Welcome to Chalets Yvano

THE GUIDE

2

WELCOME TO CHALET .................................................................. 2

INSIDE THE CHALET

Conveniences and Instructions .............................................................. 3

OUTSIDE THE CHALET

Conveniences and Instructions ............................................................ 7

OPERATION OF THE SPA ......................................................... 8

ACTIVITIES ............................................................................................... 9

CHALET IN REDUCED MOBILITY ........................................... 10

WHAT TO DO BEFORE DEPARTURE - CONTACT . 11

TABLE OF CONTENTS

3

WELCOME TO CHALET

Please take a few minutes to browse this guide.

It contains important information about the chalet that will facilitate your stay and make it even more enjoyable!

PARKING

Our parking can

accommodate . . . . . . . . cars

maximum.

INTERNET

Free wireless Wi-fi: . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

Password: .. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .

POTABLE WATER Our water comes from a well and is of excellent quality.

ATTENTION

INCLUDES: bath towels and facecloths. NOT INCLUDED: beach towels, tables, handkerchiefs, shampoo, body soaps,

liquid lighters or paper / wood for lighting fire.

Strict oversight of the number of occupants is exercised and you are subject to a $150 fine for any undeclared guests.

You must respect the tranquility of the place. No noise is tolerated outside after 22:00 and even less the “party animal”.

RVs, motorcycles and motocross are prohibited on the site

All our chalets are non-smoking Smoking outside only. Cigarette butts should be picked up or additional cleaning fees apply.

We do not accept animals

It is forbidden to mount tents on the site

Housekeeping during your stay is optional and at your own expense. If you want a cleaning lady for the maintenance of the cottage or the SPA please let us know. Housekeeping is done by our team, but dishwashing is not included.

4

FLOORS

Please always remove your shoes, boots or sandals in the cottage and leave them in the locker room or on the entrance mat. We want to prevent the small rocks underneath the boots from chipping the wooden floors.

FIRE EXTINGUISHER

You will find a portable fire extinguisher (red can of aerosol called STOP FIRE) Make sure to locate where it is.

FLASHLIGHT

In the event of a power failure, there is a flashlight in the kitchen drawers. You can contact Hydro Québec at 1 800 790-2424 if the breakdown seems to last more than 15 minutes.

REPLACEMENT BATTERIES

You will find spare batteries for remote controls in the kitchen drawers.

INTERIOR AND EXTERIOR LIGHTS

There are several switches for all rooms. Thank you for thinking about saving energy and not letting the lights on unnecessarily.

DRAINAGE AND RECYCLING

Please dispose of your waste in the white garbage bags supplied to you, which you will find under the sink and put them in the outer black bin. Please also place cartons, plastic and bottles in the appropriate blue recycling container in front of the cottage entrance.

VACUUM, BROOM, MOP AND BUCKET

You have at your disposal a vacuum cleaner, broom, mop and bucket.

REFRIGERATOR

You can use condiments, eggs or other products that are left in the kitchen fridge by other tenants. There are ice cans in the freezer. Make sure the fridge door is always closed.

CABARET / DISH RACK

To wash the dishes by hand, you will find liquid soap and a white rectangular drainer under the sink. Dishwasher linens are also available in the kitchen drawers.

INSIDE THE CHALET CONVENIENCES AND INSTRUCTIONS

5

DISHES & UTENSILS

All dishes, pans, strainers, cutting boards and frying pans, cutlery and utensils are located in the kitchen cabinets: plates, cups, water glasses, wine glasses, various bowls, mixing bowl, salad bowl, presentation plates, etc. Always use placemats to

protect the table from the dining room.

DISHWASHER

Use the dishwasher when it is full only, be eco-responsible. Put the soap capsule in the door compartment (the soap is in a small container under the sink). Select cycle and press START.

TOASTER

A toaster also is at your disposal, thank you for cleaning it after use.

KITCHEN HOOD

Always use the hood when cooking on the hob. Clean the plate only with “Mr Clean” scrub sponges that are under the sink.

MICROWAVE

Please clean the microwave oven after use.

CUTTING BOARD

You have a cutting board, please do not cut directly on the counter.

CHILD SEAT

A highchair for children is at your disposal.

RACLETTE MACHINE

Also available. Please clean it after use.

COFFEE / TEA

There is a Keurig coffee maker on the counter, a teapot and a kettle in the kitchen cabinets. Keurig capsules are not included. A filter coffee maker is also available.

PLACEMATS / PAPER TOWELS / TOILET PAPER

There are several placemats and side tables in the cupboards to the left of the stove; Always use place mats to protect

table and counter. Paper towels and toilet paper are supplied in reasonable quantities, in the kitchen or in the bathroom. You will have to buy more if it is missing. No napkins are provided.

6

LAUNDRY / WASHER / DRYER

Machines are available on request. Please do not overload them. Please clean the lint tray after use.

BED LINEN

You have clean sheets in the drawers under the beds.

Please do not wash mattress covers, duvets and cushions, we will take care of them !!!

SOFA BED

Use double size sheets and blankets that you will find in the drawers under the beds in the bedrooms. Please put everything in order at the end of your stay. The dirty sheets must also be left in the main bathroom with all the dirty

linen at the time of your departure.

SHOWER

Bath towels are included. Before entering the shower, always place the bath mat on the floor.

TELEVISION

To turn the TV on or off, use the remote control. This TV is unwired and only allows you to play DVDs. Some DVDs and a PlayStation console are at your disposal with some games.

MUSIC

Bluetooth sound bar with remote control for your smartphone. To connect in Bluetooth, make sure your smart device and sound bar are in Bluetooth mode and then establish the connection.

ELECTRIC INSIDE THE FIREPLACE

The fireplace is only an ambient fireplace to use in the evening and operates by remote control. Do not leave the

fireplace lit for anything, or at night and close it before leaving the living room.

BOARD GAMES

In a rainy or bad weather, we have some board games for you.

HEATING BY ELECTRIC BASEBOARDS

In autumn and winter, leave the thermostats at 18 degrees Celsius and in summer, leave them at 10 degrees Celsius. Set the thermostat to 17 before leaving the cottage.

7

THE OUTDOOR FIREPLACENEAR THE LAKE (3 SEASONS)

It is forbidden to open campfires at all times. Always use the outdoor fireplace and never overload it with wood or leave it unattended. To avoid the risk of fire, it is recommended not to put more than 2 or 3 logs at a time.Wood is not provided. You can buy wood from the village convenience store.

OUTDOOR FIREWORKS

For safety reasons, it is totally forbidden to make fireworks on the ground.

BATHING AT THE LAKE

As a safety measure, always bathe accompanied and never let the children bathe unguarded. Nocturnal swimming is not recommended.

LAKEFRONT BOATS (attached to our wharf) We have a pedal boat and two kayaks for fun on the water, but safely wearing a life jacket. Please put the vests and paddles in

the trunk after use and close the trunk lid. Be sure to moor the boats to prevent them from drifting. A fee will be charged if we have to recover it ourselves and / or if it is damaged.

OUTDOOR BBQ (4 seasons)

Please clean it after use. You will find a propane cylinder, and even a spare one to help you out on your arrival. We do not supply propane gas and it is up to you to replenish and leave at least one full cylinder for courtesy to

the next tenant. You can go to the village to have it filled

ELECTRONIC LOCK

In the event of failure or malfunction of the electronic lock call us at the emergency numbers listed at the end of this guide. We will show you how to get a key. Please be very careful not to lose the key to the Chalet. It would cost you $ 500 penalty. Always lock all doors of the cottage including patio doors when leaving the lot.

SNOW REMOVAL

Parking is automatically cleared by a contractor. On the other hand, you will have to clear snow from the stairs leading to the chalet as well as access to the front door and the perimeter of the SPA. A shovel is left outside the chalet. There is also a small bag of salt or sand if needed.

OUTSIDE THE CHALET CONVENIENCES AND INSTRUCTIONS

8

OPERATION OF THE SPA (4 seasons)

You must respect the basic safety rules in the SPA (no jumping and diving, no bottles of beer or breakable glasses in the SPA. Always take a shower before entering the SPA. It is not advisable to take more than 15 minutes of SPA to avoid the risk of hyperventilation, and a SPA is not advised to young children or babies.

In winter you must properly clear the Spa before opening it. Release the 2 retaining clips from the SPA lid and lift it gently, put the chlorine float into the SPA in the skimmer provided. Make sure the float is still in the water. (Do not play with the chlorine float and its setting please).

Press the JETS 1 button

Once to activate the pump; twice for + fast and three times to turn it off.

Press the JETS 2 button

Once to activate the pump; twice to turn it off

Check the temperature of the spa on arrival, as the water may take several hours before

to reach the desired temperature.

Use the + button to go up or the - button to lower the water temperature (summer = 96 and winter = 102) and the LIGHT button for evening light.

Do not touch the buttons all around the SPA as they have been adjusted for maximum performance. Use the net to clean impurities from the surface of the water.

The SPA will stop automatically after 15 minutes except the lights. If you want to close the SPA, make sure the jets / pumps and light are closed, then close the lid properly with the retaining clips.

9

FOR FUN ON THE SPOT…

SUMMER SPA 6 seasons 4 seasons, swimming at the lake, sunbathing on the dock, walk and outdoor fireplace.

WINTER

Raquettes et skis de fond (equipment is not included).

TO HAVE FUN OF 5 TO 30 MINUTES OF THE CHALET ...

Activities in the area are numerous and varied: hiking trails, scuba diving, bike trails, horseback riding, trekking in the mountains, water park, golf and alpine skiing

For more details on tourism you can also consult:

www.estrie.ca or www.tourismecantonsdelest.com www.lanaudiere.ca

Brochures about the tourist attractions of the region are also available on the table of the lounge of the chalet.

10

NEW - SUMMER 2020

COTTAGE FOR RENT

FOR PEOPLE WITH REDUCED MOBILITY

From 2020, Yvano offers you some chalets totally adapted for people with reduced mobility, so that they too can get away from everyday life and live beautiful moments in the countryside.

Thanks to their particular design, everything is carefully thought out and integrated in such a way that the adaptation of the installations blends into the environment, without losing an ounce of comfort and good taste.

In an enchanting setting, we offer you a safe and comfortable stay.

Contact us for more information: 514 941-8000

11

WHAT TO DO WHEN YOU LEAVE

Please read the following carefully, you will find useful information that will avoid unpleasant surprises when you recover your security deposit. It is very important that when you leave, the cottage is returned to us in the same condition as it was delivered to you.

This means not only that you have done a summary household, but also that:

All furniture must be in their original places, and especially that there are no outdoor chairs inside or vice versa

All the dishes are in place, clean, and the dishwasher is empty. Doing your dishes does not fit into the tasks of our housekeeping team.

Sheets and pillowcases, and all the dishes used must be brought to the main bathroom. IMPORTANT: Do not wash the duvet covers unless there have been special damage

Boats must be returned to their seats, kayaks on their supports and pedal boats must be out of the water and inverted to prevent them from eventually filling with rain water, which then renders them impossible to return

Bring all garbage and recycling bins to the corresponding bins outside the chalet.

Otherwise, you will be charged and retained on your security deposit. These fees range from $ 50 minimum to the full amount if items have been broken or damaged.

IMPORTANT

Please remember that the toilets in the chalets are connected to septic tanks. It is absolutely forbidden to throw in anything other than regular toilet paper. Any other paper, sanitary napkins, floss or any other object can clog them quickly. If the toilets are clogged at your departure and unusual objects are found there, we would also be forced to levy an amount on your security deposit for unclogging.

Our housekeeping team usually arrives half an hour before the scheduled departure time. However you can also leave before warning, or leave at the scheduled time even if the housekeeping team has not yet arrived.

DEPARTURE BEFORE THE SCHEDULED TIME

If you want to leave early, please notify us as soon as possible and make sure you have closed the fire, cleaned, garbage and recovery at the road, to have closed the windows and barred the doors.

Your security deposit will be refunded to you within 48 hours by Interac Transfer following our audit of the

premises

Please always close and lock the windows and the patio door before leaving for a day to avoid damage that could

be caused by the rain.

YOU CAN REACH US AT ANY TIME

By e-mail: chaletsurbains@outlook.com

In case of emergency by phone: 438 888-8000

We wish you an excellent stay at the chalet!