Welcome to the VRR - STOAG · Welcome to the VRR Tips and information for new customers in local public transport Welcome to the VRR 2014 Any questions? Our customer service representatives

Welcome to the VRR Tips and information for new customers in local public transport

Welcometo the VRR

2014

Any questions? Our customer service representatives will be happy to help you:

Customer service hotline 0 180 3/50 40 30 (0.09 euros/minute when calling via a German land line; mobile phone max. 0.42 euros/minute)

Online timetable information www.vrr.de

Mobile timetable information VRR app

Verkehrsverbund Rhein-RuhrAugustastraße 1 45879 Gelsenkirchen

Your Verkehrsverbund Rhein-Ruhr wishes you a pleasant journey!

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VRR price levels

Price level A is usually valid for trips within a town or city:

A1 in smaller cities and rural areasA2 in 17 larger cities with a particularly extensive range of local transport offers

Price level B tickets allow you to travel to your neighbour-ing cities – and sometimes even further.

Price level C covers the medium travel range: It is valid in two neighbouring so-called central tariff zones (corresponding to a town/city or several smaller cities and communities) and as a rule in all adjacent tariff zones – and sometimes even further.

As a rule, trips that go beyond price level C are covered by price level D. This is divided up into two regions: the North Region and the South Region.

The tickets of price level E are valid throughout the VRR region.

Dear Customer,

At the Verkehrsverbund Rhein-Ruhr we are committed every day to making your trips by bus and rail as pleasant and as easy as possible. For "beginners" in the field of local transport we have published the brochure "Welcome to the VRR", which provides you with an overview of our extensive offerings.

Table of Contents

The price levels 3

The network area 4 – 5

Many ways to travel 6 – 8

Timetable books 8 – 9

Journey planner: online or on your mobile 9

Ticket2000 10

Ticket1000 11

YoungTicketPLUS 12

SchokoTicket 13

BärenTicket 14

Tickets for occasional travellers 15 – 16

ZusatzTicket (additional ticket) 17

Where can you get your tickets? 18

Mobile phone ticket 18

Tickets for all of North Rhine-Westphalia (NRW) 19

The mobility guarantee 20

A Subscription That Pays Off 20

KombiTicket 20

Online ticket advice 21

A chip card to keep you mobile 21

Assuring quality for satisfied customers 22 – 23

Our prices at a glance 24 – 27

4 5

The network area

VRR-Tarif gilt nur auf bestimmten Linien und nur im Übergang.

VRR-Tarif gilt auf allen Linien nur im Übergang. Schoko-Tickets gelten nur für Schüler auf allen Linien, deren Schul-fahrten über die VRR-Grenzen hinausgehen, und dies nur im Übergang. KombiTickets gelten nicht.

VRR-Tarif gilt auf allen Linien nur im Übergang.

SchokoTickets, VRR-Semester-tickets und BärenTickets gelten nur auf VRR-Linien.

BärenTickets mit Preisstufe D, Region Nord gelten nicht.

Preisstufe EPreisstufe D, Region SüdPreisstufe D, Region Nord

*

**70

Wegberg

2190Lünen

2400Bergkamen

2390Kamen

2490Unna

2150Schwerte

5080Olfen

2480Holzwickede

60Nijmegen

68Groesbeek

59Millingen a. d. Rijn 07

‘s-Heeren-berg

7440 Isselburg*

7670Bocholt*

7650Borken** 7590

Heiden 7580Reken

7690Raesfeld**

69Venlo

06Haltern

34Mülheim/

Ruhr45

EssenSüd 46

Hattingen/Sprockhövel

30Schwalmtal/

Niederkrüchten

31Viersen

41Willich

50Mönchengladbach

51Korschen-

broich52

Neuss/Kaarst

61Greven-broich 63

Rommers-kirchen

62Dormagen

73Langenfeld/

Monheim

53Düsseldorf

Süd

72Jüchen

42Meerbusch

43Düsseldorf Mitte/Nord

44Ratingen/

Heiligenhaus

55Velbert 67

Schwelm/Ennepetal/

Gevelsberg/Breckerfeld66

WuppertalOst

65Wuppertal

West

54Mettmann/

Wülfrath

64Erkrath/

Haan/Hilden 74

Solingen

75Remscheid

26Gelsen-kirchen

35Essen

Mitte/Nord36

Bochum

47Witten/Wetter/

Herdecke

58Hagen

27Herne 37

DortmundMitte/West

38Dortmund

Ost

17Recklinghausen/

Herten 28Castrop-Rauxel

15Marl

18Oer-Erken-

schwick/Datteln

29Waltrop

03Wesel

16Alpen

84Sons-beck

85Kevelaer

77Uedem

83Xanten

88Hamminkeln

79Rees

78Kalkar

82Bedburg-Hau

86Goch/Weeze

81Kranen-

burg

71Emmerich

80Kleve

04Geldern/

Issum

22Moers

01Kerken/

Wachtendonk

10Straelen

02Kamp-Lintfort

12Rheinberg

14Schermbeck/

Hünxe

13Dinslaken/Voerde

05Dorsten

25Bottrop/Gladbeck

24Ober-

hausen23

DuisburgNord

33Duisburg

Mitte/Süd

32Krefeld

21Kempen/Grefrath/

Tönisvorst20

Nettetal/Brüggen

11Neukirchen-

Vluyn/Rheurdt

7660Rhede*

**

9292ov (Netherlands)More information at www.9292ov.nl

AachenerVerkehrsverbund (AVV)More information at www.avv.de

VerkehrsverbundRhein-Sieg (VRS)More information at www.vrsinfo.de

VerkehrsgemeinschaftMünsterland (VGM)More information at www.muensterland-tarif.de

VerkehrsgemeinschaftRuhr-Lippe (VRL)More information at www.ruhr-lippe-tarif.de

VRR tari� applies to all routes only in transit.SchokoTickets are only valid for schoolchildren on all routes whose journeys to and from school cross the VRR borders, and then only in transit.KombiTickets are not valid.

VRR tari� only applies to certain routes and only in transit.

VRR tarif only applies to routes in transit.

Price level EPrice level D, South region Price level D, North region

SchokoTickets, VRR-Semestertickets and BärenTickets are only valid on VRR routes.

*

BärenTickets in price leven D, North region do not apply.

**

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Bus Buses are an ideal way to get around within cities and adjacent regions. A closely spaced network of bus stops makes sure you’ll never have to walk too far. Some regional bus lines may have special designations such as “Stadtlinie” (city line) or “Ortsbus” (O – local bus).

NachtExpress (NE – night express) NachtExpress buses and regional trains help you get around after hours – along with regular RegionalExpress, Regional-Bahn and S-Bahn trains. As a rule, NachtExpress vehicles run every 60 minutes at weekends and before holidays, departing from central train stations and bus malls and going to the outlying areas or neighbouring cities; In some cities NachtExpress buses and trains run every night.

TaxiBus is a taxi that always follows a set route: they run on a predetermined timetable just like a regular bus. TaxiBuses can be used with valid VRR tickets that can be purchased from the driver. How-ever, a TaxiBus must be ordered no later than 30 minutes prior to the desired time of departure. Please contact your local public transport company for additional information.

AnrufSammelTaxi (AST – collective call taxi) In most rural and suburban areas, ASTs depart from AST stops at scheduled times. Customers can select the destination within a certain service area; ASTs do not follow fixed routes, so you can have the driver drop you off right at your front door. ASTs must be ordered by phone at least 30 minutes prior to departure. A special AST ticket is required. This ticket only costs slightly more than a VRR ticket.

Please note that AST tickets do not allow you to use any other VRR services.

Many ways to travel

RegionalExpress (RE – regional express trains) The RegionalExpress trains allow you to travel longer distances between cities quickly and comfortably.

RegionalBahn (RB – regional trains) RegionalBahn trains usually connect cities with the surrounding areas and stop at all stations.

S-Bahn (S – suburban trains) The S-Bahn routes form the backbone of the rail network in the VRR and serve all stations along the main traffic corridors.

Stadtbahn (U – underground) Stadtbahn trains run at high frequencies and travel below ground or on designated tracks above ground, which makes them a great way to get around town without being slowed down by traffic. The scenic Schwebebahn (suspended train) in Wuppertal, the fully automated SkyTrain at the Düsseldorf Airport and the H-Bahn in Dortmund are also part of the Stadtbahn system.

SchnellBus (SB – express bus) SchnellBus lines run SchnellBus lines run wherever train tracks are not available and connect central locations as directly as possible.

CityExpress (CE – city express bus) CityExpress buses give you a way to travel quickly within cities. They run at high frequencies and only service select bus stops.

Straßenbahn (tram) Trams complement Stadtbahn lines. Local designations such as “Tram” are customary.

8 9

Special services expand the range on offer Special services for events, museum visits, shipping lines, community bus routes, car sharing offers and other flexible additions to local public transport can be found in almost all towns and cities of the Verkehrsverbund Rhein-Ruhr.

Please note while you are travelling, our drivers will be pleased to provide you with assistance.

Timetable books

Most of our timetables are published annually as convenient books – either in January or in June. They contain all the timetables and information you need to travel with VRR. Some timetable books also contain detailed maps to help you get around.

The following timetable books can be obtained from VRR or local customer service centres:

K Verbundfahrplan Schnellverkehr (express train and S-Bahn timetables for all of VRR) K Bochum/Gelsenkirchen timetableK Bottrop/ Kreis Recklinghausen timetableK Castrop-Rauxel timetableK Dortmund timetableK Duisburg timetableK Düsseldorf/Meerbusch timetableK Ennepe-Ruhr-Kreis timetableK Erkrath/Haan/Hilden timetableK Essen timetableK Hagen/Herdecke timetableK Herne timetableK Kreis Kleve timetableK Krefeld timetableK Mettmann/Heiligenhaus/Ratingen timetableK Mönchengladbach/Jüchen/Korschenbroich timetableK Monheim/Langenfeld timetableK Mülheim an der Ruhr timetableK Neuss/Kaarst /Dormagen/Grevenbroich/

Rommerskirchen timetableK Oberhausen timetableK Remscheid timetableK Solingen timetable

K Velbert/Wülfrath timetableK Kreis Viersen timetableK Kreis Wesel – east of the River Rhine – timetableK Kreis Wesel – west of the River Rhine – timetableK Wuppertal timetable

Journey planner: online or on your mobile

In addition to the timetable books, almost all transport companies offer up-to-date timetable information on their internet sites.

If you have a specific destination in mind, it is best to use our Electronic Timetable Information at www.vrr.de. Here you can quickly and conveniently find your travel information, in-cluding the bus and tram stop timetables, departure monitors, route maps, town and city map sections and information for people of limited mobility.

The timetable appWith this free app you can also quickly and easily use all functions of the Electronic Timetable Information while you are out and about with your Android mobile phone or iPhone.

On the following pages you can find further useful infor-mation about our tickets and their services. Information is of course also available from the customer service centre of your transport company (see overleaf) or the customer service hotline 0 180 3/50 40 30 (landline charge €0.09/minute; mobile phone max. €0.42/minute).

10 11

Cheaper by the Dozen: the Annual Subscriptions

All monthly tickets are also available in the inexpensive sub-scription version. Saving money made easy.

K For example, you’ll save 13.81 euros a month by subscribing to a price level B, Ticket2000.

Ticket2000The Ticket2000 is available as a monthly ticket or by subscription.

Ticket1000The Ticket1000 is available as a monthly ticket or by subscription.

Who can have it Everyone

Who is allowed to travel

either the ticket owner (personal ticket, take photo ID with you) or another person (transferable ticket)

What, where and when

as many trips as you like in the selected validity area round-the-clock as well as transport throughout the day of a bicycle for the ticket owner in the validity area

Bonus

Monday to Friday after 7 p.m., all day at the week-ends, on public holidays as well as on 24 December and 31 December: K extended validity area in Region North or South K �take along one adult and up to 3 children under

the age of 15 in the respective validity area at no extra charge

Mobility guarantee all day up to €50.00

Special featureTicket2000 9 o’clock ticket for late starters: valid Monday to Friday from 9 a.m.; all other Ticket2000 features apply.

Upgradability Per person, journey and additional use, one ZusatzTicket (additional ticket) in each case (special rules apply to the ZusatzTicket in transit to the VGM.)

K Mondays to Fridays before 7 p.m.: expansion of the validity area to price level E

or K �� Monday to Friday after 7 p.m., all day at the week-

ends, on public holidays as well as on 24 December and 31 December: in the case of trips which go beyond the extended validity area (Region North or South) to price level E

or K Bicycle transport for people travelling on the same

ticket

or K 1st class use

When transporting a bicycle before 7 p.m., the holder of the ticket requires a second ZusatzTicket (Additional Ticket) for the bicycle.

Who can have it Everyone


the ticket owner (personal ticket, carry photo ID with you)


as many trips as you like in the selected validity area round-the-clock

Bonus

Monday to Friday after 7 p.m., all day at the week-ends, on public holidays as well as on 24 December and 31 December:

K take along one adult and up to 3 children under the age of 15 in the respective validity area at no extra charge

Mobility guaranteeCost reimbursement in the case of delay K up to €25 between 5 a.m. and 8 p.m. K up to €50 between 8 p.m. and 5 a.m.

Special featureTicket1000 9 o’clock ticket for late starters: valid Monday to Friday from 9 a.m.; all other Ticket1000 features apply.

Upgradability Per person, journey and additional use, one ZusatzTicket (additional ticket) in each case (special rules apply to theZusatzTicket intransit to theVGM.)

K expansion of the validity area to price level E

or K bicycle transport

or K �1st class use

12 13

YoungTicketPLUSThe YoungTicketPLUS is only available by subscription.

SchokoTicketThe SchokoTicket is only available by subscription.

Who can have it all male and female pupils under the age of 25




as many trips as you like in the selected validity area round-the-clock (price level North Region, or South or price level E). Special rules apply in the case of passage to the neighbouring transport associations VRL and VGM.

Mobility guarantee

Cost reimbursement in the case of delay K up to €25 between 5 a.m. and 8 p.m. K up to €50 between 8 p.m. and 5 a.m.

Upgradability Per person, journey and additional use, one ZusatzTicket (additional ticket) in each case

K Extension of the area of validity to the entire region covered by the Transport Association (not necessary for price level E)

or K bicycle transport

Who can have itapprentices, trainees and students at academies and institutions of higher education (unless a semester ticket is used)




as many trips as you like in the selected validity area round-the-clock as well as transport throughout the day of a bicycle for the ticket owner in the validity area

Bonus

Monday to Friday after 7 p.m., all day at the weekends, on public holidays as well as on 24 December and 31 December:

K extended validity area in Region North or SouthK take along one additional person in the respective

validity area

Mobility guaranteeCost reimbursement in the case of delay K up to €25 between 5 a.m. and 8 p.m. K up to €50 between 8 p.m. and 5 a.m.

Special features

For those who do not want to buy a monthly subscription the YoungTicket is available as a monthly ticket. The YoungTicket does not include any added benefits or the possibility of transporting a bicycle.

Upgradability Per person, journey and additional use, one ZusatzTicket (additional ticket) in each case(special rules apply to the Zusatz-Ticket in transit to the VGM.)

K Mondays to Fridays before 7 p.m.: expansion of the validity area to price level E

or K �� Monday to Friday after 7 p.m., all day at the

weekends, on public holidays as well as on 24 December and 31 December: in the case of trips for the ticket owner and person travelling on the same ticket which go beyond the extended validity area (Region North or South)

or K Bicycle transport for people travelling on the

same ticket

When transporting a bicycle before 7 p.m., the holder of the ticket requires a second ZusatzTicket (Additional Ticket) for the bicycle.

SchöneFerienTicket NRW

Extend your mobility in the holidays to the whole of North Rhine-Westphalia!For all pupils under the age of 21 there is the SchöneFerien-Ticket NRW. It is valid in the Easter, summer, autumn and Christmas holidays for all buses and rail travel, as well as all regional trains throughout North Rhine-Westphalia.

SchöneFerienTicket NRW (all prices in euros)

Christmas holidays 2013/2014 27.00

Easter holidays/autumn holidays 2014 Christmas holidays 2014/2015 28.00

summer holidays 2014 58.00

14 15

BärenTicketThe BärenTicket is only available by subscription.

Tickets For Occasional Travellers

EinzelTicket (single fare ticket)K Valid from point of purchase to desired destination within

the ticket validity area K Transfers included (not valid for round and return trips)K Also available for short trips

4erTicket (4 Trip Ticket)K Up to 14% cheaper than the EinzelTicketK Good for four single fares including required transfers with-

in the ticket validity area (not valid for round or return trips)

Maximum validity timePrice levels

Short trip A B C D E

Period of validity after stamping

up to 30

min.

up to 90

min.

up to 2

hours

up to 3

hours

up to 4

hours

up to 5

hours

TagesTicket (day ticket) TagesTicket: With the new TagesTicket (Day Ticket), indi-viduals or groups of up to 5 people can travel for a whole day by bus or rail until 3 a.m. on the following day.

Who can have it everyone aged 60 and over




as many trips as you like in the selected validity area round-the-clock (price level D Region North or South* or price level E) and transport throughout the day of a bicycle for the ticket owner in the validity area

Bonus

Monday to Friday after 7 p.m., all day at the weekends, on public holidays as well as on 24 December and 31 December:

K take along one adult and up to 3 children under the age of 15 in the respective validity area at no extra charge

Mobility guarantee all day up to €50.00

Special feature1st class use included - this also applies to people travelling on the same ticket

Upgradability Per person, journey and additional use, one ZusatzTicket (additional ticket) in each case

K expansion of the validity area for the ticket owner and people travelling on the same ticket to price level E

or K Bicycle transport for people travelling on the same

ticket

or K one trip with the Spielbank-Express in Dortmund

* The BärenTicket with the price level D Region South is also valid in the VGM tariff zones

Raesfeld, Borken, Heiden and Reken.

BärenTicket prices (all prices stated in Euro)

Price levelby subscription

per month per day**

D 74.60 2.45

E 98.90 3.25

** Average values based on the price for a BärenTicket as an annual subscription.

Price levels

Short-trip

A B C D E

TagesTicket 1 person

- 6.50 13.00 22.00 26.00 26.00

TagesTicket 2 persons

- 9.50 16.50 26.00 30.50 30.50


- 12.50 20.00 30.00 35.00 35.00


- 15.50 23.50 34.00 39.50 39.50


- 18.50 27.00 38.00 44.00 44.00

(all prices are stated in Euros)

16 17

ZusatzTicket (all prices are stated in euros)

Ticket

(additional ticket)* 3.10

(4 rides additional ticket)* 11.20

Sold by Drivers, customer service centres, sales offices, mobile phone, internet, ticket machines

Upgradability

K expansion of the validity area for individual trips in the case of season tickets to price level E (per person and trip)

or K ��extension of season tickets for individual trips to

the validity area Unterer Niederrhein (lower Lower Rhine) tariff zone (Apprentice Monthly Ticket, Apprentice Subscription)

or K ��Monday to Friday after 7 p.m., all day at the

weekends and on public holidays as well as on 24 December and 31 December: in the case of trips which go beyond the extended validity area (Region North or Region South) (Ticket2000 and YoungTicketPLUS) up to price level E

or K for people travelling on the same ticket in extended

validity areas

or K for bicycle transport, unless already included in the

ticket use

or K �1st class use (excepted from 1st class use:

SchokoTicket, YoungTicket and YoungTicketPLUS)

or K one trip with the Spielbank-Express in Dortmund

ZusatzTicket (additional ticket)

For certain routes or services within the VRR a ZusatzTicket is required, which can only be used together with another valid VRR ticket. General rule: Per person, journey and additional use you require

one ZusatzTicket in each case.

*The ZusatzTicket (additional Ticket) is valid in the transfer tariff to the Münsterland (VGM) for all of the above additional uses only in Olfen. In the remainder of the transfer tariff region to the VGM, the ZusatzTicket (additional Ticket) is only valid for transporting a bicycle or for first-class use.

Children in the VRRChildren aged six and up require tickets at child rates. From the age of 15 the adult rates apply. Children under the age of six travel free of charge if accompanied. There is no charge for prams in the VRR.

AccompanimentChildren may only travel alone by bus or rail from the age of six and up. Children under the age of six must always be accompanied: either by an adult or by another child who is older than six. The only exception: child-ren who are not yet six years old but who already go to school may use local public transport without accompaniment.

Advantages:K Stamp once, travel all dayK Save money by the third tripK Travel back and forth as often as you wish: convenient and

flexible within the ticket validity area of your choice

Tickets for occasional travellers

Price levels

Ticket Short-trip A B C D E

EinzelTicketAdult

1.50 2.50 5.30 11.00 13.10 16.50

EinzelTicketChild

1.50

4erTicketAdult

5.70 9.40 18.90 38.60 45.50 58.60

4erTicketChild

5.70

TagesTicket (Price for one person)*

- 6.50 13.00 22.00 26.00 26.00

Price for each additional person

- 3.00 3.50 4.00 4.50 4.50

Only available as an OnlineTicket or HandyTicket (Mobile Phone Ticket)

Ticket A1 A2 B C D E

10erTicket (Ticket for 10 rides) 22.00 22.00 44.00 88.00 100.00 133.00

7-TageTicket (7-days-ticket) 20.70 24.80 37.10 48.60 58.90 85.70

(all prices are stated in Euros)

*The TagesTicket (Day Ticket) is valid for up to five people including the ticket holder.

Discount-Tip

Discount-Tip

18 19

Tickets for all of North Rhine-Westphalia (NRW)

SchönerTagTicket NRW for 5 peopleK Entitles up to 5 people of any age or one or two parents or

grandparents to travel with any number of their own children or grandchildren under the age of 15

K Valid Mondays through Fridays between 9 a.m. and 3 a.m. the following day as well as all day Saturdays, Sundays and official holidays

K For travel in second class in regional trains as well as all buses and trams in North Rhine-Westphalia

SchönerTagTicket NRW SingleK Valid for one person throughout North Rhine-Westphalia

K Valid Mondays through Fridays between 9 a.m. and 3 a.m. the following day as well as all day Saturdays, Sundays and official holidays

K For travel in second class in regional trains as well as all buses and trams in all of North Rhine-Westphalia

SchöneFahrtTicket NRWK Valid for one person throughout North Rhine-Westphalia

K Valid for two hours after stamping

K For travel in second class in regional trains as well as all buses and trams in all of North Rhine-Westphalia

K Children from 6 to under 15 years of age travel for half price Schönes-Wochenende-Ticket (Weekend Ticket) K Valid for all regional trains throughout the entire country

and all buses and trams in the entire VRR area

K Valid Saturdays or Sundays from midnight until 3 a.m. the following day for 5 persons or parents/grandparents (maxi-mum of 2 adults) with an unlimited number of own children/grandchildren under 15 years of age

K For travel in the second class Please note: SchönerTagTicket NRW and SchöneFahrtTicket NRW are available throughout North Rhine-Westphalia at all DB (Deutsche Bahn) ticket counters, ticket vending machines and locally at all transport company customer service centres as well as in some cases from your bus driver.

Where can you get your tickets?

You can purchase tickets at any customer service centre, public transport company ticket counters, private sales agencies and ticket machines throughout the VRR area or via Internet. EinzelTickets (single fare tickets), TagesTickets (day tickets) and ZusatzTickets (additional tickets) may also be purchased from drivers.

Please remember to stamp your ticket before beginning your trip. You will find stamping machines in all buses and trams as well as on platforms and stairs leading up to platforms.

Please note: Tickets obtained from drivers and some ticket machines are stamped at the time of purchase.

Even more convenient: Purchase the ZusatzTicket (Additional Ticket) via mobile phone

Do you need a ZusatzTicket (Additional Ticket) to add additional services to your ticket? Now you can buy the ZusatzTicket (Additional Ticket) at any time using your mobile phone! In addition to the ZusatzTicket (Additional Ticket), you can find all other tickets paid for in cash, i.e. the monthly tickets Ticket1000 and Ticket2000 as well as the NRW tickets, in your transport company’s HandyTicket (Mobile Phone Ticket) Shop. You can also buy the 10erTicket (Ticket for 10 rides) and the 7-TageTicket (7-day ticket) in the various price levels exclusively in the HandyTicket (Mobile Phone Ticket) Shop. Simply download the app, register and off you go!

20 21

KombiTicket When you visit trade shows, concerts, sporting events, amusement parks or similar venues, check to see if your admission ticket has the KombiTicket logo. If you see it, you’ll save money: KombiTickets include the VRR fare to the venue and back. KombiTickets are available at ticket sales offices, from the venue’s organiser and all sales counters with the KombiTicket logo.

Online ticket advice

Do you often travel by bus and rail and are looking for the right ticket for your journeys? How much does a Ticket cost? These questions can be answered by the ticket adviser on the Internet at www.vrr.de in the section "Tickets and Tariffs". There, all you have to do is enter your starting point and destination and you will receive a recommendation for the most suitable ticket.

A Chip Card To Keep You Mobile

Subscription tickets are issued as a chip card with the following advantages:K Convenient – no need to purchase a stamp every month.

K Easy ticket alterations – have your price level, tariff zone or ticket type changed right in your customer service centre.

K Quick replacement of lost or stolen cards for a nominal fee.

The Mobility Guarantee

The mobility guarantee applies to all tickets of the VRR net-work tariff and the NRW tariff. This means that in the case of delay Ticket2000 and BärenTicket customers receive a re-fund for their IC/EC or ICE and taxi costs all day up to €50, and the users of all other tickets up to €25 between 5 a.m. and 8 p.m. and €50 between 8 p.m. and 5 a.m.

The mobility guarantee applies if the means of transport selected by you leaves the stop more than 20 minutes later than stated in the timetable, and there is no other obvi-ous bus or rail alternative to your destination. The transport company requires an application for a refund from you within 14 days of the date on which your means of transport was delayed.

The application can be obtained from the customer service centre or at www.vrr.de. The refund does not apply to delays resulting from strikes, bad weather, forces of nature and bomb threats.

A subscription that pays off

Customers with a subscription are re-warded by the network with the Abo-Lust for their loyalty to bus and rail. Twice a year they receive the AboLust booklet by mail – and with it a wide range of extras and special offers for various leisure destinations. In line with the wide variety of subscription tickets available, there is also the AboLust with various offers for different age groups.

Tip: Other people included on your ticket are also entitled to the Mobility Guarantee.

22 23

Assuring Quality For Satisfied Customers

The metropolradruhrIf you ride a bicycle from time to time, Germany’s largest public bicycle hire system is a good alternative for you. The metropolradruhr supplements bus and rail, as well as Bike+ Ride, and offers you the opportunity to cover the last kilo-metre from the stop to the office or cultural event by bike. Further information can be obtained on: www.metrolpolradruhr.de

Competition for Better Services In recent years, competition has begun to play an important role in regional train traffic : VRR bids out train routes in a European competition process and selects the competitor with the most attractive offer. Quality is an important factor in the competitor selection process – to the benefit of our customers. All contracts awarded to rail companies contain quality standards. Rail companies that do not meet these standards have to pay penalties. In order to guarantee compliance with these standards, the VRR has developed a modern quality control system which carries out objective measurements of the service quality, including the opinion of customers by means of regular satisfaction surveys. This system is part of our contract with the railroad companies and ensures that the Deutsche Bahn and the various private companies such as Regiobahn, Abellio, NordWestBahn and Keolis Deutschland have a vested interest in providing top-notch service to you.

Customers help ensure quality Our own customers play an active role in ensuring that our quality standards are met. They help us and our transport companies improve our services. In recent years, over 300 volunteer LinienScouts (line scouts) have been keeping us informed about punctuality, safety, service and comfort.

By giving us the customers’ point of view, LinienScouts supply important indications about where our services can be improved. This means that volunteers play a vital role in making our quality control offensive successful.

“Station Chaperones"Well-kept train stations don’t just make a trip more enjoy-able, they also make the surrounding area more attractive. That’s why volunteer “Bahnhofspaten” (station chaperones) keep a watchful eye over “their” station. They take respon-sibility and keep their station attractive by reporting any damage to the responsible rail company. In this way dirt or damage can be quickly removed. Around 70 stations in the VRR are looked after by “station chaperones”.

Customer Advice On the Internet pages of the VRR customer advice service at www.vrr.de you will find important information and the latest tips for your journey by bus and rail. We offer you answers to frequently asked questions, give you tips for your ticket purchase or assistance with the use of the electronic time-table information – and much, much more.

Travel safely The Zentralstelle für Regionales Sicherheitsmanagement und Prävention (ZeRP) (central office for security and pre-vention) is a cooperation association set up on 19 October 1998 by the Ministry of the Interior for the State of North Rhine-Westphalia in the pilot area of Bochum, Gelsenkirchen and Dortmund.

The cooperation association, which has its headquarters at the Verkehrsverbund Rhein-Ruhr in Gelsenkirchen, now has 30 partners.

An important part of the cooperation association is the regular exchange of local and regional information and experience concerning safety-related events. In a central database all of the information and occurrences relating to graffiti/vandalism and nuisance are stored.

On this basis the partners can draw up situation reports and thereby identify problems at an early stage. Similarly, the database represents the foundation for compiling preven-tion strategies and deployment concepts by the local law enforcement partners.

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Our prices at a glance

Season Tickets (all prices are stated in euros per month)

Price levels


Ticket1000 64.35 67.05 99.25 130.65 158.20 231.55

Ticket1000 subs. 56.04 58.39 86.43 113.77 137.76 201.63

Ticket1000 9 o'clock ticket 47.35 49.30 72.90 95.60 117.00 168.65

Ticket1000 9 o'clock ticket subs.

41.23 42.93 63.48 83.25 101.88 146.86

Ticket2000 71.40 74.20 106.90 137.25 167.15 244.20

Ticket2000 subs. 62.18 64.61 93.09 119.52 145.55 212.65

Ticket2000 9 o'clock ticket 52.70 54.60 80.60 102.30 125.10 179.90

Ticket2000 9 o'clock ticket subs.

45.89 47.55 70.19 89.08 108.94 156.66

BärenTicket - - - - 74.60 98.90

ZusatzTickets/Tokens (all prices are stated in euros)

ZusatzTicket 3.10

4er ZusatzTicket 11.20

*The ZusatzTicket (Additional Ticket) is valid in the transfer tariff to the Münsterland (VGM) for all of the above additional uses only in Olfen. In the remainder of the transfer tariff region to the VGM, the ZusatzTicket (Additional Ticket) is only valid for transporting a bicycle or for first-class use.

Cash tickets (all prices are stated in euros)

Price levels

Ticket Short trip A B C D E

EinzelTicketAdult 1.50 2.50 5.30 11.00 13.10 16.50

EinzelTicketChild 1.50

4erTicketAdult 5.70 9.40 18.90 38.60 45.50 58.60

4erTicketChild 5.70

TagesTicket (day ticket) Price for one person*

- 6.50 13.00 22.00 26.00 26,00

Price for eachadditional person - 3.00 3.50 4.00 4.50 4.50

* The TagesTicket (Day Ticket) is valid for up to five people including the ticket holder.

Ticket offers in the lower Lower Rhine tariff zone

Bargain ticket - 2.70 - - - -

Only available as an OnlineTicket or HandyTicket (Mobile Phone Ticket)


10erTicket (Ticket for 10 rides) 22.00 22.00 44.00 88.00 100.00 133.00

7-TageTicket (7-days ticket) 20.70 24.80 37.10 48.60 58.90 85.70

Discount-Tip

Discount-Tip

(all prices are stated in euros)

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Tickets for all of NRW** (all prices listed in euros)

SchönerTagTicket NRW for 5 people 41.00*

SchönerTagTicket NRW single 28.50*

SchöneFahrtTicket NRW (adult) 17.80

SchöneFahrtTicket NRW (child) 8.90

Schönes-Wochenende-Ticket (Weekend Ticket) 44.00*

FahrradTagesTicket NRW 4.70

* Not including service charge of 2.00 euros per ticket for purchase at DB (Deutsche Bahn) ticket counters

** These will probably be valid until 31 December 2014.

First Class and IC/EC surcharges You would like to reach your destination faster or more com-fortably? You can purchase the appropriate upgrades at the DB ticket counters.

Pupil and Apprentice Tariffs (all prices are stated in euros per month)

Price levels


YoungTicketpurchased separately

49.90 50.55 75.50 97.35 105.80 149.20

YoungTicketPLUS subscription 44.06 44.61 64.77 82.19 89.28 129.91

SchokoTicket - - - - 32.10 48.60

Own share 1st child - - - - 12.00 28.50

Own share 2nd child - - - - 6.00 22.50

Own share 3rd child - - - - - 16.50

Tickets available for apprentices in the lower Lower Rhine tariff zone*

Monthly ticket 49.90 - 75.50 98.85 119.25 -

AzubiAbo

(per month) 44.06 - 64.77 85.09 96.80 -

* If the starting point and destination of the route being travelled on are both in the lower Lower Rhine tariff zone a monthly ticket for apprentices or an AzubiAbo is required. For all other routes within the VRR (including from the lower Lower Rhine tariff zone to other VRR tariff areas) the YoungTicket or YoungTicketPLUS is available.

IC/EC monthly surcharge** (all prices are stated in euros)

IC/EC surcharge 64.80

IC/EC monthly surcharge as a subscription

(per month)55.00

** These will probably be valid until 31 December 2014.

1.-Klasse-Tickets (all prices are stated in euros)

Price levels A/B C-E

1st class single journey (ZusatzTicket) 3.10 3.10

1st class monthly ticket 46.05 58.40

1st class monthly subscription ticket (per month) 40.10 50.85

Documents

Welcome to the VRR - STOAG · Welcome to the VRR Tips and information for new customers in local public transport Welcome to the VRR 2014 Any questions? Our customer service representatives