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Welcome to SL !
”SL offers everyone in Stockholm County an extensive, attractive and easily accessible public transport system by rail and by road”
Johanna Almqvist, Assistant to the MD and CEO
ContentsCounty of StockholmSL and the County CouncilA total restructuring of SL during the 90´sOrganisationBusiness philosophy An ordinary weekdayFinances in briefSatisfied customers?Innovative work to decrease environmental impactThe future and it’s challenges
History
1853 First year with ”horse bus”
1950 The opening of the Metro
1967 SL was created 1990 A total remake of SL
Population 1.9 million26 municipalitiesLand area 6 500 km2
• 160 km from north to south
Every fifth Swede lives hereCars per thousand inhabitants
• County of Stockholm: 402• Sweden: 459
County of Stockholm
The organisation in short
There is a PTA in every county responsible for local and regional passenger transport, in Stockholm this is called SL. The PTA
decides ticket prices, standards of traffic supply and quality plans and coordinates our integrated system of travel alternativesuses competitive tendering to maintain high quality and value for money, 5-10 year contract periodis in control of most of the railway infrastructureworks to create social benefits
Inter-regional bus services and taxi services are deregulatedLong distance train operations are not ...
AB Storstockholms Lokaltrafik / Stockholm Public Transport (SL)
Is a limited company owned by Stockholm County Council
OwnerStockholm County Council
(SLL)
AB Storstockholms LokaltrafikStockholm PTA
(SL)
Contractors-Operations
- Station Services
71%
23%6%
SL Healthcare Other
SL and the County Council
The County Council collected 12.27 % of all salaries in income tax in 2007. This is how the money was used:
Footnote: In 1991 the County Council income tax was 14.5% out of which 15% was used by SL.
A total remake of SL during the 90´s
The public monopoly was totally restructured between 1991-2000
All operations and station services were contracted out to suppliers
All subsidiaries were outsourced
quality and customer satisfaction are part of business development, not only costs and income
SL (700)Long term planningIntegration and co-ordination of the SL-system (fares, quality levels etc)Infrastructure incl. rolling stock and stations Procurement
Operators (13 300)Daily planning and operationsLocal marketing and informationRolling stock maintenance
The role of SL contracts
Contractors
Veolia-Transport Sweden, owned by Veolia Environment
Busslink, owned by Keolis (France) and Stockholm Transport
Stockholmståg, owned by Swedish Rail
Swebus, owned by Concordia Bus
Roslagståg, owned by DSB (Danish Rail)
Arriva
Lack of driving force towards SL’s objectives
No significant economic incentives
Lack of focus on customers
Lack of systematic effort to improve performance
A strong need to develop “the joint business”
Focus was on short term problems rather than on strategic development
The Contracts - as a base for the development of quality
Evaluation of old contracts
SL’s business philosophy
SL offers everyone in the County of Stockholm an extensive, attractive and easily accessible public transport system on track and road
Customer satisfaction • Simple, reliable transportation with low fares• Safe and secure
Contribute to a fair and sustainable development of our region
Rail network
The management of engineering and equipment represents a large part of SL’s expenses:
1 000 track vehicles
244 stations
900 000 m2 property area
233 km track
167 bridges
32 depots
Infrastructure managed by SL
On an ordinary SL weekday…
725 000 travellers
2,5 million boardings
25.000 departures
77 % market share at rush hour
14.000 employees working in the SL system
100 000 visitors per day at sl.se
SL’s finances in brief (forecast 2007 million USD)
Operating income 2 billion $
Traffic operating expenses• Metro 448• Bus 631• Commuter train 232 • Local trains 99
Profit for the year 28Tax funding ratio 55 %Investments 572Average number of employees 700
TodayThe worlds largest ethanol bus fleet is rolling on the streets of StockholmAll of SL’s fixed-track services are driven with electricity produced by water and wind powerISO 14001 certified
201150 % of all buses will be powered by renewable fuel (today 25 % and 100 % by 2025).
Innovative work to decrease the environmental impact
SecurityCustomer-adapted traffic outputReliable and easily accessible traffic informationLong term well-functioning infrastructure Improved punctualityAttractive and safe travel environmentTrade mark awareness and active selling
Customer focus
SL customer survey Experienced quality
Gives a comprehensive viewon customer satisfaction
Gives views on severaldifferent factors
timekeepinginformation about disruptionsvehicle cleanlinessStation cleanlinesscongestionStaff attitudesDriving comfortAbility to answer questions
Satisfied customer per traffic mode
59
41
69 67
60
47
77
6462
50
79
67
61
50
79
70
62
48
79
6866
51
81
7066
49
80
70
62
42
7672
63
27
74
6965
36
77
7067
44
79
7271
54
82
71
75
70
90
75
0
20
40
60
80
100
Tunnelbana Pendeltåg Lokalbana Buss
Mars 2002 Oktober 2002 Mars 2003 Oktober 2003 Mars 2004 Oktober 2004 Mars 2005Oktober 2005 Mars 2006 Oktober 2006 Vår 2007 Höst 2007 Mål 2010
63
49
62
57
51
62 62
7370
60
44
64
57
49
5860
7169
60
47
64
59
47
61 62
7370
58
48
65
60
48
60 61
7369
58
47
68
61
46
60 61
74
68
63
49
65
58
49
6063
73 72
0
10
20
30
40
50
60
70
80
90
100
Punctuality Information Cleanliness,vehicle
Cleanliness,station
Crowdiness Answeringquestions
Staffstreatment
Driversskills
Grade forthe line
August 2007 September 2007 October 2007 November 2007 December 2007 January 2008
Amount of satisfied customer per quality factor - all modes of traffic
The future and it’s challenges
20.000 more inhabitants in Stockholm County per yearRestricted capacity in the rail systemLabour-market changesNew housing areasRestrictions in road trafficNew environmental goalsHigher demands from our customersAging inhabitants
Danvikslösen – the Saltsjö suburban railwayChange of signalling system on the Red lineThe City lineDevelopment of the Light Rail NorthNew metro line between Odenplan and the Karolinska hospitalDevelopment of depots and real estate
The future and its challenges
Market introduction late 2008• The card replaces the existing paper
ticket system • ordinary sales points• e-shopping• Subscription
An option for added values
Sensors that validates the ticket• Metro and commuter stations• All buses• Conductors on the local trains
New smart card system soon in place
SL Galleria
SL adapts accessibility
2010
2007
2008
2009
Everyone who can get to a station or bus
stop shall be able to travel with SL
A new video and alarm management system
The Security Project
TCC Customer and staff
Guards, Police, Firebrigade, ….
SCC
Secu
rity S
ystem
s
SL Security Central opened in July 2005
Vandalism Data Base
”SkadeDB” collects graffiti reports in a database
Infrastructure for the future
CitybananTrain congestion in central Stockholm
• 550 trains per day on two tracks – the same two tracks as in 1871
• Railway disturbances spread over the whole country
Citybanan will increase capacity by 100 %• New 6 km long tunnel under Stockholm city• Two new underground stations
Planned to be opened in 2017
New Light railway in the east
Light railway in the north
