Welcome to HR 101

Employee Recognition HR’s Staff Employee Recognition Program

Presented by

Denise Fulkerson and Rich Tuck Michael C. Fina Company

Overview HR’s Staff Employee Recognition

• HR has provided a website for managers that contains: – A brief explanation of the program – Recognition certificate – Ideas for on-the-spot recognition & rewards – University Rules

Employee Recognition

Presented by Denise Fulkerson and Rich Tuck: “When People Have Memorable Experiences”

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Agenda

• Why recognize? • Steps to prepare • The Tools to make it happen • Q&A

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Quick Facts

• Gallup Study – only 30 percent of surveyed employees were considered to be “engaged,” with 50 percent “disengaged.”

• Gallup reports a strong link between employee engagement and patient satisfaction: “As organizations improve their engagement levels, there is a positive linear relationship with growth in patient satisfaction and loyalty.”

• Purdue University researchers found a direct link between worker satisfaction and customer satisfaction and between customer satisfaction and financial performance.

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What Managers should know about Recognition • Recognition raises

engagement and engaged employees don’t just work harder—they stay longer.

• With the cost of turnover ranging anywhere from 60% to 200% of the position’s yearly salary, most organization’s understand the importance of retention.

- Society for Human Resource Management

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What an effective recognition program will do

• Increase employee

engagement, which in turn leads to higher performance levels

• Create a positive work environment, raise morale and promote team spirit

• Encourage loyalty and improve employee retention

• Provide clear insight into your organizational goals and expectations

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Celebrate Employee’s Contributions

Acknowledge the employee’s contributions to the organization’s success

• Achievements • Special Efforts • Personal sacrifices • Mention people, places, events and dates

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Celebrate Employee’s Lifestyle

Create a personal aspect to the presentation by relating it to the

employee’s lifestyle.

• Personal interests, organizations, hobbies • Family • Successes outside of the workplace • Relate gift to employee’s interest

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Celebrate and Make it Unique

Make the presentation unique so that is could only relate to the recipient.

• Successes, awards, promotions, sills learned • Events during recipient’s employment • New products or services introduced • New clients or patients • Organization growth and achievements

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Celebrating the Individual

Preparation & Practice • Customize and review your script • Practice your presentation • Ensure you have all presentation materials on

hand • Take a deep breath and relax

Schedule the Event

• Schedule a specific time and date • Arrange a meeting place in advance • Announce the event to co-workers and team

members • Invite upper management • Create an atmosphere of celebration 12

Manager Notification Email

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Dear Mark, The following employee will soon be reaching a significant career milestone at St. John's Hospitals: Name: Roger Burke Anniversary: 10 Anniversary Date: December 31, 2012 Please contact Mary Hofmann in the People Services Department to pick up Roger's gift presentation. As the manager, you play an important role in recognizing the accomplishments associated with their years of service at St. John's Hospitals. Please be sure celebrate this important event. As part of this celebration, you may find it appropriate to recap key accomplishments and events during the recognition. St. John's Hospitals's service anniversary recognition program is an important component of our overall recognition process. This is an excellent opportunity to express your (and the organization's) appreciation and gratitude for your associate's dedication and commitment. Please click on the link below to be brought to our Interactive Service Recognition website. On this site, you will be able to choose from 3 Recognition E-mails to be sent to Roger from you. https://www2.e-servicerecognition.com/ic/esr/company/SJO3/welcome.html?emp_id=71872901&emp_yrs_of_service=10 Thank You, People Services Department

Manager Reminder Email

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Dear Mark: The following employee is reaching a significant career milestone soon: Name: Roger Burke Anniversary: 10 As a manager, you play an important role in celebrating this event. If you have not already done so, please be sure to recognize Roger in the best way possible! If you are not the current manager of this employee listed, please forward this message to your People Services Representative. Thank You!

Employee Anniversary Email

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Dear Roger, On behalf of St. John's Hospital and our extended St. John's family, congratulations on celebrating a milestone anniversary with St. John's. We are honored to have you as a colleague and grateful for the numerous contributions you have made to our Mission to provide excellent health care services to the region we serve. Your dedication, hard work, and commitment make St. John's the excellent organization it is today. You should take pride in the knowledge St. John's is a better hospital because of your years of service and your commitment to our faith-based ministry. St. John's has enjoyed a wonderful legacy ministry of providing family centered health care in the Catholic tradition for well over 135 years. Our ability to maintain our history of excellent patient care is directly related to the commitment of our Colleagues, Medical Staff, Board of Directors, Friends of St. John's Foundation and the Samaritans. Your service award is a direct reflection of your commitment and your loyalty to St. John's. We are sincerely appreciative of your service. To honor this special anniversary, please select a gift from the enclosed brochure to remind you of your years of service to St. John's and our appreciation for your many contributions. We will also be honoring you and your fellow colleagues who are celebrating service award anniversaries at our Annual Dinner in November. You will receive information about this special celebration at a later date. We look forward to celebrating with you in November! As we continue on our Journey to Excellence, it will be critically important to reinforce our belief that our colleagues are our greatest and most precious assets. With sincere best wishes for your continued good health, Sincerely,

Questions?

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