Welcome toInnovative Program

Planning

By Barb Duguay -Administratorand

Kim Redford - Instructor

Valley Adult Learning Association

www.vala.ca

Where in the World is Fort Frances?

The VALA Office

What is Innovative Programming?

Thinking outside the box

Build the program that works for you

MTCU Objectives1. Building Partnerships

2. Customer Service

3. High rate of retention

4. Making referrals

5. Learner Progress

6. Learner Exits- Goal Attainment

Gather InformationO Interview stakeholders

O Meet with Ontario Works Case Managers

O Employers and agenciesO Meet with Employment Ontario

PartnersO Wrap around services

VALA example-O Meet with OW September, January,

and April.O Interagency meeting monthly O Advertise 3 times per year

Building Partnerships

Gather InformationO Interview stakeholders

O Meet with Ontario Works Case Managers

O Employers and agenciesO Meet with Employment Ontario

PartnersO Wrap around services

VALA example-O Meet with OW September, January,

and April.O Interagency meeting monthly O Advertise 3 times per year

Building Partnerships

Challenge: Difficult to schedule a

meeting

Challenge: Difficult to schedule a

meeting

Identify NeedsPartnerships identify needs OListen to stakeholdersODetermine what your agency can provideOBe creative

VALA exampleOOW case manager identified in September- clients wanting to start their own businessOVALA designed a course called Planning for the Future- Build your Own Business

Customer

Service

Identify ChallengesO Personal issues

O Children O RelationshipsO AddictionsO Hunger O FinancialO FinesO Legal issues

O Transportation O Late enrolmentO Guidance O Appointments

O Methadone

Referrals

- wrap

around

services

Course Collaboration

OW Case Workers

and First Nations

OW Case Workers

helped to ensure learner

success

Intro to AdminIntroduction to Office Administration

Timetable

Tuesday Wednesday Thursday 9:30- 9:45 Typing

Typing Typing

9:45- 11:00 Word

Power Point Workshops

11:00- 11:15 Theory:

Theory: Theory:

11:15- 11:30 Break 11:00- 12:30 Practicum Centers-

Practicum Centers- Practicum Centers-

Retention

Intro to AdminIntroduction to Office Administration

Timetable

Tuesday Wednesday Thursday 9:30- 9:45 Typing

Typing Typing

9:45- 11:00 Word

Power Point Workshops

11:00- 11:15 Theory:

Theory: Theory:

11:15- 11:30 Break 11:00- 12:30 Practicum Centers-

Practicum Centers- Practicum Centers-

Challenge: Working with OW learners

Challenge: Working with OW learners

Why Typing?

O Sets learners up for successO 15 minutes every day O Late arrivals don’t miss anything criticalO Opportunity to show initiativeO Builds authentic skills for office

environmentO Frees staff up if issues arise O Builds a routine

Program Promotion

Referrals

Program Promotion

Challenge: Meeting learner

numbers

Challenge: Meeting learner

numbers

First DayO IntroductionsO Ice BreakerO Policy and procedureO Explanation of Practicum Centers

Make the learning fun – new learners might be nervous

Retention

ICE BREAKER

What does your snack choice say about you?

ICE BREAKER

What does your snack choice say about you?

Challenge: Hunger

Challenge: Hunger

Popcorn If so.. You know how to take charge of a situation, and are usually quick to pick up the slack if the need arises. While these men and women have great self confidence, they are rather humble- no one would ever call them show offs. Popcorn lovers may hide their success so will they appear to be a “poor relation”, while they squirrel away their treasures. If you inherit money from a relative you thought was flat broke, he or she was most likely a popcorn muncher.

Cheese Puff

If so… You are conscientious and principled and expect others to be too. You tend to take the moral high ground. With your finely tuned sense of right and wrong, you treat everyone in the same and fair manner. You have integrity. You may appear rigid to others, but in reality you just know enough to plan ahead. In your house, the spare batteries and Band-Aids are right where they belong- just like everything on your desk.

Nuts

If so… You tend to be easygoing, empathetic, and understanding. Nut lovers can be counted on to stay calm, even in the midst of upheaval, so even a screaming spouse or a disappointing boss won’t ruffle you. They do well in jobs that involve the public. Nut lovers may not be outstanding leaders, but they contribute to a peaceful home and an effective office.

Pretzel

If so… You’re a lively sort of person, easily bored with the same old routine. You look for new challenges at work and at home…and can spend hours mulling over abstract concepts while you much on your pretzels. You are flirtatious and like to dress in a provocative manner, but you quickly tire of a trend and are off to find the latest style. Pretzel lovers are intuitive, overly trusting in romantic relationships. They’re fun to be with, but they are vulnerable too.

Potato Chip

If so.. You’re an ambitious person, and a high achiever. You enjoy the rewards of success both at work and at home. Not a selfish sort, you enjoy the success of your spouse and children, too. You also tend to be impatient with less than the best, and you are easily frustrated by life’s little blips-traffic jams and waiting inline make you crazy.

Meat Snack

If so… You prefer to be with other people while you indulge. Meat snack lovers are at their best in the company of others because they are so gregarious and sometimes generous to a fault. If you want a true friend, pick the meat snack lover: they are trustworthy and always loyal. They will go all out for friends and family, even to the point of making sacrifices.

Tortilla Chip If so.. You’re probably a perfectionist: if it’s less than perfect you’ll redo it. Not satisfied with a mere A, you want and A+. These individuals are not selfish, so if you want a partner to help you fight an injustice, look to the people with their hands in a bowl of tortilla chips. Invite them over for the weekend too, because they’re likely to be good houseguests. The tortilla chips lover is punctual and conservative. A male tortilla chip lover can slip into a tux and feel just as comfortable in an old T-shirt but don’t look for a tortilla chip loving woman to dress provocatively- she is rather restrained sexually.

Snack Cracker

If so… You think out problems using a rational, logical approach. You tend to be shy and avoid arguments because you don’t like to hurt another person’s feelings. Chances are you have many projects going at the same time, and they are competing for your attention. Cracker lovers tend to be loners who prefer private time, so you probably value those relaxing moments with no responsibilities or interruptions. Those who prefer snack crackers may easily find themselves involved in an online romance.

First Day

Policy and Procedure

Introduction to Administration Policies and Procedures Contract

Attendance Policy:

Mandatory, make up lost time Call if absent or late Certificates require work

Dress Code:

Casual, work appropriate

Phone Usage:

5 minute phone calls Emergency calls accepted Respectful cell phone usage (Silent mode)

Conduct:

Respect others, no swearing Professionalism – listen to the speaker Leave your baggage at the door

I agree to uphold these policies and procedures for the duration of the course. I understand that I may discuss these terms with the Administrator at any time.

Signed: _________________ Date: __________________

AA

Retentio

n

First Day

Policy and Procedure

Introduction to Administration Policies and Procedures Contract

Attendance Policy:

Mandatory, make up lost time Call if absent or late Certificates require work

Dress Code:

Casual, work appropriate

Phone Usage:

5 minute phone calls Emergency calls accepted Respectful cell phone usage (Silent mode)

Conduct:

Respect others, no swearing Professionalism – listen to the speaker Leave your baggage at the door

I agree to uphold these policies and procedures for the duration of the course. I understand that I may discuss these terms with the Administrator at any time.

Signed: _________________ Date: __________________

AA

Retentio

n

Challenge: Adherence to the Policies

Challenge: Adherence to the Policies

Practicum CentresO Summer student projectO Tasks aligned with OALCF CurriculumO All Competencies and levelsO Authentic tasks tailored to

Administrative/Secretarial fieldO Delivery designed to be flexible

O Classroom O one-to-one

Practicum Centres Tracking

Level One Level Two Level Three1. A1.1- Reception Manual2. A2.1- Locate Address and Phone

3. A 3 – Resume video

4. A1.2- Policy Binder5. A2.2- Brochure6. A3- Instructional Video

7. A1.3- Fall Classes Flyer8. A2.3- Locate Contact Information 9. A3 – Interview Video

Extra . A2.1- Address an Envelope . A3 – Pre- recorded E-channel Session

Level One Level Two Level Three1. B1.1 – Request Information2. B2.1- Suggest Improvements

3. B3.1 – Update Interview 4. B4 – Record Experiences

5. B1.2- Holiday Card6. B2.2- Memo Package7. B3.2-Invitation 8. B4- Record Experiences

9 . B1.3- Office Logbook10. B2.3- Request Letter11. B3.3- Business Cards12. B4 - Collage

Level One Level Two Level Three1. C1.1- Make change with Receipt2. C2.1 – Calculate hours 3. C3.1- Measurement 4. C.4.1- Write a Cheque

5. C1.2- Deposit Slip6. C2.2- Convert Time Zones7. C3.2- Expense Form 8. C4.2- Calculate Averages

9 . C1.3- Budgeting10. C2.3- Work Schedules11. C3.3- Calculate Area12. C4.3- Phone Expenses

A. Find and Use Information

B. Communicate Ideas and Information

C. Understand and Use Numbers

BB

Level One Level Two Level Three

1. D1- Thermostat2. D1- Use a word processing program 3. D1-Use the projector

4. D2- Use Email5. D2- Use Answering Machine6. D2- Social Networking

7 . D3- Google Maps8. D3-Photocopier9. D3-User Accounts

Level One Level Two Level Three1. E1- Complete a Survey2. E1- Complete a Survey 3. E1- Complete a Survey

4. E2- Self Evaluation5. E2- Learning Styles inventory6. E2- Checklist

7 . E3 Career Aptitude Test8. E3- Character Strengths9. E3 – Career Goals

1. F- Seek Clarification2. F- Identify Your Responsibilities 3. F- Customer Complaint 4. F- Solve an Office Problem

5. F- Do a Starbucks Run6. F Harassment IQ7. F- Group Problem Solving 8. F-Teamwork Exercise

9 . F- Descriptive Group Activity

D. Use Digital Technology

E. Manage Learning

F. Engage with Others Learner

Progres

s

Retentio

n

Level One Level Two Level Three

1. D1- Thermostat2. D1- Use a word processing program 3. D1-Use the projector

4. D2- Use Email5. D2- Use Answering Machine6. D2- Social Networking

7 . D3- Google Maps8. D3-Photocopier9. D3-User Accounts

Level One Level Two Level Three1. E1- Complete a Survey2. E1- Complete a Survey 3. E1- Complete a Survey

4. E2- Self Evaluation5. E2- Learning Styles inventory6. E2- Checklist

7 . E3 Career Aptitude Test8. E3- Character Strengths9. E3 – Career Goals

1. F- Seek Clarification2. F- Identify Your Responsibilities 3. F- Customer Complaint 4. F- Solve an Office Problem

5. F- Do a Starbucks Run6. F Harassment IQ7. F- Group Problem Solving 8. F-Teamwork Exercise

9 . F- Descriptive Group Activity

D. Use Digital Technology

E. Manage Learning

F. Engage with Others Learner

Progres

s

Retentio

n

Challenge: Self DirectionChallenge:

Self Direction

Intro to Admin

Example Task

(Practicum)

A1.2 Level 2 Task 4

Purpose:

To familiarize learners with the job description of the position they are training for.

Instructions:

1. Locate the policy binder in the cupboard behind the receptionist desk.

2. Locate the job description for the receptionist position. 3. Photocopy this page and highlight skills relevant to course

content. 4. In the top right corner, write “Find and Use Information, Task 4”

and keep it in your folder.

Expected End Result:

Learners have read over the receptionist job description and now have a copy for their personal folders.

Sign off: ________________________________________________________

Read VALA’s policy binder and find the receptionist job description.

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F Level N/A

Task 9

Purpose:

To communicate to the group the elements of an object for them to draw.

Instructions:

1. This is a group activity. Learners each receive a paper bag numbered 1-10.

2. Starting with 1, students must reach inside his/her own bag and describe to the group their object without revealing what it is*

3. While learner is describing, group members must attempt to draw the object, according to the description.

4. Continue doing this for objects 1-10. Once finished, reveal the objects.

5. In the top right corner, title your work, “Engage with Others, Task 9” and keep in your folder.

*Learners may use descriptions such as shape and texture, but may not reveal what it is. (ex: cannot say, “shaped like a pen”)

Expected End Result:

Learners have communicated shape and texture of their object and have drawn others objects.

Sign off: ________________________________________________________

Participate in descriptive group activity.

Tasks are colour

coded to match

Competency

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Ensuring Learner Success

O Encourage Self DirectionO Authentic WorkplaceO Promote progressO Mid-term concernsO Dress for SuccessO Provide incentivesO Varied learning activitiesO Celebrate Success

Attain

Goals

Encourage Self Direction

O Create own policyO Personalize motivationO Determine own measure of success

O CertificateO Arrivals and departuresO BreaksO Phone O Facebook

Learner

progres

s

Encourage Self Direction

O Create own policyO Personalize motivationO Determine own measure of success

O CertificateO Arrivals and departuresO BreaksO Phone O Facebook

Challenge: Ongoing issues –

celebrate any success

Challenge: Ongoing issues –

celebrate any success

Authentic WorkplaceO Chore listO Customer serviceO Office environment

O Dress codeO LanguageO Attitude

O Engaging with others

CC

Learner

progres

s

Authentic WorkplaceO Chore listO Customer serviceO Office environment

O Dress codeO LanguageO Attitude

O Engaging with others

CC

Learner

progres

s

Challenge: Getting along

in the workplace

Challenge: Getting along

in the workplace

Promote ProgressO Safe environmentO Constructive not criticalO PositiveO EncouragingO Feedback

O Mid-Course ReviewO Self Performance AssessmentO Report Card

DD

Retentio

n

Promote ProgressO Safe environmentO Constructive not criticalO PositiveO EncouragingO Feedback

O Mid-Course ReviewO Self Performance AssessmentO Report Card

DD

Retentio

n

Challenge: Feedback can

be difficult

Challenge: Feedback can

be difficult

Challenge: Wanted more

feedback

Challenge: Wanted more

feedback

Challenge: Sabotage

Challenge: Sabotage

Mid-Term Concerns

Concerns VALA encountered:O InterruptionsO Facebook and phoneO Break time behavioursO Personality conflictsO AttendanceO PunctualityO Non-verbal communication

Learner

Progres

s

Mid-Term Concerns

Concerns VALA encountered:O InterruptionsO Facebook and phoneO Break time behavioursO Personality conflictsO AttendanceO PunctualityO Non-verbal communication

Learner

Progres

s

Challenge: Difficulty with

rules and authority

Challenge: Difficulty with

rules and authority

Don’t be afraid to call OW for help!

Don’t be afraid to call OW for help!

Dress for SuccessO Authentic workplace = Dress codeO Contact OW over budget

O $200 / learner for clothingO $45 / learner for haircuts

O Set shopping date and 3 locations O Provided feedback while shoppingO Receipts submission by learnersO Fashion show

Learner

Progres

s

Dress for SuccessO Authentic workplace = Dress codeO Contact OW over budget

O $150 / learner for clothingO $45 / learner for haircuts

O Set shopping date and 3 locations O Provided feedback while shoppingO Receipts submission by learnersO Fashion show

Learner

Progres

s

Challenge: Need very

clear boundaries

(nails)

Challenge: Need very

clear boundaries

(nails)

Provide IncentivesO Dress for Success- (clothing and

haircuts)O Gift cardsO DrawsO Breakfast meeting – OW paid O Pizza DayO Graduation PartyO Special Activities – Arm Knitting

Retentio

n

Special Activity- Arm Knitting

Varied Learning Activities

O Workplace Communications WorkshopO Breakfast meetingO ShoppingO EO Partner workshop- Employer

ExpectationsO Marshmallow ChallengeO Owning your own strengthsO Graduation party

O PlanningO Hat constructionO Graduation march

Varied Learning Activities

O Workplace Communications WorkshopO Breakfast meetingO ShoppingO EO Partner workshop- Employer

ExpectationsO Marshmallow ChallengeO Owning your own strengthsO Graduation party

O PlanningO Hat constructionO Graduation march

Learner

Progres

s

Retentio

n

Referral

s

Marshmallow Challenge

Owning Your Own Strengths

Grad Hat Construction

Celebrate SuccessAny success is success!

ONo Facebook for the dayOShowing up 5 minutes earlier than yesterdayOCalling in for late/ absentOFollowing Dress CodeOSelf Direction- Start on tasksORecognition for professionalism- engaging with othersOFinishing tasksONot swearingOAppropriate Break Time ethics

Celebrate SuccessAny success is success!

ONo Facebook for the dayOShowing up 5 minutes earlier than yesterdayOCalling in for late/ absentOFollowing Dress CodeOSelf Direction- Start on tasksORecognition for professionalism- engaging with othersOFinishing tasksONot swearingOAppropriate Break Time ethics

Challenge: Personal issues

Challenge: Personal issues

EE

Success Stories

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I ntroduction to Administration Course Valley Adult Learning Association

The Intro to Admin course is a 10 week course based around the Ontario Adult Literacy Curriculum Framework (OALCF) with a focus on Administrative duties. The course was designed to be authentic workplace training and learners were exposed to experiential learning representative of Administrative or Secretarial employment. Learners were given instruction in computers, office policy and procedure and hands on experience. The course is designed to be flexible and to work with the needs of the learners.

Noteworthy accomplishments of the 2014 class

Understanding Policy- creation and implementation of course policy and procedure Goal Setting- individualized goal setting workshop to help determine goals and next steps True colours workshop- understanding your personality style and working with others Dress for success- shopping trip to purchase workplace appropriate clothing. $150 per participant provided by

Ontario Works Personal Care- Haircuts. $45 per participant provided by Ontario Works Employer Expectations- workshop by NCDS Marshmallow Challenge- Team building exercise Hidden Expectations- exposure to authentic workplace expectations and responsibilities Driver`s Ed Training- Training for learners who wish to take their beginner Driver`s test E-Learning- Introduction to various online learning methods and survey monkey Workplace Communications- Verbal and Non-Verbal Communications workshop Workshop Expectations- Breakfast workshop, introduction to Professional Development. Breakfast provided by

Ontario Works Leadership, Planning and Organization- Learners plan, organize and budget their own graduation celebration Owning Your Own Strengths- Confidence building exercise Engaging with Others- Arm Knitting Activity

FF

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MTCU Objectives1. Building Partnerships

2. Customer Service

3. High rate of retention

4. Making referrals

5. Learner Progress

6. Learner Exits- Goal Attainment

Intro to AdminGraduates 2014

Attain

Goals