WelcomeMike Farrell EVP Business DevelopmentWorld Travel, Inc.

FUTURE

PRESENT

PAST

FUTUREPRESENT

PAST

ESOP

Jason Laurie Lisa Tajudeen RockAnn Tamara Larry Taylor MichelBarbara Tracy Amy Julie DebraTom Shelley Melanie Joe MichaelLaura Victoria Katie A.J. PamTom Bonnie Taylor Svetlana PaulaCheryl Kristin Liz Anne JeffreyNatalie Daryl Katelyn Dora MaribethAlicia Eileen Tracy Kathy LisaHolly Robyn Cindy Christina DeeRobin Joann Phylicia Brian TobyDaniel Ron Karin Nissa LaurieWilson Kelly Ellen James Cheryl

Angela Pam Tiffany

ESOP

Jason Laurie Lisa Tajudeen RockAnn Tamara Larry Taylor MichelBarbara Tracy Amy Julie DebraTom Shelley Melanie Joe MichaelLaura Victoria Katie A.J. PamTom Bonnie Taylor Svetlana PaulaCheryl Kristin Liz Anne JeffreyNatalie Daryl Katelyn Dora MaribethAlicia Eileen Tracy Kathy LisaHolly Robyn Cindy Christina DeeRobin Joann Phylicia Brian TobyDaniel Ron Karin Nissa LaurieWilson Kelly Ellen James Cheryl

Angela Pam Tiffany

Pam Zager EVP, Operations and Travel Technology

Tracy MurgasSVP, Business Solutions

Mike FarrellEVP, Business Development

Maribeth MinellaEVP and Corporate Counsel

Barb CubblerSVP, Client Services

Rock BlancoCIO

Pam Zager EVP, Operations and Travel Technology

Tracy MurgasSVP, Business Solutions

Rich RaymondChief Architect

Chris ClarkeController

Mark TabakCFO

Lisa LundquistVP, Global Accounts

2018 / 2019 Client Advisory Board

• Nadia Arshad, ICON

• Heather Kraft, Wegmans

• Renee Fiumefreddo, Getinge

• Cristina Romero, Santander

• Linda Francis, Princeton University

• Kim Bivins, Altria

• Phil Tedeschi, Triumph Group

• Rachel Seiler, NHL

• Natalie Conway, New Market

• Kelly Taylor, Mass Mutual

• Lisa Bragg, Vera Bradley

• Robin Peters, Kinder Morgan

• Joanne Wilson, Integra Life

GBTA 2018

Time Event

1:30 – 2:00 PM Welcome

2:00 – 2:45 PM European Markets – Clarity Spotlight

2:45 – 3:15 PM International Airlines Spotlight – Turkish Airlines

3:15 – 4:00 PM Global Hotel RFPs Panel

4:00 – 5:00 PM Understanding GDPR with Amadeus

6:00 – 9:00 PM Drinks and Dinner (Sponsored by United Airlines & Enterprise/National)

Recap from Yesterday

This Morning

Start End Event Location

9:30 AM 10:00 AM WelcomeBallroom Level

10:00 AM 10:45 AM Industry Disruption with United AirlinesBallroom Level

10:45 PM 11:15 AMTalent Acquisition and Managing Multigenerational Travelers

Ballroom Level

11:15 AM 12:00 PM Balancing Your Program with Innovation Ballroom Level

12:00 PM 1:00PM Lunch and Travel TradeshowBallroom Level

This Afternoon

Start End Event Location1:00 PM 1:40 PM Breakout Session 1- Please choose one of the following

Understanding GDPR with Amadeus Conference Level

Enhancing the Traveler Experience in Today's Changing Workplace Conference Level

Getting to an A+ Hotel Program with TRIPBAM Conference Level

Travel Tradeshow Ballroom Level

1:40 PM 2:20 PM Breakout Session 2- Please choose one of the following

Understanding GDPR with Amadeus Conference Level

Enhancing the Traveler Experience in Today's Changing Workplace Conference Level

Getting to an A+ Hotel Program with TRIPBAM Conference Level

Travel Tradeshow Ballroom Level

2:30 PM 3:30 PM Workplace Generational Dynamics Ballroom Level

3:30 PM 4:00 PM Closing and Prize Drawings Ballroom Level

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Network: World TravelPassword: World2018

Sponsored by:

Thank you to ourPlatinum Sponsors

Thank you to our

Platinum Sponsors

Thank you to Gold Sponsors

Thank you to ourGold Sponsors

Industry Disruption with United Airlines

Jill KaplanPresident New York & New Jersey

Liz MandarinoCEO

Talent Acquisition and Managing Multigenerational Travelers

Talent Acquisition and Managing Multi-generations

Marie Artim

Vice President, Talent Acquisition

Business Culture & Philosophy

“Take care of your customers and

employees first…

And profits are sure to follow.”

- Jack Taylor, Founder

We’re in the People Business

▪ Recruiting & Selecting: impact culture first

▪ Development: skills, measuring, & expectations

▪ Engagement: recognition, culture, mentoring

▪ Management: accountability, balance, matrix

Talent Life Cycle

The

RECRUITMENT

LANDSCAPE

Is Changing

... The Hunt for Talent is ON

... The Hunt for Talent is ON

• Today’s job seekers are in control

• Socially acceptable to change jobs

• 70% of workers search for a new job

while at work

• Free-agent mentality

• Gigs and Side Hustles

The Informed Candidate

GENERATIONAL CHANGE IN WORKFORCE

Better place Collaboration Flexibility

2014 Intelligence Group Study

Millennials – What They Want

What's Next?

GEN Z

EARLY RESEARCH SHOWS:

More competitive

Hard working and money motivated

Looking for personalized work experience

Born

1995-2010

60

million

1st true

digital natives

39

EVPSalary,

Benefits,

Traditional

Perks

What

Employees

Want

What We

Offer

What Our

Competition

Offers

Attributes of our Culture

LEAD. DRIVE. GROW.

▪ Management Training Program

▪ Entry-level position with a 100% promote-from-within career path

▪ Comprehensive Development Program:• Customer Service Skills

• Sales & Business Development

• Financial Analysis

• Management Skills

• Fleet Control and Maintenance

• Entrepreneurship

Leaders Are Grown

What We “Sell” – Management Trainee

▪ Opportunity

• Career advancement is quick and personal

• Skill development (training) occurs regularly

▪ Culture

• Fun and friendly –teamwork rules

• Open and transparent

• Support from peers

What we look for – Management Trainee

Core Competencies

▪ Empathy / Customer Service

▪ Leadership Ability

▪ Sales / Persuasive

▪ Work Ethic/Results Driven

▪ Flexibility

▪ Communications

Talent Life Cycle

▪ Align development strategy with employee value proposition

▪ Select a plan that’s sustainable

▪ New Hire Training

• Onboarding-Get it Right!

• Structured plan post onboarding

▪ Management Skills Development

Best Practices for Talent Development

46

Employee Development Philosophy

Classroom

Coaching & Mentoring

On the Job70%

20%

10%

48

The Real Objective… Performance

Measure and Motivate

▪ Friendly competition

▪ Matrix of multiple performance measures

▪ Transparency to the process

▪ Bottom-line focus

▪ Business impact

The Secret Sauce?

▪ Remain relevant to your audience

▪ Culture and people development

▪ Structure and support

▪ Consistent execution

All with continued flexibility and

adaptability to go the distance!

Thank You!

Marie.M.Artim@ehi.com

@martimehi

Balancing Your Program with Innovation

What is my role at World Travel?

It’s tough to make predictions, especially about the future!

~ Yogi Berra

If “Plan A” doesn’t work. Stay cool. The alphabet has 25 more letters!

Innovation is the ability to “think and do” differently to find new solutions to present or future challenges.

Innovation is two-fold:• Creating something new entirely from scratch• Re-imagining / re-purposing existing products to make

them better

What is Innovation?

Voice Response Cryptocurrency

ChatbotsBlockchain

Internet of Things

Industry Change

* Results compiled from attendees at GBTA 2018

Content Convenience

SMS Text / Chat Services

Real-time Chatbots

WorldPortals

WorldMobile

Where are my Travelers?

Device Agnostic

Globally Accessible

Desk-to-Device

Communications

3 Innovation Objectives

The World of Chatbots

Accessible from any device for users with active travel profiles at World Travel

Allows travelers and those who manage corporate travel features like those listed below:

• Pre-Trip Planning / Pricing• Reservation Management • Policy Management • Trip Approvals• Disruption Events

Real-time Chatbots

Actual Chatbot Booking Request

WorldPortalsRevolutionizing how travelers see and interact with your

travel program.

Add / Edit / Delete

Content

You control content

Share links / videos

docs w/travelers

Secure

Access

Global Traveler

Centric

Library of plug-in

widgets / KPIs

Wor

ldPo

rtal

s Ill

ustr

atio

ns

Amazon Alexa – 24/7 Access to your World Travel

Sample Script

Travel Manager: Alexa, ask World Travel where are my travelers today"Alexa: Your travelers are in ten locations”

Travel Manager: Alexa, who is in London?Alexa: There are two travelers in London. The travelers are Rock Blanco and Liz Mandarino“

Travel Manager: Alexa, do I have any trips that need approval?Alexa: You have two trips that require approval. Would you like me to list them?

• Where are my travelers?

• Risk Management

• Travel Spend Queries

• Trip Approvals

• General Information

I n n o v a t i o n R o a d m a p - P r o d u c t I n n o v a t i o n s E s t i m a t e d 1 s t P e a k S c h e d u l e

Where are my Travelers? (Q418)

More intuitive, interactive way to locate

travelers, see real-time flight status, and

view current travel advisories.

WorldPortals ™ (Q418-Q119)

Going beyond travel-specific content. Soon

you will be able to design your own

interface to meet your program needs.

Alexa Voice Integration (Q418 – Q119)

Easily initiate requests for duty-of-care, risk

management, traveler tracking, and

many other data sources.

Chatbots (Q42018)

Streamlining methods of communication

while introducing AI to your travel program.

Thank You

Lunch 12:00 – 1:00pm

Travel Tradeshow 12:00 – 2:30pm

1:00 pm

Breakout Session 1

Understanding GDPR with

Amadeus(Conference Level)

Enhancing the Traveler

Experience in Today's Changing

Workplace(Conference Level)

Getting to an A+ Hotel Program

with TRIPBAM(Conference Level)

1:40 pm

Breakout Session 2

Understanding GDPR with

Amadeus(Conference Level)

Enhancing the Traveler

Experience in Today's Changing

Workplace(Conference Level)

Getting to an A+ Hotel Program

with TRIPBAM(Conference Level)

Workplace Generational Dynamics

Matt BeaudreauCertified Keynote Speaker

The Center for Generational Kinetics

matt@genhq.com

Workplace Generational Dynamics

Check the event app to see if you have won any prizes

Airfare and Technology Prizes

Vendor Prize Air Canada 2 roundtrip airline tickets in economy class from the US to Canada

Alaska Airlines 2 economy class tickets

Alaska Airlines 2 economy class tickets

British Airways 2 business class tickets from any British Airways North American gateway to London

Cvent Complimentary mobile app

Emirates 2 RT economy class tickets to Dubai/Malpensa, Italy or Athens, Greece

Eva Airways Corp. 1 set of economy tickets

JetBlue 1 set of airline tickets

JetBlue 1 set of airline tickets

Airfare and Technology Prizes

Vendor Prize

Scandinavian Airlines 1 roundtrip airline ticket from any of SAS US gateways to either Oslo, Copenhagen or Stockhom.

Singapore Airlines 1 set of economy class tickets for travel between New York and Singapore

SkyTeam 1 set of economy class tickets - you select the airline from one of 8 SkyTeam Members.

Turkish Airlines1 business class ticket from any Turkish Airlines USA Gateway to any gateways within Turkey

United Airlines 2 roundtrip tickets in economy class for travel in US48/Canada/Mexico/Centarl America

United Airlines 2 roundtrip tickets in economy class for travel in US48/Canada/Mexico/Central America

Grand Prizes

South Africa Trip 1

Two roundtrip economy airline tickets courteously of South African Airways from New York or Washington DC to Johannesburg or Cape Town South Africa

Two night stay at the DoubleTree by Hilton Cape Town Upper Eastside

South Africa Trip 2

Two roundtrip economy airline tickets courteously of South African Airways from New York or Washington DC to Johannesburg or Cape Town South Africa

Two night stay at the DoubleTree by Hilton Cape Town Upper Eastside

Grand Prizes

American Airlines 2 business class tickets from all points on American Airlines

United Airlines 2 roundtrip tickets in first/business class for travel to Europe/Canada/Caribbean/Mexico/Central America/America/Hawaii

SAVE THE DATE!

October 4, 2019