PowerPoint Presentation

Welcome to Training for the2016 Cookie Sale Program!

12010 Cookie Sale Training for Families2016 Cookie Sale Theme

Having fun!Helping the troop earn moneyLearning how toHandle moneyWork as a teamMarket and sell a productSet and meet goalsMeet peopleManage time wiselyManage inventory (cookies)Provide excellent customer serviceThe Cookie Sale Program is About:Its about way more than just selling cookies!3The cookie sale program is about a lot more than just selling cookies!2010 Cookie Sale Training for FamiliesCookie Sale BasicsCookies are now $4.00 per box and cannot be sold for any other price!Gluten Free cookies are also now $4.00 per package and are part of our regular cookie lineupGirls need to be registered and turn in a signed permission form to our troop before selling cookies ( if you turned one in for Fall Sale then you do not need to turn in another one)Girls can begin selling at 9:00 a.m. on January 16, 2016Families do not pre-pay for cookies, but all cookies must be paid in full by the deadline set by your Troop Cookie Manager.

4Remind parents to fill out, sign and return G-1 Permission Slips if they havent already

2010 Cookie Sale Training for FamiliesKnow Our Correct Cookie Names

Thin MintsPeanut Butter PattiesCarmel deLitesShortbreadPeanut Butter SandwichLemonadesCranberry Citrus CrispThanks-a-LotsGluten Free Trios

5remind girls and parents that they should know their product before selling it to the consumer! Samples of all cookie varieties will be available at the rallies. Each troop gets a box of the Thanks a lots since its the 10th anniversary of this cookie. Make sure you know our cookie names and not the names of Little Brownies cookies like Samoa and tagalong! Those are not our cookies.

2010 Troop Cookie Sale TrainingCookie Sale GoalsGirls and troops that set goals, sell more cookies!Customers want to know your goal and what your troop proceeds are going to be used for.Our troop sales goal is ________Set individual sales goal by Jan. 31 Go to COCO at www.abcsmartcookies.com/goalsEnter your goal by January 31Earn the Goal Getter patch

6Setting a troop goal and individual girls goals is extremely important to having a successful cookie sale. Customers want to know your goal and are much more likely to purchase cookies to support your troop if the girls can communicate the goal.

Encourage your girls and parents to write down this Web site and visit it as soon as they get home. There are many, many interactive and interesting features for girls of all ages, and volunteers, on the Web site. Have the girls set their goals during a meeting if you have Internet access.

Goal Getter patches will be delivered with the troops patches and recognitions at the end of the cookie sale.2010 Cookie Sale Training for FamiliesCookie Sale MaterialsOrder Card & insert with Recognition & COCO InformationMoney envelopes CookieGramBuy 5 Certificates

7Troops should receive enough order cards to give 2 order cards to each girl. Remember, order cards will be available January 16/17Give each girl one order card, and additional cards as needed; make sure you have a signed Permission Form for a girl before giving her an order card. Also give each girl one money envelope now, and distribute remaining money envelopes as needed.

Encourage the girls and parents to read the CookieGram thoroughly and ask questions as soon as possible2010 Cookie Sale Training for FamiliesEnd of Sale RecognitionsRecognitions are cumulative!Journal with Chromastix125+ BoxesDiva Pin and/or Dangler275+ Boxes

Hedgehog Lip Gloss 200+ Boxes

6-n-1 Scarf300+ BoxesDoor Hanger Memo Board50 + BoxesTheme T-Shirt255 + Boxes82010 Troop Cookie Sale TrainingCross Body Bag, Mix-not-Match Earrings,Superstar Destinations500+ BoxesBeach Towel, Hedgehog Pillow & Foldable Sunglasses900+ BoxesLunch Cooler & Sport Bottle600+ BoxesTheme Hoodie800+ Boxes

Large Plush Hedgehog700+ Boxes

End of Sale RecognitionsSmall Plush Hedgehog400+ Boxes92010 Troop Cookie Sale TrainingKindle Fire1,500- 1,999 BoxesEnd of Sale RecognitionsGoPro Hero Camera2,000- 2,499 BoxesBeats Headphones2,500-2,599 BoxesiPad Mini3,000-3,499 BoxesApple Watch Sport3,500 + Boxes

Duffle Bag & Fitbit1,000- 1,499 Boxes102010 Troop Cookie Sale TrainingPatchesTheme Participation Patch15 + boxesSuper Patch500+ boxesAchievement Bar150+ boxesGoal Getter PatchEnter your goal by January 31Operation Cookie DropTurn in donations for15+ boxes of cookies($52.50 or more)Online Marketing PatchSend 15+ online ordersGet at least 1 online order through COCOdirect

112010 Troop Cookie Sale Training

Top three sellers in troop receive a certificateTop three sellers in each county/area receive an engraved medalTop three sellers in council receive trophies and a special luncheon with our CEOOther Recognitions

122010 Cookie Sale Training for FamiliesParents responsibility to submit the online Superstar requests, not the Troop Cookie Manager or LeadersGirls (and sisters combined sales) that sell 500+ boxes qualifyThe more boxes you sell, the more points you earnSpend points on things like free movie tickets, admission to Carowinds and Busch Gardens, Build-a-Bear Gift cards, NC Aquarium Membership, restaurant gift cards, Cookie Dough, and much more!Go to www.nccoastalpines.org to download the Superstar Destinations brochure before April 1, 2016

132010 Cookie Sale Training for FamiliesGirls that sell 5,000+ boxes with this council in their years as a Girl Scout become members of the High Achievers Club and receive special gifts and recognitions including a plaque, business cards, special gift, and a Letter of Recommendation from the CEO of Girl Scouts-NC Coastal Pines (great for school and job applications!)

14Sales must be within Girl Scouts NC Coastal Pines; sorry, sales from other councils do not apply. Troops or parents that think a girl may be qualified should send an e-mail to the council; see the CookieGram for more information.2010 Cookie Sale Training for FamiliesTroop Proceeds

Box-per-girl averageProceeds Rate1-149$0.50 With All150-249$0.58 Recognitions250-349$0.60350+$0.631-149$0.55 Patches Only150-249$0.63250-349$0.65350+$0.67New this year! We now have a tiered level troop proceeds plan that is based solely on the troops box-per-girl average. The more the troop sells the more proceeds they earn! Troop girls should vote on which plan they want: Proceeds with recognitions or higher proceeds with patches only.15Troops that are interested in the 50 cent proceeds plan should vote on the proceeds plan prior to the start of the sale; adult volunteers should not make this choice for the girls.

Girls in all troops earn patches and are eligible for Superstar Destinations regardless of the troops proceeds plan.2010 Cookie Sale Training for FamiliesCookie MoneyCollect money when cookies are delivered- Check with your Troop Cookie Manager for dates when they want you to turn in moneyCookies cannot be returned to the troopWe cannot accept personal checks for more than $150Only take checks from people you know and trust- you are responsible if their check bounces.Checks should be payable to our troop

16Troops are cautioned not to accept any checks even from parents for more than $200. Payments in excess of $200 should be made with cash, a cashiers or bank check, or money order.

Troops should not give girls additional cookies until they have paid for at least half of their initial order. Tell your parents that the troop is required to pay for half of their initial order by March 2 so its extremely important for every girl to pay for at least half her order by then.

To qualify for the Wii, Superstar Destinations and Top Seller acknowledgement a girl must pay her cookie bill in full by March 14

Once a parent signs for cookies, they cannot be returned to the troop, a cupboard, warehouse, traveling truck, or the council.2010 Cookie Sale Training for FamiliesMoney SafetyDo not carry large amounts of moneyDo not keep money inside your carDo not have money out in the open in your home- turn it in to the troop at least once a week!Keep track of how much cash youve collected and turned in with receipts from the Troop Cookie ManagerKeep your receipts for everything for at least 3 months

17Girls should write their name in the Memo field or top left corner of each of their customers checks2010 Cookie Sale Training for FamiliesSelling SafelySell in neighborhoods where you know the peopleSell during daylight hoursGirl Scout Daisies, Brownies and Juniors should sell with an adult; older girls should sell with an adult or a buddyDo not enter the home of a strangerDo not give people your last name or addressPractice pedestrian safety

18Troops should review Safety-Wise and help girls and adults understand how to participate in the cookie sale safely.2010 Cookie Sale Training for FamiliesBoost Your Sales COCO, COCOdirect, E-mail, texting, Facebook, Craigslist COCO is the ABC Bakers site where girls can set their goal, send out e-cards for promise orders, play games and much more! www.abcsmartcookies.com/cocoCOCOdirect is part of COCO where girls can send emails for complete online sales!Girls can send e-mail or text messages to let friends and family know youre selling cookiesTroops and girls can promote the sale on Facebook, Twitter, Instagram, Snapchat, Craigslist or in classified ads or any other form of social media (but not eBay or any online selling site)

19The e-mail blueprint (available at www.nccoastalpines.org and on the 2014 Troop Cookie CD) provides several canned messages that girls can copy and paste into an e-mail or text message, and also provides examples of appropriate and inappropriate e-mail messages.

Messages to work/business email distribution lists, and beyond a girls friends, family and known neighbors are not allowed.2010 Cookie Sale Training for Families

Your troops have a customized webbased business center! Our Cookie Command Center, or COCO, lets girls manage their cookie activities online.

Set and track goals: Girls determine their individual cookie goals. They record their progress toward goals, and set stretch goals along the way. Girls choose which recognitions they want to achieve and see the ones they can earn if they sell at higher levels

Create a plan: Girls determine what activities they will undertake as part of their cookie program, choosing among a list of recommended activities and/or adding their own. Each activity is tied to one of the 5 EssentialSkills. Girls earn and collect 5 Skills Bling when they complete planned activities.

Use marketing tools : Girls can import a contact list and save this information from season to season. They can send e-cards to friends and family. Friends and family place orders online (girls still fulfill the order). Girls that send 15 or more online e-cards receive the Online Patch!

Custom COCO Dashboard: Girls can upload their own image or choose a fun avatar to personalize their dashboard. The troop/group leader can also upload a team photo to COCOs troop page.

Custom Troop Dashboard: An ideal vehicle for volunteers to communicate with girls, COCOs troop page allows volunteers to post messages about the cookie sale to girls and monitor the troops progress. Volunteers can help girls set goals and cheer them on!

All past users accounts in COCO have been deleted. Everyone must reregister and create a new COCO account this year.

202010 Troop Cookie Sale Trainingwww.abcsmartcookies.com/COCO COCO(Cookie Command)

2121Strongly encourage parents to go to this web site it is absolutely PACKED with great information, resources, games, training materials, etc. 2010 Troop Cookie Sale TrainingABC Bakers is proud to partner with Mrs. Fields to shipGirl Scout Cookies directly to consumers via COCOdirect!

With COCOdirect...Consumers can have cookies shipped directly and pay via credit card.

Girls can sell using COCOdirect in 2 ways:1- Using COCOmobile - ABCs proprietary girl ordering app2- Using COCO Online Marketing - Girls can send an eCard to friends and family that includes a secure link to COCOdirect.

Easy to Use!For sales made through COCOdirect, theres...NO money collection and NO hand delivery!

Customers can choose from packaging sizes:An eight-pack sampler that includes one of each variety- A half dozen of any one variety- A dozen of any one varietyAnd for a limited time only, they can order ABCs gluten free Trios

Girls with at least 1 online order will receive this Team COCO Patch!

For step by step instructions on how to get set up in COCOdirect, please visit www.abcsmartcookieu.com and click on the Technology Tab.

222010 Troop Cookie Sale Training

IMPORTANTIn order for each girl to receive the proper sales credit from any online sales, her name in COCO must match EXACTLY the way it is listed in the troop list in SNAP (which is the exact way the name was spelled when she was registered for Girl Scouts for the current year).

Ask your Troop Cookie Manager for the exact way your daughters name appears in Snap so her COCO account and online sales are correctly linked to the troops Snap account.

This mobile app puts cookie selling right in girls' pockets! COCOmobile allows girls registered on COCO, ABCs Cookie Command Center, to set cookie goals, track sales progress, and take orders via an iPhone, iPod touch, iPad or Android device.Girls can:Set & track goals, View recognitions, identify level achieved, track sales needed for next level & celebrate recognition achievement, Enter & manage cookie orders, View a summary of orders & item totals, Email confirmations to customers for new & updated orders, Share nutritional information & product images with customers when taking orders, Track order, payment & delivery status, Export sales dataFor step by step instructions on how to set up COCOmobile, please visit www.abcsmartcookieu.com and click on the Technology Tab.

How do girls get sales credit for cookies theyve sold online?

Online MarketingLoginAnd enter your account information, or Create an Account if you havent done so already

Online MarketingClick Online Marketing

Online Marketing add contactsClick My ContactsEnter names and e-mail addresses of friends, family and neighborsClick Add Contact to saveOnline Marketing select an e-cardClick Send an E-CardSelect a card template from the numerous choicesOne specific e-Card will link customers to the COCOdirect online ordering and credit card processing site- do not send this card for orders you want to deliver yourself.

Online Marketing Send an e-cardSelect the people to whom the e-mail should be sent by clicking the box beside their namesClick See PreviewEnter your own custom message in the Message box. This is the best place to tell your customers when orders are due and to thank them for their order.Online Marketing Preview e-cardPreview your e-card to make sure its going to the people you selectedCheck your personal message (no spelling errors! ) and make corrections if necessaryClick Send E-Card when ready

Online Marketing Customer OrdersYour customers will receive an attractive e-mail like this, and they simply need to click Buy Some Now

An order screen will pop up that will enable them to order cookies from you

Online Marketing Confirming OrdersWhen you log back in to your Online Marketing account click View Orders to confirm your customers ordersClick View E-Cards Sent to see the status of all the e-cards that you sent

Online Marketing Giving Orders to Your TroopClick View Orders and then click Run Order Card ReportPrint Order Card Report and give it to your troop (this is the only way the troop will know you have online orders)Send 15 or more online email invitations to receive the Online patch

Boost Your Sales Operation Cookie Drop (OCD)Donations will be used to buy cookies for our deployed military forcesGreat way to boost your sales and earn proceeds for your troopGreat option for customers that want to help you reach your goal but dont want to purchase cookies for themselvesNo cookies to deliver!Turn in donations for 15 boxes or more ($60.00) and earn a free Operation Cookie Drop patchAll donations need to be turned in by March 6th

352010 Cookie Sale Training for FamiliesBoost Your Sales Buy 5 ProgramCustomers who purchase 5 boxes or more during a single purchase can win a years worth of their favorite Girl Scout cookies!Give qualified customers the Buy 5 CertificateCustomers follow instructions on the certificate to enter the drawing via the Internet no entry forms for you or the troop to collectDonations to Operation Cookie Drop countGreat way to increase sales to customers that purchase 3 or 4 boxes6 winners will be selected in April36Your troop should have received a supply of Buy 5 Certificates one sheet per girl with 10 Certificates per sheet. Youre welcome to make copies of your certificates and additional copies can be obtained from your Troop disc. The Certificates are unique to each county to ensure that one winner is selected from each of our six cookie regions.2010 Cookie Sale Training for FamiliesBoost Your Sales Cookie BoothsCookie Booths are a great way to sell a lot of cookies in a short amount of timeWe need to decide how many cookie booths our troop would like to do, and when we would like to set them up Girls get sales credit for boxes sold at cookie booths

37Talk with your troop about when, where, and how many cookie booths your troop wants to do. See the Troop Reference Guide for booth guidelines and check with your Area Cookie Manager about the process for reserving cookie booths in your county.2010 Cookie Sale Training for FamiliesBoost Your Sales General TipsCall last years customers and save your order cards for next yearContact local businessesAsk everybody how many boxes they want to buy your hairdresser, coach, teacher, counselor, dentist or orthodontist, doctor, minister, neighbors, family members, etc.Give thank you notes to customers Important DatesJanuary 9- 15 Troop picks up cookies January 15 attend cookie rally and pick up order cardsJanuary 16 Cookie Sale starts at 9:00!January 16-22 Walkabout WeekJanuary 31 goal must be entered in each girls COCO account to receive Goal Getter Patch

392010 Cookie Sale Training for FamiliesImportant Dates continuedFebruary 8 payment for at least half of your order is due to the troopMarch 6 sale ends; all cookies should be sold/delivered and remaining cookie money is due to the troopApril 1 Superstar Destinations Request forms submitted by parents/guardians (online form on www.nccoastalpines.org)May/June pick up patches and recognitions from the troop

402010 Cookie Sale Training for FamiliesAny Questions?

Now lets go have fun!412010 Cookie Sale Training for FamiliesThank you for your time and attention, and thank you for helping the troop meet our financial goals by participating in the 2016 Cookie Sale Program!

422010 Cookie Sale Training for Families