Welcome to The Nielsen Company – Guangzhou May Flower

Service Guide

01 Address

The Nielsen Company – Guangzhou

� May Flower: 12th Floor , May Flower Plaza, #5 Zhongshan Road

02 HR Check-in Procedure

� Check in time: 9.30am-10.00am (Monday)

� Check in location: May Flower

� Contact Person: Wynn Wang (20-83164003/wynn.wang@nielsen.com)

IT Check-in Procedure:

� Contact Paul Zheng (ext:4106) to install your computer and telephone.

Infrastructure Services:

For Nielsen Standard Software/Hardware issue, SAP issue, LANID issue, passwords,

printer, toners for printers,

Email support: servicedesk@nielsen.com

Phone support:

� Ext: 87102555 (free call, no need to dial 9)

- Chinese Support: Mondays to Fridays, 9:00am – 6:00pm

- English Support: 7*24*365

- Direct Phone: 010-58129555;

- For Fixed Phone: 0080066166781

You can check details here:

https://intranet.nielsen.com/support/connections/Pages/ContactSvcDesk.aspx

Wireless Password, FTP, Share Drive Access, Tele-conferencing, account

issues, phone issues, seat changing, scanner, CD Burning, video conferencing,

consumable parts

Please go to your department assistant for the details

03 Office Hours

Nielsen Business Hours: Mondays to Fridays, 9:00am – 6:00pm

If working overtime after 9:00p.m., please switch off the lights before leaving the

office.

04 Facilities Support Hours:

Mondays to Fridays, 9:00am – 6:00pm

� Facilities Support

- Ext: 4101

For facility services or related inquiries, e.g. courier, door card, drawer

key, name plate, cleaning, first aid, etc

05 Emergency & Other Useful Numbers while in China

� Police: 110

� Ambulance: 112

� Fire Department: 119

06 Telecom

� External calls: 9 + phone number

� Internal call: Dial 4 digits of extension number (4xxx)

� Office to Office Call (except Taiwan office)

- Beijing 87102 + the last 3 digits of extension number

- Shanghai EOC 87216 + the last 3 digits of extension number

- Shanghai Kerry 8722 + 4 digits of extension number

- GZ Mayflower 87204 + the last 3 digits of extension number

- GZ Yuehai 87234 + the last 3 digits of extension number

- Hongkong 8728 + the last 4 digits of extension number

� International Call (IDD): Get approval from team lead first then submit to Thomas

(ext.6845) to get password.

� Voicemail & Record greeting message

Dial “100” + “*”

Dial extension number (6xxx) + pass code

Default pass code is “0000”

Please press “#” Key after recording greetings

� Teleconference: GNET

Get the Dial In Number, Host Code, Attendee's code from team assistant

Only send the Attendee’s Code to the participant

� Any phone related issue, e.g. Update ext in outlook, voice mail settings; please

mail to infrastructureServiceDesk@Nielsen.com and describe the issues in detail.

Issues regarding phone sets in meeting room, please come to local IT for help.

07 Courier Services

� Receptionists are responsible for courier delivery arrangement and confirm

delivery with vendors if any query.

� Company takes no responsibility for the delivery and custody of your personal

items in office. You are therefore advised to personally receive these deliveries.

08 Stationery, meeting room booking, department code for printing / photocopy

� Please go to your department assistant for the details

09 Pantry

� Microwaves and refrigerator are available for common usage.

� Distilled water and coffee are for common consumption

10 Smoking Area

� Smoking is prohibited within all enclosed office area, including toilets.