Welcome to the Construction Industry Cloud

AEI Strategic Services

www.AEIStrategic.com

Safe Harbor

Safe harbor statement under the Private Securities Litigation Reform Act of 1995: This presentation may contain forward-looking statements that involve risks, uncertainties, and assumptions. If any such uncertainties materialize or if any of the assumptions proves incorrect, the results of salesforce.com, inc. could differ materially from the results expressed or implied by the forward-looking statements we make. All statements other than statements of historical fact could be deemed forward-looking, including any projections of subscriber growth, earnings, revenues, or other financial items and any statements regarding strategies or plans of management for future operations, statements of belief, any statements concerning new, planned, or upgraded services or technology developments and customer contracts or use of our services.

The risks and uncertainties referred to above include – but are not limited to – risks associated with developing and delivering new functionality for our service, our new business model, our past operating losses, possible fluctuations in our operating results and rate of growth, interruptions or delays in our Web hosting, breach of our security measures, the immature market in which we operate, our relatively limited operating history, our ability to expand, retain, and motivate our employees and manage our growth, new releases of our service and successful customer deployment, our limited history reselling non-salesforce.com products, and utilization and selling to larger enterprise customers. Further information on potential factors that could affect the financial results of salesforce.com, inc. is included in our annual report on Form 10-K for the fiscal year ended January 31, 2009 and our other filings. These documents are available on the SEC Filings section of the Investor Information section of our Web site.

Any unreleased services or features referenced in this or other press releases or public statements are not currently available and may not be delivered on time or at all. Customers who purchase our services should make the purchase decisions based upon features that are currently available. Salesforce.com, inc. assumes no obligation and does not intend to update these forward-looking statements.

Our Mission: Cloud Computing Driver, Catalyst & Evangelist

Forecast for software: cloudy.

1960’sMainframe

1980’sClient/server

TodayEnterprise Cloud

Computing

Applications Moving to the Cloud

TodayCloud Computing

Applications

1960’sMainframe

1980’sClient/server

1960’sMainframe

1980’sClient/server

Platforms Moving to the Cloud

TodayCloud Computing

Platforms

The Cloud Computing Model

Multi-tenant

Pay-as-you-go

Elastic

Yefim Natis, VP, Distinguished Analyst

No Capital Expense

Modest Operating Expense

Scales With Your Business

Great for times like these.

First Cloud Company to Exceed:

FY2005 FY2006 FY2007 FY2008 FY2009

35

Qua

rter

ly R

even

ue (

$M)

Annual Revenue

Revenue through fiscal quarter ended 1/31/09

$1 Billion +$1 Billion +

3541

4655

6472

8391

105118

130

144

162

177

192

217

248

263

276290

Strong Growth in New Customers

Fiscal Year

200920082007200620052004200320022001

Paying Customers

55,400+55,400+

The Global, Enterprise Standard for Cloud Computing

~3,200~3,200~4,000~4,000

~21,000~21,000

~20,000~20,000 ~ 11,000~ 11,000

~65,000~65,000

~5,000~5,000

~30,000~30,000

~5,000~5,000

Number of Subscribers

~25,000~25,000

~9,000~9,000

~3,000~3,000~3,500~3,500

Enterprise StdEnterprise StdEnterprise StdEnterprise Std

~4,000~4,000

~5,000~5,000

~2,900~2,900

Rapid Subscriber Growth

1,500,000+ Subscribers

Fiscal Year

127,000

227,000

393,000

1,100,000

900,000

646,000

76,00053,00030,000

ENTERPRISEMARKET

ENTERPRISEMARKET

MID-MARKETMID-MARKET

SMALL BUSINESSSMALL BUSINESS

Industry Leaders Of All Sizes Choose Salesforce

Recognition for Innovation in the Cloud

Forrester Groundswell Award

Top 100 Innovative Companies

PC Magazine Editor’s Choice: UE

Technology of The Year

2008 Best CRM &On-Demand Platform

2009 Sales & CSS Leader

Market LeaderEnterprise CRM

Top 10 Entrepreneurs & Cool Company

Innovations AwardsComputing Systems

Winner 2008

Third Fastest Growing Hi-Tech Company 2009

2009 Top Knowledge Management Vendor

2009 Enterprise and SMB CRM Winner (ISM)

April, 2009

Platform Visionary

Sales Leader Customer Service Leader

The Real-Time Cloud

The world’s most complete cloud.

The fastest way to build in the cloud.

The world’s first real-time cloud.

Unlimited Real-Time Customization

Granular Security & Sharing

Real-Time Workflow& Approvals

Programmable User Interface

Real-Time Mobile Deployment

Real-Time Analytics

750+ Integrated Applications

The Real-Time Cloud

Multitenant Kernel

ISO 27001 Certified Security

Proven, Real-Time Scalability

Programmable Cloud Logic

Real-Time Sandbox Environments

Integrated Content Library

Real-Time Web Sites

Salesforce to Salesforce

Proven Real-Time Integration

ProvenReliability

Real-Time Upgrades

3 Global Data Centers & Disaster Recovery

Real-Time Query Optimizer

Real-Time Transparent System Status

Salesforce Delivers Measurable Success For High Tech Customers

Profit Margin

22%

Win Rate

25%

Revenues

34%

Productivity

40%

Lead Volume

52%

Source: Salesforce.com Customer Relationship Survey conducted Feb. 2008, by an independent third-party CustomerSat Inc.

Increase in Product Penetration

Increased Sales and Revenue

Higher Customer Retention

Manufacturing Companies Have Specific Challenges

Many products deliveredvia multiple Channels

Pressure To Grow

Global Teams, Strategic Outsourcing, Customers, Partners

Global Operations

Project tracking, delivery, service& support

Project & Product Management Support

Market Pressure, Customer Relevance, Time to Market

Need For Innovation

The Real-Time Cloud For High Tech Manufacturers

Drive Cross-Channel Sales

Excellence

Engage & Retain Every Customer

Build Custom Apps Faster &

Cheaper

Accounts & Contacts

Integrated Content Library

Genius

AppExchange

Partners

Forecasting & Analytics

Email & Productivity

Real-Time Approvals & Workflow

Leads & Opportunities

The World’s Most Complete Hardware Sales Application

Dell Manages a Global Organization in the Sales Cloud

15,000 Successful Sales Users

10% Increase in Sales Productivity

$1 Billion in Approved Partner Deal Registrations

Ideastorm launched in ~30 days

Force.com Success: IT Project and Contracts Management applications

One Global CRM

- Michael Dell

Case Study

Service Cloud Manager

Call Center

EmailSearch

Social

Join the Conversation

Partners

Chat

Customer PortalIdeas

Qualcomm Opens New Support Channel In One Week

Mark SilberIT Systems Architect

$11B Chip Manufacturer

20,000 customers (engineers) that require 24/7 tech support

Deployed first customer portal In 1 week

Made the latest answers easy to find

Reduced IT CRM support costs by 60%

The Fast Way to Build in the Cloud

Unlimited Real-Time Customization

Granular Security & Sharing

Programmable Cloud Logic

Real-Time Workflow & Approvals

Programmable User Interface Real-Time Mobile

Deployment

Real-Time Analytics

AppExchange

Integrated Content Library

Real-Time Websites

Business Challenge The Application Force.com Difference? @ !

Partner Postage Services Network Live in Weeks

“Force.com allowed us to do the work upfront to provide our

dealers with 90% of functionality they need, but ultimately gives

our dealers flexibility, selection, and control over the system.”

-Bob Ruvy, Senior Director, Sales Strategy

:: Dealers

:: Executives

:: Meter Data

:: Products

:: Templates

eAutomate

Built two apps dealers could choose to implement for their businesses

Custom objects: templates, customer fields, USPS postage meter data

Links to current product portfolio info, and product lease information.

Workflow alerts dealers to contracts and leases up for renewal.

Offered 3-day and 5-day pre-packaged user training

Chose Force.com for its flexibility, and speed of deployment

SaaS platform allowed for dealer control of data and customization.

Developed two dealer solutions within months that went live within weeks.

No hardware required at dealer sites.

High adoption at over 40 percent of dealers

Provide network of dealers access to valuable postage meter data

Support Nationwide dealer network

Maintain individual customer data for network of dealers-owners

Identify a third party to help individual dealers of different sizes

Competitive Research Analysis

Custom Objects(Assets, Meters,

Equipment Detail)

Apex Code WorkflowIntegration(eAutomate)

Business Challenge The Application Force.com Difference? @ !Manage a large number of global business change requests

Expand to cover all applications that touch the CRM program

Previous system did not include change management process

Must measure and store the Level of Effort & Capacity

Ensure transparency to the change process,

Built custom PMO app manages the change control process

custom objects and fields capture all information about a request.

Workflow to notifies teams at designated points in the process.

Used Analytics to drive approval and scope meetings in real time.

The new PMO tool supports a broader release management methodology

Developed the application/tool within a matter of weeks

Provides metrics on the effort required to develop a release.

Uses task management instead of emails, creating an audit trail.

Reports and Analytics drive architecture, design decisions.

Provides transparency on change status for business and IT.

:: Release Mgr

:: IT Analysts

:: IT Architects

:: IT Development Staff

:: Business Automation team

:: Change Requests

:: SFDC Feature Requests

:: Release Scope

:: Program Issues

Project Management Application

“The PMO tool along with our Release Methodology provides transparency to our business support teams encouraging collaboration and trust.”

Ryan WorobelSr. Manager CRM

Long Text Fields Integrated Calander WorkflowCustom Objects Tagging

The Real-Time Cloud

The world’s most complete cloud.

The fastest way to build in the cloud.

The world’s first real-time cloud.

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Step-by-Step Product

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We look forward to…