistics serving the automotive and communications industries.

The site is powered by CTDI’s proprietary ETOS application (Electronic Tracking and Ordering

System). CTDI will also be handling all the In-warranty and Out-of-warranty product exchanges

and perform the remanufacturing process.

To access the site, please click on the link below or enter into your preferred browser

http://harmanservice.ctdi.com/harleydavidson

Please note: This application works best with Google Chrome or Firefox.

To learn more about CTDI, visit us at www.ctdi.com or call our Customer Service Center at 1-888-712-4685.

March 31, 2014

3

Table of Contents

Step / Process Page

Access ETOS Web Site 2

First Time User Registration 4

Account Registration 5

Login 6

Harley Davidson Welcome Page 7

Order an Exchange Unit 8

Order Verification 9

Order Confirmation 10

Checking the Status of an Order 11

Software Updates 12

Frequently Asked Questions 13

Contact US 14

4

First Time User Registration

1 1. First Time

User?

2. Click on

Registration

to create an

account

2

5

Account Registration

3

4

3. Select desired

language

4. Enter all

registration

information

into ETOS

fields

5. Once

complete Click

on Create tab

* Note: Usernames

and Passwords

should be a minimum of

8 alpha-numeric

characters

4

5

3

6

Login & Password

6 6. Enter

Username &

Password

7. Click on

Log-in tab

once entries

are complete

7

7

Welcome Page

8. Enter

Welcome

page

9. View / access

the Menu Bar

for ETOS

functions

8

9

8

Order an Exchange Unit

11

10. Click on

Exchange Oder

tab and then use

Pull Down

menus to begin

entering data

11. Can’t find the

Serial Number?

Click on the

? Icon for

information on

locating serial

number

10

9

Order Entry Verification

12

12. Once complete,

click on the

Verify tab to

confirm that all

information has

been

accurately

entered

10

Order Confirmation

March 31, 2014

13. Review the

Radio

Exchange

Order

Confirmation

information

14. Print a copy for

your records

by clicking on

the Print A

Copy icon

15. Core return due

date is shown

on bottom right

13

14 15

11

Checking the Status of an Order

16 16. Click on

Order Status

Button to

track order

status & data 16

12

Software Updates

17 17. Access Harley

Davidson

Software

Updates by

clicking on the

Software

Updates tab

13

Frequently Asked Questions (FAQs)

18

18. The ETOS site

has a FAQ

feature for

new users. If

you cannot find

your answer,

click on the

Contact Us

tab to contact

us directly

on-line or via

the toll free

service line: 1-

888-712-4685

14

Contact Us

19

19. If you need Help,

enter data and

click on Submit

or call the

CTDI customer

service center at

1-888-712-4685