Personal, professional and proactive home care

Welcome to edyn.care

Call us on 020 3970 9900

To discuss your care options you can:

Email us at hello@edyn.care

Chat with us online at edyn.care

It’s the small things

that make us who we are

Mother

Grandmother

Doctor

Gardener

1

+Care Wellness

+ Dementia care

+ Palliative care

+ Respite

+ Private nursing

+ Post-Discharge

+ Personal care

+ Medication assistance

+ Companionship

+ Wellness monitoring

+ Transportation

+ Housekeeping

+ Staying active

+ Mobility

+ Overall mood

+ Comfort levels

+ Meals eaten

+ Sleep quality

+ Medication taken

+ Exercise

We’re with you every step of the way. Helping you stay at home - happily and safely.

2

Meet edyn.care

We’re on a social mission to make home care personal, professional and proactive. By creating the best service in the United Kingdom.

It means a lot that you’re considering our service. Together, we can help you take control of your care + well-being and we promise to do all we can to provide you with a brilliant home care service.

Your trusted care partner

At edyn.care, we ensure you receive the right care, at the right time.

Our team of experienced care professionals work together to provide the best possible support, tailored to you and your family’s needs. Giving you peace of mind.

We believe everyone deserves the opportunity to stay at home, which is why we build each one of our clients a dedicated care team - comprising of carers, a care specialist and a care manager - who work with you and your family throughout your time with edyn.care. Our hand-selected carers are not only rigorously vetted, but also comprehensively trained by us to ensure the highest quality of care.

910

Clients recommend us

3

PersonalTo you and your family

Everything we do at edyn.care is tailored to your needs. We create and update bespoke Care Plans for all our care recipients. They are reviewed at least every three months.

Our Care Plans are completed during your Care Assessment - when our Head of Care visits the care recipient’s home to discuss their needs in detail. They are holistic in nature and not only establish care requirements, but information about client’s lives as well. Our carers are given access to Care Plans, so they know everything about the individual they are caring for and how best to tailor their care to them. Relatives of a care recipient can access the Care Plan online and see updates in real time. Once your tailored Care Plan is created, we connect you with our carers through our smart connection, which takes into account care needs, as well as interests, personality traits and location. By connecting our carers and clients in this way, we are able to create long-lasting harmonious relationships.

Your dedicated care team are available seven days a week to ensure all your needs are addressed.

4

ProfessionalIn service and consistency

All our carers go through our rigorous and comprehensive recruitment process. We believe that quality is more important than quantity.

Our carers receive both online and in-person training, attending a two and a half day induction with our in-house care trainer. During the induction, carers study a range of distinct modules, such as safeguarding, mobility, and personal care; each one guided by edyn.care’s policies and procedures, which are in line with the Care Quality Commission's (CQC) guidelines. Our two and a half day induction also allows us to find out more about our carers’ interests and hobbies. This information is key to our service, as we connect our carers and clients according to both care needs and interests using our smart algorithm. Unlike many tech-enabled home care companies, we are registered with the CQC (and even have the ex-chairman on our advisory team). As such, we are qualified to give advice on care, draw up our own bespoke care plans and manage our clients’ care.

edyn.carers

5

ProactiveIn delivery

Our thoughtful technology enables us to monitor the care and service our carers provide. It also allows us to predict and address health issues before a problem arises.

At each visit, our carers check-in to let us and our clients know that they have arrived safely at the care recipient’s home. During a visit, our carers have access to the client’s digitised Care Plan, as well as the support that needs to be provided and input boxes for health and wellness data. Your Care Specialist at edyn.care can see all this information in real time to ensure that care is effectively being delivered. Once a carer has finished their visit, they check-out and we are informed that they have safely left the building. Unlike other care agencies, we continue to support you after your carer has been selected.

Using wellness scores and technology, we can foresee and address health issues before a problem arises. We are developing machine-learning technology that uses the care data collected by our carers to proactively address care recipients’ issues, such as deterioration in mood, rising pain levels and increasing blood pressure. Being responsive and able to foresee potential problems, we can escalate and take necessary action i.e. arrange for a client to see a doctor.

6

If you would like us to build your care team today, please call us on 020 3970 9900

Your care team

Providing consistency and transparency

We provide each one of our clients with their own dedicated care team who stay with you throughout your time with us. This team is comprised of Carers, a Care Specialist and a Care Manager.

We believe in continuity of care at edyn.care, which is why we build a team fit for your needs. Each member of your care team is carefully vetted and has completed our two and a half day induction training to ensure they provide the highest quality care. We also provide ongoing training to ensure they’re continually learning and honing new skills.

Your dedicated care specialist supports you and answers any questions you may have regarding the logistics of care or financial matters. Your dedicated care manager is available to chat regarding medical concerns and visits you and your family on request, as well as every three months.

Your Care Manager

We ensure quality by:

10 years + experience

A bespoke care plan

Visits every 3 months

Avaliable 7 days a week

Care advice

Financial advice

Here to help:

Your Care Specialist

Background checks

In-house training

Reference checks

We ensure quality by:

Your Carer

7

Funding care

Our prices

Whether you require care just a few hours a week or full-time live-in care, it is important you consider how to cover the cost of care.

Unlike the NHS, which is free at the point of need, it is more than likely that you will have to contribute a proportion of the care costs when receiving home care. However, the government does have some options to help ease the burden.

Local authority care function

NHS continuing healthcare

Direct payments and person budgets funded by Local authority

Personal health budget funded by your local CCG

If you would like some financial advice, please call us on 020 3970 9900

8

Tier 1

£950 /wk

Starting at:

Companionship

Personal care

Manual handing

Companionship

Personal care

Manual handing

Dementia care

Tier 2

£1050 /wk

Starting at:

Companionship

Personal care

Manual handing

Dementia care

Complex care

Tier 3

£1110 /wk

Starting at:

Our services

We understand needs vary, so we adapt our care to every single person’s way of life. Our carers can provide assistance with dressing, bathing and toileting. All tailor-made to your requirements.

Personal care

Our thoughtful technology connects our carers and clients according to both interests and care needs. This helps create friendships, fellowships and bonds between our carers and clients.

Companionship

Our vetted and trained carers can help you out with chores like laundry, light cleaning, changing the linen and taking out rubbish.

Housekeeping

Our carers can help you stay on track with medication, drinking water and other daily wellness needs. We train each of our carers in monitoring and administering medication so they can take care of your needs effectively.

Medication reminders

Whether it’s going to the theatre or visiting the doctor, our carers can help you get around. It can be in your car, our carer’s car or in a taxi, it’s up to you.

Transportation

Our carers are skilled in creating nutritious and tasty meals for our clients. We take a note of your favourite things to eat in your Care Plan, so our carers have all the information about your tastes at their disposal.

Meal preperation

9

Our carers care for your physical, emotional, psychological and social needs. We train each of our carers in pain management to ensure your loved one is kept comfortable.

Palliative care

Our carers can temporarily take over from a primary carer, so that they can recuperate without disturbing established routines. At edyn.care, we understand that consistency is key.

Respite care

Our carers can help your loved one stay safe and comfortable as they recuperate and rebuild strength, so they can quickly regain confidence and independence.

Post-discharge care

We understand that everyone's experience of cancer is different, which is why we tailor our service to your needs. Carers working with cancer patients receive specialist training.

Cancer care

Utilising our smart technology and compassionate carers, we monitor your dementia on a day-to-day basis and use the information to spot trends. Carers working with dementia clients receive specialist training.

Dementia care

10

About us

We’re on a social mission to help build a world in which everyone can be cared for in their own home - happily and safely.

Our Philosophy and strategy is guided by our care advisory team, made up of leading figures in the United Kingdom’s Care Industry and buiness. Their experience and insight sets our direction.

edyn.care was set up by two friends Jonny Bottomley and Oliver Ross, who used to work in the city and in health before leaving to start edyn.care. It was their own poor personal experiences of arranging care that urged them to build their own company. Rita Malone, Head of Care, joined early on and has over 20 years experience in the industry and leads on ensuring quality of care.

“When I tried to find care for my family member, I found many agencies provided a poor service, little continuity and no transparency. So we thought we’d try something new. A personal, professional and proactive approach. Powered by the human touch and technology. We work with our clients to take control of their care and help keep everyone updated through smart technology.” Oliver Ross, Chief Operating Officer.

Our advisors

TimWeller

Chairman of Incisive media and

Trustpilot

IanSmith

Ex-chairman of Four Seasons Care

Group

JayneAlmond

Founder of Stonehaven equity

release

LordPrior

Ex-chairman of Care Quality Commission

11

How it works

Once care begins, we’ll continue our support

throughout your journey - online, over the phone and in

person.

Continued help

4

We’ll tailor you a list of carers, allowing you to choose the

most suitable.

Choose your carer

3

Our Head of Care will visit you at home to draw up a personalised Care Plan.

Expert care consultation

2

Give one of our experienced care specialists a call to chat

everything through.

Talk to us

1

We can arrange your care in 12 hours

12

FAQs

We’re on a social mission to make home care personal, professional and proactive. By creating the best service in the United Kingdom.

How does edyn.care attact the best carers?

It means a lot that you’re considering our service. Together, we can help you take control of your care + well-being and we promise to do all we can to provide you with a brilliant home care service.

Being a tech-enabled company means we cut out much of the wasteful bureaucracy that plagues the traditional home care agency. This means we pay our carers above the National Living Wage and provide comprehensive training support. By empowering and professionalising the care sector, we attract the best carers.

What background checks do carers complete?

Our rigorous background checks means that we ensure quality and safety. We require all our carers to complete enhanced DBS checks, while we also meet all our carers in person during our two and a half day induction.

Safety and quality

How can I pay for my care?

All payments are made through your portal on our website, via a debit or credit card - we currently only accept these options as payment. Payments are processed via our secure third party payment system Stripe, which holds your card details securely and in an encrypted format. We will receive our commission directly and the carers will receive their fee directly from you. We do not hold any card or account details.

Billing and payment

13

How often do you bill?

Invoices are submitted fortnightly on Monday afternoon. All invoices are based on actual work done and not forecasts, as we realise that care needs can and do change at short notice.

Payments are taken automatically on Tuesday afternoon or the day after an invoice is submitted to you. In the event of any query or discrepancy, we will pause any pending payments. If payments have already gone through before you submit a query that payment can be refunded. However, we strongly encourage all customers to check their invoices straight away to avoid any delays or difficulties making the required adjustments.

Where does edyn.care provide services?

We currently provide care across London and live-in care across the United Kingdom. We are constantly expanding, so please do get in contact if you live elsewhere.

I am unsure how many hours of care I require, can you help me with this?

Certainly, our care specialists and care managers work with you to assess your needs and the level of care you require. Together, we can ensure you receive the right care, at the right time.

I want to retain my independence and worry having a carer will hinder this?

From organising care for our own families, we understand the importance of independence. That’s why our care specialists and care managers work together with you to ensure you receive the right level of support for your needs and never impose care on you.

Care and our service

If you would like us to build your care team today, please call us on 020 3970 9900

14

Should I meet my carer before booking a visit?

It is completely up to you. We would recommend you arrange an interview with your carer by phone to get to know them better or, if you’d like, we can arrange a meet-up.

How do I ammend a booking?

Simple. Either speak with your care specialist on the phone or login in to your portal, where you’ll be able to see all future bookings and make any necessary changes there.

Do I need to be able to use technology?

No, not at all. We just use technology effectively with our carers and as a company. Most of our clients are not tech inclined and it does not affect the level of support they receive. However, if you are interested in learning, our carers are more than happy to help you. Remember your care specialist is available to help whenever, so just call.

Can I cancel my care?

Yes, we are made to be flexible. However, in the interests of our carers, we do ask for 48 hours to cancel a booking, unless there are unforeseen circumstances.

Will I have the same carer each visit?

Using smart technology we are able to deliver consistent and transparent care. We believe in building long-term relationships between our carers and clients. Therefore, we work hard to provide clients with the same carer each time. If your carer is unavailable - due to holiday or illness, for example - we will arrange for a similar carer to step in. We always ensure all relevant information is passed over in good time to ensure a seamless handover.

Technology

15

“

“

Thank you for helping us select such a fantastic carer. She has been a stunning success and Mum and Dad are both so appreciative. Her manner is understated but entirely professional. She is warm and has rapidly won Mum’s trust. She coped with an ‘accident' on Saturday afternoon with such grace and good sense that Mum felt her privacy was protected and Dad was relieved that he didn’t have to work out what to do. She has been on top of the meds and pain relief which, in itself, was a pressure removed from Mum and Dad. Thank you edyn.care

“

“

Being able to speak to my own dedicated care specialists has been fantastic. I have had loads of questions about my Mother’s care and they have been so informed and aware of her care needs. It’s so comforting to know they are always on the end of the phone. Please do send on my thanks to the team

16

What our clients say about us

Carer CV

Each one of our carers has their own edyn.care CV, which includes information about them, their experience and a picture. We will share these with you when we propose a tailored list of potential carers.

If you’d like some further information about our carers, please speak to our care specialists on 020 3970 9900

17

Thank you

We would just like to express our thanks for considering edyn.care as an option for your home care. If you have any further questions,

please do not hesitate in getting in contact.

Call us on 020 3970 9900

Email us at hello@edyn.care

Chat with us online at edyn.care

18

Contact usCall our care specialists anytime. We’re here to help

Call us on 020 3970 9900

Email us at client@edyn.care

Chat with us online at edyn.care

910

Clients recommend us