Upload
others
View
7
Download
0
Embed Size (px)
Citation preview
Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 1
WELCOME
TO A
WORLD OF
OPPORTUNITIES
Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 2
OUR
JOURNEY
CONSOLIDATION ACQUISITION
GROWTH
SPREAD
SCALE
RE-BRAND - 2010
(RIM)
Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 3
Scale with our Global Delivery
CHENNAI, INDIA
Delivery Center
MANILA, PHILIPPINES
Delivery Center
WROCLAW, POLAND
Delivery Center
SAN JOSE, CA
U.S.A. Headquarters
DALLAS, TX, USA
Sales, Client Support
& Delivery
MAURITIUS
Delivery Center
BANGALORE,
INDIA
Delivery Center
NEW YORK, USA
Regional Office
COSTA RICA
Delivery Center
DALIAN, CHINA
Delivery Center
LONDON, U.K.
Regional Office
DRAPER, UT, USA
Delivery Center
SINGAPORE
Regional Office
20
13
4
Languages
Delivery Centers
Continents
* Map only for illustrative purpose and does not reflect international boundaries
Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com
Our
Vision
Our
DNA
Our
Mission
Our
Reputation
Our
Values
CSS Corp's Vision & Mission Statement
CSS Corp is a global leader in support
15+ years of managing
technical and end-to-
end product life cycle
support for B2B & B2C
environments
100+ clients including
Fortune 1000
companies
Strong client
relationships
Very flexible and agile
processes and
delivery models
A billion+ support
transactions
4
To be the global
leader in tech support
to offer enhanced
business value to our
clients
Our
Clients100% Referenceable
Customers
• High standards of professional
& personal integrity
• Deliver enhanced value for
customers & stakeholders
• Innovative & passionate
• Respect & create
opportunities for our
multicultural workforce
• Socially responsible & active
in our communities
Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com
Our Support Services
5
• Customer Care Support
• Premium Support
• Automated Support
• Smart Home Support
• SOHO & SMB Tech Support
• Analytics-driven Support
IT Infra
Support
• Tech Support
• Product Life Cycle Support
• Customer Care Support
• Knowledge Support
• Automated Support
• Analytics-driven Support
• Network Engineering & Consulting
• Network Deployment & Migration
• Network Analytics & Optimization
• Network OperationsConsumer Tech
Support
Carrier Network
Support
Enterprise Tech
Support
• Automated Infrastructure Management Support
• Cloud Migration & Deployment
• IT Helpdesk Support
• Enterprise Security
• End-User Computing Support
• Enterprise Mobility Services
• Application Development & Testing
Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 6
Where do you
see Yourself in
CSS Corp?
Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 7
What is required
to be part of
CSS Corp?
Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 8
To be part of CSS Corp
You need to possess
• Excellent English communication
• Basic knowledge in Hardware,
Networking and OS
• Ability to solve technical queries related
to Networking and Connectivity Issues
• Practical approach towards problem
solving
Passion
Enthusiasm
PerformanceLeadership
Energy
Spirit
Skill
Integrity
Goal
Ambition
Energy
Hard work
Attitude
Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 9
Program Manager
Project Manager
Team Manager
Team Lead
Escalation Lead / Subject Matter Expert
Senior Support Engineer
Support Engineer
Career with
CSS Corp
Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 10
Skill+ Outreach Training Program
Technology TrainingProduct & Process
Training
• Voice & Accent
• Language enhancement
• Culture Sensitization
• Customer Orientation
Program
• Email Etiquette
• Activities
• Hardware
• Operating System
• Networking Fundamentals
• Networking Devices
• WAN & Remote
Connectivity
• Wireless Networking
• Product features, functionality,
version and nomenclature
• Product Registration,
Installation, configuration
• Trouble shooting techniques
• Product known issues
• Process & Tools
Soft Skills Training
300 Hrs of
Instructor Led
Training
In the state of Art
Facility
Training
@ No Cost
Access to Techcareer portal
Techcareer.co.in “CSS Corp Certified Tech Support Professional”
Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 11
Career Path for Future Growth
Technical
Support
Engineer
CAMP@CSS
Network Engineer
Remote Infra structure Engineer
Cloud Administrator
Software Developer
Software Tester
Security Professional
Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 12
Excellent working
ambience with world-class
infrastructure
Transport facility with
high security measures
Food coupons at
subsidized costs
And More…….
Most importantly, a BRAND NAME you can be proud to work for
Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 13
Work-life Balance
• Weekly schedule of 5 days x 9 hours
• 24x7 accessibility to all premises
• Workdays and shift work timings subject to
project, client and location needs
• 24 days – General Leave
• 9 days – Festival/National Holidays.
• Compensation Off
• Leave without Pay
• Relocation Leave
• Hospitalization Leave
• “Donate your leave” option
Leave, Holiday & AttendanceHours of Work
Special Leaves
Maternity leave - 84 Days | Paternity leave - 2 Days
Wedding Anniversary/Birthday Leave
Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 14
Your Life at CSS Corp
Halloween Diwali DJ Night Employee’s Day Out
CPL Christmas Celebration Kite Making
Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com Wired to SUPPORT© CSS Corp | Confidential – For private circulation and viewing only | www.csscorp.com 15
Welcome to
CSS Corp
A world of career
opportunity awaits.
Thank You