Welcome to the CASAR Simulation Exercise · Beta Storyboard – October 2013 Page 1 ... was bumper-to- bumper as residents fled inland along Interstate 16 and north along Interstate

Complex Attacks Situational Awareness and Response (CASAR) Module 9 – Simulation Exercise

Mid-Atlantic Center for Emergency Management Beta Storyboard – October 2013

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Screen # 1

Screen Content

Welcome to the CASAR Simulation Exercise

[Hear the Narrator] Select the Hear the Narrator button. After narration is complete, select Next to continue.

Audio

Welcome to the CASAR simulation exercise.

This exercise is presented in three segments, each one consisting of several

screens of video news coverage, followed by dialogue between a hypothetical

Mayor and his senior advisory group.

The news coverage and dialogue pertain to a disaster that has hit a medium size

East Coast City, North Shore. The Mayor and his advisory group reside in and

represent another jurisdiction, the City of New Resilience. New Resilience

Mayor and associates reflect on the events in North Shore in an effort to derive

lessons learned to support their own preparation and response actions.

Various activities will challenge you to reflect on the key concepts presented in

the course and apply effective leadership, intelligence, communications, and

hazards risk management techniques and strategies to guide the whole

community preparedness for complex attacks. Please refer to your Job Aids that

may be accessed through the Resources button above, as you progress through

this module.

This exercise is not graded; however, you must visit every screen and participate

in all of the activities to receive credit for the course. You may repeat the

exercise as often as you like.

Enjoy the exercise, and good luck!

Programming Instructions

Create an audio script link for this screen.

Graphic Artist

A picture of a map of the region of the hurricane



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Screen # 2

Screen Content

This Just In

[Insert onto screen - video provided by Argonne] Select the play button on the video frame to view the video. Then select Next to continue.

Audio See script below this table

Programming Insert video onto screen a streaming object Graphics Video serves as graphic

FSG: opening of ENN News Anchor in studio on cam CG: Chris Kramer VO B-roll of storm’s fury, high winds, driving rain, flooding, people in storm, damaged buildings

From the ENN studios, I’m Chris Kramer with our continuing

coverage of the aftereffects of Hurricane Tom. The devastating

storm made landfall early yesterday morning just south of North

Shore with winds measured at over 125 miles an hour and an

accompanying storm surge of up to 15 feet. We check in now with

ENN’s Katherine Lowe who is outside city hall...

CG: Katherine Lowe outside of North Shore City Hall b-roll of shelter, flooded homes, damaged buildings

That’s right Chris, Hurricane Tom has had a devastating impact on

the region but government officials have yet to provide any

information on damage from the storm. However, an official in the

local emergency management office did say that the damage to

homes, hospitals, and government buildings is nothing less than



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b-roll of people boarding up windows, buying supplies b-roll of shelter, flooded homes b-roll of damaged communication tower b-roll of 911 call center

catastrophic. Hurricane Tom, twice the size of last year’s Charley,

impacted a 300-mile swath of the eastern U.S. as thousands raced

to board up houses and hoard water and food in preparation for the

storm’s arrival. Large areas of North Shore are still evacuated and

remain under water while thousands of residents have taken refuge

in temporary shelters waiting for a time when they can return home

–to see if they even have a home to return to. Some of the people

in one shelter expressed concern about possible looting in the

evacuated areas.

Communication problems are plaguing the region as cell phone

service is out throughout the North Shore area. And the North

Shore Police are reporting that their 911 call system experiencing

problems as the volume of people calling in is overwhelming the

system. They’re asking that people only call 911 if it’s a life

threatening emergency.

Chris...

Anchor in studio CG: Chris Kramer VO b-roll – evacuation on interstate with long lines

Thanks Katherine...

Many people chose to evacuate prior to the storm’s arrival. Traffic

was bumper-to- bumper as residents fled inland along Interstate 16

and north along Interstate 95. But several traffic incidents lead to

long lines and left some people stranded on the road when the

storm made landfall.



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b-roll of government official at news conference, FEMA staff arriving, etc. SOT: Councilman Hodgesen b-roll of utility workers responding, fixing power lines b-roll gas station fight

Governor Francine Pearcy has declared a State of Emergency for the

entire State of Columbia. The declaration clears the way for federal

support and the president has vowed to offer the full support of all

resources in helping the area recover from the devastating effects

of Hurricane Tom. But some city officials are dubious of help from

the State. City Councilman Paul Hodgesen, a vocal critic of the

Governor, says that state funding cuts to emergency management

programs has left the city vulnerable and unable to help people.

--- Hodgesen Interview ---

“The budget cuts to emergency management by the

Governor’s office has left us very vulnerable. The

same thing happened at the federal level in 2005

when budgets to FEMA were cut just prior to the

arrival of Hurricane Katrina – and look what

happened there...”

Duke Energy reports that over a million customers in the region are

without power and utility crews continue to respond downed lines

and flooded sub stations in an effort to restore power.



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Fuel has become a major frustration as many stations are either

flooded, have no power, or have run out of gasoline. Tempers have

flared as people try to get gas and escalated into at least one fight

when a woman gassing up her vehicle at a station in the north part

of the city outraged others when she also started filling gas

containers.

FSG: Breaking News Stinger Anchor in studio CG: Chris Kramer CG: Map of North Shore with locations of bombs highlighted VO b-roll: YouTube video of explosion at facility FSG: ENN Out

Breaking news now as reports are coming in of at least three

explosions in different sections of the city. Details are unclear at

this time but early reports indicate that the explosions occurred at

the same time at three different locations – one at the city central

waste treatment facility, a second at the St. Francis Community

Hospital, and a third at Amicable Energy’s Generating Station just

south of the city. Officials have yet to comment, or even confirm

that the simultaneous explosions are connected, but video posted

to YouTube by a group identifying itself as the Freedom Now Dyad

shows one of the explosion with a message that more will come.

The bombings come at a critical time as city resources are stretched

to their limit following the onslaught of Hurricane Tom. One

member of the North Shore Fire Department told us that they just

don’t have enough trucks or staff to handle something like this.

We’ll continue to cover this story as it develops. From the ENN

studios, I’m Chris Kramer.



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Screen # 3

Screen Content

Introducing the City of New Resilience [Hear the Narrator Button]

[Picture of Salvino Reynosa, Mayor]

[Picture of Ms. Juliann Dunnan, Director of Emergency Management]

[Picture of Col. Dane Lyles, Police Chief]

[Picture of Chief Ronan Rodham, Director of Fire and Rescue Services]

[Picture of Mr. Kerrick Atwood, Chief of Operations, Seashore Regional

Energy Corporation]

Select the Hear the Narrator button. After listening to the opening

narration, select the pictures of each character to hear them

introduce themselves. Audio Scripts Spoken by narrator (Mick)

Script for Narrator

Well that was a lot to take in. This news sure is shaking the region. Minds and

eyes from across the nation are riveted to this news story.

Elected officials, first responders, and community leaders are taking stock as

these events unfold.

Let’s meet the Mayor of the City of New Resilience and members of his

Emergency Management Advisory Committee. It is this group who will reflect

on the unfolding events in North Shore as we progress through this simulation

exercise.

Script for Mayor

I welcome you to one of America's most ethnically diverse and exciting cities. I

am Mayor Reynosa of the great City of New Resilience, the economic engine for

the state of Columbia. With our solid network of public and private partners in

place, we are leading the way as a hub for transportation, shipping, industrial

and retail opportunities. With a population of 123,973, the City of New

Resilience is Columbia's fourth largest city and contains most major

governmental offices and courts servicing the County. From the shores of the

Port to the beautiful parklands, there’s plenty of exciting things to do in New



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Resilience.

Script for Juliann Dunnan, Director of Emergency Management

Greetings from the Division of Emergency Management for the City of New

Resilience, Columbia. I am Julianne Dunnan, Director of Emergency

Management. Our mission is to provide preparedness, mitigation, response, and

recovery functions to the City of New Resilience in partnership with government

and non-governmental entities. As a small municipal division of four full-time

professionals, our primary functions rest in the areas of preparedness and

mitigation. Together we are resourceful. Together we are stronger. Together we

prepare for tomorrow.

Script for Col. Dane Lyles, Police Chief

It is my honor to serve as the Chief of Police within the City of New Resilience,

Columbia and to lead the men and women of this Department. The foundation of

our Police Department rests in three guiding principles (1) Integrity: In how we

perform our duties (2) Service: To our community and (3) Pride: In our City, the

surrounding communities and our department.

Through the years, the City of New Resilience Police Department has developed

into a multi-faceted law enforcement team providing comprehensive services to

the community. Community Safety is a shared responsibility. This philosophy

has forged partnerships between local churches, community groups, and

businesses, as well as other local, state and federal agencies.

Currently the City of New Resilience Police Department has 140 sworn officers

and 27 civilian employees. Many specialized units support the needs of the

municipality and include: Traffic, K-9, Investigations, D.A.R.E., School

Resource Officers, Crime Prevention and Community Policing Officers.

Script for Chief Ronan Rodham, Director of Fire and Rescue Services

I am Chief Ronan Rodham, Director of the City of New Resilience Fire and

Rescue Services. The City of New Resilience Fire and Rescue Services is a

progressive, growing organization, which offers six, combination career and

volunteer, strategically placed, full-service stations.

Our mission is to responsibly protect values at risk in our community. We do

this by protecting life, property, and community resources through preparation,

prevention, response and mitigation. To achieve our mission, 95 full-time men

and women, serve in specialized assignments and duties.

Script for Mr. Kerrick Atwood, Chief of Operations

Ken Atwood, Chief of Operations at Seaside Regional Energy Corporation.

Seaside Regional Energy Corporation is a leading competitive supplier of power,

natural gas, renewable energy and energy management products and services for

homes and businesses across throughout the Eastern Shore Region and State of

Columbia.

We serve more than 90,000 commercial, industrial, public sector, and

institutional customers, plus provide more than 1 million residential customers



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with electricity and natural gas. We have strong expertise in the policies and

regulations that govern every local market and proactively provide our

customers with market and regulatory updates to guide their energy management

decisions.

Programming

Program the Hear the Narrator button to play the opening narration.

Put the pictures of the characters in a pleasing arrangement on the page.

Place an action on each character picture so the script will play when the user

selects the pictures.

Create a separate link for the script for the narrator and each character.



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Screen # 4

Screen Content

Returning to our News Coverage

[Insert onto screen video provided by Argonne]

Select the play button on the video frame to view the video. Then

select Next to continue. Audio

See script pasted below Programming

Insert video onto screen as a streaming object.

Graphics Video serves as graphic

FSG: opening of ENN News Anchor in studio on cam CG: Chris Kramer VO CG: Map of North Shore showing location of explosions. YouTube video of terrorist group

From the ENN studios, I’m Chris Kramer with our continuing

coverage of the aftereffects of Hurricane Tom and recent bombings

in the city of North Shore. The three blasts happened almost

simultaneously at three different locations across the city. The

locations of the blast include St. Francis Hospital, the North Shore

water treatment facility, and the Amicable Energy generating

station. And while officials have yet to identify this as a terrorist

attack, at least one extremist group has already claimed

responsibility for the explosions. Our team coverage starts with

ENN’s Katherine Lowe who is outside city hall...

CG: Katherine Lowe outside of North Shore City Hall CG: Map of North Shore showing bomb locations

That’s right Chris. City officials have been silent so far on both the

response to Hurricane Tom and any new information regarding the

terrorist bombings at three different locations around the city. One



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b-roll of shelter, flooded homes, damaged buildings b-roll footage from cell phone of blast – possibly include stills from different angles of aftermath of blast

official from the North Shore Police Department told us that damage

from the bombs was relatively small and due to the fact that most

people were still home following the hurricane there were very few

injuries. Only the bomb at St. Francis hospital caused any injuries

with officials there reporting five people were minimally injured

during the blast. The explosion occurred near the emergency room

entrance. Cell phone video of the blast has already shown up on

several social media sites. St. Francis serves the city’s south side

where most of the residents have moderate to low incomes and

crime rates are high. One member of the St. Francis staff told us

that they feel the hospital was an easy target for the bombers

because city planners never included the hospital in any of their

protection plans.

Chris...

Anchor in studio CG: Chris Kramer CG: Map of Amicable Generating location in North Shore City VO b-roll – Amicable Energy plant bomb aftereffects

Thanks Katherine...

The second explosion at the Amicable Power Generating station

didn’t cause any injuries but it has complicated efforts to restore

power that was lost during Hurricane Tom. The blast damaged

equipment and totaled several trucks used by repair crews to fix

downed lines. North Sore Police say that security cameras at the

plant may have captured images of people checking the site out



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SOT: Dax Sutherland, Quest Security Systems b-roll of utility workers responding, fixing power lines

prior to placing the bomb. They released this footage saying that the

person in the video is only wanted for questioning. At least one

security expert who viewed the tapes says that local security should

have recognized this behavior as a potential threat...

INTERVEIW: “The security staff on site should have

immediately reacted on seeing this and reported it

to the police. Finding this now after the bombs have

blown is an obvious failure to do their job correctly.”

Amicable Energy reports that over a million customers in the region

are without power as a result of the hurricane and, despite the

explosion, utility crews continue to respond downed lines and

flooded sub stations in an effort to restore power.

The third explosion caused considerable damage to North Shore’s

central water treatment plant. Chuck Taylor is at the central water

treatment facility...

CG: Chuck Taylor outside of the water treatment plant

That’s right Chris, while no one was injured in the blast the explosion

did do considerable damage to the plant making it impossible for the



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VO b-roll: bomb damage to water treatment plant VO b-roll: National Guard trucks rolling by VO b-roll: computer systems, people working on computers, servers VO b-roll: Security camera footage of intruder walking up to guard gate and being rebuffed by guard.

facility to create water that is safe to drink. Engineers for the city

say that it could take up to three weeks to get the plant back into

operation. In the meantime, Columbia National Guard units will be

trucking in clean water to prevent a possible water shortage in the

city. In talking to the staff here at the plant we’ve learned that

several cyber attacks against the facility occurred just days before

the bombing. The cyber assaults allowed hackers to access

databases showing the treatment plant’s layout and critical systems.

We’ve also learned that at least one attempt to gain access to the

facility was made by unknown individuals. Security footage from the

treatment facility shows an unknown person trying to talk their way

past security guards. The cyber attacks and attempted entry onto

the facility were reported to the city manager’s office but little

attention was paid to the matter as most of city government was

focused on preparing for the pending hurricane.

Chris...

Anchor in studio CG: Chris Kramer

Thanks Chuck.

The bombings come at a critical time as city resources are stretched

to their limit following the onslaught of Hurricane Tom. Officials are

asking for your help in apprehending those responsible and have set

up a tip line for people to call into if they have any information

relating to the attacks.



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FSG: ENN Out

We’ll continue to cover this story as it develops. From the ENN

studios, I’m Chris Kramer



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Screen # 5

Screen Content

Mayor Reynosa Talks Critical Infrastructure Protection [Hear the Narrator Button][Narrator’s Audio Script] Mayor Reynosa: Ms. Dunnan, I guess you saw the news broadcast about the bombing at St. Francis Hospital. How could they omit a hospital, any hospital, from a critical infrastructure protection plan? This raises the question, what is the status of our plan, and when was it last reviewed?

[Response button] Select the Hear the Narrator button. After listening to the opening narration, consider how Ms. Dunnan may respond and select the Response button. Then select Next to continue.

Audio Narration

Meanwhile, in the City of New Resilience, Mayor Reynosa has gathered

his Emergency Management Committee. He is reflecting on events in

North Sore and posing some difficult questions to members of his

committee.

Graphics Ms. Dunnan Programming Program Response button for popup text.

Popup text:

Ms. Dunnan

Mayor, we are due to start our annual review process next month, but we

always include all medical facilities in the city in our critical

infrastructure protection plan regardless of their size, location, or

population served. In addition, as a result of the events at North Shore,

we will ensure that all key resources within the community are included

in the plan. The key resources in our city cover a broad range of entities,

including for example, commercial facilities, communications, defense

facilities, emergency services, energy, transportation, water and

wastewater.



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Screen # 6

Screen Content

Col. Lyles Talks Intelligence Analysis Mayor Reynosa: Apparently a few things went wrong in North Shore resulting in these explosions. What is your analysis of these events?

[Response Button]

Read the Mayor's remark and consider how Col. Lyles may respond.

Select the Response button to see Col. Lyles' response. Then select

Next to continue. Audio none Graphics Col. Lyles Programming

Program Response button for popup text.

Popup text:

Col. Lyles

The security cameras at the waste treatment facility apparently had footage

showing unknown persons attempting access to the facility. And security

cameras at the power generating station captured images of people checking out

that site prior to the explosion. These are important pieces of information and I

am left wondering if the Town of North Shore had an intelligence network that

could process the information and understand the threat environment.

It sounds like the waste treatment plant and the power generating station were

conducting some surveillance, but I am doubtful they processed and analyzed

the information they were collecting.



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Screen # 7

Screen Content

Cyber Security in New Resilience Mayor Reynosa: I was disturbed to hear news reports that cyber assaults allowed hackers to access databases showing the water treatment plant’s layout and critical systems. Apparently, the cyber attacks aided the bombers in figuring out how to do the most damage.

[Response Button]

Read the Mayor's remark and consider how Mr. Atwood may

respond. Select the Response button to see Mr. Atwood's response.

Then select Next to continue. Audio none Graphics Mr. Atwood Programming


Popup text:

Mr. Atwood

Here in New Resilience at the Seaside Regional Energy Plant we take cyber

security very seriously because an attack on the national grid, of which we are a

part, could result in the cascading failure of critical infrastructures.

Recognizing the threat of a cyber attack, we installed firewalls, strong

passwords, and encryption codes to protect our computers and networks.



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Screen # 8

Screen Content

What Would You Do?

North Shore was somewhat prepared for a hurricane, but not for the

hazard of a cyber-attack. What would you do differently to avoid this

weakness in preparedness?

Select the best choice.

A - Identify and describe all hazards that have or could affect the

community.

B - Coordinate with the chief information officer to identify and eliminate

cyber security vulnerabilities.

C - Educate everyone regarding the importance of firewalls and strong

passwords.

Select the best choice. Then select Next to continue. Audio n/a

Programming

Program knowledge review

Best choice is A

Best Choice feedback:

That is correct.

Choices B and C are also activities you should consider, but the best step for

hazard risk identification is to identify and describe all hazards that have or

could affect the community

Other Feedback:

Not quite.

Although all of the choices have merit, the best choice to promote identification

of hazard risks is to identify and describe all hazards that have or could affect the

community.

Graphics Standard “What Would You Do?” screen



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Screen # 9

Screen Content

Part II - Events at North Shore Continue to Unfold

[Hear the Narrator button]

[Insert onto screen - video provided by Argonne]

[Narrator script]

Select the Hear the Narrator button. After listening to the narration,

select the play button on the video frame to view the video. Then

select Next to continue. Audio

The events in North Shore certainly are giving First Responders across the

country plenty to think about.

Let’s return our attention to the continuing news coverage and see what other

reflections and lessons learned maybe gleaned from this experience.

Programming

Program narration to play when user selects the Hear the Narrator button.

Insert video as an embedded streaming object. Graphics Video is graphic on this screen

FSG: opening of ENN News Anchor in studio on cam CG: Chris Kramer VO Images of storm damage Map of North Shore showing location of explosions

From the ENN studios, I’m Chris Kramer, with continuing coverage

of the devastating 1-2 punch that has left the city of North Shore

reeling. While city officials rush to get basic services back on-line for

residents affected by Hurricane Tom, which roared through the

region with 125 mile-per-hour winds and a 15-foot storm surge,

they are also scrambling to deal with the effects of three bombings

that are almost certainly the work of terrorists. Those bombs were

detonated simultaneously at St. Francis Hospital, the North Shore



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We see boxes behind Chris of Katherine and Chuck ready for their live reports

water treatment facility, and the Amicable Energy generating

station. Miraculously, injuries from those blasts were minimal, but it

could be weeks before water and power are fully restored. And with

no suspects identified in the bombings, residents are on edge – and

fingers are pointing. ENN’s live team coverage begins with Katherine

Lowe, who has been following this story from city hall. Katherine…

CG: Katherine Lowe outside of North Shore City Hall Interview with city employee – voice and identity obscured CG: Katherine Lowe outside of North Shore City Hall

That’s right Chris. We reported earlier on the lapses in security and

planning that left these critical facilities so vulnerable. Dots that

might have prevented these attacks were never connected –

including video images of the suspected terrorists apparently casing

the generating station, and a cyber-attack and attempted intrusion

against the water treatment plant just days before the bombings.

Now we’ve just talked on-camera to a city employee – who asked us

to hide her identity because she fears losing her job. She’s claiming

that St. Francis Hospital was excluded from local emergency

planning because nobody saw it as a potential target.

“That hospital is in a low income area of the city so

leadership at the city doesn’t really care about it –

they made it a ‘low priority’ for protection. That

pretty much left the hospital defenseless...”



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The employee went on to say that since the hospital was deemed a

“low priority” by officials, it didn’t qualify for protective counter-

measures. If these claims are true, residents on the south side of the

city must be wondering why the risks facing their community were

essentially ignored.

Chris...

Anchor in studio CG: Chris Kramer

Thanks Katherine...

ENN’s Chuck Taylor continues our live team coverage, reporting

from the central water treatment facility. Chuck…

CG: Chuck Taylor outside of the water treatment plant VO b-roll: Security camera footage of intruder walking up to guard gate and being rebuffed by guard.

Thanks Chris.

We’ve already heard about several attacks against the water

treatment plant in the days before the bombing. Those included

attempts to gain physical access to the facility as well as cyber-

attacks – attacks which revealed critical information about how the

plant operates. And we know that city officials failed to respond

after reports of those incidents were brought to their attention.

Now we’re hearing about another shocking security breach. Two

workers here observed unauthorized people inside the facility’s

security perimeter prior to the bombing. But law enforcement

personnel were never informed – apparently because of

communication failures caused by the hurricane. And with the

region’s cell phone service overloaded in the aftermath of the

storm, there was no back-up communication plan. Those two



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workers have not been identified and it’s not clear what the

suspected terrorists were observed doing. But it is clear that law

enforcement was never informed or given an opportunity to take

action – action that might have prevented this devastating attack.

Chris…

Anchor in studio CG: Chris Kramer Images of social media traffic…tweets, Facebook page, etc. CG: Press Release on city letterhead with quote brought to forefront. FSG: ENN Out

Thanks Chuck.

Elsewhere in the city, residents who live near the Amicable Energy

generating station are taking to social media to share information

about the power plant – but their messages are anything but clear.

A number of tweets are claiming that ambulances were seen near

the station treating injured workers, despite official reports that

nobody was hurt in the blast. And a new community Facebook page

– calling itself the Amicable Energy Survivors Club – includes

multiple posts saying that damage to the station is far greater than

has been reported. That’s certainly unwelcome news for the

millions of customers around the state still without power – who

may find themselves in the dark for days or even weeks longer.

We reached out to a city spokesperson for comment. He said they

weren’t paying any attention to the “rumor and gossip” on social

media, and that information from the city would only come from

official news releases.

We’ll continue to cover this story as it develops, and when news

breaks we’ll bring it to you first. From the ENN studios, I’m Chris



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Kramer.



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Screen # 10

Screen Content

Hazards Risk Assessment Mayor Reynosa: Let’s talk about hazards risk assessment, determining likelihood and consequence of hazards. The news reports indicate that a North Shore City employee revealed that St. Francis Hospital was deemed a low priority and didn’t qualify for protective countermeasures. Ms. Dunnan, what is your take on this?

[Response Button]

Read the Mayor's remark and consider how Ms. Dunnan may

respond. Select the Response button to see Ms. Dunnan's

response. Then select Next to continue. Audio none Programming


Popup text:

Ms. Dunnan

In the hazards risk management process, the assessment requires the

determination of likelihood and consequence, just as you stated Mr. Mayor.

What we have done for the protection of critical infrastructures is to look at all

hazards that could threaten our community. My staff and I determined that

hurricanes and flooding are very likely and high consequence. We also assessed

that given the presence of numerous critical infrastructures, terrorism is of

moderate likelihood but high consequence for our city.

Graphics Ms. Dunnan



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Screen # 11

Screen Content

Social Media and Crisis Communications Mayor Reynosa: It seems as though there is a lot of misinformation being disseminated through social media channels. It leaves me wondering what they should have done to prepare for crisis

[Response Button]





Popup text:

Ms. Dunnan Continues

First of all Mr. Mayor, it is important to plan communications for all hazards.

For example, we have identified who will perform crisis communications

functions and we conduct rehearsals as part of every drill or exercise.

In regards to crisis communications execution, we have procedures to respond

rapidly to social media misinformation. We use social media ourselves to

disseminate information and tie that into other major news networks. This is how

we stay ahead of and respond to citizen participation in social media. Graphics Ms. Dunnan



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Screen # 12

Screen Content

Communications Resiliency in New Resilience Mayor Reynosa: What about these communications failures I’ve heard about? How would we communicate if a natural disaster degraded our everyday systems?

[Response Button]



Next to continue. Audio none Programming


Popup text:

Col. Lyles

Mr. Mayor, the best emergency communications backup system that I am aware

of is satellite phones. My department submitted a purchase request for satellite

phones in the last fiscal quarter, but it was not approved. I submitted it because

we are highly dependent on the use of cell phones for steady state and

emergency communications. Cell phones effectively complement our

communications capability and backup plan, but frequently fail in a major

disaster.

Also, our 911 call center uses traditional telecommunications technology that is

highly susceptible to disruption by natural and manmade events. Creating fully

redundant communications systems is an ongoing challenge; however, we have

been slowly improving our radio communications dependability with energy

power generators. Graphics Col. Lyles



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Screen # 13

Screen Content

What Would you Do? New Resilience emergency management staff determined that terrorism is a hazard to their community. How would you make the assessment that a natural or man-made disaster is a hazard to your city? Select the best choice. A - Acquire the consensus of the Local Emergency Planning Committee. B - Request the Department of Homeland Security Protective Security Advisor perform the assessment. C - Examine the likelihood and consequence of the threat.

Select the best choice. Then select Next to continue. Audio none Programming

Program knowledge review.

Best choice is C.

Best Choice Feedback:

That is correct.

The best way to make the assessment that a natural or man-made disaster is a

hazard to your city is to examine the likelihood and consequence of the threat.

Other Feedback:

Not quite.

Although all of the choices have some merit, the best way to assess if a natural

or man-made disaster is a hazard to your city is to examine the likelihood and

consequence of the threat.




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Screen # 14

Screen Content

What Would You Do?

A North Shore spokesperson commented that city officials decided not to

pay attention to the misinformation circulated by social media channels.

Given crisis circumstances, what should be your primary approach to the

advantages and disadvantages of social media?


A - Monitor all social media messages to obtain information from citizens

who are observing the disaster.

B - Use social media to rapidly disseminate facts about the crisis and

provide directions to citizens regarding what to do and where to go.

C - Prepare a spokesperson that will use social media with confidence,

correctness, and compassion.



Best choice is C.


That is correct.

Your best approach would be to use social media to rapidly disseminate facts

about the crisis and provide directions to citizens regarding what to do and

where to go.

Other Feedback:

Not quite.

Although all of the choices have some merit, the best choice is to use social

media to rapidly disseminate facts about the crisis and provide directions to

citizens regarding what to do and where to go.




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Screen # 15

Screen Content

Part III – The Saga at North Shore Continue

[Hear the Narrator Button]

[Insert onto screen - video provided by Argonne]

[Narrator Script]

Select the Hear the Narrator button. After listening to the opening

narration, select the play button on the video frame to view the

video. Then select Next to continue. Audio Narration

Well that certainly was an interesting discussion that Mayor Reynosa had with

his team about the hazards risk management process and crisis communications.

I believe the news coverage is continuing. Let’s check in ENN news to find out

the latest.

Programming

Program narration to play when user selects the Hear the Narrator button.

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Graphics Video is graphic

FSG: opening of ENN News Anchor in studio on cam CG: Chris Kramer VO Images of storm damage Map of North Shore showing location of explosions

From the ENN studios, I’m Chris Kramer.

As recovery efforts continue since North Shore was battered by a

category 3 hurricane and then, almost unbelievably, a coordinated

series of terrorist attacks, a new normal has settled over the city.

With millions still without power across the region, with drinking

water still in limited supply, with flooding in many parts of the city,

with numerous roads impassable, and with suspected terrorists still

at large, residents are pushing ahead with the difficult task of

recovery – while wondering if things will ever again be the same in

their once-vibrant, beachside community. And as people turn to the



Page 29

We see box behind Chris of Katherine ready for live report

monumental job of rebuilding damaged homes – and their

shattered sense of security – government officials are beginning to

dig deeper into the question of how all this could have happened in

the first place.

ENN’s Katherine Lowe has been reporting from city hall since

before Hurricane Tom made landfall, and she joins us now with the

latest. Katherine?

CG: Katherine Lowe outside of North Shore City Hall Video of DHS PSA speaking at news conference CG: Katherine Lowe outside of North Shore City Hall Video of DHS PSA speaking at news conference

Thanks Chris. There are indeed a lot of difficult questions being

asked – including now by the federal government. At a news

conference that concluded here just a few minutes ago, a senior

official from the Department of Homeland Security said that the

hazard risk analysis performed by local officials was, in his words,

“inadequate.” Local decision-makers, he said, failed to seriously

analyze the terrorist threat in North Shore – leaving the community

more vulnerable than it should have been.

INSERT: “With the amount of critical infrastructure

here – a military base, defense contractors, banking

and finance, universities and hospitals – someone

should have recognized this as a target-rich

environment. But it’s clear now that very little was

done to study the ‘treatment options’ that could

have reduced the risks or the impacts of hazard

events to this community.”



Page 30

CG: Katherine Lowe outside of North Shore City Hall

The federal official, a Protective Security Advisor for Homeland

Security, went on to say that the city continued to make mistakes

even after the bombings occurred, failing to immediately recognize

it as a terrorist attack.

INSERT: “For 30 minutes after the blasts, North

Shore officials attributed the explosions to the

secondary-effects of the hurricane, because that’s

what they were expecting to see. While that might

not sound like a long time, those 30 minutes

delayed critical decisions and actions – and three

days later we’re still trying to catch up.”

After the news conference we asked a city spokesperson to appear

on-camera to address those criticisms, but she declined. Another

briefing is schedule here at city hall for later today.

Chris?

Anchor in studio CG: Chris Kramer Maybe we write an actual news release from City Hall, show it on screen, and then highlight the key passages on screen as Chris says them? And Graphics/images that show good things happening…first responders on the move,

Thanks Katherine...

Perhaps in response to that news conference, we did just receive a

statement from North Shore officials in our newsroom. It points to

a number of successful actions the city says it took to save lives and

lessen property loss across what it calls the “whole community.”

Those actions include: mutual aid agreements with neighboring

jurisdictions that quickly brought outside resources to North Shore;

the shifting of resources within the city by public works employees

and first responders so that emergency services were only partially



Page 31

patients being transferred from one hospital to another… Anchor in studio CG: Chris Kramer

interrupted; and training exercises that actually planned for one of

the city’s medical facilities to be incapacitated. So when St. Francis

hospital was bombed, surge operations allowed other hospitals in

the area to seamlessly handle the increased patient load.

I’m sure we will be hearing much more from all sides in the days

and weeks ahead. The residents of North Shore can only hope that

the proper lessons are learned by those who are entrusted to keep

us all safe.

We’ll continue to cover events in North Shore as they develop.

From the ENN studios, I’m Chris Kramer.



Page 32

Screen # 16

Screen Content

Mayor Reynosa Inquires about Hazard Risk Analysis Mayor Reynosa: Did you all see the news conference at which DHS officials remarked that hazard risk analysis performed at North Shore was inadequate. He said that local decision makers failed to analyze the terrorist threat. What have we done to ensure a comprehensive hazard risk analysis for New Resilience?

[Response Button]

Read the Mayor's remark and consider how Chief Rodham may

respond. Select the Response button to see Chief Rodham's



Popup text:

Chief Rodham

Ms. Dunnan, Col. Lyles, and I consulted regarding identification of our whole

community hazards, determining the likelihood and consequence of each, and

prioritizing them for treatment options.

For example, the port here in the city is one of our most valuable and vulnerable

critical infrastructures that employs a large segment of our population. We

consider this a very likely and high consequence terrorist target with a top

priority for hazard risk treatment. One option we recently implemented is

surveillance cameras at all ingresses and egresses.

Graphics Chief Rodham



Page 33

Screen # 17

Screen Content

Col. Lyles on Likelihood and Consequence Mayor Reynosa: Col. Lyles, has your department thought about hazard risk analysis. What type of possible targets would be most problematic around our city?

[Response Button]

Consider how Col. Lyles may have responded. Select the Response

button to see Col. Lyles' response. Then select Next to continue. Audio none Programming


Popup text:

Col. Lyles

We also identified our large Seashore Shopping Mall as a likely and high

consequence terrorist target. A terrorist attack would result in countless

fatalities.

Protection of a soft target of this nature is problematic because the public has

such freedom of access and it is impractical and intrusive to conduct a search of

everyone entering the premises. Therefore, we frequently consult with security

experts nationwide and we stay tied into intelligence networks such as the

Homeland Security Information Network.

Graphics Col. Lyles



Page 34

Screen # 18

Screen Content

What Would You Do?

New Resilience officials indicated their city’s seaport is a “top priority” for

hazard risk treatment. How would you make the decision that a local

critical infrastructure should receive “top priority” attention for treatment

options?


A - Plot identified hazards on a risk matrix for a visual illustration of the

seriousness of the hazards in relationship to one another..

B - Select the hazards that are probable and will cause destruction

and/or casualties upon occurrence.

C - Give priority to the hazards that deliberately or accidentally target

prevailing infrastructure vulnerabilities.



Best choice is A.


That is correct.

The best way to rank priorities for hazard risk treatment is to plot identified

hazards on a risk matrix for a visual illustration of the seriousness of the hazards

in relationship to one another.

Other Feedback:

Not quite.

Although all of the choices have some merit, the best choice is to plot identified

hazards on a risk matrix for a visual illustration of the seriousness of the hazards

in relationship to one another.




Page 35

Screen # 19

Screen Content

Group Think and Confirmation Bias Mayor Reynosa: I heard that 30 minutes passed before North Shore officials realized that a terrorist attack occurred and that the explosions were not cascading hazards of the hurricane. That seems like the kind of thing that could happen easily. Have we thought about this?

[Response Button]



Then select Next to continue.

Audio none Programming


Popup text:

Mr. Atwood

Mr. Mayor, I believe what happened there is called the confirmation bias. This is

really a common problem among decision makers. Your advisory group is

committed to rapidly consulting with each other and never agreeing to

something without the facts.

I found research indicating that most people see what they expect to see during a

crisis because individuals tend to search for information that confirms rather

than negates their expectations. Graphics Mr. Atwood



Page 36

Screen # 20

Screen Content

The Whole Community Approach Mayor Reynosa: It appears that North Shore has some successes with their whole community approach to disaster preparedness. Are we aware of those successes and can we learn any lessons from them?

[Response Button]



Then select Next to continue. Audio none Programming


Popup text:

Mr. Atwood

The Seashore Regional Energy Corporation has participated in joint training

with the public utilities sector within our tri-state region. During last year's

northeastern storm we sent numerous utility trucks to the affected areas to aid in

their restoration effort.

Graphics Mr. Atwood



Page 37

Screen # 21

Screen Content

Fire and Rescue and Mutual Aid Agreements Mayor Reynosa: How does Fire and Rescue approach whole community considerations?

[Response Button]

Consider how Chief Rodham may have contributed to the

discussion. Select the Response button to see Chief Rodham's



Popup text:

Chief Rodham

The New Resilience Fire Department has automatic and mutual aid agreements

with several of our surrounding communities. I am also pleased to say that these

multiple departments have periodically trained together.

Additionally, we continue to coordinate fire and rescue services with private

sector leaders in our own community.




Page 38

Screen # 22

Screen Content

Involving the Private Sector Mayor Reynosa: Col. Lyles, is the police department involved in the whole community effort?

[Response Button]



Next to continue.

Audio none Programming


Popup text:

Col. Lyles

With the assistance and cooperation of our community Emergency Manager, we

have established relationships with our community stakeholders to ensure their

active participation in response and recovery activities. For example, local

department stores agreed to provide food, clothing, and battery operated tools as

soon as possible after a disaster.

Graphics Col. Lyles



Page 39

Screen # 23

Screen Content

What Would You Do?

North Shore and New Resilience had some success with a whole

community approach to disaster preparedness. What can you do to

promote a truly comprehensive risk-informed and hazards risk

management whole community?


A – Coordinate prudent security measures with all parts of the local

private sector.

B – Ensure multi-directional information flow to all community owners and

operators.

C – Participate as a motivational force for disaster preparedness among

public and private sector stakeholders.



Best choice is C.


That is correct.

The best way to promote a truly comprehensive risk-informed and hazards risk

management community is to be a motivational force for disaster preparedness

among public and private sector stakeholders.

Other Feedback:

Not quite.

Although all of the choices have some merit, the best choice to promote a truly

comprehensive risk-informed and hazards risk management community is to be

a motivational force for disaster preparedness among public and private sector

stakeholders.




Page 40

Screen # 24

Screen Content

Ms. Dunnan Discusses Hazards Risk Treatment Mayor Reynosa: What else have we done to reduce or eliminate the risks associated with hazards such as hurricanes, but also a complex attack?

[Response Button]





Popup text:

Ms. Dunnan

The current school of thought regarding treatment options is that they should be

proactive activities to either mitigate the effects and/or restore normal operations

as soon as possible.

For example, we have purchased several large capacity power generators for

emergency response and medical treatment facilities. Additionally, we have

retrofitted our police department, 9-1-1 call center, and county court building to

withstand a category three hurricane.

Furthermore, we are energetically establishing information-sharing relationships

throughout the intelligence community to ensure awareness of sensitive and non-

sensitive terrorism information. Just last week we received new threat

intelligence information from the Intelligence and Analysis Office of the

Department of Homeland Security.

Graphics Ms. Dunnan



Page 41

Screen # 25

Screen Content

Mayor Reynosa Addresses the Committee Mayor Reynosa: What emergency plans do we have regarding the triage and movement of injured New Resilience citizens?

[Response Button]

Read the Mayor's remark and consider how Chief Rodham may

respond. Select the Response button to see Chief Rodham's



Popup text:

Chief Rodham

As a seashore community susceptible to hurricanes and storm surges,

arrangements have been made for early evacuation of at- risk citizens. With

cellular communications, especially texting, my rescue services will know where

to find and treat injured people and to which hospital they should be transported.

Also, the command and control procedures found in our response plan enable

my senior leaders to effectively utilize available personnel and physical assets to

swiftly move injured citizens to predetermined sites. This includes the personnel

and equipment we will receive as a result of the automatic and mutual aid

agreements mentioned before.




Page 42

Screen # 26

Screen Content

What Would You Do?

In response to their mayor, the New Resilience emergency manager and

fire chief discussed what was done to reduce or eliminate hazard risks.

How would you implement hazard risk treatment in your community?

Select the best choice

A – Focus attention on community assets at serious risk of degradation

or destruction by all hazards.

B – Select and implement feasible treatment measures that either protect

credibly threatened and vulnerable critical infrastructures or ensure their

rapid restoration after the hazard.

C – Conduct a feasibility study to determine which mitigation and

resilience measures to apply for the particular hazard.



Best choice is B.

Best Choice feedback:

That is correct.

The best way to implement hazard risk treatment in your community is to select

and implement feasible treatment measures that either protect credibly

threatened and vulnerable critical infrastructures or ensure their rapid restoration

after the hazard.

Other Feedback:

Not quite.

Although all of the choices have some merit, the best way to implement hazard

risk treatment in your community is to select and implement feasible treatment

measures that either protect credibly threatened and vulnerable critical

infrastructures or ensure their rapid restoration after the hazard.




Page 43

Screen # 27

Screen Content

The Mayor Speaks

[Picture of Mayor Reynosa]

[Audio Script] Select the Picture of Mayor Reynosa to hear his closing remarks. Then select Next to continue.

Audio Mayor’s script

Thank you for taking the time to respond to my concerns about our level of

preparedness and resilience. I have confidence in the fact that we now have a

living plan; however, I believe we are not done. Our plan is our starting point. It

must be exercised and validated with rehearsals to ensure that it truly addresses

the hazards vulnerabilities, and continuity of operations for this community and

its critical infrastructures. Hence, my challenge now is to develop training and

exercises that will put the plan into action and guarantee that all players know

their parts for quality preparedness now and in the future.

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Graphic Mayor Reynosa



Page 44

Screen # 28

Screen Content

Closing

[Hear the Narrator Button] [Audio Script] Select the Hear the Narrator button for concluding remarks.

Audio This concludes the simulation exercise and the learning components of the

CASAR course. We hope that you are informed and empowered about steps to

ensure the preparedness and resilience of your community against the threat of a

complex attack, and indeed, all hazards. We hope you accept the value of this

instruction for application at your department or agency.

We believe the most important take-away from this course is the hazards risk

management process. We encourage you to save all of the Job Aids offered in

this course for future reference since they provide a succinct presentation of all

of the key topics. The Job Aids are available by selecting the Resources button

on his screen.

Hopefully, you are compelled to recommend this course to other senior leaders

of the emergency services and key stakeholders within your community.

The final requirement to receive continuing education units and a certificate for

this course is completion of the end-of-course-survey identified as Module 10.

Thank you for your participation.

Programming

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Graphics Diagram of the hazards risk management process

Documents

Welcome to the CASAR Simulation Exercise · Beta Storyboard – October 2013 Page 1 ... was bumper-to- bumper as residents fled inland along Interstate 16 and north along Interstate