Welcome to the WIC Coordinator Webcastwebcast.mihealth.org/WIC/2013/WIC_Coordinators_02... · 2/26/2013 1 Welcome to the WIC Coordinator Webcast February 28, 2013 Contact MPHI 517‐324‐8330

2/26/2013

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Welcome to the WIC Coordinator Webcast

February 28, 2013

Contact MPHI

517‐324‐8330

For Technical Questions during the webcast

Presenters will be seen

here

PowerPoint presentation will be seen

here Slides and Resources

Please submit questions using the ASK bubble, at any point during the

presentation

The “Ask a Question” button to pose your questions

Welcome to the WIC Coordinator Webcast

February 28, 2013

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WIC Coordinator Webcast 2/28/13

~ Director’s Updates

~ WIC Funding and Status

~ Caseload

~ New Initiatives

Remember to register for the:

2013 WIC Training and Educational

ConferenceQuestions or concerns email:

[email protected]

March 1st

Registration & HotelCloses

March 28th, 2013Register NOW!

WIC Trainings

Laboratory

&

Anthropometric Measurement

offered the day after the 2013 WIC Training and Educational Conference

Register at:

www.events.mphi.org

Diane Traver

Nutrition Education / Risk Updates

Nutrition Ed & Risk Update


HR Counseling Web‐based ModuleNow available!https://learning.mihealth.org/SOLO/login.aspx

•Save the Date! March 14, 2013 •When? 9:00 AM – 12:30 PM

•What? Updates (2012‐13 USDA Risk changes)•Celiac•Food allergies•Lactose intolerance

and

•GDM postpartum guidelines

Nutrition Update Webinar


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What’s New in Redesigned Login PageRedesigned Login Page

HELP‐ New Chat HoursHELP‐ New Chat Hours

New chat hours are: M‐ 12‐3pm T‐ 12‐3pmW‐ 3‐6pm R‐ 1‐4pm

F‐ 10am – 1pm

Virtual EducatorsVirtual Educators wichealth Menuwichealth Menu

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3 New Client lessons!

2013 Client Flyers!

Clinic Lesson outlines

Archived wichealth.org training webcasts

Soon: Revised Self‐guided staff training

on Wichealthsupport.org

wichealth.org Updates


Farm to Family:

Keeping Foods Safe

Ensuring fruits and vegetables are safe to eat by taking simple steps each time they are offered, such as:

•Check

•Clean

•Separate

•Cook

•Chill

•Throw Away

Lesson AdditionLesson Addition

3 new Client lessons!

Family: Farm to Family: Keeping Food Safe

Pregnant Women: Understanding Your Baby’s Sleep

Infants: Understanding Your Baby’s Cues

Developed by CA WIC following the Dr. Jane Heinig model.

No “Stage of Change” continuum of progression

Lesson Name Change:

Old: Create Good Eating Habits in your Child

New: Make Meal Time a Family Time

Encourage clients to write a statement at end of the module.

wichealth.org


Updated FlyersUpdated Flyers

Updated client flyers and insertsavailable at wichealthsupport.org

Updated 2013 Client Flyers!

Michigan Specific on WIC website Text messaging opt‐ins

Baby Behavior Lessons

(vs. Generic on wichealthsupport.org)

Text Messaging Available

Fruit and Veggies Grow Healthy Kids

Eat Well – Spend Less

Video hosts are live (in both English and Spanish) for Healthy Drinks, Good Eating Choices, Child Fruit & Veggie, and Whole Grains

wichealth.org

Client Resources


New Password Requirements for staff accounts:

Lower and upper case letters

At least 1 number

At least 1 symbol

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Customized Usage Report:

https://www.wichealthsupport.org/stats/

Annual Reports: https://support.wichealth.org/evaluations.aspx

Clinic Lessons: https://support.wichealth.org/file‐library.aspx

Useful for classes, 1‐on‐1 counseling, new staff orientation

Preview to save time

wichealthsupport.org Local Agency Support and Resources


Self-Guided Training will be available

on wichealthsupport.org soon!

Training MaterialsTraining Materials

Got Questions about Wichealth account or clinic lessons?

Contact Stephanie at

[email protected]

Upcoming

WebcastsWebcasts

Archived

Getting Your Agency Started

February 26 at 1pm EST

Promotion Tips

February 28 at 1pm EST

What’s New in the wichealth World

March 28 at 1pm EST

All archived webinars available for download at

wichealthsupport.org

*Not all, but most webinars are recorded

Name Local Agency

Arlene Campbell Lapeer County

Robin Semelbauer Public Health Muskegon

Gayle Hood Mid‐Michigan District HD

Josie Lam Barry‐Eaton HD

Casey Young Public Health Of Delta Menominee

Lynn DeMoor Health Dept. Of NW Michigan

Laura Homrich Kent County

Kathy Bartels Health Delivery

High Risk Advisory Team!


Risk Help Files (thank you to High Risk Advisory Team)

Direct link, Nutrition Health Summary screen help tab to USDA Risk description fact sheet‐ Definition values, Justification, Implications for WIC providers, References

Upcoming AttractionsTune in to the MI‐WIC April release webcast:


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History

Care Plan for High Risk MI‐WIC

Nutrition EdPolicy Revisions in progress:

Nutrition 5.01, 5.03

High Risk 5.02

Upcoming AttractionsTune in to the MI‐WIC April release webcast:


Nutrition Care Manual GuidanceShared Lessons on MDCH‐WIC/WIC

Providers/Nutrition Education Resources and Publications/Modules: Nutrition Education Shared Lessons

Food Safety During Pregnancy

•For group class or one-on-one education

•Developed by District Health Department #10

Healthy Fit Session #1: Snacks and Physical Activity

•For group class

•Developed by Macomb County Health Department WIC Program

MDCH WIC Website


Self‐Directed Ed/ take‐home lesson:

Healthy Habits for a Healthy Weight during Childhood (tentative title)

Nutrition Ed Advisory Team


2011 Sesame Street Kits

2012 ( SDE lesson) about 60 available

Ellyn Satter handouts/packets

Healthy & Homemade DVDs

Wichealth.org General Brochures (Outreach, WIC promotion)

Garage Sale at WIC Conference

Extra Resources


Goal: Available at WIC Conference, 1 per clinic

Updated e‐form listings

Adding 2012 Nutrition Ed Commercial Resources listing section with source information

NE Annotated Bibliography Update


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HR Counseling Web‐based ModuleNow available!https://learning.mihealth.org/SOLO/login.aspx

One Year Certification

Linda Dingerson

One‐Year Certification for Children

Begins April 12, 2012

MI‐WIC will assign a one‐year

certification period for all C1‐C4 clients

as they are certified/recertified

Mid‐certification health/nutrition evaluation must be offered (CEVAL appointment)

Policy Updates

Focuses assessment on what has changed since last time

Allows CPA to address client concerns rather than answering questions on screens at CEVAL appointment

Provides mechanism to follow up on previous NE and referrals

More time for client‐centered nutrition education

One‐Year CertificationMaximizes WIC Services

No intake/income determination

Height and Weight

Head circumference (for children under 24 months)

Immunization assessment

Blood work – use the current schedule

Brief Update of Health and Dietary Assessment

Nutrition Education

Referrals and Food Package changes, if appropriate

Elements of Child Mid‐certification Visit

Look at What Happened Last Time

Review of last certification’s data

Track the client’s footprint

Clicking on the icon pops up the client’s Certification Information report

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Lab

Mid‐Cert Assessment Screen

Can only be saved during CEVAL Appointment

Nutr & Hlth Summary

Nutrition Education

Referrals

Food Prescription

Issue Benefits

Flow of MI‐WIC Screens

Replaces Medical and Nutrition History screens

Open‐ended questions

Ability to update:

Breastfeeding status

Medical Conditions

Medications

Household Smoking and TV Viewing questions

Add a text note to the record

Mid‐cert Assessment Screen

NE Pop‐up Changes Preparing For You

March 26‐27

WIC Conference Idea Mart Display

Late March‐Early April

Training Packet

Web‐based Training Module

April 4

Release Webcast

Release Notes

April 12

Revised Policies

WIC System Update

Laurie Perrelli

MI‐WIC Release 5.4

April 4th Webcast

April 11th Thursday evening – stop using MI‐WIC by 5 p.m.

April 12th – available in clinic

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MI‐WIC Release 5.4 Content

One Year Certification

Care Plan History

Breast Pump Inventory Notes and report improvements

Risk Help Files

Context Help including Help Files update

Other: Compliance Repayment changes, Vendor Online Application, Report platform change, Bug fixes….

2013 MI‐WIC Releases

Release 5.5

August 8th Thursday evening; August 9th

Friday

Release 5.6

December 12th Thursday evening; December 13th

Friday

E‐Notice and Health Officer letter went out in mid‐January

Clearing Cache

Open your Internet Browser

On your keyboard, click F12

A window appears on the screen

From the top Menu, click Cache

Dropdown appears, select Clear Browser Cache...

Pop‐up Message appears, "Are you sure you want to clear the Browser Cache?"

Click "Yes"

Appointment Reminder Texts

Appointment reminders by text message Implemented February 1st

Number of characters limited

Example:

WIC appt is <APPT_DATE>. Bring WIC Card, client listed, shots, proof of income/Medicaid. Questions <CLINIC_PHONE>. Client(s):<CLIENT_NAMES>

Summer EBT for Children

•USDA grant for pilot continues (Year 1: Grand Rapids Public Schools: Year 2: Add Mid‐Michigan ISDs)

•Year 3: Adding Kentwood School District (Kent County ISD) and Detroit Public Schools

•Piloting a smaller food package to assess use and need

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SAVE THE DATES

OCTOBER

23 & 24

Weds. & Thurs

LOCAL AGENCY DAY ‐ TOPICS

A. WHAT TOPICS WOULD YOU LIKE TO ADD ?B. TOPICS FROM EVALUATION & COMMITTEE

~ Workloads and Staffing ‐ FTEs ‐ Overview

~ Management Skills for WIC (ANY SPECIFICS?)

~ Outreach, caseload and processes

to keep one year olds in Medicaid and WIC

~ Coordinator Annual Work Plan and Schedule

~ Reports, monitoring and self‐audit –

(Or prefer separate Chart Audit Training?)

E‐mail your Feedback Now…

FEEDBACK PLEASETWO DAY TOPICS

* Recommend a group discussion topic__________

a. Workloads and Staffing

b. Compliance – Best Practices

c. Clinic Operations

d. Reports, monitoring and self‐audit

Local Agency Discussion Groupsby Caseload Size

SCHEDULED

Funding, Breastfeeding Peer Program Status

State Caseload, Trends and National Updates

Client Centered Nutrition Education Services

PRIME – Health Equity

Results from 2013 Management Evaluations

POSSIBLE OR PROVIDE OTHER TOPICS IDEAS…..

DHS – SNAP Compliance Practices

State Expectations for WIC Compliance

Outreach‐ How other States Retain Preschoolers

Two Day Coordinator MeetingState –Update – Topic Feedback

~E‐mail in topic/issues now ~

1) For Local Agency Group Presentation

2) For Local Agency Discussion Breakout

by Caseload Size Peer Groups

3) State Topic

~E‐mail topic/issues now ~

Reply NowTwo Day CoordinatorTopic Feedback

NEXT STEP FOR TOPICS

TWO DAY COORDINATOR MEETING SURVEY MONKEY

Two Day Coordinator Meeting Survey for Most Desired Topics

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~WIC CLIENT SATISFACTION SURVEY RESULTS~

Comments related to WIC State Operations

Policy/Procedure

~MARCH~

WANTED:

MARCH

MICHIGAN WIC

OPEN COMMENT PERIOD

Send Customer Satisfaction Survey Results with State Policy/Operations

to [email protected]

Do You Have Client Satisfaction Survey Results?

Jean Egan, TEC Manager

517‐241‐[email protected]

Thank You Civil Rights Policy 1.09

New and Improved!

CIVIL RIGHTS –New Staff Web Training Module

The Civil Rights module can be accessed at:

https://learning.mihealth.org/SOLO/default.aspx

First time user?

Introduction

This document is an overview of Michigan Public Health Institute’s (MPHI) Learning Management System (LMS). The LMS tracks individual training progress, and allows for reporting. The following

quick reference provides you with steps to register for access to MPHI’s LMS and how to access courses.

quick reference provides you with steps to register for access to MPHI’s LMS and how to access courses.

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First Time User?

Business RulesInternet Exploreris needed to access the LMS.

You need to have Javainstalled on your computer for the training courses to work properly. If you do not have it, go to www.java.com and click on the Free Java Download button.

CIVIL RIGHTS –New Staff Web Training Module

Access the site at https://learning.mihealth.org/SOLO/default.aspx

Click on the “First Time User” button.

Complete the five required fields, User Name, Password, First Name, Last Name, and Email.

Click “Register”. The

page will refresh, click on the “Close Window” button. Your User ID and Password will be immediately emailed to you.

From the LMS login screen, enter your User Name and Password.

CIVIL RIGHTS –Getting to the Web Training Module

Click the Go button. The page will refresh to the home page.

Click on the “My Learning Path” tab in the upper right hand corner. A list of all of the courses will display. You will have to click on the page numbers at the bottom of

the course name grid to advance to the page that lists the course you want.

Click on the course name hyperlink. A new window will open. Click on the “START ONLINE CLASS” button.

Click on the “GO TO ONLINE CLASS’ button.

CIVIL RIGHTS –Getting to the Web Training Module

Click on the “MY CLASSES” tab in the upper left corner.

Click on the “MY ONLINE CLASSES” option.

Click on the course name hyperlink to start the course.

Reminder:

You must use Internet Explorer.

You must have Java to view the course.

If you need assistance please send an email to [email protected]

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Civil Rights module review shall be done by all staff annually

Date of the review shall be

documented in MI WIC ‐ Admin under

Staff Training

New staff should take the Civil Rights Module test as soon as possible

All new staff should receive a score of 70% or better

Scores and the date of the test shall be documented in MI WIC under Staff Training

Please contact Cheryl Bernard at [email protected] or call 1‐800‐942‐1636 option 1 then option 2

&

THANK YOU

Questions?????

Client Compliance Update

Client Fraud and Abuse Investigations

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• MI‐WIC Policy 9.01

• Archived Webcast on MPHI Exhibitor Planner website http://learning.mihealth.org/mediasite/wiccomplianceandfairhearing_08242010/

• Power Point resource tool attached to this webcast

• Call State WIC office for assistance

Questions on how to conduct compliance investigations? ‐

Resources First responsibility in conducting an investigation is to attempt to contact the client involved in fraud case.

Must determine through an interview with the client whether the client intentionally committed fraud.

Client was read and understood WIC Client Agreement, etc.

Did the client have a true understanding that her actions constituted WIC fraud?

Conducting Investigations

When client cannot be located to interview, place an alert in the chart notifying staff not to issue new benefits until interview occurs.

If intent cannot be substantiated during an interview with the client, issue a Warning Letter along with Fair Hearing Flyer and copy of signed WIC Client Agreement.


• Use client interview as opportunity to provide education regarding what constitutes WIC Fraud.

• Review and highlight the fraud language in the most recently signed WIC Client Agreement regarding use of WIC benefits.

• Educate client. If getting too much WIC food, package should be tailored, etc. Client is not entitled to these benefits

Educate the Client

Do Not send out a warning letter to the client until the interview has been conducted!Client may never come back to WIC and you won’t be able to complete an interview Vendor may be tipped off if a potential case of trafficking


• If trafficking is suspected (EPPIC Records), do not contact the client. Notify State WIC office.

• When client is found guilty and sanctioned, children and infants may remain on program under a proxy not connected to the fraud case.

• If client is sanctioned and fined by a judge in a court setting (OIG sting), State staff will enter the complaint and monitor restitution payments


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• When client is found guilty and required to pay restitution, payments are sent directly to the MDCH accounting division. L. A. WIC staff is not involved.

• MDCH Accounting Division address is in letter, informing client where payments are sent.

• Clients who do not pay their restitution are referred to the Treasury Department, Collections Division to garnish the payment at tax time.


Online attempts to sell WIC benefits are exploding! Can respond to postings with a warning regarding selling WIC foods online. Example: “It is against the law to attempt to sell WIC Program benefits online”.

In the past two months, 21 of 26 cases involve a client who is attempting to sell WIC benefits

In Closing

• Keep your eyes and ears open regarding potential cases and keep State WIC staff informed of anything suspicious going on in your area.

• Some policy decisions regarding compliance still being made by State WIC Office. Watch for future updates.

• Compliance Monitoring is going to be ramped up by State WIC Division shortly. Watch for more to come on this.

In Closing

Thank you for all of your hard work and cooperation towards bringing the Michigan WIC Program in line with USDA Compliance Monitoring recommendations!

Together we can help assure better Program Integrity!

You are our stars!

Thanks!

Webcasts and Training ScheduleLinks and Review

Heather Kahn, MS, RD

The 2013 Training Calendar can be found on the WIC website at www.michigan.gov/wic under

“Information for WIC Providers”

2013 Training Calendar

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The WIC Website is currently being updated, so expect to see some positive changes in

the future

WIC Website

Tomorrow! Friday, March 1, 2013

Location: Ingham County Health Dept.

5303 Cedar, Lansing, MI

Building 3, Conference Room A

9:30 AM – 3:00 PM

Nutrition Education Work Group

Contact Diane Traver for more information

Email: [email protected]

Phone: (517) 335‐9535

Nutrition Education WG

Wednesday, March 6, 2013

Four Points by Sheraton

3600 East Cork St

Kalamazoo, MI 49001

Lab Training

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Thursday, March 7, 2013

Four Points by Sheraton

3600 East Cork St

Kalamazoo, MI 49001

Anthropometric Training

March 12 & 13, 2013Double Tree Suites Detroit

Downtown

525 W. Lafayette Blvd.

Detroit, MI 48226

313‐963‐5600Registration Deadline: March 5

Breastfeeding Basics

Thursday, March 14, 2013Nutrition Updates9:00 AM – 12:30PM

Time is 30 minutes earlier than most WIC Webcasts

WebcastConference and Hotel Location

Grand Traverse Resort & Spa

100 Grand Traverse Village Blvd.

Acme, Michigan 49610

231.534.6000

www.GrandTraverseResort.com

WIC ConferenceMarch 26 & 27, 2013

Conference Fees

WIC Program Staff FREE

BFI Peers FREE

Non‐WIC Full Event $95

Non‐WIC One Day $75

Registration Deadline: March 1st

www.events.mphi.orgSelect: “Upcoming Events,”

Then, “WIC Conference”

Where to Register?

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A Laboratory and Anthropometric Training will be offered the following day

for your convenience.

Thursday, March 28, 2013

Clerical Training will be offered April 24th & 25th, 2013

In Midland

Clerical Training

A webcast will be offered Thursday, April 25th, 2013 discussing Management

Evaluation.

Webcast: Management Evaluation

THANK YOU!

Heather [email protected]

Documents

Welcome to the WIC Coordinator Webcastwebcast.mihealth.org/WIC/2013/WIC_Coordinators_02... · 2/26/2013 1 Welcome to the WIC Coordinator Webcast February 28, 2013 Contact MPHI 517‐324‐8330