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“Getting it right the first time”
S a n o C a r e P t y L t d
2 0 D a l l e y P a r k D r i v e ,
H e l e n s v a l e , Q l d 4 2 1 2
P : 0 7 5 5 8 0 6 5 6 1 M : 0 4 2 6 6 3 1 3 1 7
w w w . s a n o c a r e . c o m . a u
Welcome to SanoCare Pty Ltd
SanoCare Pty Ltd; are one of Queensland’s foremost
property cleaning & maintenance service providers
specialising in single point of contact facilities service . We
provide a fast and seamless supply chain for cleaning and
maintenance needs. We have a vast database of specialist
suppliers with in-depth knowledge ensuring complete
customer satisfaction.
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DISCLAIMER
This profile and any files attached or transmitted with it are subject to copyright and solely intended for the
use of the addressee(s) and may contain information that is confidential and/or privileged. If you are not the
intended recipient, you should not reproduce, use, adapt or transmit this document or its attachments nor
utilise the contents for personal financial gain. If you have received this information in error, please return it to
us immediately. Please then destroy any copies or originals and any attachments from your system. We do not
accept liability in connection with the veracity of the information supplied, interpretation, unauthorised access
or unauthorised amendment. SanoCare Pty Ltd or its Companies and their subsidiaries, employees, offices or
contractors do not accept liability for the views expressed in the document and or any other information as
supplied for the benefit of the addressee(s).
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Contents
INTRODUCTION
WHY SANOCARE PTY LTD
THE TEAM
OUR COMPANY
OUR SERVICES
DOMESTIC & COMMERCIAL CLEANING
RUBBISH REMOVAL
DOMESTIC & COMMERCIAL MAINTENANCE
PAINTING
GARDEN CARE
HEALTH, SAFETY & ENVIRONMENT
QUALITY
OUR VISION
INNOVATION
WORKING TOGETHER
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INTRODUCTION
SanoCare Pty Ltd was established to support the domestic and commercial wider property
community across Brisbane and Gold Coast regions with a single point of contact for property
cleaning and maintenance services. Our aim is to transform our client’s current multi provision
management requirements to an all-inclusive and sustainable economic service module through our
self-performing facilities management services. SanoCare are perfectly placed to deliver a complete
package of tailored services to meet your exact requirements.
Because many of our services share resources and systems, the more services you add, the more you
can save. And the more efficient your organisation becomes.
Having a single point of accountability also overcomes the administrative challenge of managing
multiple providers and contracts.
SanoCare are committed to the Safety & Health of its employee’s, contractors and principals, we will
maintain an efficient company that shows strong governance and regulatory compliance, community
and environmental sustainability, and operational effectiveness.
WHY SANOCARE PTY LTD
SanoCare are an all-round cleaning and maintenance company specialising in a range of domestic &
commercial services for Brisbane and the Gold Coast, offering you amazing service at great value.
Whatever cleaning or maintenance requirements you have, SanoCare will guarantee you will be
satisfied with the results. We pride ourselves on perfection, making sure customers are satisfied
with any jobs carried out before we leave or offering to come back free of charge to rectify any
errors on some of our services. We understand that each cleaning and maintenance assignment is
unique; so our services are specifically tailored for each customer
By keeping our cost base low we are able to
offer our clients some of the most
competitive rates in the industry proving that
good value and service do go together.
If you are unsatisfied with your existing
provider or just want to pay less for better
service, get in touch at www.sanocare.com.au
or phone: 07 5580 6561 mobile: 0426631317
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THE TEAM
Robert Salomon
Managing Director.
Rob is very highly regarded in the facilities
management and civil construction industry.
He developed his wealth of experience over
the last 30 years in business management,
project management and advisory roles. Rob
established SanoCare in 2016 and is the
Managing Director of SanoCare Pty Ltd.
In all areas of the companies project
initialisation Rob is the project leader and has
control relating to all aspects of supply chain
management for all of SanoCare industry
sectors.
These include procurement, contract approval, commercial management, materials supply, and
many other areas.
Before establishing SanoCare, Rob spent many years with tier one and two companies; he is a
current member of the Commercial Law Association of Australia and holds a Masters in Business
Administration with major in Engineering Management, Diploma in Building and Construction
Management, Diploma in Occupational Health & Safety and an Associate Diploma in Mining.
Chrissy Salomon
Director / Business Manager
Chrissy holds qualifications in occupational
health and safety and marketing and has over
8 years’ experience in operational health and
safety management, her marketing and
business development talents have been
developed over many years in the retail
industry working across some of Australasia’s
largest pharmaceutical distributors and
retailers. As Business Development Manager,
Chrissy has led many tasks in distribution
strategy development and supply chain
feasibility studies.
In recent years Chrissy has been part of the senior management team for an ASX listed company
involved in supporting and advising the company’s operations across Australia, Indonesia, North
America and South America.
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Max Salomon
Director / Operations Manager
Max has worked in the construction and
cleaning industry for six years specialising in
supervisory management and the use of
Primavera and Microsoft Project. His critical
area of competence is in scheduling and
coordinating multiple work fronts on a project
which include numerous operational
functions and procurement phases, Max is
responsible for the implementation of works
and scheduling the day to day undertakings.
As the Operations Manager Max communicates any changes of the works to all stakeholders,
with critical emphasis on:
The development of working schedules estimating as required prior to the proposal date,
which sufficiently illustrates the sequence of work activities and contract time.
Review works plans and project scope definitions.
Assist in identifying critical issues that may impact works timeline.
Examine production specifications and capacity data to determine resource requirements
and identify the most efficient sequence for project tasks
Enter project tasks and maintain a cost flow analysis
Undertake weekly & monthly schedule updates and narratives for productively applications
Prepare customer reports as required
Manage works and modify schedules as needed
Interface with clients to discuss impact of work and resolution of problems
OUR COMPANY
SanoCare are a business that people can rely on, this success stems from the fact that we believe
that if a job is worth doing, it is worth doing well. So we have company values to help guide our team
as they deliver our varied services each and every day across Brisbane and the Gold Coast.
Our Values are:
1. Putting people first.
Respecting, supporting and inspiring those we work with (and for) day in, day out. We put the safety
of ourselves and our colleagues first as we aim for zero harm in the workplace
2. Rolling up our sleeves.
Hands on and doing what it takes to get the job done properly
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3. Leading not following.
Moving with the times, setting the pace and always leading by example.
4. Making every dollar count.
Treating SanoCare and its client assets as if they are your own. We are accountable and we take
great responsibility for both SanoCare and client expenditure.
5. Finding better ways.
Bringing fresh ideas to the table, embracing curiosity and thinking creatively to change/ improve the
game at any and every opportunity.
All our staff are fully trained and vetted to ensure
you are receiving a top quality cleaning and
maintenance service. SanoCare offer a
comprehensive range of cleaning and maintenance
solutions for your every need, Inclusive of Domestic
& Commercial Cleaning, Bond Cleans, Pool & Spa
Cleans, Rubbish Removal, Commercial, Domestic
Repairs & Maintenance, Painting, Licenced Pest
Control and Landscaping and Garden Care.
SanoCare conduct on site strategy exercises to identify and develop best solutions for physical
works, quoting services and solution modelling. We are specialists in self-performing, outsourcing
options and central versus regional networks.
OUR SERVICES
In today’s economic climate an increasing number of companies are realising the inherent value in
professional full service facilities management deliverd locally and we are seeing clients benefitting
from this model.
Our services include, but are not limited to, the following:
Domestic Cleaning,
Commercial Cleaning,
Moving In Cleaning
Moving Out Cleans
End of Lease Cleaning
Pressure washing
After Builders Cleaning
Commercial Kitchen Cleaning
Professional Rug & Carpet Cleaning
Grounds Maintenance
Pool & Spa Cleans
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Rubbish Removal.
Commercial, Domestic Repairs & Maintenance.
Painting.
Licenced Pest Control.
DOMESTIC & COMMERCIAL CLEANING
Our commercial and domestic cleaning
services are provided by experienced and fully
trained professionals who understand the
need for quality discreet service provision to
or clients whether it’s a detailed clean or just
a freshen-up.
Interior care services include; Window and
Mirror cleaning, Carpet cleaning, Marble and
Stone care, Tile and Grout cleaning, repairs
and sealing, Appliance removals and
replacement and Ventilation and air-
conditioning clean
Exterior care services include; Driveway, walkway and deck care, Window Washing, Security screen
and door servicing, Gutter and drain clean Painting, High pressure water cleaning
RUBBISH REMOVAL.
SanoCare Rubbish Removals offers a convenient, reliable, and affordable option for picking up and
removing household rubbish and other unwanted items, we offer;
Environmentally Friendly Service-No matter what you need removed, you can trust in our ability to move waste in the most efficient and environmentally friendly way
Professional Deceased Estate Cleaning -Our services also extend to cleaning out deceased estates throughout Brisbane and the Gold Coast. We promise to be thorough in our cleaning and respectful of the deceased's possessions and property.
COMMERCIAL, DOMESTIC REPAIRS & MAINTENANCE
Let Our Professional Handyperson take care of your "To Do" list. Our handypersons are skilled and
highly experienced, and we can take care of your entire repair and improvement needs. We will take
care of everything from getting the supplies and assembling any necessary equipment, to ensuring
your 100% complete satisfaction.
Here is a list of projects our handyperson’s typically work on for our happy customers:
Appliance Installations (non-hard wired) Assembling furniture kit sets Blind / Curtain Installations Caulking Door repairs & replacement Drain unclogged Garage Maintenance
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Hanging Pictures Lock repairs or replacement Moulding and Trim repairs or replacement Pressure Washing Screen Door Installations / Repairs Shelving Shower / Tub sealing Garden Irrigation repairs and installation Smoke detectors Garden Shed installation Concrete pads Plastering and wall repairs Non-structural Carpentry Exterior paving repairs and sealing Repairs and maintenance of Decks
Aluminium Window and Door repairs
Fly screen repair and replacement services
PAINTING
At SanoCare we value the highest quality job but recognise the importance of managing fit for
purpose values, our painters are skilled at undertaking large scale works right down to small singe
repair touch ups for;
Interiors
Exteriors
Fences
Roofs
LANDSCAPING AND GENERAL GARDEN CARE
Grounds and garden care in Brisbane and the Gold Coast requires special care with varied weather
patterns which sometime provides us with both ideal and harsh climate conditions that can stress
landscape, lawns and ornamental plantings.
Let the SanoCare team of experienced horticulturalists care for one of the most important features
of your property. From weekly maintenance to a complete revamp, call on us for all your landscape
needs.
Landscape Services include:
Weekly Maintenance
Seasonal Flowers and Mulch
Irrigation System Maintenance
Tree Trimming
Fertilization Programs
Rubbish Removal
Lawn mowing & edge trimming
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HEALTH, SAFETY & ENVIRONMENT
Purpose
SanoCare are committed to the health and safety of its workforce and the protection of the environment in the provision of its services. Probus values each individual employee and recognises that duty of care responsibilities and obligations are a reciprocal relationship between SanoCare and its workforce. SanoCare believes all injuries and occupational illnesses are preventable and its priority is to prevent any fatalities, injuries and/or illness arising during the course of employment.
Approach
Maintain the practice of “zero harm” to ensure, where practicable, no adverse hazards or
harm impact on SanoCare’s people or the environment when conducting business
operations.
Comply with all applicable legislation and industry requirements to which SanoCare
subscribes and maintain accreditation to.
Develop methods of evaluating performance for continual improvement of the Company’s
processes and behaviours when identifying and achieving HSE goals as part of the Corporate
Management Plan.
Implement action plans and risk assessments which establish, monitor and maintain a safe
workplace.
Ensure all mobile vehicles, plant and equipment are maintained in good, safe and
appropriate conditions at all times.
Ensure employees are properly selected, qualified and educated in the Company’s HSE
practices.
Develop a culture which focuses on injury prevention, fitness for work responsibilities, waste
minimisation, pollution control and accountability through transparent recording and
reporting measures.
Communicate this policy across the whole organisation by effectively utilising resources such
as toolbox meetings, the intranet, inductions, notice boards, crib-rooms, electronic forms of
communication, and/or other means as appropriate.
Commitment
This policy applies to all SanoCare personnel, its subsidiaries, contractors, and visitors affiliated with
SanoCare, across all projects and operations at all times.
Managers and supervisors have a duty of care to monitor the work environment, prevent exposure
of the workforce to hazards or harm and promote this policy.
The SanoCare Directors commit to ensuring the organisation operates in a safe, efficient manner and
will take all reasonable steps to ensure the health and well-being of the workforce by providing a
safe working environment throughout its operations at all times.
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QUALITY
SanoCare are committed to the development, implementation and continuous improvement of our
Business Management System. SanoCare operates a fully integrated Business Management System under the principles of ISO. This
holistic system of management encompasses all facets of the business and its respective business
units.
We are committed to the development, implementation and continuous improvement of this
Business Management System through establishing
Quality policy,
Quality objectives,
Ensuring adequate resource availability,
Reviewing system performance, and
By communicating to the organisation the importance of meeting quality requirements.
The implementation of the corporate Quality Policy is achieved by working in a planned and
systematic manner to formalised standards and procedures following the identification of
customer’s needs and expectations. This ensures that the required standard of quality and
satisfaction with the end product is always achieved. We are committed to the daily
implementation of our processes and are driven towards continual improvement.
OUR VISION
Our vision is for our clients to have enduring success, for our business to grow and prosper and for
both of these things to happen within a sustainable physical and social environment.
INNOVATION
It’s by focusing on sustainable innovation that
our business will be competitive and thrive.
Many businesses today are facing many
challenges, including resource scarcity,
urbanisation, population growth, ecological
decline and climate change. However, these
challenges are also great opportunities for our
business.
We are responding to these challenges with
imagination and agility, supporting the
enduring success of our clients in a rapidly
changing social and physical context.
Our sustainable innovation involves identifying opportunities; commissioning research into new
opportunities and markets; and incubating, piloting, evaluating, financing and rolling out new
initiatives.
In implementing this philosophy our business collaborates with research institutes and industry
partners.
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The three main areas we have identified for sustainable innovation are:
New Opportunities
Operational efficiency
Social performance
Our approach to sustainable innovation is built on leadership, engagement, knowledge sharing and
collaboration. It’s an approach that doesn’t just depend on our people – it also means working
closely with our supply chain and our clients, who will be the ultimate beneficiaries of our
innovations.
WORKING TOGETHER
We’re on a journey alongside our employees, our clients, and governments as we build a business for the long term. To fulfil our vision and build a sustainable business for ourselves and our clients we need to address two types of challenges: challenges that face the world as a whole and challenges that are particular to our business. The challenges for a sustainable world include climate change, the demand for energy, transport growth, urbanisation, deforestation and access to natural resources. To address these challenges, we’re working in partnership with our clients and also alongside the many responsible businesses both in our sector and in other industries. Within our Sustainability Blueprint one of our goals is to achieve an in-depth understanding of what characterises success from the standpoint of our clients and ensure that we deliver against that throughout the project lifecycle.
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SANOCARE PTY LTD GENERAL TERMS & CONDITIONS OF TRADE CLEANING
These terms and conditions constitute the full and complete service agreement (“The Agreement”)
between you (“The Customer “) and the service provider (SanoCare Pty Ltd) for the provision of
services. References to days contained herewith mean ‘calendar’ days.
The Customer is expected to take some time in reviewing this Agreement before using our Domestic
& Commercial cleaning and maintenance services and agree to be bound by the terms and
conditions set out below. If you have any queries relating to these terms and conditions, please
contact us via email at [email protected]
1. Service Guarantee
Our ‘100% Satisfaction Guarantee’ is valid for 7 days after completion. If for some reason the work
does not pass your satisfaction, the customer is required to lodge this within 5 days. SanoCare will
organise its representatives to return to rectify any issues without charge. Normally this process
occurs within 24-48 hours of formal notification.
Before rectifications works commencing, the Customer is required to provide the job sheet
containing the clear list of works to complete. This document must be issued by The Customer. Our
scope of works does not cover dust settlement that occurs normally between time of service and
reinspection. Note that accumulation of dust over time is considered normal and activities such as
‘open homes’ are likely to speed up this process.
2. Pricing & Quotations
For quotes and prices provided without inspections, the quote, price is only an ‘estimate’ based on
the information available at the time. The basis of this estimate is an ‘average room sizes in a
property left in a reasonable state of cleanliness’. The quotation is subject to change for the
following reasons:
state of property not as expected;
customers original requirement are altered;
variations to the condition or size.
Any of these reasons constitutes the booking to be altered by mechanisms of: re-scheduling;
cancellation, at the discretion of SanoCare.
All prices include 20min travel time, travel will be charged on a one-way basis in excess of 20min's at
the rates listed in the SanoCare Pricing Schedule
All Lump Sum prices for cleans are issued on a man hours basis and will be charged accordingly
3. Variation rates
For any variation works, additional charges apply. Variation works are charged at $40.00 per hour,
per SanoCare representative. Cause of variation works include:
a) Property that has not been regularly cleaned or neglected in a way that requires extends the
duration of normal maintenance activities;
b) Property that have had pets, small children;
c) Property with excessive wear and tear;
d) Large sized dwellings with five (5) or more bedrooms; more than three (3) bathrooms; multiple
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living areas;
e) Additional travel charges for collection and returning of keys;
f) Time wasted due to difficulties accessing the property;
g) Requirement to carry heavy equipment to higher apartments / floors;
h) Requirement to move any furniture in order to complete works.
4. Bond Cleaning
Bond cleaning excludes the following items which may be conducted for an agreed ‘extra’ cost:
a) Washing walls*;
b) Washing or wiping of blinds or curtains**;
c) Whitegoods cleaning (e.g. fridge, washing machine);
d) Upholstery cleaning;
e) Ceiling(s);
f) Grout cleaning (floor);
g) Garage door;
h) Gardening or weeding;
i) Rubbish removal;
j) High pressure cleaning (outside windows / external house washing).
5. Bond Cleaning (fully furnished)
For bond cleaning of fully furnished properties wiping of furniture and appliances (e.g. coffee table,
microwave, fridge etc) is included. The service excludes cleaning of kitchenware (e.g. cutlery) and
linens (e.g. bed sheets) upholstery.
6. Carpet Cleaning
Our standard steam carpet cleaning will remove dirt, grime and dust from every day foot traffic and
most clear liquid spills. Extra charges may apply to heavily soiled carpets. Our best effort will be
made to clean the carpets, but the result will vary from carpet to carpet, and the result will be
dependent on a number of factors beyond the control of SanoCare and that we give no guarantee as
to the actual result of the service. Please note that any wear or discolouring of fabric or surfaces
becoming more visible once dirt has been removed.
Some stains that are deemed permanent may not respond satisfactorily to any treatment. For this
reason we do not guarantee removal of permanent stains.
7. Payment
At the commencement of service all payments must be made in cash or by credit card, bank
transfer:
Cash or credit payments may be made directly to a SanoCare representative at the
commencement of the service;
Bank transfer may be made but transactions must be cleared prior to the commencement of
service;
If any extra payment is required, the payment must be made in full prior to or at the time of
service.
Only approved clients will be issued with accounts on a property by property basis.
All accounts will be paid 30 days end of month the invoice was issued.
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Any overdue invoices will incur a 10% compounding interest charge.
8. Cancellation & Reschedule Fee
In order to provide a professional service and to avoid any business disruption caused by no-shows,
and short notice cancellations; the minimum cancellation notice period is 48 hours. If for any valid
reason you require the booking to be adjusted, please contact us as soon as possible to determine
the most suitable accommodation.
Conditions for failure to meet notification periods are listed below:
When customer fails to provide 48 hour cancellation notice period, the Customer agrees to pay a
cancellation fee of $100;
In the event that customer does not appear or does not provide unencumbered access to the
premises for a SanoCare representative on the day of the service, the customer agrees to pay a
cancellation fee of $100 for administrative and travel costs that is equivalent to our minimum call
out fee;
If the property is not ready for the cleaning at the service time including tenant still in the process of
moving, the customer agrees to pay $40 per hour, per representative of disruption caused or cancel,
the customer agrees to pay a fee of $100 for administrative and travel costs that is equivalent to our
minimum call out fee.
9. Health and Safety Risks
In addition to the obligations and warranties set out in clause 3 above, the Customer acknowledges
and agrees that:
The Cleaner is entitled to undertake a job safety analysis before the commencement of any work to
assess the health and safety risk at the Premises;
The Cleaner may, either before or during the provision of the Service not provide or cease the
provision of the Service where carrying out the Service presents, in the absolute discretion of the
Cleaner, a risk to health and safety.
10. Accidents, Breakage, Damage
SanoCare will inform the customer of any incident where any accident, breakage, damage to
property. SanoCare will not be held responsible for repair or replacement of items broken or
damaged due to pre-existing wear and tear, incorrect installation, assembly or usage. For any
personal properties that are left behind within ‘waste’, SanoCare will not be held accountable for
their accidental loss when disposed with waste products.
NOTE:
*To clean walls for the purposes of a bond clean, we do spot clean only to remove marks –
Additional charges may apply if walls are badly marked, or excessively stained as they may require
extra cleaning time
**To clean blinds for the purposes of a bond clean, we do dustings only to remove dust. There is an
assumption that the blinds are in good condition. Dirty or greasy blinds take a lot longer to clean and
are not included in our standard bond cleaning service. In this case, bringing them to the standard
required to pass a cleaning inspection will require a lot more work and thus additional charges may
apply. If the blinds are badly soiled or there is a lot of mould present on the blinds they may need to
be cleaned by Professional Blind Cleaning Company
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SANOCARE PTY LTD GENERAL TERMS & CONDITIONS FOR MAINTENANCE SERVICE
The following standard terms and conditions will regulate the relationship between SANOCARE PTY
LTD and the CUSTOMER in respect of all work effected in terms of this agreement.
1. DEFINITIONS
1.1 SANOCARE PTY LTD; means THE CONTRACTOR, contracted by the CUSTOMER to affect the
WORK in terms of this agreement.
1.2 CUSTOMER; means the owner, or occupier of the property at which the work is to be
performed, alternatively the owner's agent who warrants that he is duly authorized to bind
the owner in this agreement.
1.3 PROPERTY; means the CUSTOMER’S property at which the work is to be effected and shall be
deemed to be at the address reflected on the face hereof, unless the contrary is stated.
1.4 WORK; means all work to be effected in terms of this agreement by THE CONTRACTOR at the
property as specified on the face hereof, it being understood that no additional work shall be
deemed to form part of this agreement unless it is specifically recorded in an addendum
hereto.
1.5 CONTRACT PRICE; shall be the amount payable in terms of this agreement as specified on the
face hereof in respect of the work to be effected at the property as quoted for in the signed
quotation.
1.6 DRAWINGS; mean architectural drawings prepared in respect of the work, if the work requires
such drawings, which shall be supplied by the CUSTOMER unless THE CONTRACTOR is
specifically instructed to have the drawings prepared by an architect, at such additional fees
as may be agreed upon.
1.7 PRACTICAL COMPLETION; shall mean the date on which the work has been completed and
handed over to the CUSTOMER together with THE CONTRACTOR final invoice in respect of the
work so completed.
1.8 MATERIALS; shall mean any and all materials, appliances and apparatuses to be installed, or
used in the execution of the work.
1.9 EQUIPMENT; shall mean such tools and machinery as may be necessary to execute the work.
2. AGREEMENT
The CUSTOMER agrees that;
a) this Agreement represents the entire Agreement between the CUSTOMER and THE
CONTRACTOR and that any alterations or additions to this Agreement may not be effected
unless agreed to by both parties, reduced to writing and signed by the CUSTOMER and THE
CONTRACTOR;
b) this Agreement will govern all future contractual relationships between the parties,
notwithstanding receipt or acknowledgement of the CUSTOMER’S own order form or
conditions;
c) this Agreement is applicable to all existing debts between the parties;
d) this Agreement is final and binding and is not subject to any suspensive or resolutive
conditions;
e) and conflicting terms, conditions or agreements without prejudice to any securities or
guarantees held by THE CONTRACTOR and;
f) this Agreement applies to all employees and sub-contractors of THE CONTRACTOR.
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2.2 The Sub-Contractor hereby binds himself in his personal capacity as Shareholder (in the case
of a company), Member (the case of a close corporation) or Owner, Partner, or Proprietor, as
co-principle debtor jointly and severably for the full amount due to THE CONTRACTOR and
agrees this agreement will apply in the same way to him as soon as any work is excepted.
2.3 Notwithstanding the provisions of clause 2.1 above, all orders or contracts of sale, or agreed
variations thereto, whether oral or in writing, shall be binding and subject to this agreement
and may not be cancelled by the CUSTOMER.
2.4 The CUSTOMER hereby gives his/her consent for a credit check.
2.5 The invalidity of any part of the Agreement shall not affect the validity of any other part.
3. APPOINTMENT
3.1 The CUSTOMER appoints THE CONTRACTOR to effect the work at the property and agrees
that the terms and conditions as set out herein shall be the Agreement between the parties
in respect of the work to be effected.
4. QUOTATION
4.1 All quotations will remain valid for a period of fourteen (14) days from the date of the
quotation, or until the date of issues of any new price list, whichever occurs first, or unless
specified in writing by THE CONTRACTOR.
4.2 Delivery and performance times quoted are estimates and are not binding on THE
CONTRACTOR
4.3 All quotations are subject to the availability of input goods or services and subject to
correction of good faith errors by THE CONTRACTOR, and the prices quoted are subject to any
increase in the cost price, including currency fluctuations, to THE CONTRACTOR before
acceptance of the order.
4.4 In the event of the CUSTOMER disputing the amount of the cost increase in clause 4.3 above,
the said amount may be certified by an independent auditor and such certificate shall be final
and binding on the CUSTOMER.
4.5 All variations to the original quotation accepted by the CUSTOMER must be verified with the
official THE CONTRACTOR call centre and only on receipt in writing from THE CONTRACTOR
call centre will this be accepted as legal and binding.
5. PROVISION OF MATERIALS AND EQUIPMENT
5.1 Unless the contrary is specified on the face hereof, THE CONTRACTOR shall provide all
materials and equipment necessary for the proper execution of the work. All materials shall be
of the kind and quality as described on the face hereof, alternatively in terms of the architect's
specifications, if applicable and THE CONTRACTOR shall upon the request of the CUSTOMER
furnish him with vouchers to prove that the materials are of such standard.
5.2 THE CONTRACTOR reserves the right, at its sole discretion, to provide alternative products at
the prevailing prices to those ordered by the CUSTOMER, should those products have been
superseded, replaced or otherwise become unavailable.
5.3 Products are sold “in good faith” with no warranty against latent defects. All guarantees,
including common law guarantees, are hereby specifically excluded.
5.4 If the CUSTOMER supplies any materials, or equipment, and or, accessories to be utilized in
the work, THE CONTRACTOR shall not be responsible for any defects thereto, nor the quality
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thereof, it being agreed that THE CONTRACTOR shall accept such materials, and accessories, in
the condition in which it is delivered to be utilized in the execution of the work. Extra costs
incurred through the use of defective materials or equipment supplied shall be for the
CUSTOMER’S account.
5.5 All fixed and unfixed materials purchased by THE CONTRACTOR shall be deemed to be under
the control of THE CONTRACTOR and subject to his lien for payment of any amounts which
may become owing in terms of the Agreement. It is recorded that any materials which have
been purchased by THE CONTRACTOR and affixed to the property shall remain the property of
THE CONTRACTOR until payment in full has been effected by the CUSTOMER. Once payment
in terms of the agreement has been effected in full, all materials which have been fixed to the
property shall become the sole and exclusive property of the CUSTOMER and all unfixed
materials shall be removed from the property, the unfixed materials being deemed to be
property of THE CONTRACTOR.
5.6 During the execution of the work, the CUSTOMER shall take reasonable steps to protect all
material on his property from the risk of loss, theft or damage thereto, in THE CONTRACTOR
absence. In the event of loss, or theft the CUSTOMER agrees to replace such material, at his
expense. THE CONTRACTOR shall, during his presence on the property, be responsible for all
materials on the property and shall exercise the same caution to protect the CUSTOMER’S
interests in the material from the risk of loss, theft or damage.
5.7 It is recorded that the CUSTOMER shall not be entitled to insist on detailed costings in respect
of all materials, it being recorded that the work is performed in terms of a fixed cost, as
specified on the face hereof, and that the costs of the materials have been factored into such
price irrespective of the costs thereof to THE CONTRACTOR.
6. LAWS, BYLAWS AND REGULATIONS
6.1 THE CONTRACTOR shall comply with any Act of Parliament, regulations and bylaws of any
local authority and/or any public service company, or authority relating to the work, as may
be applicable and required, provided that if any fees are payable to any statutory body, or
similar entity, the costs thereof shall be for the CUSTOMER’S account, it being recorded that
the contract price stipulated on the face hereof is exclusive of any additional fees, charges, or
taxes that may be payable pursuant to this particular clause.
6.2 There shall be no obligation upon THE CONTRACTOR to ensure that the work as directed by
the CUSTOMER and/or the architect do not encroach on building regulations, or building lines,
the CUSTOMER, or his agent, being solely responsible to ensure compliance in this regard.
7. EXECUTION OF WORK IN ACCORDANCE WITH AGREEMENT AND DRAWINGS
7.1 THE CONTRACTOR shall not make any variation to the drawings, if applicable, and shall effect
the work strictly in accordance with the drawings, alternatively the specifications of the work
as recorded on the face hereof. Any deviation from the drawings, or specifications on the face
hereof shall only be effected if it is properly recorded and signed by THE CONTRACTOR and
the CUSTOMER, or his architect if applicable, and without such written variation in respect of
the work, THE CONTRACTOR shall not be obliged to give effect to any additional requirements,
or instructions from the CUSTOMER.
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7.2 If the CUSTOMER requires any additional work, variations, or alterations from the work as
specified on the face hereof, he shall advise THE CONTRACTOR thereof and THE CONTRACTOR
shall, within Forty-Eight (48) hours, inform the CUSTOMER of the cost and time implications
occasioned by such a variation. If the CUSTOMER accepts the additional costs and time
implications, a written acknowledgement specifying the additional costs and time required for
purposes of completion of the work, shall be prepared by THE CONTRACTOR and presented to
the CUSTOMER for his/her signature. On an acceptance signature by the CUSTOMER THE
CONTRACTOR shall immediately proceed to give effect to the CUSTOMER’S instructions, as
varied by the written acknowledgement.
8. ACCESS TO THE WORK SITE
8.1 The CUSTOMER shall afford THE CONTRACTOR access to the property to perform the work in
accordance with THE CONTRACTOR obligations. In this regard, it is specifically agreed and
recorded that THE CONTRACTOR shall have access to the property from 08H00 to 16H00 from
Mondays to Fridays and from 09H00 to 14H00 on Saturdays to perform the work and the
CUSTOMER shall make available, at his cost, the necessary water, sanitary facilities and
electricity required by THE CONTRACTOR to give effect to its obligations in terms of this
agreement.
8.2 THE CONTRACTOR shall further, at the same times specified above, have access to any part of
the work already completed and handed over to the CUSTOMER for occupation as a right of
passage through such occupied parts for purposes of reaching the work site on the property.
9. PRACTICAL COMPLETION
9.1 On the date of practical completion, THE CONTRACTOR shall hand the work on the property
over to the CUSTOMER and render a final invoice in respect of the contract price. The
CUSTOMER shall be obliged to accept the work and the final invoice, subject to the
CUSTOMER’S rights to insist on the repair of any defects that may manifest itself as set out in
this agreement.
10. TIME TO COMPLETE WORK
10.1 THE CONTRACTOR shall commence the execution of the work on a date mutually suitable to
the parties, and if such date is specified on the face hereof, then on such date as specified.
10.2 The work shall be completed within a reasonable period from the date of commencement; it
being recorded that the CUSTOMER shall have no right in respect of any penalties if the work
is not completed within a specified period of time.
11. INDEMNITY
11.1 THE CONTRACTOR indemnifies the CUSTOMER against any liability, loss, claim, or proceedings
of whatever nature arising in common law, or by statute consequent upon personal injuries
to, or the death of any person, or employee of THE CONTRACTOR arising out of, or in the
course, or caused by the execution of the work, unless such loss, injury, or death is due to any
act, or commission of the CUSTOMER, or his servants, or any agent acting in the interests of
the CUSTOMER.
11.2 THE CONTRACTOR indemnifies the CUSTOMER against any liability, loss, claim, or proceedings
consequent upon the loss of, or damage to any moveable, or immovable property arising out
of, or in the course of the execution of the work due to any willful, negligent, or reckless act,
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or omission by THE CONTRACTOR, his agents, or servants provided however that THE
CONTRACTOR shall be entitled to act on any reasonable instructions by the CUSTOMER and
that the execution of such an instruction shall not lead to any liability in terms of this clause.
11.3 Where any loss, or damage is insurable by a policy insuring structural damage, fire, riots,
strike, damage and special perils, THE CONTRACTOR does not indemnify the CUSTOMER
against such loss of, or damage to any structure being altered, or added, it being deemed that
the CUSTOMER will have suitable and adequate structural insurance against the risk against
losses in this regard.
12. EXCLUSION OF LIABILITY
12.1 When any loss results as a result of war, invasion, riot, warlike operations, civil unrest, acts of
God, or any other act which is beyond THE CONTRACTOR control (vis major), THE
CONTRACTOR shall not be liable for any losses which may result because of such action,
notwithstanding any clause herein which may have indemnified the CUSTOMER against the
risk of damages and/or loss.
13. DELAY IN COMPLETION OF WORK
13.1 If the work is delayed by an act of God, vis major, exceptionally inclement weather, or any
other cause beyond the reasonable control of THE CONTRACTOR, THE CONTRACTOR shall be
entitled to an extension for the completion of the work, notwithstanding that the time of
completion may have been specified as being of the essence, it being agreed that the time for
performance will be extended for such a period as the work may have been interrupted for
one of the reasons set out in this clause.
14. SUSPENSION OF WORK
THE CONTRACTOR shall be entitled to suspend performance of the work in terms of this agreement
in the event of:
14.1 A breach by the CUSTOMER to include, but not be limited to:
14.1.1 Non-payment of any interim invoice, or amounts on the date on which it may be
owing in terms of this agreement.
14.1.2 The failure by the CUSTOMER to supply any material in terms of its obligations that
may be reasonably required for the performance of the work by THE CONTRACTOR.
14.1.3 The CUSTOMER not granting THE CONTRACTOR access to the work, or any part
thereof.
14.1.4 The CUSTOMER not making available any electricity, or water which may be required
for purposes of the execution of the work.
14.1.5 The CUSTOMER not making available any drawings by an architect, or not arranging
for the appointment of an engineer, where required, for the performance of the
work.
14.1.6 Where the CUSTOMER fails to remedy its obligations to enable THE CONTRACTOR to
proceed with the work.
14.2 In the event of THE CONTRACTOR having to suspend performance of the work in terms of this
agreement THE CONTRACTOR shall be entitled to immediately:
14.2.1 Cancel this agreement and retain all amounts paid.
14.2.2 Insist on payment of the balance of the contract price as stipulated on the face
hereof.
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14.2.3 Remove all unfixed materials from the premises without any compensation to the
CUSTOMER.
14.2.4 Remove any machinery and equipment from the premises.
14.2.5 Exercise his lien in respect of payment for all amounts that may be due and owing in
terms of the agreement and without prejudice to any of the above, or other rights
THE CONTRACTOR may have in Law, to lock the CUSTOMER out until such payment
has been effected.
15. PAYMENT
15.1 The CUSTOMER shall pay to THE CONTRACTOR the amount as stipulated on the face hereof
together with all additional costs in respect of additional work, or additional services rendered
pursuant to the execution of the work on the dates specified for payment.
15.1.1 By accepting THE CONTRACTOR quotation the CUSTOMER accepts THE
CONTRACTOR Terms and Conditions (This Agreement).
15.1.1 THE CONTRACTOR shall not be bound to CUSTOMER payment terms, unless
otherwise agreed by THE CONTRACTOR and the CUSTOMER in a dated written and
signed document format.
15.2 The risk of payment by cheque through the post or by electronic funds transfer rests with the
CUSTOMER.
15.3 The CUSTOMER shall under no circumstances be entitled to withhold payment, for any reason
whatsoever. Withholding of payment shall be deemed to be a material breach of the
agreement which would entitle THE CONTRACTOR the remedies set out in clause 14.2 above.
15.4 The CUSTOMER is not entitled to set off any amounts due to THE CONTRACTOR by the
CUSTOMER against its indebtedness to THE CONTRACTOR.
15.5 THE CONTRACTOR shall be entitled to invoice each delivery or performance separately when
executed.
15.6 The CUSTOMER shall pay to THE CONTRACTOR the full amount as stipulated in the invoice
within a maximum period of five (5) days on receipt of invoice.
15.6.1 The CUSTOMER will be charged a 10% interest on outstanding amounts not paid
within seven (7) days of date of invoice every seven (7) days or part thereof until
handed over to debt collecting agent or paid in full.
15.6.2 The CUSTOMER must notify THE CONTRACTOR within a maximum period of five (5)
days of date of invoice with a written letter by the CUSTOMER explaining payment
delay reasons with a written arrangement agreement supplied to the CUSTOMER in
terms of THE CONTRACTOR acceptance of new payment date arrangement.
15.6.3 The CUSTOMER shall pay the full charged amount issued by a debt collector agency,
lawyer firm or third party for collection of late payments appointed by THE
CONTRACTOR at THE CONTRACTOR sole discretion.
15.7 The CUSTOMER agrees that if an account is not settled in full
(a) against order; or
(b) within the period agreed in clause 15.6 above THE CONTRACTOR is entitled to
forward a letter of demand using a third party demanding full and final payment.
15.8 Outstanding accounts are subject to default listings on a national credit bureau database. On
payment of the outstanding debt the default listing will be adjusted to read “Paid Default”
until legislation demands complete removal.
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15.9 THE CONTRACTOR reserves the right to provide a national credit bureau with updated personal
information.
15.10 The CUSTOMER also consents that THE CONTRACTOR may use a national credit bureau
database for tracing, should the CUSTOMER abscond.
15.11 In the event of any payment not being made on due date, the amount then outstanding shall
bear interest as prescribed in terms of the Usury Act with interest calculated daily and
compounded monthly from the date of acceptance of the order.
15.12 In the event of default, all payments shall firstly be appropriated towards interest and costs
and thereafter in respect of the capital amount payable in terms of this agreement.
15.13 The CUSTOMER shall be liable to THE CONTRACTOR for all legal expenses incurred by THE
CONTRACTOR on the attorney-and-own client scale in the event of
(a) any default by the CUSTOMER or
(b) any litigation in regard to the breach, validity or enforceability of this agreement.
The CUSTOMER be liable for all tracing, collection or valuation fees incurred as well
as for any costs including stamp duties, for any form of security that THE
CONTRACTOR may demand.
15.14 Only payments made into the bank account on the invoice / quotation documents, as per the
details reflected on the original quote submitted from THE CONTRACTOR office via e-mail or
fax will be recognized and accepted as formal payment. Only electronic fund transfer
payments, cleared bank cheques, cash or deposits will be accepted.
16. GUARANTEES AND WARRANTIES
16.1 THE CONTRACTOR shall complete the work to the reasonable satisfaction of the CUSTOMER
according to acceptable standards of workmanship. All work shall be guaranteed against
latent defects as a result of defective workmanship for a period of twelve (6) months from
date of practical completion. Superficial cracks that may appear as a result of materials drying
shall not be regarded as defects. Any claims in respect of defective materials shall be directed
by the CUSTOMER to the supplier and THE CONTRACTOR shall assist in lodging the claim
without assuming any liability.
17. CLAIMS
17.1 Any defects to the work shall be communicated to THE CONTRACTOR within seven (7) days
from the date of practical completion. THE CONTRACTOR shall be afforded an opportunity to
within fourteen (14) days from receipt of such claim inspect the defects and/or workmanship
which does not meet with the CUSTOMER’S approval and;
17.1.1 If THE CONTRACTOR is of the view that the work is of acceptable standard, it shall
notify the CUSTOMER, in writing, of its findings as well as the reasons therefore.
17.1.1.1 If the CUSTOMER does not accept THE CONTRACTOR findings, he shall be
entitled, within a period of fourteen (14) days from the date of notification
by THE CONTRACTOR, to refer the matter to arbitration to resolve the
complaint. THE CONTRACTOR may in its own discretion be entitled appoint
an architect of no less than ten (10) years’ experience in the Building and
Construction Industry as an arbitrator. All costs in this instance will be for
the CUSTOMER’S account.
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17.1.1.2 If the matter is referred to arbitration, the arbitrator shall be requested to
complete his findings within a period of thirty (30) days and his finding shall
be final and binding upon both parties.
17.1.2 If THE CONTRACTOR is of the view that the work is of unacceptable standard then
any defects in the workmanship, THE CONTRACTOR supplied materials, or damage
to the work, or the premises which is as a result of defective material supplied by
THE CONTRACTOR, or inadequate workmanship shall be repaired by THE
CONTRACTOR, within a period of fourteen (14) days, to the reasonable satisfaction
of the CUSTOMER, at THE CONTRACTOR costs.
17.2 If the CUSTOMER does not notify THE CONTRACTOR within seven (7) days of any defect in the
workmanship and material, it shall be deemed to have been completed to the reasonable
satisfaction of the CUSTOMER and the CUSTOMER shall have no further right of recourse
against THE CONTRACTOR in respect of any repairs, or defects.
17.3 If the CUSTOMER has a claim as a result of latent defects, he will address such a claim to THE
CONTRACTOR, in writing, within the warranty period of Six (6) months, setting out in detail the
nature and extent of the latent defects.
18. SUB-CONTRACTORS
18.1 THE CONTRACTOR shall be entitled to employ the services of any sub-contractor provided that
the amounts payable to the sub-contractor are paid by THE CONTRACTOR and that the sub-
contractor performs his mandate in terms of the same or similar conditions to that contained
herein.
19. GENERAL
19.1 This agreement shall be governed in all respects by the Laws of Queensland and Australian
Federal Authorities.
19.2 The terms and conditions contained herein, read with the nature and extent of the work and
the costs reflected on the face hereof, shall constitute the entire agreement and shall not be
varied unless same is reduced to writing, duly signed by, or on behalf of THE CONTRACTOR
and the CUSTOMER.
19.3 THE CONTRACTOR shall be entitled to novate and assign any of its rights, or obligations under
this agreement to any third party without prior notification to, or any consent of the
CUSTOMER.
19.4 The parties choose their addresses specified on the face hereof as its addresses for service of
all legal process and any notice delivered by hand shall be deemed to be received on the day it
is so delivered, alternatively if same is posted by prepaid registered post, then within four (4)
days of date of actual posting of the notice.
