Welcome to Taking Action to ImproveEmployee Mental Health

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E X C E L L E N C E M A D E P O S S I B L E .

Taking Action to Improve Employee Mental Health

Excellence Canada and Sklar Wilton and Associates

Webinar October 22, 2019

E X C E L L E N C E M A D E P O S S I B L E .

Karen Jackson, Senior Advisor,

Excellence Canada

Sarah Liverance, Partner,

Sklar Wilton and Associates

linkedin.com/groups/8768946/

@excellencecan

E X C E L L E N C E M A D E P O S S I B L E .

Mike Adams, Chief People and Diversity Officer,

Molson Coors Canada

Christine Devine, Wellness Specialist,

Michael Garron Hospital

@excellencecan

E X C E L L E N C E M A D E P O S S I B L E .

Overview of Headway

WorkplacePerspective

Excellence Canada’s Financial Wellness

Standard

Our time today

WorkplacePerspective

Resourcesand Q&A

Headway for HeathyMinds at Work

Webinar with Excellence Canada

October 22, 2019

Luke Sklar

He had an incredible

business mind and an even

bigger heart.

Always had time to coach

& mentor and was a

cheerleader

for all.

We help our clients solve tough business

challenges to unlock growth and build stronger

brands

10

Grow Your Brand

Define Portfolio Strategy

Maximize Insights ROI

Build Successful Innovation

Shape Corporate Culture

Define Purpose

’86 ’87 ’88 ’89 ’90 ’91 ’92 ’93 ’94 ’95 ’96 ’97 ’98 ’99 ‘00 ’01 ’02 ’03 ’04 ’05 ’06 ’07 ’08 ’09 ’10 ’11 ’12 ’13 ’14 ’15 ‘16 ‘17 ‘18 ‘19

AMA Marketing Hall of Legends

This is an insidious

sickness needing

even more awareness,

understandingand community.

- Luke Sklar

MAY 12, 2018

Formalize our

mental health

program

Expand our

whole person

development

initiative

Redesign our

benefits plan

Broadening our impact

The Case for Mental Health in the Workplace

Prevalence

3 out of 5 employees have

experienced mental health

issues in the past year

because of work

1 in 5are experiencing a

mental health issue

20 %

More than

1 in 3employees and managers

report being more stressed

now than five years ago

$56BMental Illness Costs $56 Billion a Year in Canada

The Case for Mental Health in the Workplace

Cost to Business

500,000Are off work every week in Canada due to mental health issues

The Case for Mental Health in the Workplace

Power of the Workplace

of managers report extreme

workplace stress in the past 6

months

of Canadian adults spend

2/3 of their waking hours at

work

would disclose their mental

illness to this employer

23%34%

60%

The Case for Mental Health in the Workplace

Return on Mental Health Investment

For every $1 spent on treatment,

there’s a $4 return in better health and ability to work

21

Launched May 13, 2019

What’s

ONE thing

you can

do?

Fuel the #Headway movement

Join the LinkedIn group now

Headway for Healthy Minds

at Work

Also visit www.sklarwilton.com/headway for more info and resources

https://www.linkedin.com/groups/8768946/

Workplace Perspective:Molson Coors

In with Our Brew, EHS Pillars and Our Beer Print

Supporting our people achieving their thirst for Delighting the

World’s Beer Drinkers starts by having engaged, healthy and focus

teams. Providing workplaces that promote health and well-being for

our employees fits perfectly with our culture. Creating a place where

each person can grow and perform at an optimal level.

The Health and Wellness of our employees is

fundamental to our business. Our success resides in our people. The

tools and resources are developed to help bring out the best in our

people.

The Role of Financial Wellness

E X C E L L E N C E M A D E P O S S I B L E .

• Provides organizations with a strategic

framework and step-by-step methodology

for supporting mental health

• Progressive implementation system with

recognition of achievements

• A blueprint for continuous improvement

Organizational Frameworks

Workplace Perspective:Michael GarronHospital

Create Health. Build Community.

Supporting those who look after you.

A COMPREHENSIVE STRATEGY FOR WELL-BEING

Oct. 22, 2019.

Excellence Canada

WH

O W

E A

RE

22 Neighbourhoods

5 Priority

Areas

50 Languages

75% of our

neighbourhoods

have low income

seniors

3.5 X the number

of low income

patients as high

High fertility

rates

32% of the senior population

lives alone 1/5 of the population does not

have a primary care practitioner

ED volumes and

acuity on the rise47.9% babies born to

mothers not born in Canada

WHO WE SERVE

High Rate of chronic disease

Strategic DirectionsWe will advance our vision and mission through these strategic directions.

Create HealthBuild Community

People

• Advance excellence in workplace safety, staff

engagement, and wellness. Achieve national

recognition for success in these areas.

• Invest in professional development, mentoring

and advancement of our people and teams.

• Create a culture where integrity, compassion,

courage and accountability are championed and

evident through our collective actions.

• Promote the diversity of our staff, physicians and

volunteers, and enable a culture of inclusion.

41

Because We Are Better TogetherP

eo

ple

Go

als Build a Respectful,

Inclusive & Safe

Culture

Strengthen Leadership

Capacity

Lead With

Our

Values

Encourage Health and

Wellbeing

Physical Wellness Mental Wellness

Strengthen Capacity to Support

Sustain and Grow Best Practices

Nurture Resilience

Foster Inclusion

Longevity

Vitality

Growth Mindset

Steps in our Journey

2006

2007

Physical Wellness

Strategic Plan

• Gym

• Fitness Classes

Workplace Violence

Prevention Training

Emotional Intelligence

Training

2008

Mental Health

Strategic Plan

On-line Incident

Reporting

Vocera technology

Quarterly

Engagement

Surveying

2010

Compassion

Fatigue Training

Just Culture

2012

Bell Let’s Talk

Civil and

Respectful

Workplace

Code of Conduct

2013

Early adoption of the

National Standard

Psychological Health

& Safety Policy

Second Victim

Peer Support

2014

MHCC Case

Study

2014 - 2017

2015

Psychological Health

& Safety Scorecard

Workplace Mental

Health Committee

2016

Manager Training

Diversity Plan

LGBTQ Training

Bully-Free

Workplace

Psychological

Health and

Safety

Environmental

Scans

2017

2018

Indigenous Cultural

Safety Training

Order of Excellence

Quality & Healthy

Workplace

Mental Health at Work

Platinum Award

By Health For Health

Collaborative

Medical Assistance in Dying

Implementation

Statement of Commitment

Bully-Free Workplace

Physician Burnout

Taskforce

Change Management

Framework/ Toolkit

Strategy for Wellbeing

43

WHAT WE HEARD

Higher than average response rate57.9%

Lower than average engagement score

NRC Health’s analysis

indicates four items

highly correlated with

overall engagement

`

1) I trust this organization

2) My work is valued

3) There is action on

feedback

4) Our goals are clear

44

CURRENT INITIATIVES

Unit Based Councils

Staff Engagement Survey

Daily Safety Call

Emotional Support Team

Team Agreements

Small equipment fund

Financial Wellness

Psychological Health & Safety

declaration

“Happy or Not” Buttons

MGH Stars (recognition)

Physician Burnout Taskforce

“You Said, We Did” campaign

Redevelopment

2017 - 2023

46

DF Pension

Comprehensive Benefits

Staff in Need Fund

Tuition Assistance

Leaves of Absence

Where we started:

47

Financial Wellness

48

December 2018

Review of the Standard

January 2019

Environmental Scan

Survey Design

iCare Design begins

February 2019

Survey Staff

Create policy

Draft Strategy

Create action plan and Communication Plan

March 2019

Analyze Survey Results

Present policy, strategy and survey results to Workplace Mental Health Committee

Self-Assessment

April 2019

Wellness Fair

Promote Manulife Financial Wellness Assessment

Spotlight insurance, benefits partners

Promote Literacy Series in grab bags and unit promo packages

May 2019

Financial Wellness Policy approved.

Financial Literacy Series

HOOPP Sessions

Update WMHC

May 2019

Wellness Newsletters

East Bound Advertisement

iCare Financial Wellness Page Design

Self-Scoring Assessment

June 2019

Analyze feedback from CPA Financial Literacy Series

Excellence Canada Site Visit

Financial Wellness

49

0

10

20

30

40

50

60

Retire when I want Have enough emergency savings Unable to meet monthly expenses Won't be able to own a home

Staff worry they won’t be able to:

50

0

10

20

30

40

50

60

Finances Health Work

Perceived cause of stress

51

70.18% of respondents stated financial stress affects their health.

32.11% of respondents stated financial stress affects their job.

0

10

20

30

40

50

60

Pension/Retirement Planning Financial Health Investment Planning Debt Management

Topics of interest

52

46.98% of respondents said paying off debt is a barrier to saving for retirement. 32.38% stated shorter term needs stand in the way of saving for retirement.

We did not provide a definition of “Financial Health”.

Financial Literacy Series

0

5

10

15

20

25

30

35

40

45

Saving Strategies 05/09/2019 10 Habits of Money Management 05/16/2019 Planning for Retirement 05/23/2019

Attendance

96% of attendees felt they were motivated to learn more and continue to make changes to

improve your financial life.

100% of attendees would attend another session on financial education provided by CPA

Canada.

15% Accesses to EFAP are

for Life Planning3 of CPA Financial Literacy Sessions Average attendance for Financial

Literacy Sessions 24%

8.56% survey response rate

Scorecard

54

130 HOOPP Sessions Sept 2018 - Sept 2019Number of accesses to Financial Wellness page on iCare

(launches June 11, 2019)

56.25% of staff afraid they won’t be

able to retire when they want

95% staff rate financial literacy courses as good, very good and/or excellent.

21.18% are worried about work

stability

55.67% interested in learning more

about their pension

2575 Staff 1434 Full Time 1316 with Benefits

Financial Wellness Standard

55

• Provided clear steps to create a sound policy.

• Defined aspects of Financial Wellness to assist in the creation of a

comprehensive strategy and policy.

• Recommended low cost/ high quality resources for staff in the form of lunch and

learns as well as intranet resources.

HOOPP Sessions Policy Awareness

EFAP Debt ManagementIntegrated Wellness

Strategy

Financial Literacy

Learning Series

EFAP Counselling Newsletters iCare

Current Initiatives

56

Take Excellence Canada Verification Report to the Workplace Mental Health

Committee.

Enhance the Financial Wellness Plan (to be integrated into Strategy for Wellbeing.)

Incorporate hospital-wide engagement scores from September 2019 survey period

into planning and programming.

Refresh scorecard metrics to include most recent, relatable engagement scores and

demographics.

Expand accessibility of the Financial Literacy Series to capture more staff.

Next Steps

57

Create Health. Build Community.

825 Coxwell Avenue

Toronto, Ontario M4C 3E7

T: 416.461.8272

F: 416.469.6106

www.tehn.ca

Christine Devine

Wellness Specialist,

Michael Garron Hospital, Toronto East Health Network

Resources

E X C E L L E N C E M A D E P O S S I B L E .

Financial Wellness Standard

Online Assessment

Excellence Canada Standards

Mental Health at Work Framework

E X C E L L E N C E M A D E P O S S I B L E .

National Standard for Psychological Health and Safety

Financial Wellness Resources

Financial Wellness

Financial Wellness Sessions

Just The Facts

Making the Business Case

Other ResourcesHeadway

Linkedin Group

E X C E L L E N C E M A D E P O S S I B L E .

Questions?

Thank You

Karen Jackson: karen@excellence.ca

www.excellence.ca

@excellencecan

Facebook.com/excellencecanada

Sarah Liverance:

sliverance@sklarwilton.com

linkedin.com/groups/8768946/

We provide you with the tools and knowledge to accelerate your

journey to organizational excellence, to achieve sustainable

results, and to assist you every step of the way

Improving Performance,Recognizing Excellence

EXCELLENCE MADE POSSIBLE.

We provide you with the tools and knowledge to accelerate your

journey to organizational excellence, to achieve sustainable

results, and to assist you every step of the way

Improving Performance,Recognizing Excellence

EXCELLENCE MADE POSSIBLE.

We provide you with the tools and knowledge to accelerate your

journey to organizational excellence, to achieve sustainable

results, and to assist you every step of the way

Improving Performance,Recognizing Excellence

EXCELLENCE MADE POSSIBLE.