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Consumer Solutions Training © 2019 RealPage, Inc.
Welcome Home Resident Portal OVERVIEW
Welcome Home Resident Portal © 2019 RealPage, Inc.
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Overview and Dashboard Introduction
The Welcome Home Resident Portal provides quick access to everything your resident needs such as making an online payment, service requests and much more! All residents must register for a
portal account before they can login. Residents must have a valid email address before they can successfully register for an account. Access to registration is available on the login screen.
a. New Resident? Register Now
Use this button to register new residents or
users. All information should match what’s
listed in Onesite.
a
b
a. Forgot Password? Click Here
Use this button to reset your password by
following the steps that Welcome Home
walks you through.
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a
a. Dashboard
This sections highlights the most
popular destinations within the portal.
b. Notification Center
The Notification Center allows custom
messages to be displayed from
OneSite as residents’ login to the
Welcome Home Portal.
b
c. Community Calendar
This section will display any events or
notifications for residents to see.
c
d
d. Service Requests
This will take residents directly into
creating a work order.
e. Account Snapshot
This shows any balance or credit a
resident has within their OneSite
ledger. The resident may elect to Make
a one-time payment or set up recurring
payments.
f. Build Your Profile
Under Build Your Profile, the tool
pushes residents to fill in as much
information about themselves as
possible including payment, vehicle
and emergency contact information.
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Overview and Dashboard Introduction (cont.)
a
i
b
j
c d
h
k
l
m
e
f
g
a. Dashboard
This will take you
back to the “Home
Page” which is the
portal overview.
b. My Home
Selecting My Home,
takes a resident further
into their Payments
options.
c. My Profile
The my profile section allows residents
to make changes to their personal
information.
d. My Community
This sections provides residents with
staff names and access to policies,
forms, and newsletters.
e. Payments
This is where all payment options,
balance information and recurring
payment info are stored. Residents
can also see recurring monthly
charges here.
f. Account History
Residents can see up to six months of
payment history, which pulls from the
ledger in Onesite. *Onesite ledgers
should always be up-to-date.
g. Account Snapshot
Shows current balance and monthly
recurring charges for resident
accounts.
h. Timeframe
Residents can toggle to
see up to six months of
payment history.
i. Make a Payment
Use this button to make a one-time
payment.
j. Set Up Reccuring Payments
Use this button to specify a date
for recurring monthly payments.
k. Account History
Shows the history of
payments for the time
frame (h) selected.
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Overview and Dashboard Introduction (cont.)
l. Upcoming Charges
Upcoming charges shows
residents the charges for the
coming months.
m. Print Statement
Clicking Print Statement allows
the resident to print an itemized
list of the charges displayed on
screen.
n
n. Account History
This section displays the
Account balances and charges,
while also allowing residents to
make a one-time payment.
o
o. Pay Rent Online/One Time
Payment
This allows residents to make a
one-time payment towards their
balance. No additional
payments will be scheduled.
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a
b
a. Recurring Payment Screen
Recurring payments screen
allows residents to set a date for
a regularly scheduled payment
that deducts from the same
account on the same day every
month.
b. Schedule a New Recurring
Payment
This will guide the resident
through recurring payment
setup.
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a
b
b. Saved Payment Accounts
Saved Payment Accounts
allows residents to store
banking information such as
credit cards, checking and
savings accounts.
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a. Current Service Requests
Service requests allows
residents to view any
pending, open, or closed
service requests. Residents
can also view Office contact
info and Service Policy.
a
b
b. Submit a Service Request
Clicking on Submit Service
Request takes residents to
the screen to fill out a new
service request form. Each
completed service request is
automatically sent to the
property email.
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a. Submit a Service Request
Screen
This screen allows residents
to list any issues that property
maintenance staff need to be
made aware of. It also allows
residents to update any pet
information or alarm code
changes.
b. Submit Service Request
Button
The Submit Service Request
Button routes the created
maintenance request to
Onesite for staff to review and
complete. Online service
requests can be edited and
printed from Onesite
Facilities.
a
b
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a
a. Reservations
Overview
If you allow your
residents to reserve
amenities such as a
clubhouse, lounge
area, etc you can
display them in the
portal allowing
residents to request
reservations online.
Online requests are
sent directly to the
property email.
b. Recent
Reservations
This list shows the
resident which
property amenities
were recently
reserved and
when. It also shows
the status and if the
amenity was
approved or denied
by the staff.
b
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a
b
a. Reserve a
Facility
From here a
resident can
choose an amenity,
a start date, start
time, end time and
provide details for
this reservation.
Once registration is
confirmed the
request is then
forwarded to
property staff for
approval.
b. Confirm Reservation
Once the amenity reservation has been submitted the property will receive an email with
reservation details. The resident will also receive confirmation that the reservation has
been sent.
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a
a. My Lease Info
This section is specifically for Online Leasing or Online Renewals, once
documents are electronically signed those documents will feed directly into
this area. Anything manually attached to Lease Docs in Onesite will not
feed into the resident portal.
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s
b
c
a. My Profile
Residents can add or
edit any personal
information such as
contact, emergency
contact, pet and vehicle
information.
b. Change Password
This will allow residents to
reset their password from
inside the portal.
c. Request to Add
Once the resident
clicks the request to
add button, the
property staff will
receive a notification.
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a. Change Password
This will allow residents to change their password to
the Welcome Home Portal at any time. Simply enter old
password and create new password.
a
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a. My Community
Overview
This sections allows
residents to review
management team
info, community
calendar, and
community
resources such as
policies,
newsletters, and
forms.
b. Management Team
You have the option to
list staff information
which will include
name and position.
c. Community Calendar
This section displays
resident events and/or
notifications.
d. Community Resources
Community resources is a section for
residents to view policies, newsletters,
and forms that have been added by
property staff.
d
a
b
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a. Community Info
Under community
info, residents will
see property
address information,
along with driving
directions and a list
of property
amenities.
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a. Events
This section will
display the
community calendar
again.
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a. Feature Reservations
Lists residents who have
reserved property
amenity. Also allows
property staff to approve
or deny reservation
request.. a
b
b. Resident Portal Users
Lists any portal user that
has registered with
Welcome Home. Click on
headers to sort
information.
How to Add in Onesite?
Click on Customize in the
right corner, the select
resident portal from the
drop down. Click on both
items within the list and
those screens will appear
on your today page.
Onesite | Resident Portal Options
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