Welcome Marin Management CALIFORNIA GENERAL MANAGERS Thursday, April 6, 2006

WelcomeWelcome

Marin ManagementMarin Management

CALIFORNIA GENERAL MANAGERSCALIFORNIA GENERAL MANAGERSThursday, April 6, 2006Thursday, April 6, 2006

Congratulations Again to our Congratulations Again to our Sales Achievement Award Sales Achievement Award

RecipientsRecipients

Sharon ColeySharon Coley, Salesperson of the Year, Salesperson of the Year Eric GebhardtEric Gebhardt, Sales General Manager of the Year, Sales General Manager of the Year Wes RowlandWes Rowland, volume account sale and management (focused-service), volume account sale and management (focused-service) Sharon ColeySharon Coley, volume account sale and management (full-service), volume account sale and management (full-service) Hampton Inn & Suites, Crescent CityHampton Inn & Suites, Crescent City, Market Share Growth (new , Market Share Growth (new

suburban hotel)suburban hotel) Bay Landing HotelBay Landing Hotel, Market Share Growth (new urban hotel), Market Share Growth (new urban hotel) Days Inn, Fremont,Days Inn, Fremont, Market Share Growth (renovated or re-branded hotel) Market Share Growth (renovated or re-branded hotel) GuestHouse Inn & Suites, Santa ClaraGuestHouse Inn & Suites, Santa Clara, Market Share Growth (existing , Market Share Growth (existing

hotel)hotel)

Today’s TopicsToday’s Topics

and …

New Accounting GuideNew Accounting Guide Hotel-specific Accounting Information Hotel-specific Accounting Information

GuidesGuides HR CentralHR Central Admin CentralAdmin Central Safety and security programsSafety and security programs Daily Report proceduresDaily Report procedures

California legal complianceCalifornia legal compliance Guest speaker from Expedia.com Guest speaker from Expedia.com Sales Central audits by general Sales Central audits by general

managersmanagers General managers’ break-out groups General managers’ break-out groups

and forumand forum Overview of (non-sales) Team SiteOverview of (non-sales) Team Site AnnouncementsAnnouncements

Today’s TopicsToday’s Topics

New Accounting GuideNew Accounting Guide

To be posted on Team Site this monthTo be posted on Team Site this month Contains some new information and policiesContains some new information and policies Is applicable to all hotels using off-site Is applicable to all hotels using off-site

accountingaccounting Is accompanied by your hotel’s Hotel-specific Is accompanied by your hotel’s Hotel-specific

Accounting Information GuideAccounting Information Guide

Hotel-specific Accounting Hotel-specific Accounting Information GuideInformation Guide

Will be available on Team Site in a couple Will be available on Team Site in a couple daysdays

Complete it and e-mail the Word document to Complete it and e-mail the Word document to your regional manager and JRM by your regional manager and JRM by April 30April 30

Note the section 7061 on variances from MMI’s Note the section 7061 on variances from MMI’s accounting practicesaccounting practices

Some Basic Financial ControlsSome Basic Financial Controls All purchases (except food and beverage All purchases (except food and beverage

products) are made by signed Purchase Order products) are made by signed Purchase Order or other form of contract.or other form of contract.

GMs cannot approve or direct for payment GMs cannot approve or direct for payment their own expense reimbursement.their own expense reimbursement.

No pass-through expenses to a subordinate’s No pass-through expenses to a subordinate’s expense report.expense report.

No petty-cash transactions at the front deskNo petty-cash transactions at the front desk

and …

Some Basic Financial ControlsSome Basic Financial Controls The regional manager must approve petty cash The regional manager must approve petty cash

reimbursement.reimbursement.

The regional manager must approve the The regional manager must approve the reimbursement of the manager’s account.reimbursement of the manager’s account.

The regional manager must approve The regional manager must approve discretionary expenses above the budget--if no discretionary expenses above the budget--if no budget, last year.budget, last year.

House banks are always dead-on.House banks are always dead-on.

HR CentralHR Central Purposes

• Hotel resource for HR management and legal compliance

• MMI resource for monitoring compliance with our best practices

• As a resource in the event of claims and disputes

Used for current and past employees--two contact files per location

HR CentralHR Central

• SS number• Emergency contact(s)• Participation in medical plan• Salary and wage• Home address• Full- or part-time status• Driving requirements• Training requirements for the position• Etc.

Used for all employee information, such as…


• Hire date• Orientation completion• Completion of training• Recording leaves and vacations taken• Disciplinary actions• Commendations and awards• Complete performance reviews• Salary or wage changes• Promotions, demotions and transfers• Etc.

Used for all employee past events, such as…


1. Confirm your account has been set up.

2. Go to http://hr.hotelpros.biz.

3. Enter current and recent past employees in the two contact files.

4. Enter immediate past events.

5. Enter all recent events.

6. Notify Allison and your regional manager when done.

How to get started:

HR CentralHR CentralReminder

KEEP YOUR HR CENTRAL PASS CODE ABSOLUTELY

CONFIDENTIAL.

Short SubjectsShort Subjects

Coming soon: Admin CentralComing soon: Admin Central

Trip Advisors (Trip Advisors (www.tripadvisors.comwww.tripadvisors.com))

BlogsBlogs

http://www.tripadvisors.com/

Safety & SecuritySafety & Security

WelcomeWelcome

Joseph HouriganJoseph HouriganRepublic IndemnityRepublic Indemnity


THE MMI BASICS OF SAFETY AND THE MMI BASICS OF SAFETY AND SECURITYSECURITY

Lee BridgmonLee Bridgmon


Our safety goal:Our safety goal:

No one gets hurt because of No one gets hurt because of something we did or should something we did or should

have done.have done.


OSHA-required Injury & OSHA-required Injury & Illness Prevention Program Illness Prevention Program (IIPP)--it’s Section One of (IIPP)--it’s Section One of MMI’s Safety Manual--but it MMI’s Safety Manual--but it mustmust be location-specific. be location-specific.


Safety inspectionsSafety inspections: : As scheduled on As scheduled on the inspection checklists on Team Site the inspection checklists on Team Site and on file for our review.and on file for our review.

Safety meetingsSafety meetings: : See the topics and See the topics and standards in the IIPP. E-mail to the standards in the IIPP. E-mail to the regional manager and Allison monthly.regional manager and Allison monthly.


Safety bulletin boardSafety bulletin board: : Large and Large and well-located. Post with safety meeting well-located. Post with safety meeting minutes and safe practices. See all the minutes and safe practices. See all the posting materials available on Team posting materials available on Team Site.Site.

Sorry, Sorry, no master keysno master keys..


Your emergency response bagYour emergency response bag

Three levels of safety training, Three levels of safety training, quizzes and certification:quizzes and certification: All Safety Committee membersAll Safety Committee members

Managers-on-dutyManagers-on-duty

All employeesAll employees

WelcomeWelcome

Our Special Guest SpeakerOur Special Guest Speaker

Ash KapurAsh Kapur

Daily Report ProceduresDaily Report Procedures

Prepared by the night auditor.Prepared by the night auditor.

Use the standard MMI form Use the standard MMI form andand whatever the whatever the accountant needs.accountant needs.

Preferably, e-mail them to the regional manager Preferably, e-mail them to the regional manager and operations coordinator as a PDF file before and operations coordinator as a PDF file before 9:00 A.M.9:00 A.M.

Do not change the formula cells.Do not change the formula cells.

Daily Report ProceduresDaily Report Procedures

E-mail corrections when needed.E-mail corrections when needed.

When out of balance, find it without false When out of balance, find it without false adjustments to the guest ledger or accounts adjustments to the guest ledger or accounts receivable.receivable.

Verify the accuracy of the guest ledger and Verify the accuracy of the guest ledger and accounts receivable no less than weekly.accounts receivable no less than weekly.

Revenue Management Revenue Management ResourcesResources

HOTELIGENCE AND MARKET VISIONHOTELIGENCE AND MARKET VISION

Michael ObesterMichael ObesterVice president of administrationVice president of administration

California Legal California Legal ComplianceCompliance

Proposition 65:• New signs (no mention of tobacco--see

Team Site)

• Guest directory

• Vendor notification

• Annual employee acknowledgment sign-off

• Employee Handbook

California Legal ComplianceCalifornia Legal Compliance

ServSafe certification for any food service. Try www.nraef.org

2006 California labor posters

On-duty meal break compliance

http://www.nraef.org/



Monitoring Sales CentralMonitoring Sales Central(or Delphi)(or Delphi)

for Sales Successfor Sales Success

Ctrl-C to count the total number of contacts.Ctrl-C to count the total number of contacts.

Review the quality of the contact information.Review the quality of the contact information.

Review the important page-2 fields.Review the important page-2 fields.

Check the destinations page.Check the destinations page.

Check for recent history records--frequency Check for recent history records--frequency and quality.and quality.

Monitoring Sales Central for Monitoring Sales Central for Sales SuccessSales Success

Run a Sales Success Profile report on important Run a Sales Success Profile report on important accounts and prospects.accounts and prospects.

Most importantMost important: Make sure there is a scheduled : Make sure there is a scheduled sales event for sales event for everyevery active contact. active contact.

Run a Sales Success Profile report for the entire Run a Sales Success Profile report for the entire database, measure your progress and set goals.database, measure your progress and set goals.

Discussion Groups and Discussion Groups and ForumForum

GM Break-out

Discussions and Forum

Team Site’s non-Sales Team Site’s non-Sales ResourcesResources

Summary: When You Get Summary: When You Get To Your Hotel ...To Your Hotel ...

Check that your basic financial controls are in place.

When available, finish and submit your Hotel-specific Accounting Information Guide by April 30.

Coordinate with Allison your start-up on HR Central.

Set up your IIPP, safety inspections, safety bulletin board, safety meetings and emergency response bag.

and …

Summary: When You Get To Your Summary: When You Get To Your HotelHotel

Start safety training, testing and certification.

Check Trip Advisors often.

E-mail your daily reports in PDF format.

Audit your A/R and guest ledger balances.

Confirm the five compliance points of Proposition 65.

Get ServSafe certified.

and …

Summary: When You Get To Summary: When You Get To Your HotelYour Hotel

Check for your 2006 California labor poster.

Review your on-duty meal-break compliance.

Monitor Sales Central or Delphi daily--set progress goals.

Check and use Team Site often.

Drive SafelyThank you California Thank you California general managers!general managers!

Documents

Welcome Marin Management CALIFORNIA GENERAL MANAGERS Thursday, April 6, 2006