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Mitel | Confidential 04/19/23 slide 2
Goals
Discuss technical challenges and realities of E-911 compliance w/ VoIP.
Understand VoIP both commercial and consumer grade usage.
Update of new telephony technology in general.
Mitel | Confidential 04/19/23 slide 3
Agenda
What is VoIP and why do we care?
Jason Boutwell – Mitel Inc.
– VoIP from the business side
– Softphones, remote workers etc
– Then vs now
Greg Frederick – Vision Technolgoy Consulting
– VoIP from the consumer side and PSAP technology update
– Vonage, Call Vantage, Packet 8, VoIP to the user
– Then vs now
Q & A
The biz telephone system - a historical perspective
Jason BoutwellMitel Inc.
Mitel | Confidential 04/19/23 slide 5
In 1990 this is how we connected at work..
Analog T1
+ Analog Lines
Digital Phone System
Mitel | Confidential 04/19/23 slide 6
In 1995 ……
Bill Clinton was a governor from Arkansas.
We first heard of Mad Cow Disease and …..
NBX announces a voice over IP phone system
Mitel | Confidential 04/19/23 slide 7
Over the next couple of years…….
3Com buys NBX
Major players Mitel, Avaya, Nortel all develop IP based phone systems.
Software only IM clients add voice
Major phone companies offer broadband based VoIP.
PBX resellers like Communications Unlimited get data smart.
Mitel | Confidential 04/19/23 slide 8
In 2004 this is how we connect at work…
ISP
Lan
Digital T
1 (PR
I)
Analog line
Business in Mandan
internetISP
Teleworker
Office in Cando
Mitel | Confidential 04/19/23 slide 10
Key Systems – Small Business / Medium Business
Analog lines (maybe 6)
Internet
ISP
Teleworker
Office in Cando
Mitel | Confidential 04/19/23 slide 11
Small office – problem / solution
Address / building locale is self evident thru ALI.
Small number of staff.
Screams heard throughout building.
No internal location and escalation process BUT small offices.
– Relatively easy to search.
Mitel | Confidential 04/19/23 slide 12
Big business = bigger challenges
ISP
Lan
Digital T
1 (PR
I)
Analog line
Business in Mandan
internetISP
Teleworker
Office in Cando
Mitel | Confidential 04/19/23 slide 13
Campus = Huge challenges
ISP
Lan
Digital T
1 (PR
I)
Analog line
Becky Ault moves from bldg 1 to bldg 2
internetISP
Teleworker
Office in Cando
Mitel | Confidential 04/19/23 slide 14
Big Biz Solutions - Basic Requirements
Inventory Tracking Tracking of all TDM and IP telephone appliance from which a 911 call can
originate, with definition of exact location. Location definition is dependant on the granularity selected by the customer. The location definition must equate the location of the telephone at the time of a 911 call.
Detection and Routing: The process by which a 911 is escalated to a PSAP (Public Service Answer Point
aka 911 Call Center). This process must exist for all telephone appliances in the network, capable of being utilized to reach a 911 PSAP Agent. The main mechanism for detection and routing is part of the telephone switch fabric, with capability to detect a 911 call and route it to the appropriate trunks.
PSAP Update Using NENA (Nat’l Emergency Number Association) standards provide update to
the PSAP so that the telephone location information is synchronized to the PSAP ALI database.
Mitel | Confidential 04/19/23 slide 15
Inventory Tracking
PSAP
E911 PSALIControl Center
PSAP
ALI Database
• Digital/Analog phone movement )•• -
• .• -
CES
ID ALI
ALI
Call Taker
ER Adviser
PSTN
Wan
Management
Mitel | Confidential 04/19/23 slide 16
Detection and Routing
P S AP
E91 1 P SALIControl Center
C am pus Bu ild ingsO r R em ote S choo l
P S A P
A L I D a ta b a se
CE
SID
ALI
A LI
C all Taker
ER Adviser
P S T N
W an
Managem ent
•Phone to S w itch – C LI•C LI replaced w ith ANI (C ES I D )•C ES I D sent on E911 R eserved I S D N T runks to PS AP•Tandem O ffi ce routes to appropriate PS AP ( I f Tandem U sed)•C ES I D is sen t to ALI D atabase•D atabase retu rns exact address, in - bu ilding location , and call back # to C all Taker
C ES I DI nsertion
Mitel | Confidential 04/19/23 slide 17
PSAP Update
P S A P
E9 1 1 PSA LIContro l Center
C am pus B u ild ingsO r R em ote S choo l
P S A P
AL I D a ta b a se
•S cheduled or ad- hoc update of records•U pdate logs•H andshake for acceptance•XML or others depending on PS AP A LI D b
CE
SID
ALI
A LI
C all Taker
ER A dviser
P S T N
W an
Managem ent
VoIP for the residential user
What is it?
Just like cell vs fixed
Ver. 3.0
Greg FrederickVision Technology [email protected]
Mitel | Confidential 04/19/23 slide 19
Home telephone choices just got a bit more complicatied
Analog phone - tricky
Mitel | Confidential 04/19/23 slide 21
Location - compare VoIP to cell service?
Phase 0 No name & number – no location
Phase 1
– Name & number – no location
Phase 2
– Name and number, location.
GETncm/justsaycust-recrate-itemcommunittg/stores/dtg/stores/d-favorite-listruejust-say-no
Mitel | Confidential 04/19/23 slide 22
VoIP – current status of locating mobile VoIP devices.
We are phase zero
– Services providers are not (by default) offering 911 services
– With a bit of work, the user can enable 911 calling
– Only accurate if phones stays put at primary address.
– Lets try it. We are now calling Phoenix, AZ or are we?
Mitel | Confidential 04/19/23 slide 23
In 1990 this is how we connected at home..
Analog Line
Limited Movement
Addresses known
Moves requires SP intervention
ALI Database updated by service provider
Mitel | Confidential 04/19/23 slide 24
In 2004 this is how we connect at home…
ISP
Home Security
Tivo
Cable Co.CATV and ?
Broadband
Analog Line
Mitel | Confidential 04/19/23 slide 25
VoIP only for the big city?
Packet 8 – Fargo, Grand Forks, Bismarck, Rapid City, Sioux Falls but also places like Pine City,Hibbing and Fergus Falls
AT&T’s Call Vantage– Just Minneapolis.
Vonage– Fargo, Grand Forks, Vermillion, Sioux Falls, Moorhead, Hastings, Red Wing, Osseo, Jordan, Belle Plain
Verizon’s Voicewing
– Just Minneapolis
Lingo– Just Minneapolis
Mitel | Confidential 04/19/23 slide 26
No, anyone in any city can use it….
Skype
Glophone
PicoPhone
FireFly
DingoTel
All are free downloads @ download.com
Mitel | Confidential 04/19/23 slide 27
Next Gen E-911 uses VoIP
NENA is considering standards to allow VoIP to serve information to your PSAP.
– Calls and ALI info will be sent in packet form to your terminal.
– Additional information can be sent along – medical records, floor plans who knows.
Mitel | Confidential 04/19/23 slide 28
Questions?
701-277-3092
701-306-1455