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Welcome. Meet inni TM
The Powerhouse Digital Backbone for UtilitiesThe Digital Backbone for Utilities
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Powerhouse mission with the inniTM productThe transformation of the energy and utility sector
is happening right now. The competitive
landscape is changing dramatically, legislation is
continuously changing, the competition in
between traditional and new suppliers is fierce,
while at the same time customers are in general
not satisfied with the available offerings or the
offered customer experience by their suppliers.
Due to a dependency on legacy systems,
innovation is lagging or not possible at all,
preventing the creation of sustainable value for
customers and putting the future existence of
some suppliers at peril.
One of the vital success factors of utilities is to
have a flexible supporting application
infrastructure at a predictable cost, while
maintaining openness to connect different
applications or partners systems. Selecting a
Meter Data Management (MDM) and
Customer Information System CIS (including
billing) to support your business is not a simple
choice. Currently the application software market
is dominated by large monolithic players that have
a track record of being difficult to implement,
operate and, above all, require a large upfront
investment, while having most of the times a
heavy operational cost after implementation.
Within the energy and utilities landscape there are
also more specific solutions which provide higher
flexibility, but yet these are still challenging to
implement, have limited scalability or are difficult
to integrate into the end-2-end chain of
applications.
With the inni™ platform, Powerhouse offers
something unique, something different. inni is the
digital backbone for utilities, using the latest cloud
and data technologies to create an open,
scalable, flexible, and engaging energy and
utilities platform. inni™ with continuous insight in
end-2-end business processes, combined with
massive data handling, flexible billing and using
the power of the cloud offers an answer to the
challenges of the energy and utilities suppliers
today.
The inni™ platform allows energy and utilities
suppliers to focus on their customers, to surprise
their customers by developing new products and
offerings quickly and services matching their
customer needs while offering them the best
customer experience possible. For the developers
of the inni™ platform cost, efficiency, flexibility,
scalability, customer focus, easy to implement and
high configurability are all considered essential
to running a digital utility business in the 21st
century.
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Your benefits, our valuesFuture Proof
Unprecedented scalability supporting growth
Easy to adjust to new market models & regulation
Automatically updated to new industry standards
Modular and layered technical design simple to connect via API management
Customer Centric Customer 360° cockpit for providing world class customer service
Strong online & self-service for high end-customer satisfaction
Easy to comment and create tasks with the ticketing communication center
Cost EfficientEnd-2-End design of all processes to lower the cost to serve per access point
Competitive operational and IT costs with the SaaS model
High configurability of the system preventing customized IT development
Insight & Control All data is stored, traceable and can be visualized via PowerBI
Big data analysis ready
Quick implementation of reporting with highly flexible analytics environment
Easy to Implement Pre-configured implementation options to quickly set up customer accounts
Flexible setup for the seamless addition of products
Easy to create, manage, control and support API’s
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Sourcing & Pricing
Portfolio Management
Marketing & Sales
Payment & Collection
Security & Support
Contracting
Customer Interaction
Market Interaction
Forecasting & Metering
Billing
The inniTM platformfunctional overview
CUSTOMER
EMPLOYEES
inni App Store
Business & Proces Intelligence
Security & Support
API Management
inni Layer Management
MARKET
Sourcing &Pricing
MarketInteraction
PortfolioManagement
Forecasting &Metering
Payment &Collection
CustomerInteraction Billing
Contracting Marketing &Sales
The 15 modules of inni
1 6 11
2 7 12
3 8 13
4 9
5 10
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API Management
Business & Process Intelligence
inni Layer Management
inni App Store
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The jobs the inniTM
modules gets doneCreate new products which can be
contracted and billed as stipulated in the
contract
Offer a ‘contract in a minute’ to close the deal
Provide ‘on the spot’ margin insights to focus
on the profitability of contracted customers
Changes, e.g. # supply points, in contracts
are easily processed to match the new
customer reality
Monitoring and logging all messaging going
in and out to stay in control
Monitoring all market processes (e.g.
switching) to stay in control and act swiftly if
there is an error signaled
Easy to quickly change, update API’s
(interfaces) with market parties
Flexible and configurable self-service
portal which provides access to all relevant
customer information in a transparent
(interactive) manner
Managing and creation of accounts to
manage relation (party) structure and
hierarchy
Provide complete overview of the Customer
Life Cycle per customer including a 360°
status overview to improve customer
experience
To receive and/or calculate correct metering
volumes for calculating an invoice and
support other modules which rely on correct
metering data
To ensure that the billing process is not
interrupted, there is always a best available
volume provided by metering
Quickly solve errors by smart analyses
of meter data issues/ errors with the
identification on micro-level
Timely and complete billing by continuous
calculation of the amount which needs to be
billed based on billing formulas
To be able configure each invoice by
matching customer needs; when to and how
to bill
To stay in control and assure the quality of
billing by adding flexible validations process
To structure (build up) every price possible
with the price component building blocks to
be used to calculate financial results for the
invoice
To be in control and to track and trace the
prices which are being provided to customers
in contracts or commodity procurement
To be always in control when a customer
wants to source a volume with a specific price
and limiting the sourcing risk
Contracting
Market Interaction
Customer Interaction
Forecasting & Metering
Billing
Sourcing & Pricing
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2
3
4
5
6
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To integrate your CRM system with the
platform, handling all customer interaction
and contracts so CRM users are always up to
date with the latest status of the customer
To be in control of the portfolio, source
volumes for best possible price
Identify risks on portfolio and /or individual
end user level
Accurately forecasting the portfolio
Matching payments with bookings
Handle reminders, late payment charges and
defaulters with collection agencies
Coupling of payment and collection
information with the CRM function to create
good 360° degrees customer overview
To ensure compliancy with European
regulation on data protection
To ensure an available and performing
system covered by 24/7 support
Data protection by encryption in transit
Guarantees the customer and company data
is only visible and accessible for authorized
users and makes it impossible to see other
data from inni™ -users
Track, trace and monitor tickets send to the
inni™ support desk to stay in control
To manage, control and support API’s
effectively
Providing a quick overview of all API’s and
analytics
Opportunity to create value through the API’s
via the API economy
Easy implementation of the inni™ product
Simple to change configurations and process
flows of functionalities in the 3 layers
To analyse data, share insights by
transforming the data in actionable
information
To provide a 360-degree view for business
users with their most important metrics in one
place, updated in real time for a pro-active
fact based steering of the business
Allow users to quickly download new updates
and/or features of the inni™ platform
Provides external developers to publish and/
or share new applications, approved by
inni™, to specific users or for everyone
Marketing & Sales
Portfolio Management
Payment & Collection
Security & Support
API Management
innitm Layer Management
Business & Process Intelligence
innitm App Store
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inni Layer managementfor easy implementation and configuration
We believe that standardization is the key factor
in the success of an efficient, scalable and cost
effective IT system. However, we are much aware
that every country and company has their own
specifics, and thus there is room for specifications
in our standard country and company layers.
The core layer consist of the inni™ platform.
The country layer is designed to make the inni™
platform operational in a specific country. Each
country has different TSO’s, markets, regulators,
tariffs etc. These ‘operational settings’ are
applicable for all companies in a specific country
and are made available by Powerhouse.
However, if a customer of inni™ wants something
different or extra this is also possible and is
considered part of the customization.
The company layer is where the configuration for
the products, branding, and customer
portal is completed. Partly, this can be done via
the standardized configuration options, or
it can be customized to the specific wishes of a
customer.
Company layer
Country layer
Core layer
Companyconfiguration
Countryconfiguration
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The Core layer
The contract, meter-to-cash platform is the core layer of inni and takes care of all of the processes and functionalities needed to run the business. The high level of con-figurability makes inni easy to use and very flexible to match your company. This is the digital backbone for utilities.
The Country layer
The operational settings of the country lay-er supports, for example, the connection with daily market APX in the Netherlands; the TSO Amprion in Germany; the daily market OMIE in Spain; or Central Access Point Register EDSN in the Netherlands. For each country, the specific operational settings will be different in order to comply with local regulations.
The Company layer
For the company layer, there exists a set of pre-configured standard settings; for example, product elements for a fixed price, electricity product, or a customer portal. We also under- stand that each company is unique and that this is not captured in standardization. During the implementation of the company layer, this will be the differentiator but with the easy configuration settings this will be a pleas-ant and stress-free experience.
Referencemarket
Forwardmarket
Day aheadmarket
Imbalancemarket
Intradaymarket
Certificatemarket
Multi brands
E+ servicesProducts
Marketingcampaign
Tax TariffsTransportmessages
Switchmessages
Meteringmessages
Allocation/reconciliation
Central accesspoint register
Market Interaction
Customer Interaction
ContractingSourcing &
PricingMarketing &
Sales
Portfolio Management
Payment &Collection
Business & Process Intelligence
Security & Support
API management
inni Layer management
inni App store
EMPLOYEES
Forecast & Metering
Billing
CUSTOMER
MARKET
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Choosing a new IT platform to run your utility business is a challenging process which, until recently, required repetitive updating every 5-10 years at high costs. With the important decision and implementation process, your IT system is already outdated when operational.
In the cloud energy landscape, your current IT systems for utilities will become outdated more quickly. With the fully cloud based Inni platform, we have created the best solution.
With the development of the digital backbone, Powerhouse is capable of offering new functionalities and applications for businesses just like yours.
With constant updates. the life cycle of your IT system is enormously prolonged. In this way, your company can continue to focus on customer needs while creating value and capitalizing on new opportunities the market offers.
Your continuousbusiness advantages
1990 2000 2009 2015 2020
Monoliths
Client Server Applications
Web Ready Applications
Digital backbone for utilities
Application update
Application update
Application update
Data driven, customer centriccloud based Applications
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Van Diemenstraat 761013 CN AmsterdamThe Netherlands
T +31 88 770 77 [email protected]
Straat van Florida 23Post box 301361303 AC AlmereThe Netherlands
T +31 88 770 77 [email protected]
Paseo de la Castellana 7928046 MadridSpain
T +34 91 791 66 [email protected]
