Welcome to CAUDIT. · Welcome to CAUDIT. The Council of Australian University Directors of Information Technology (CAUDIT) is an incorporated entity with membership drawn from Universities

PO Box 9432, Deakin ACT 2600 | ABN 39 514 469 351 Phone: +61 2 6222 7575 | Fax: +61 6222 3535 | www.caudit.edu.au

Welcome to CAUDIT.

The Council of Australian University Directors of Information Technology (CAUDIT) is an incorporated entity with membership drawn from Universities from Australia, New Zealand, Papua New Guinea, the South Pacific and research organisations like the Commonwealth Scientific and Industrial Research Organisation (CSIRO) and the Australian Institute of Marine Science (AIMS).

CAUDIT provides vendors a unique opportunity to establish broad opportunities, agreements and offers to the Research and Higher Education Sector in the region. We have a strong tradition of working closely with vendors to the benefit of CAUDIT, its members and vendors alike.

The key objectives of CAUDITs vendor engagements are as follows:

1. To simplify processes;

2. To share information, good practice and technology roadmaps;

3. To aggregate demand for the benefit of members and vendors;

4. To provide standardisation within the sector where possible; and

5. To reduce costs for members and vendors.

The benefits of these objectives are evident to both CAUDIT members and vendors.

The following documents have been included in this pack to provide you with the necessary background to understand CAUDIT and its members and to put together an offer.

» Frequently Asked Questions – specifically compiled to answer the questions of new vendors, this is a great starting point (this document will also guide you towards information on the CAUDIT website and the other documents below.

» CAUDIT Annual Report – the Annual Report provides key information about CAUDIT, its operation and its members that may be of benefit to vendors.

» CAUDIT “Top 10” – at the CAUDIT Spring Members Meeting each year, CAUDIT Members establish a list of the top ten things that are keeping them awake at night. These items are then used to focus efforts during the following year.

» CAUDIT Procurement Guidelines – this document outlines the CAUDIT approach to procurement and is used to drive all of the procurement practices of CAUDIT.


» CAUDIT Strategic Plan – the CAUDIT strategic plan identifies the six pillars that are the current strategic focus of the organisation: promoting thought leadership, strategic procurement, professional development & sharing knowledge, engaging our Membership, facilitating sector wide services and evidence-based practice.

» Key Contacts – a list of key personnel within CAUDIT and the sector.

» University Statistics Summary – the higher education sector has a wealth of statistics that are collected by the Commonwealth and may be used as part of the basis for pricing offers and agreements.

Please feel free to contact me to discuss any opportunities that you may wish to present to the sector.

With kind regards,

Steve Johnston Director, Strategic Procurement [email protected] http://caudit.edu.au/ +61 419 909 677

mailto:[email protected]://caudit.edu.au/


Frequently Asked Questions.

What is CAUDIT?

CAUDIT is the Council of Australian University Directors of Information Technology, an incorporated entity owned by the Australian Universities. It works closely with its membership to ensure that the sector gets the most out of its investment in Information Technology.

CAUDIT has a small staff of five focusing on the strategic objectives established by the CAUDIT Executive.

Who are the Members of CAUDIT?

CAUDIT comprises of the following broad groups:

» Australian Universities » New Zealand Universities » Universities in Papua New Guinea, Fiji and the South Pacific Islands » Commonwealth Scientific and Industrial Research Organisation (CSIRO) » Australian Institute of Marine Science (AIMS)

There are over fifty members of varying sizes, but all related to the Higher Education or Research Sector. The full membership is listed within the CAUDIT Annual Report.

Can CAUDIT send me the contact details for their members?

CAUDIT respects the privacy of its members. We do not provide general contact lists to vendors for the purposes of cold-calling members.

Under certain circumstances (for example in association with a sponsored event or webinar) we may provide contact information. This is always done with the informed consent of participants.

How much do CAUDIT members spend on IT each year?

CAUDIT members spend approximately $1.8B per year on IT.

Who do vendors contact in the first instance?

Please contact Steve Johnston, Director Strategic Procurement via e-mail in the first instance ([email protected]). New vendor enquiries are prioritised; it may be a number of days before a response is received.

mailto:[email protected]


How does CAUDIT set priorities?

The CAUDIT Procurement Governance Structure provides a framework for establishing priorities based upon the current Strategic Plan, Top 10 Issues and the CAUDIT Annual Procurement Survey.

Guidance is provided to the Director Strategic Procurement via the Strategic Procurement Advisory Committee; process, policy and probity are balanced by the Strategic Procurement Governance Committee.

Figure 1: Broad outline of Procurement Governance Structure

The model driven by member demand; taking into consideration the volume purchased across the sector, and the strategic importance of products that are provided.

Can CAUDIT require Universities to use an offer?

All offers made to CAUDIT Members are completely voluntary; CAUDIT is not able require members to take any particular action. Each University will independently assess offers made to the sector.

How many staff and students are there and where do I find the latest figures?

The Australian University sector employs over 110,000 staff and has a student population of over 830,000. A summary of these statistics is available on the CAUDIT website: http://www.caudit.edu.au/statistics.

The figures are actually compiled by the Department of Industry, Innovation, Science, Research and Tertiary Education (DIISRTE) with full figures available on the department website: http://www.deewr.gov.au/HigherEducation/Publications/HEStatistics/Publications/Pages/Home.aspx.

Using published data such as Full Time Equivalent (FTE) staff and Effective Full Time Student Load (EFTSL) is common in CAUDIT agreements. These figures can be used to provide a reasonable basis for charges, with a per-FTE and/or per-EFTSL rate being used.

The CAUDIT membership has a total of 6,500 IT Professionals employed.

What is the minimum information that a vendor needs to provide in order to establish an offer to CAUDIT Members?

The simplest method of engaging with CAUDIT and its members is via an offer/acceptance process. It is no more complicated than it sounds – a vendor makes an offer, and CAUDIT accepts the offer and makes it available to its members.

The level of documentation required for this process is quite rudimentary; sufficient information needs to be provided so that:

» The offer may be understood, without any ambiguity;

http://www.caudit.edu.au/statisticshttp://www.deewr.gov.au/HigherEducation/Publications/HEStatistics/Publications/Pages/Home.aspx


» A simple pricing method is provided;

» The terms and conditions are clearly stated; and

» Contact details are provided to members.

Please refer to the CAUDIT Procurement Guidelines for additional information.

When should/can vendors contact the CEO, President or the Chair of the Strategic Procurement Advisory Committee?

It is recommended that vendors contact the Director Strategic Procurement in the first instance as this is a role dedicated to working with vendors on behalf of the membership.

Contact with the CEO, President or Chair of the Strategic Procurement Advisory Committee should be reserved for unusual circumstances.

If you believe that you are not being afforded the appropriate priority, please e-mail the Chair of the Strategic Procurement Advisory Committee. If your concerns related to policy, process or probity, please refer to the complaints section below.

How are complaints handled?

Any complaints with regards to policy, process or probity should be directed to the Chair of the Strategic Procurement Governance Committee, or in their absence the President of CAUDIT. All complaints need to be made in writing, clearly articulating the complaint, the desired outcome and the impact upon a vendor or member.

What sponsorship opportunities exist for vendors?

CAUDIT runs a number of conferences and meetings each year; specifically two members meetings (Spring and Autumn) a biennial conference (THETA) and various study tours, webinars and events.

For information about THETA please visit http://theta.edu.au/.

Can I use the CAUDIT logo?

Permission to use the CAUDIT Logo may be granted by the CEO under certain circumstances.

Where can I obtain further information?

The CAUDIT website contains additional and up-to-date information: http://www.caudit.edu.au/. A monthly newsletter is published with the latest information about CAUDIT. To subscribe use the following link: http://www.enewslettersonline.com/enl_subscribeafriend.jsp?ClientId=22416&ListId=%3C!--%3Cenl:list%20field=id%3E/--%3E.

http://theta.edu.au/http://www.caudit.edu.au/http://www.enewslettersonline.com/enl_subscribeafriend.jsp?ClientId=22416&ListId=%3C!--%3Cenl:list%20field=id%3E/--%3Ehttp://www.enewslettersonline.com/enl_subscribeafriend.jsp?ClientId=22416&ListId=%3C!--%3Cenl:list%20field=id%3E/--%3E

1CAUDIT 2011 Annual Report

CAUDIT 2011 Annual Report

2 CAUDIT 2011 Annual Report

ContentsIntroduction 4About the Council 4Vision 4Mission 4About this Report 4

President’s Report 5Promoting Thought Leadership 7Summary & Key Achievements 72011 Top Ten Issues 7DIISR 2011 Strategic Roadmap 8MoU with ASAUDIT 9EDUCAUSE 9ASAUDIT, CUCCIO and JUCC 9Engagement with CAUL and ACODE 10

Strategic Collaborative Procurement 11Summary & Key Achievements 11Benefi ts to Members 11Direct Member Savings 11New Agreements 11 BMC Software 12 Cisco Systems 12 Cisco / AARNet Telepresence 12 Datavoice 13 Juniper Networks 13 Parallels 13Renewed Agreements 13 Microsoft 13 VMware 14 Red Hat 14Other Existing Agreements 14Future Agreement with Oracle 15Vendor Study Tour 15Procurement Survey 15

Professional Development & Sharing Knowledge 16Summary & Key Achievements 16CCA-EDUCAUSE 2011 16Renaming CCA-EDUCAUSE to THETA 182011 CAUDIT Leadership Institute 18P3M Conference 19Learning Spaces Study Tour 19

Engaging Our Membership 21Summary & Key Achievements 212011 Members Meetings 21P3M Community of Practice 22


Learning Spaces Community of Practice 23Identity Management Community of Practice 23CAUDIT Communications Strategy 23

Facilitating Sector-Wide Services 24Summary & Key Achievements 24Australian Access Federation 24eResearch Services Store 24Cloud Framework 25

Evidence Based Practice 26Summary & Key Achievements 26Collection of 2010 Benchmarking Data 26Benchmarking in South Africa and Canada 26Inaugural Trend Analysis 27

Future Focus 28Strategic Procurement 28Benchmarking and Analytics 28Member Engagement and other initiatives 28

The Organisation 29Executive Committee 29Members 34Staff 41

Financial Summary 42Auditor’s Report 42Financial Statements 44


IntroductionAbout the CouncilCAUDIT (The Council of Australian University Directors of Information Technology Incorporated) is an industry wide group representing the IT Directors/CIOs of all universities in Australia and New Zealand together with universities in PNG and the South Pacifi c and major Commonwealth Research Organisations such as CSIRO and AIMS.

CAUDIT negotiates collective procurement agreements, provides professional development, undertakes projects and fosters collaboration through the sharing of ideas, experiences and best practice amongst its members.

With 56 members who contribute strategic IT leadership to their universities or research organisations, CAUDIT is able to speak authoritatively to Government, Industry and University bodies on all aspects of IT and this is illustrated by the wide range of Government committees on which CAUDIT is represented and by the variety of company directorships held by various CAUDIT members.

VisionCAUDIT’s Vision is that leaders in universities, Government Departments and industry recognise both CAUDIT and its members as an important source of strategic advice on the use of Information Technology in Higher Education.

MissionCAUDIT’s Mission is to enhance its members’ ability as key strategic advisers on the use of Information Technology in Higher Education. It will achieve this by focusing on the following 6 strategic pillars:

• Promoting Thought Leadership;

• Strategic Procurement;

• Professional Development & Sharing Knowledge;

• Engaging our Membership;

• Facilitating Sector Wide Services; and

• Evidence Based Practice.

About this ReportThe CAUDIT 2011 Annual Report includes information on activities conducted during the period 1 January – 31 December 2011.


President’s Report Welcome to the CAUDIT Annual Report for 2011.

2011 was another pivotal year in the ongoing development and maturation of CAUDIT Inc. In 2010 through a consultative process with the membership the CAUDIT Executive developed a strategic plan for the period 2010-2012. The six strategic pillars outlined in the plan – promoting thought leadership, strategic procurement, professional development and sharing knowledge, engaging our membership, facilitating sector-wide services, and evidence based practice –provided the focus for all of CAUDIT’s activities in 2011, and you will see the many key achievements in each of

these areas highlighted in this report.

This year CAUDIT was, for the fi rst time, able to leverage its legal status as an incorporated association to provide benefi ts for members. One example was the conduct of a nationwide tender to establish a panel of Large Account Resellers through which the Microsoft Agreement could be renewed. This activity reduced the need for multiple tender processes across the sector and signifi cantly reduced the administrative and legal burden at the local level associated with renewing the Microsoft Agreement.

CAUDIT members continue to take a leadership role in guiding the operation of the Australian Access Federation. The AAF, which was launched by CAUDIT in 2009, is now a self funded and sustainable national eResearch service. It is an exemplar of a shared IT service, and CAUDIT will continue to develop and support shared IT services like the AAF for the benefi t of the sector and its members.

CAUDIT and its members have clearly been recognised this year as strategic advisors for eResearch. CAUDIT members serve on the executive committees of the National Research Network (NRN), the Research Data Storage Infrastructure Project (RDSI), the National eResearch Collaboration Tools and Resources (NeCTAR), the Australian National Data Service (ANDS) and the Australian eResesarch Infrastructure Council (AeRIC) and in doing so bring their considerable expertise to bear on the development of Australian eResearch infrastructure and services. In addition CAUDIT provided a response to the 2011 Strategic Roadmap for Australian Research Infrastructure which was well received by the Commonwealth Department of Innovation, Industry, Science and Research.

CAUDIT has continued to be active in the international arena forging even stronger relationships with similar organisations in the USA, Canada, Hong Kong, and South Africa.

During 2011, the Executive recognised that CAUDIT’s existing resource base was not suffi cient to fully deliver the 2010-2012 strategic plan. At the November General Meeting the Members agreed to a proposal from the Executive to increase subscriptions in 2012 to allow the strategic plan to be fully implemented.

Looking forward 2012 will be an exciting year as CAUDIT begins to engage with the 6500 IT staff across the sector by deploying the CAUDIT Connect collaboration environment and fostering communities of practice. We will continue to raise the thought leadership profi le of CIOs and IT Directors in higher education and we will

“The AAF, which was launched by CAUDIT in 2009, is now a self funded and sustainable national eResearch service. It is an exemplar of a shared IT Service...”


expand our strategic procurement partnerships and networks with input from a new Strategic Procurement Advisory Committee. We will also provide Members with new levels of granularity and agility in our benchmarking and analytics services.

I would like to thank the members of the Executive for their outstanding contributions in guiding CAUDIT over the last 12 months: Peter Nikoletatos (Curtin), Sendur Kathir (Melbourne), Liz Gosling (AUT), Grace Saw (Bond), and Michael Kirby-Lewis (UNSW).

I would also like to thank the CAUDIT staff for their dedication and commitment to CAUDIT and to the members: Richard Northam, Steve Johnston, Peter Nissen, Patricia McMillan, and Penelope Hucker. Peter Nissen retired from CAUDIT in September, following 26 years of service to the higher education sector, and I would particularly like to thank him for his eff orts, his wisdom, and his good humour over the years.

I look forward to engaging with the many new CIOs/IT Directors who have joined the CAUDIT community over the last 12 months. Our new members come from a wide and varied background, and will bring with them a wealth of knowledge, experience and new ideas. Harnessing the skills and capabilities of these new Members will ensure that CAUDIT goes from strength to strength.

Finally, on behalf of the Executive I would like to thank all those member institutions and their IT staff who have contributed to CAUDIT activities in 2011. It is this willingness to contribute and collaborate that makes the Higher Education IT community such a pleasure to be part of.

Paul SherlockPresident


Promoting Thought LeadershipSummaryIn 2011, CAUDIT focused on leveraging the intellectual capital of the organisation and its members so that they are widely recognised as an important and forward looking source of strategic advice on Information Technology in Higher Education both domestically and internationally.

Key Achievements

• Provided strategic advice to the Commonwealth Department of Innovation, Industry, Science and Research on matters relating to eResearch.

• Represented the views of the members of CAUDIT to the Australian eResearch Infrastructure Committee, as well as the Australian National Data Service and the National eResearch Collaboration Tools and Resources program.

• Took a leadership role in guiding the continuing operation and development of the Australian Access Federation, successfully resulting in the only self funding and sustainable National eResearch Service to date.

• Took a leadership role within the international community of CIOs/IT Directors in the areas of Strategic Procurement and IT Benchmarking.

2011 Top Ten IssuesAt the CAUDIT 2011 Autumn Member’s meeting, held in Sydney in April, members discussed the major issues currently facing the higher education information technology sector. The 2011 Top Ten issues were:

1. Mobility & Personal devices

2. Cloud Computing Issues

3. Funding & Resourcing

4. Data Storage & Management

5. Business Continuity

6. IT staff – Re-skilling for the future

7. Governance & Strategy

8. Constant Change

9. Research Support

10. IT staff – Recruitment & Retention

The annual CAUDIT Top Ten list is used to complement the CAUDIT Strategic Plan such that CAUDIT, within the broad direction of the strategic plan, can direct some of its focus to these current and tactical issues important to the members of CAUDIT.

CAUDIT gave additional focus to the following issues identifi ed within the top ten:

Mobility & Personal Devices – CAUDIT engaged with Gartner to facilitate an opportunity for Gartner Analyst Ron Bonig to present a keynote to members on the adoption and use of mobile and social technologies on campus and his emerging research on pedagogical uses of social and mobile technologies in higher education. In addition CAUDIT worked with its sister organisation in the USA to encourage the sharing of best practice through the EDUCAUSE Mobile Sprint online event.

Cloud Computing – The Manager, Strategic Initiatives developed the CAUDIT Cloud Computing Guide. In 2011 the guide focused on defi nitions, practical resources on key areas of interest, risk assessment tools, and case studies from members.


Data Storage and Management – The Manager, Strategic Procurement worked closely with Dr Nick Tate, the Executive Director, Research Data Storage Initiative (RDSI) to consult with members and develop a tender framework to select a panel of data storage and related services providers. Whilst the panel was for the purpose of providing data storage as part of the $50M RDSI investment, by partnering with RDSI, CAUDIT members will be able to leverage this investment through the panel of suppliers established for other data storage needs. It is likely that this partnership will provide signifi cant benefi t to CAUDIT’s members through a combination of reduced pricing by aggregating demand, and reducing the administrative and legal overhead for members to access competitively priced data storage and services.

Research Support – CAUDIT continued its engagement with its members and eResearch support organisations, as well as representing the collective view of its members to the Commonwealth Department of Innovation, Industry, Science and Research. In addition, CAUDIT through the eResearch services committee and with the support of John Parry (UTas) facilitated the development of an eResearch Services Store to help researchers discover what services are available to them.

DIISR 2011 Strategic RoadmapDuring 2011, the Commonwealth Department of Innovation, Industry, Science and Research continued its engagement with the Higher Education and Research sector and released the draft 2011 Strategic Roadmap for Australian Research Infrastructure discussion paper on 23 March 2011.

CAUDIT responded on behalf of its members, and in particular highlighted that one of the most pressing issues for the eResearch Infrastructure Expert Working Group is the integration of existing and future facilities. CAUDIT highlighted that researchers and their institutions do not necessarily compartmentalise eResearch infrastructure facilities in the way they have been set up by Government; they engage with the facilities more as a continuum than as separate facilities, or they have little awareness of the facilities themselves, but simply want their needs met or their problems solved.

CAUDIT also highlighted that institutions must play a role in the end to end support of researchers in a hybrid and mixed environment. Researchers will likely access and use a combination of institutional and national eResearch infrastructure as part of their research duties. When they encounter a problem or require assistance and their institutional service desk will often be their fi rst point of call. Accordingly, it is essential that an integrated end to end support strategy exists whereby researchers can resolve issues with national eResearch infrastructure through their local service desk.

Finally CAUDIT highlighted that cloud services off er a huge opportunity for the sector to leverage industry investments in infrastructure at a scale which would simply not be economically possible by the sector. The current requirement for funds to be restricted to capital items only, represents a signifi cant barrier to the adoption of cloud based services.

“by partnering with RDSI, CAUDIT members will be able to leverage this investment...reducing pricing by aggregating demand.”


MoU with ASAUDIT

Paul Sherlock and Sakkie Janse van Rensburg

A milestone strategic partnership was struck between the Association of South African University Directors of Information Technology (ASAUDIT) and CAUDIT in 2011. Signed at the Spring members meeting, the partnership commits both organisations to the sharing of knowledge and best practice with the aim of improving the performance of IT service delivery in the Higher Education and

Research sectors in South Africa and Australasia.

CAUDIT had the pleasure of hosting Sakkie Janse van Rensburg, the President of ASAUDIT, at the CAUDIT Spring Members Meeting where the MoU was signed by the Presidents of both organisations.

The fi ve goals of the strategic partnership are:

1. Foster a commitment of collaboration by our respective organisations and their members to more eff ectively serve their respective members in South Africa and the Australasian region;

2. Promote the exchange of information regarding information technology services, especially where relevant to the Joint Action Agenda;

3. Explore ways to leverage the strength and vitality of our respective organisations;

4. Recognise and acknowledge each other’s organisational strategies; and

5. Continue building the bond between our organisation and respective members.

The partnership has been initially established for a period of fi ve years.

EDUCAUSECAUDIT, through Richard Northam, the General Manager of CAUDIT and board member of EDUCAUSE, and Paul Sherlock, the President of CAUDIT actively engaged with EDUCAUSE across a broad range of topics and issues. Specifi cally CAUDIT took a leadership role in assisting EDUCAUSE with the redevelopment of the EDUCAUSE Core Data Service which enables members of EDUCAUSE (many CAUDIT members are members of EDUCAUSE) to undertake benchmarking across international boundaries. The concept of a complexity index which was developed through CAUDIT was of particular interest to EDUCAUSE and research commenced to establish whether or not the complexity index was applicable in the USA.

ASAUDIT, CUCCIO and JUCCIn 2011 CAUDIT provided assistance to its sister organisation in South Africa, the Association of South African University Directors of Information Technology (ASAUDIT) and the Canadian University Council of Chief Information Offi cers (CUCCIO) and deployed the CAUDIT IT Benchmarking System in both South Africa and Canada. CAUDIT also commenced negotiations with the Joint University Computing Committee (JUCC) in Hong Kong with a view to deployment in Hong Kong in 2012. This eff ort was part of a long term strategy by CAUDIT which will in time enable CAUDIT members to make direct international IT benchmarking comparisons between Australian and New Zealand universities and their counterparts in South Africa, Canada and Hong Kong.


Engagement with CAUL and ACODEThe Executive Committee of CAUDIT continued to meet with the Executive Committee of both the Council of Australian University Librarians (CAUL) and the Australasian Council on Open and Distance Education (ACODE) over 2011 to ensure that the three organisations are aware of each others activities, and able to identify opportunities to collaborate in areas of common interest. In particular CAUDIT and CAUL continue to work closely on matters relating to eResearch.


Strategic Collaborative ProcurementSummaryThroughout 2011, CAUDIT worked with a number of vendors to deliver value to members by leveraging their collective spending power, as well as building strategic partnerships to enhance the value of the relationship members have with the vendor community.

Key Achievements

• Renewal of the Microsoft Campus Agreement for 2012-2015;

• Establishment of a panel for Microsoft Large Account Resellers;

• Renewal of the VMware Agreement for 2011-2014;

• Establishment of the fi rst comprehensive off er from Cisco Systems; and

• First Annual Vendor Survey.

Benefi ts to Members From a sector wide standpoint, Strategic Procurement provides many benefi ts for CAUDIT Members. These benefi ts include:

• Improved value for money due to economies of scale. The membership has a large staff and student base, which when leveraged collectively can result in better agreements;

• Opportunities to infl uence product development and direction. By acting collaboratively the membership has leverage on the direction vendors take with product or service development; and

• Sector savings by sharing procurement resources. By utilising CAUDIT arrangements, members are able to save time and resources within their own organisation and contribute to the outcomes of the sector as a whole.

Direct Member Savings Strategic procurement continues to deliver high value to the members of CAUDIT. Through the establishment and maintenance of various agreements it is estimated that on average each member is currently able to realise savings in the order of $0.5M to $1.0M per annum.

During 2011, CAUDIT renegotiated a number of existing agreements, negotiated new agreements and identifi ed potential future agreements and partnerships that may provide high value to the sector.

New Agreements During 2011, new agreements were negotiated with the following vendors:

• BMC Software;

• Cisco Systems;

• DataVoice;

• Juniper; and

• Parallels.

“... estimated that on average each member is able to realise savings in the order of AU$0.5M to AU$1.0M”


BMC Software BMC is a market leader in the provision of Service Management software, typically used by large organisations and installed on-premise. CAUDIT has worked closely with BMC looking at alternative strategies for deployment that will work better in mid-sized organisations.

The resulting off er has provided members with a number of options, from traditional on-premise installations, to cloud-based subscription services. This allows members a migration path; protecting their existing investment while providing a Software as a Service solution in the future. This SaaS solution also aligns with a growing desire by members to utilise cloud based services and creates an opportunity for members to aggregate demand in a shared services scenario.

CAUDIT has secured competitive off ers from both BMC Software and Keystone ServiceNow providing members with a choice of products, and ensuring the best possible price can be achieved.

Cisco Systems CAUDIT worked with Cisco Systems in 2011 to establish an inaugural pricing off er for network equipment. The agreement represents a minimum discount for members when making ad hoc purchases. For larger aggregated purchases, additional discounts are also available depending on the products and volume on a case by case basis.

CAUDIT also worked with Cisco to develop the CAUDIT-Cisco Executive Exchange program. This program is modelled on the highly successful Higher Education Executive Exchange (HEEE) which is currently operating in the United States of America. The aim of the program is to develop:

• Improved value for money due to economies of scale. The membership has a large staff and student base, which when leveraged collectively can result in better agreements;

• Partnership for long term growth;

• Strategic impact to Cisco and the Sector;

• Increased thought leadership;

• Infl uence upon Technology Adoption; and

• Joint solutions creation and development.

The program will begin operating in early 2012.

Cisco / AARNet Telepresence A partnership between Cisco and AARNet established a Telepresence Exchange (TPX) on the AARNet backbone network, providing a number of opportunities to CAUDIT members. The exchange allows calls to be made between member institutions and reduces the cost and complexity of acquiring a Telepresence endpoint.

Further to this Cisco has off ered special pricing to CAUDIT members, allowing discounted pricing for Telepresence endpoints along with associated infrastructure to connect to the AARNet TPX, and maintenance for three years.

The ability to provide Telepresence, desktop video conferencing and other collaborative services remains strategically important to the sector. Benefi ts include reduced dependence on travel, carbon reduction, improved productivity, increased collaboration and improved stakeholder engagement.


Datavoice DataVoice is a data and voice specialist with a long history and broad expertise in the provision of managed solutions to large enterprises including Commonwealth and State Government agencies. The off er received delivers a Managed LAN service for members incorporating the datacentre, network edge and wireless. It is a unique service off ering, based upon a monthly fee per edge network port.

This off er is quite diff erent to other network off erings made via CAUDIT, allowing members to consider outsourcing all or part of the data and communications services and to quickly and easily calculate comparative pricing. Members with strategies of reducing capital expenditure may consider this off er as part of their broader sourcing strategy.

Juniper Networks During 2011 an off er was received by CAUDIT on behalf of the membership for the provision of products and services. The off er provides a minimum discount for products and services, for ad hoc purchases. For larger aggregated purchases, additional discounts are also available depending on the products and volume on a case by case basis.

Network vendors Cisco, Juniper and HP have made off ers to CAUDIT within the last eighteen months; CAUDIT will continue to work with these and other network vendors to improve off ers.

Parallels ‘Parallels’ is virtualisation software for the Macintosh that allows Windows to be installed and run concurrently with OS X. The software is used by many Universities in order to provide windows-based business applications to Macintosh users.

During 2011 Parallels introduced an enterprise edition; improving the process of licensing and distributing the software within the Enterprise. CAUDIT negotiated a special per-seat license for the software at a discount to the standard enterprise rate.

Renewed Agreements• Microsoft;

• VMware

• Red Hat

Microsoft The Microsoft agreement is a long standing and strategically important CAUDIT vendor agreement. The renewal negotiated in 2011 included a Request for Quotation from Large Account Resellers (LAR’s) throughout Australia leading to the establishment of a panel of resellers through which members could renew their agreement. The establishment of this panel was an innovation for 2011 which was led by the Manager, Strategic Procurement and leveraged CAUDIT’s new status as an Incorporated Association. Prior to becoming an incorporated association, CAUDIT was not legally able to conduct tenders.

“The establishment of this panel was an innovation for 2011... and leveraged CAUDIT’s new status as an Incorporated Association.”


For those members who chose to select a Microsoft reseller via the CAUDIT panel, it resulted in a reduction in the administrative and legal eff ort required to sign up to the agreement as they weren’t required to run their own tender process. In addition, the panel represented an excellent example of aggregation of purchasing power, with some smaller members who had previously selected their own LAR being able to access an additional level of discounting than they had previously been able to negotiate.

In addition, CAUDIT worked with Microsoft to conduct a series of webinars to inform the broader IT community about the agreement, any changes, and how they should go about the renewal process.

VMware CAUDIT initially established an agreement with VMware in 2008. The three-year agreement was renewed in March 2011, with the following changes:

• Additional software products have been included within the new agreement;

• The original limitation on resellers has been removed (the pricing is now available to all VMware partners in Australia and New Zealand; and

• An optional September renewal date has been included in order to allow products to be added to the agreement mid-year (to allow deployment of new software aligned to fi rst semester).

VMware is a key strategic partner to CAUDIT and its members. Since the original agreement was established, CAUDIT members have been able to access state of the art virtualisation technology at signifi cant discounts, enabling members to more readily virtualise their infrastructure. This has led to improvements in their Green IT credentials through reduced energy utilisation, and a lowering of the numbers of physical servers which had led to savings in capital equipment expenditure.

Red Hat In 2006 CAUDIT established an agreement with Red Hat, primarily around Red Hat Enterprise Linux and associated management and provisioning technologies. Upon renewal in 2011, additional products and services were included within the pricing model:

• Java middleware technology solutions (JBOSS);

• Virtualisation software; and

• Training and consulting services.

Linux remains a key operating system in use within Universities, particularly for servers and is increasingly used within critical infrastructure. The Red Hat agreement provides support for these environments in cost eff ective manner.

Other Existing Agreements The follow vendor agreements negotiated in previous years continue to be available to members, or were renewed in 2011 with no material changes:

• AusCERT (IT Security Services);

• CITRIX (Desktop & Server Products);

• Cisco (IronPort);

• DistriBrute (P2P Desktop Deployment Solutions);

• Hitachi Data Systems (Software);

• HP (Networking);

• ServiceNow (IT Service Management Solution);


• ProActive Services (ITIL Training);

• REMASYS EAGLE-I (End to End Performance Monitoring Solutions); and

• SIMS (Recycling Solutions).

Future Agreement with Oracle Oracle has long been a strategic vendor, and in the early 1990’s, Higher Education Services established the HES Oracle Technology Consortium (Oratech). The consortium membership includes seventeen Australian Universities, along with the CSIRO, ANSTO and Holmesglen Institute of TAFE.

In late 2011, CAUDIT commenced gathering information with regards to member expenditure with Oracle through HES, via other re-sellers and directly with Oracle. Working closely with HES, CAUDIT will use this information to identify opportunities to reduce costs and to enhance the relationship between CAUDIT members and Oracle.

Vendor Study Tour The annual EDUCAUSE conference provides an opportunity to schedule vendor visits in North America. Executive Briefi ng Centres provide a unique insight into the capability of vendors and their future plans and are a valuable source of information for member planning.

Members of CAUDIT along with representatives of the RDSI project were hosted in turn by Microsoft, Cisco, HP, EMC, VMware and HDS in Redmond and Santa Clara.

Procurement Survey The fi rst annual procurement survey was conducted in 2011. The purpose of the survey is to gather information from the membership about their dealings with signifi cant vendors to help guide the direction of CAUDIT’s procurement activities in the next calendar year.

The survey gathered information about the strategic importance of vendors, the total amount of money spent with a vendor, planned tenders and vendors that CAUDIT should focus on in the future. The survey will provide input and supporting information to the Strategic Procurement Advisory Committee to be established in 2012.


Professional Development and Sharing KnowledgeSummaryIn 2011, CAUDIT continued to improve the sharing of knowledge and best practice amongst members, staff and within the higher education community more broadly. A number of projects aimed at advancing the use of technology in higher education, creating an environment of continuous improvement and enhancing access to professional development opportunities were progressed.

Key Achievements

• Successful CAUDIT Leadership Institute;

• Release of the fi nal version of the Career Development Kit;

• Learning Spaces Study Tour;

• CCA-EDUCAUSE 2011 Conference; and

• Continuing high ratings and feedback on Members Meetings.

CCA-EDUCAUSE 2011 CCA-EDUCAUSE 2011 was held April 3rd to 6th at the Sydney Convention and Exhibition Centre, Darling Harbour. The conference theme was The Game Has Changed. The University of Technology Sydney was the host university, and Peter James, UTS Director of IT Infrastructure and Operations, chaired the conference. Previously known as EDUCAUSE Australasia, the biennial conference is underwritten by CAUDIT and organised by CAUDIT in partnership with the Council of Australian University Librarians (CAUL) and the Australasian Council on Open and Distance Education (ACODE).

CAUDIT provided additional support for this conference by engaging a project manager to provide guidance to the conference committees, coordinate their activities, and liaise with the Professional Conference Organiser (PCO). This was the fi rst time CAUDIT provided a resource specifi cally to focus on the conference, and it was a key factor in its success.

The 2011 event set a new benchmark for the biennial conference, with 655 delegates, fi ve concurrent streams, 49 sponsors and exhibitors, and extremely positive feedback from delegates and sponsors. Through eff orts by CAUDIT and the committees, the participation rate by IT staff more than doubled that of the 2009 conference. IT staff submitted 37% of accepted presentations in 2011 versus 15% in 2009.

Other innovations of the 2011 conference included:

• a conference experience committee, replacing the social committee and with an expanded role to look at all aspects of the conference experience including the use of technology and space;

• the addition of a stream for sponsor presentations, allowing sponsors and delegates to engage more eff ectively;

“the participation rate by IT staff more than doubled over that of the 2009 conference. IT staff submitted 37% of accepted presentations in 2011 versus 15% in 2009.”


• the option for presenters to submit an extended abstract only, rather than a full subject paper, reducing barriers for submitting a presentation;

• distribution of the book Presentation Zen to all speakers prior to the conference, with the intention of raising the quality of presentation delivery;

• the Lounge – a large, comfortable seating area for informal meetings, working, and meet-and-greets;

• the Executive Lounge – a smaller area accessed by invitation only for CIOs/IT Directors and conference VIPs along with administration support;

• a mobile device application containing program information, sponsorship materials, speaker interactivity tools, locality information, and feedback forms; and

• a vox pops contest to collect short video clips about the conference theme. Selections of the vox pops were shown at the beginning of each plenary session.

CAUDIT would like to thank the members of the conference organising committee and other conference committees for their eff orts on CCA-EDUCAUSE 2011. The committee members were:

Organising Committee

• CHAIR: Peter James, University of Technology, Sydney

• Paul Campbell, Australian Catholic University

• Ric Canale, La Trobe University (ACODE representative)

• Chris Foley, Murdoch University (Past Conference Chair)

• Maree Gosper, Macquarie University (ACODE representative)

• Mick Houlahan, University of Western Sydney

• Joe McIver, University of Wollongong

• Patricia McMillan, CAUDIT

• Richard Northam, CAUDIT

• Andrew Wells, University of New South Wales (CAUL representative)

Program Committee

• CHAIR: Chris Cahill, University of Technology, Sydney

• Howard Amos, University of Otago, New Zealand

• Geoff rey Brown, University of Sydney

• Janne Malfroy, University of Western Sydney

• Jemima McDonald, University of Technology, Sydney


• Richard Northam, CAUDIT

Conference Experience Committee

• CHAIR: Peter James, University of Technology, Sydney

• Geoff rey Brown, University of Sydney

• Chris Cahill, University of Technology, Sydney

• Penelope Hucker, CAUDIT

• Jemima McDonald, University of Technology, Sydney


• Alison Neil, University of New South Wales

• Peter Richardson, University of Western Sydney


Renaming CCA-EDUCAUSE to THETA As a result of a previous agreement with EDUCAUSE, 2011 was the last year the Australasian conference could carry the EDUCAUSE brand. The Presidents of CAUDIT, CAUL and ACODE met during the year and agreed to rename future conferences under the new “THETA” brand: The Higher Education Technology Agenda.

THETA13 will be held in Hobart in April 2013 and will be chaired by John Parry, Chief Information Offi cer at the University of Tasmania. The THETA13 Organising Committee held their fi rst meeting 14 December 2011 to begin the planning for the conference.

2011 CAUDIT Leadership Institute The CAUDIT Leadership Institute continues to be a highly regarded professional development opportunity within the annual CAUDIT program of activities. 2011 was the fourteenth time the CAUDIT Leadership Institute has been off ered to the sector. It was once again fully subscribed. This year, four places were off ered to IT Staff in the Hong Kong and South African higher education communities, with their respective national organisations akin to CAUDIT selecting the attendees. These international delegates will form the core members of the faculty for the institutes which will be started in these regions in coming years. These institutes will be modelled on the CAUDIT Leadership Institute, which itself was originally modelled on the EDUCAUSE Institutes in the USA. CAUDIT has and will continue to play an important role in sharing experience and expertise in the international community. This will in time lead to increased opportunities for innovation to fl ow from other regions back to CAUDIT’s members.

As a measure of success, around 30% of current CIO/IT Directors who have progressed to their role from within a member institution have at some point in their career attended the CAUDIT Leadership Institute. Many other alumni hold associate director or similar positions throughout the sector.

The CAUDIT Leadership Institute is an extremely positive experience for delegates. The following chart shows the sessions as rated by institute participants, on a scale of 1 to 5. All sessions received an average rating greater than 4 out of 5.

4.244.29 4.34

4.434.33

4.48

4.09

4.40 4.39

4.56

4.234.34

4.67

4.45

3.80

3.90

4.00

4.10

4.20

4.30

4.40

4.50

4.60

4.70

4.80

Overall Session Rating

2011 CAUDIT Leadership Institute Overall Session Rating

Opening Session

Team Building Activity

Leading and Managing Change

Situational Leadership

Interpersonal Communications

Effective Teams

Organisational Decision Making

Emotional Intelligence

Managing for Performance

20:20 Insight

Managing Your Career

Spheres of Influence

Case Study

Closing Session

“As a measure of success, around 30% of current CIO/IT Directors who have progressed to their role from within a member institution have at some point in their career attended the CAUDIT Leadership Institute.”


The current faculty of the institute are acknowledged for their contributions to the sector and include:

• Stephen Whiteside, Institute Director and Director Organisational Performance & CIO, The University of Auckland;

• Joan Getman, Director, Educational Technologies, the University of Southern California;

• Liz Gosling, Director of IT Services Division, AUT University;

• Peter Nikoletatos, Chief Information Offi cer, Curtin University;

• Willie Pritchard, Academic Coordinator of Distance Learning Faculty of the Business and Computer Information Systems Division, De Anza College Cupertino, California;

• Judy Stokker, Director, Library Services, Queensland University of Technology; and

• Nick Tate, Director, Research Data Storage Infrastructure Project.

P3M Conference CAUDIT’s portfolio, program, and project management (P3M) Community of Practice reference group organised and chaired the inaugural P3M Conference hosted by Charles Sturt University in October 2011. The theme of the conference was Project Management Offi ces – Then and Now, with three core topics supporting the theme:

• Project Management Offi ce (PMO) enabling and supporting methods, practices and toolsets;

• Capital governance and PMOs; and

• Maintaining PMO relevance in a changing world

The conference was also supported by 10 presentations and 3 workshops over 3 days. Peter Nikoletatos (CIO of Curtin University) provided the opening keynote, and Michael Milton (World and Australian record holder and Paralympian) gave a motivational address.

The conference was a resounding success with all delegates indicating that they would attend again and also recommend the conference to colleagues. Delegates also indicated that the conference was an excellent opportunity to share information and network and was very relevant to their organisational roles. It was encouraging to see the enthusiasm of all delegates to openly share valuable information and maintain the relationships built over the conference.

Learning Spaces Study Tour In November 2011, Sarah Chaloner from the University of Western Sydney led a CAUDIT study tour focused on Learning Spaces and Technology. The tour included 13 participants. The key aims of the tour were to:

• engage IT leaders in the area of good design for learning and teaching so that holistic design concepts can be replicated in home institutions;

• explore identifi ed exemplars in learning space designs and understand what components facilitate good learning and teaching practice;

• develop best practice guidelines around technology integration to share with the wider CAUDIT membership; and

• establish a Community of Practice across Australia and New Zealand.

During the tour attendees visited The University of Queensland, Griffi th University, QUT, Victoria University, and The University of Melbourne. CAUDIT extends thanks to all institutions involved for their support of the tour.


The following insights into learning spaces are excerpted from the group’s blog from the fi nal day of the tour.

“We are spending a lot of time on teaching spaces and we are neglecting informal spaces. Students spend more time in these sorts of spaces – lets think about these more. We need to get over the perception that if it can be moved, it will be stolen or damaged – this isn’t true. “

- Lisa Tyson, UWS

“It reinforced to me that good learning space design only happens when all the disciplines are talking to each other (and listening). […] From a technical perspective I realise that I get too focussed on technology and I have learned to appreciate that less can be more. Small technical details have a big impact on the room. The height of a monitor can spoil the use of a room.”

- Damien Jones, Victoria University

“The spaces we have seen have been representative of their university. […] What I took away is that we have to design spaces for our own university. Will be going back and really listening to understand our needs in context.”

- Danny Munnerley, University of Canberra

“The psychology behind how spaces are used was very interesting to me – as children we are taught not to touch walls, or write on them or take things from them and so we should not be surprised that students are constrained by this when we insist on fi xing things to walls. Conversely wheels say something diff erent to us – move me, toys have wheels, bikes have wheels, they invoke movement and fun and engagement. Seems obvious but this was a revelation. The similarity between the approach to two specialist spaces (Sport and Engineering) tells me that whilst one size does not fi t all, similar concepts are transferable. Finally, for me the way in which Libraries progress and evolve is a lesson to us and our institutions – they know how to reinvent themselves. Earlier in the week there was a comparison between classrooms at the turn of the century and classrooms today – very little has changed. But Libraries are so diff erent now to where they were even 5 years ago and there is a consistency in this too globally. I think universities should learn from this, I certainly will.”

- Sarah Chaloner, UWS

CAUDIT domestic study tours continue to be extremely popular with participants. Ten out of eleven respondents to the feedback survey following the tour rated the overall tour experience as great or outstanding, and all respondents said they would recommend others attend future tours.

“Ten out of eleven respondents to the feedback survey following the tour rated the overall experience as great or outstanding, and all respondents said they would recommend others attend future tours.”


Engaging Our MembershipSummaryDuring 2011, CAUDIT worked to create an environment whereby members and their staff can readily access the information and support they are seeking to progress internal institution initiatives and support them in their operational capacity. CAUDIT was also successful in facilitating communities of practice across the sector to help staff build networks and share knowledge and experiences.

Key Achievements

• Successful conduct of members meetings;

• Support of the P3M CoP;

• Learning Spaces CoP;

• IdM CoP; and

• Communications Strategy

2011 Member’s MeetingsThe Autumn Members Meeting was held following the CCA-EDUCAUSE Conference at the Sydney Convention and Exhibition Centre on the 7th and 8th of April. Featured sessions included:

• Diana Oblinger, CEO and President, EDUCAUSE;

• Brian Mackay, Associate Vice President, IT Services and CIO, Thompson Rivers University, Canada;

• Sakkie Janse van Rensburg, President ASAUDIT & IT Director, University of Cape Town, South Africa; and

• Case studies in disaster recovery following the Brisbane fl ood and Christchurch earthquake.

The Spring Members Meeting was held from the 5th to the 7th of October at the Victoria University Conference Centre, Melbourne. The fi rst day of the meeting was a vendor symposium featuring Microsoft, VMware, HP, and Cisco. Featured sessions on the second and third days included:

• Best Practices in Developing and Implementing an Academic Mobile Device Initiative, Ron Bonig, Research Director Higher Education, Gartner;

• The EDUCAUSE Mobile Sprint;

• A report on The Australian Government 2011 Strategic Roadmap for Australian Research Infrastructure from the Department of Innovation, Industry, Science and Research (DIISR); and

• Case studies from members on the topics of:

• Off shore Outsourcing;

• Creating an Agile IT Organisation; and

• Program and Course Management.

The success of CAUDIT member meetings has increased steadily over the last three years, as indicated by member feedback. Ninety three percent of respondents rated the 2011 Spring Meeting as either successful or highly successful.


6651

6357

20 2231 29

49

40

50

60

70

80

90

100

Percen

tage

Overall Member Meeting Feedback 2009 2011

5 (highly successful)

4

3

0 2 0 2 014

24

612

6

63

44

0

10

20

30

40

2009 Combined 2010 Autumn 2010 Spring 2011 Autumn 2011 Spring

P

Member Meeting

2

1 (not successful)

“Overall, as usual, a very successful and valuable way to spend 3 days. Found some enormously useful information from fellow members and have established some work to do on my return.”

- Member comment

P3M Community of PracticeIn 2010, CAUDIT ran a series of three study tours focusing on showcasing higher education institution projects and portfolios. Each study tour comprised approximately 12 delegates and 4 showcase institutions and was facilitated and directed through a study tour director, Jeff McDonnell.

Delegates on the fi rst tour identifi ed a signifi cant interest, need and benefi t in creating a forum to support cross institutional collaboration and practice evolution focused on portfolio, program and project management (P3M). To achieve this, CAUDIT helped to establish and continues to foster the P3M Community of Practice (COP), and a reference group was created with a chair and 6 members. Since its inception the reference group has implemented and is continuing to drive the evolution of the P3M COP. There are now 70 members across 33 institutions, with quarterly collaboration events, a stream at the CCA-EDUCAUSE conference in April 2011, and a dedicated P3M Conference in October 2011.

Members of the reference group in 2011 were:

• CHAIR: Paul Cullen, Charles Sturt University

• Diane Bussey, The University of Auckland

• Steve Cox, Flinders University

“Since its inception the reference group has implemented and is continuing to drive the evolution of the P3M COP. There are now 70 members across 33 institutions, with quarterly collaboration events...”


• Peter Nissen, CAUDIT

• Murray Parsons, The University Melbourne

• Allan Waddell, University of Wollongong

• Sudath Wijeratne, Griffi th University

With well-attended quarterly events and the inaugural, biennial P3M Conference, the COP is beginning to see institutional silos replaced with new and meaningful collaboration, and the shared evolution of practice and knowledge.

In 2012 the P3M reference group is looking forward to CAUDIT Connect, enabling greater online collaboration, interconnecting institutions with common project interests, and continuing to expand P3M COP awareness.

The P3M COP is the fi rst community CAUDIT has supported, and is using the learning experiences to inform the support of future communities.

Learning Spaces Community of PracticeAn outcome from the Learning Spaces Study Tour held in 2011 was the formation of the Learning Spaces Community of Practice. The participants from the study tour formed the initial membership of the community of practice, and CAUDIT will foster the growth of the community in 2012.

Identity Management Community of PracticeIn 2011, the Australian Access Federation and CAUDIT jointly established an Identity Management Community of Practice. The group held their fi rst meeting in Sydney in November 2011. The initial focus of the group was centered on the requirements identity providers need to meet in order to assert Level of Assurance 2 for users to access forthcoming services from RDSI, NeCTAR, CSIRO, and others. The group will hold a virtual forum quarterly in 2012.

CAUDIT Communications StrategyDuring 2011, CAUDIT developed a communications strategy and plan as part of a broader strategy to engage with CIOs/IT Directors, the 6500 IT Staff throughout the sector, and external clients. The 2012 communications strategy has the following goals:

1. Deliver regular communications to members and other interested parties regarding CAUDIT activities;

2. Provide communications using a variety of means (email, web, CAUDIT Connect, Twitter, Facebook, iTunesU) so that individuals can receive or access information according to their preferences, rather than receiving everything via email;

3. Reduce ad hoc emails sent to members;

4. Broaden the communications base so that IT staff at member institutions can receive information directly rather than only via their CAUDIT member representative;

5. Make information about CAUDIT and its activities easily discoverable and accessible (with appropriate authorisation);

6. Provide and promote take-up of CAUDIT Connect for collaboration and knowledge sharing;

7. Plan CAUDIT’s participation in relevant events in advance of submission deadlines, so that CAUDIT can make the best use of these opportunities for face-to-face communication; and

8. Begin providing audio and video content via CAUDIT iTunesU.


Facilitating Sector-wide ServicesSummaryIn 2011, CAUDIT continued to work with members to identify opportunities to facilitate the delivery of shared services and facilities at either a regional or national level. CAUDIT also assisted members to integrate services so that users from across the sector can readily access services anywhere, anytime through a building blocks approach.

Key Achievements

• Support of the Australian Access Federation;

• Development of the eResearch Store; and

• Development of the Cloud Computing Framework.

Australian Access FederationCAUDIT continued its leadership role in guiding the operation and development of the Australian Access Federation. The Manager AAF reports to the CAUDIT General Manager, and CAUDIT provides both strategic advice and administrative support to the federation.

CAUDIT’s role in nurturing the AAF has successfully resulted in the only self funding and sustainable Australian National eResearch Service to date. The AAF has 67 subscribers, more than a million federated identities and 68 services, including the CAUDIT Benchmarking System. The open source Federation Registry tool developed by the AAF has been adopted by several other federations internationally.

In 2012, AAF authentication will enable more than 6500 IT staff in CAUDIT member universities to access CAUDIT Connect using their home credentials.

eResearch Services StoreIn 2011, CAUDIT successfully launched the eResearch Services Store at eresearch.caudit.edu.au. The store acts as a repository of information relating to eResearch services available to researchers within the Australian Higher Education and Research environments. The store provides a single information source of discoverable eResearch services that exemplify the level of innovation and development in eResearch services by the Australian research community.

The eResearch Store was developed by The University of Tasmania under the direction of the CAUDIT eResearch Services Committee. Several CAUDIT members have expressed an interest in evolving the existing store into a multi-tenancy Software as a Service, whereby multiple organisations are able to add services to the store and each organisation can publish their own instance of the store to their own community. CAUDIT will facilitate developing this concept further in 2012 by fostering the collaboration of the interested members and working with them to develop a sustainable business model for the project.

“CAUDIT successfully launched the eResearch Services Store at:eresearch.caudit.edu.au”


Cloud FrameworkIn consultation with CIO/IT Directors and their associate directors, CAUDIT identifi ed aspects of cloud computing that were of particular interest and should be the focus of CAUDIT over 2011. As a result of this feedback, CAUDIT used this input to inform and publish the fi rst version of a Cloud Computing Guide. The guide provides practical advice to CAUDIT members by:

• providing a standard defi nition of cloud computing (from NIST) and a map of the cloudscape;

• identifying a small number of practical resources on key aspects of cloud computing;

• providing risk assessment tools and checklists; and

• presenting case studies from Macquarie University and Curtin University to share their experiences and knowledge in this area to the broader membership.

In 2012 CAUDIT will continue to foster the evolution of the framework in areas of interest to members, which include:

• evaluating risk and security;

• legal issues, including data sovereignty;

• contracts with suppliers;

• explaining cloud computing issues to university executives;

• developing a business case;

• university policy changes needed with a cloud computing model;

• skills planning for a cloud computing model; and

• additional case studies from members.


Evidence Based PracticeSummaryThroughout 2011, CAUDIT continued to take a questioning approach to IT practice within higher education and assisted members to plan and deliver IT services that represent industry best practice.

Key Achievements

• Successful collection of 2010 benchmarking data;

• Integration of the benchmarking system with the AAF;

• Deployment of the system into South Africa and Canada; and

• Inaugural trend analysis.

Collection of 2010 Benchmarking DataA total of 45 Australian and New Zealand member institutions contributed data, with only one Australian and two New Zealand universities not contributing data during the data entry window. The high level of participation in the annual benchmarking process is a measure of the value CAUDIT members place on the benchmarking information.

This was the fi rst collection following the integration of the benchmarking system with the Australian Access Federation. With AAF integration, members can now use their home credentials for authentication. CAUDIT only needs to authorise their access the fi rst time they log in. This has greatly streamlined the process for all users. In addition the system is now able to scale to a larger number of users, and a number of CIOs’ direct reports have registered for read-only access to the system.

Benchmarking in South Africa and CanadaIn 2011 CAUDIT provided assistance to the Association of South African University Directors of Information Technology (ASAUDIT) and the Canadian University Council of Chief Information Offi cers (CUCCIO) and deployed the CAUDIT IT Benchmarking System in both South Africa and Canada. CAUDIT also commenced negotiations with the Joint University Computing Committee (JUCC) in Hong Kong with a view to deployment in Hong Kong in 2012. This eff ort was part of a long term strategy by CAUDIT which will in time enable CAUDIT members to make direct international IT benchmarking comparisons between Australian and New Zealand universities and their counterparts in South Africa, Canada and Hong Kong.

“45 Australian and New Zealand member institutions contributed data during the data entry window”

“... deployed the CAUDIT IT Benchmarking System in both South Africa and Canada... commenced negotiations with Hong Kong...”


Inaugural Trend AnalysisCAUDIT provided a benchmarking summary report to members at the 2011 Spring Members Meeting. Due to the maturing of the data set, with good quality data available dating back several years, CAUDIT was able for the fi rst time to provide trend information in the report, giving a more holistic picture of changes over the period 2007 to 2010 on a number of key indicators. For the analysis, universities were placed into four groups based on their complexity index in the system.

Some key fi ndings from the trend analysis were:

1. IT budgets are growing but not for all groups. Across the sector, average total IT spend, adjusted for infl ation, has increased steadily each year since 2007. In 2010 universities spent on average 18% more than in 2007 (29% more in unadjusted dollars). However, there are diff erences between groups. IT spend for the universities in the lowest complexity group has actually reduced by 6% when adjusted for infl ation;

2. IT spend as a percentage of university revenue has increased but not for all groups. Across the sector, the total IT spend as a percentage of total university revenue has increased since 2007. This trend is strongest in universities in the highest complexity group. Universities in the lowest complexity group are losing some of their share of university revenue;

3. IT staff numbers are growing and IT is becoming more centralised (based on staff distribution). The centralisation trend is strongest in the universities with high complexity. In the lowest complexity group, staff numbers have remained stable since 2007; and

4. Universities are becoming greener. Both EPEAT and Server Virtualisation percentages have increased from 2009 (the fi rst year they were collected) to 2010.


Future Focus In 2012 CAUDIT will focus on a number of initiatives aligned to its strategic plan, in addition to continuing to provide its established services to members.

Strategic Procurement objectives include:• establishing the Strategic Procurement Advisory Committee, a small committee

of IT Directors, chaired by a member of the CAUDIT Executive, that formulates strategic direction and advice for CAUDIT’s procurement activities;

• developing a successful partnership with Higher Ed Services (HES) to leverage their relationship with Oracle and identify where savings or additional value could be realised for members;

• establishing the CAUDIT Procurement Community of Practice, enabling CAUDIT to partner with members and their senior procurement staff to work on more operational or one-off procurement activities, including the establishment of panels, etc;

• streamlining engagement with new vendors who may not have previously been identifi ed as a priority, but who may have an off er likely to be of interest to the membership;

• successfully negotiating a new aggregated Microsoft Premier Support arrangement with Microsoft and the CAUDIT Membership; and

• establishing the CAUDIT Cisco Executive Exchange.

Benchmarking and Analytics objectives include:• expanding the data collected to enable members to have a greater degree of

granularity across the input costs;

• developing a capability that enables CAUDIT to conduct more broad ranging studies of trends in IT using both the CAUDIT benchmarking data and other privately or publicly available datasets;

• developing a capability that enables CAUDIT to conduct specifi c issue based data collection and analysis such that CAUDIT can respond in a timely manner to members on short lived or perishable opportunities; and

• developing an enhanced capability to pictorially present data in a more meaningful manner, and allow members to process short “information bytes” that contain benchmarking data analysis on topics of interest.

Member Engagement objectives and other initiatives include:• expanding the data collected to enable members to have a greater degree of

granularity across the input costs;

• full-scale deployment of CAUDIT Connect, marking the beginning of CAUDIT’s broader engagement with the 6500 IT staff across the sector;

• in conjunction with organisations willing to partner with CAUDIT, enhancing the eResearch Store into a re-useable internal service by all members;

• developing and deploying a framework that can on an annual basis assess member and IT Staff awareness of and satisfaction with CAUDIT’s core member services;

• providing high level support to the Chair of the THETA13 conference, to ensure that THETA13 is a highly successful conference;

• fostering and nurturing Communities of Practice within CAUDIT Connect.


The OrganisationExecutive Committee

PresidentPaul Sherlock

University of South Australia

Paul is Director of Information Strategy and Technology Services at UniSA. He has held this position for the past nine years. Prior to joining the University, Paul held senior ICT management roles at the Defence Science & Technology Organisation (Adelaide) and BHP Billiton (Whyalla).

Paul has been Chair/President of CAUDIT since April 2010. Paul has previously been a Deputy Chair of CAUDIT and since 2007 has led the development of CAUDIT’s benchmarking system. Paul is the author of the complexity index which is used to help make meaningful comparisons of benchmarking data across the ANZ HE sector.

Paul’s other contributions to the higher education and research sector include:

• UniSA Project Delegate for the $37M National Research Network Project;

• President of the Australian Access Federation (AAF);

• Director and Chair of SABRENet Ltd since its formation in September 2006;

• Member of the Australian National Data Service (ANDS) Steering Committee;

• Member of the NeCTAR Project Board;

• Member of the Australian eReseach Infrastructure Committee (AeRIC);

• Member of the AARNet Advisory Committee (including as Deputy Chair 2004- 2008) since 2001;

• Faculty member of the CAUDIT-EDUCAUSE Institute (2004-2008); and

• Member of the 2008 NCRIS roadmap review committee (Safeguarding Expert Working Group and ICT Expert Working Group);

Paul has formal qualifi cations in Engineering (Electrical), Computing, Business (MBA), and Finance. He is a chartered professional member of the Institution of Engineers and a graduate member of the Australian Institute of Company Directors.


Deputy PresidentPeter Nikoletatos

Curtin University

Peter Nikoletatos is currently the Chief Information Offi cer (CIO) of Curtin University of Technology and has more than 25 years’ experience in the Information and Communication Technology industry in both Australia and overseas. Over the years, Peter has held several senior appointments including IT Manager for I-MED (Radiology), National Manager eBusiness for CSC (formerly BHP IT), and more recently the CIO at the University of Newcastle. Peter holds a fellowship with the Australian Institute of Project Managers, is a member of the Australian Institute of Company Directors and the Australian Institute of Management.

In 2011, Peter was invited to participate in the Expert Working Group (eResearch Infrastructure) of the Strategic Roadmap for Australian Research Infrastructure. In 2010, he was elected Vice President of the Council of Australian University Directors of Information Technology (CAUDIT), and also became a board member of the Australian Academic Research Network (AARNet) Pty Ltd, a member of Australian Computer Society (ACS) and a member of the Enterprise Cloud Leadership Council (ECLC). In 2009, he became a member of the CAUDIT-EDUCAUSE INSTITUTE faculty and throughout 2009 and 2010; he served on the Gartner Symposium Advisory Board and the DELL Platinum Advisory Council. In 2008, Peter served on both the INTERSECT and NUSPORT boards whilst CIO at the University of Newcastle.

Peter’s experience has been a valuable asset in helping develop Curtin’s capacity to integrate next generation teaching and learning, research support and improvements to corporate services. Peter has a particular interest in ICT strategy and its relationship to research, and teaching and eLearning. He has worked closely with many of the leading global vendors to help shape ICT strategy at Curtin University. Peter has also presented at a number of conferences on topics ranging from eff ective IT governance, managing change, emerging trends and technologies, mobility, identity management and cloud computing.

Peter holds a Bachelor of Business from the University of Newcastle (1996), a Masters of Education Studies (University of Newcastle) (1998) and a Graduate Diploma in Law (Southern Cross University) (2004). He is currently undertaking doctoral research focusing on the impact of emerging trends and technologies on education and research.

He is married with two children and has completed fi ve Ironman Triathlon’s, is a keen cyclist, a life member of Hippocrates Australian/Greek Aged Persons Association and an advocate of Cancer Foundation LIVESTRONG, Ovarian Cancer Australia and Strike a Chord for Cancer Foundation.


SecretaryMichael Kirby-Lewis (Kirby)

University of New South Wales

Michael Kirby-Lewis has worked in the IT industry for over 30 years. He studied Computer Science at Canterbury University, Christchurch (NZ) in the 1970s and his Masters in Business & Technology at UNSW. Kirby has also undertaken Executive programs at Harvard Business School.

Kirby worked in the Health, Manufacturing, Distribution, Consulting and Education industries within both the Public and Private sectors. Kirby has worked across the spectrum of the Education industry for the past 18 years. This includes VET (TAFE, NSW), Schools (DET, NSW) and Higher Education (UNSW).

For the past eight years Kirby has worked at UNSW, the last four of those years as Head of IT. Kirby is overseeing the establishment of shared IT services, updating the underlying IT infrastructure, modernising UNSW’s Core Systems (including Student Administration and e-Learning) and establishing improved governance and structures to better align IT with the core Teaching and Research needs of the University.

TreasurerSendur Kathir

University of Melbourne

Sendur currently holds the position of Executive Director Information Technology and Chief Information Offi cer at the University of Melbourne. The CIO plays a pivotal role at the University of Melbourne, responsible for strategic alignment of IT to University goals and cost eff ective service delivery.

Prior to joining the University, Sendur spent fi ve years in the consulting industry having undertaken a number of roles for both the private and public sectors. During this time, Sendur worked for a number of organizations including Pricewaterhouse Coopers. As the Principal Consultant on a number of engagements, Sendur has been responsible for changes to public policy, developing sustainable infrastructure for large organisations and strategic business re-alignment.

Sendur serves as a Company Director for VERNet (an organisation owned by higher education institutions in Victoria and CSIRO, which provides dedicated high bandwidth network for research and education), a board member of VPAC (Victorian Partnerships for Advanced Computing), and serves on the NRN project board.


MemberDr Grace Saw

Bond University

Dr Grace Saw is the Director, Information Services. Information Services at Bond provides a centralised technology and computing infrastructure support and services for the academic and administrative functions of the Faculties and Offi ces. This includes provision of centralised audio visual and voice communications service and support. Information resources provision, access and management are provided through the Library, which is also part of Information Services. As well as being a CAUDIT Executive Member, Grace is also a member of CAUL (Council of Australian University Librarians).

Grace has over two decades of professional experience in seven institutions (including University of Queensland, Queensland University of Technology, University of Western Australia, Charles Darwin University, University of New England, CSIRO) across Australia and New Zealand, including being the inaugural University Librarian at the Auckland University of Technology in New Zealand from 1998 to 2002.

Grace has a Ph.D in political history, an MBA (Executive), and a postgraduate degree in Library and Information Science. Grace is

• a member of the QRNO (Queensland Regional Network Organisation) and QUESNet (Queensland Education, Science and Technology Network) Board;

• chair AAF-CAUL (Council of Australian University Librarians) working group;

• co-chair of the CAUL working group which is investigating the organisation of a similar tour like the CAUDIT Showcase Tour;

• a mentor in the DELL WIT ( Women in IT) Leadership program in Qld;

• a mentor in the Library Aurora Leadership program;

• published in refereed and academic journals and presented at conferences nationally and internationally; and

• on her 2nd of 5 year term as a Standing Committee member of the Management and Marketing Section on IFLA (the International Federation of Library Association).

New Zealand Representative (by invitation)Liz Gosling

Auckland University of Technology

Liz Gosling is the Director of ICT Services at AUT University. Her team is responsible for information technology provision for AUT’s staff and students, including 6,500 + desktop and laptop computers, IT Strategy, networking, audio visual services, innovation, contracts and software licensing, customer relationships and support services.

Liz studied Computer Science at the University of Westminster in London, and holds an MBA (Distinction), with a specialisation in HR from AUT. She has worked in IT since the mid 80’s, when the fi rst PCs were introduced, and held a variety of roles in the UK. Liz joined AUT in 2002 as IT Client Services Manager, and became Director in 2006. She is the chair of the Universities NZ Information and Communications Technology Committee and a faculty member of the CAUDIT Leadership Institute.

Her professional interests include customer relationship management, human resources and change management and staff development. She is a Belbin accredited facilitator, and is the New Zealand invited representative on the CAUDIT Executive group.


Public Offi cerRichard Northam

CAUDIT

Richard Northam is the General Manager of the Council of Australian University Directors of Information Technology (CAUDIT), and the Public Offi cer for CAUDIT.

In addition Richard is the Public Offi cer of the Australian Access Federation Inc, and is the Secretary and Director at Large on the board of EDUCAUSE in the USA.

Richard has more than 20 years experience in the ICT industry and has worked in the Private, Commonwealth Government and Higher Education Sectors in Australia. He has held a number of senior management appointments including the IT Director at the University of New South Wales @ the Australian Defence Force Academy, Network Manager at the Commonwealth Insurance and Superannuation Commission and Associate Director of the Information Management & Technology Branch at the then Commonwealth Department of Primary Industries & Energy. He also served as the Director of Information Systems for the Australian Air Force Cadets within the Australian Department of Defence.

Throughout his career, Richard has taken a strategic leadership role in shaping and enhancing the role of Information Technology within various organisations. In his current role Richard has helped shape the future of CAUDIT as a platform for collaboration for IT staff in Higher Education, and has taken a leadership role in negotiating sector wide procurement arrangements with suppliers which have delivered signifi cant value to Higher Education.

Richard has also presented at a number of conferences on topics including Cloud Computing, Federated Identity Access Management, IT Benchmarking, Collaboration, IT Leadership and represented the IT interests of the Australian Higher Education Sector at various international forums and meetings. He recently co-authored an article in EDUCAUSE Review on “Cloud Computing and the Power to Choose”.

Richard holds a Bachelor of Engineering (Electronics) and is a Member of the Australian Institute of Company Directors.


Members

Australian Capital Territory

CSIRO

Mr David TollChief Information Offi cer

ANU (Jan-May)

Mr Rick Van HaeftenDirector of Information Technology

ANU (May-Dec)

Ms Anne KellyActing Director, Information Services

University of Canberra

Mr David FormicaHead Information Technology Services

UNSW@ADFA

Mr Newton BragaInformation Technology Manager

Northern Territory

Charles Darwin University

Mr Pat GouldDirector Information Technology and Management Support

Batchelor Institute of Indigenous Tertiary Education

Mr Jeff WatsonManager Information and Communication Technology


New South Wales

Australian Catholic University

Mr Paul CampbellDirector of Information Technology

Charles Sturt University

Mr Garry TaylorExecutive Director

Macquarie University

Mr Marc BaileyChief Information Offi cer

University of Western Sydney

Mr Kerry HollingDirector Information Technology Services

University of Newcastle

Ms Mary SharpChief Information Offi cer

University of Technology, Sydney

Mr Peter JamesDirector Information Technology Infrastructure and Operations

University of New South Wales

Mr Michael Kirby-LewisDirector Information Technology

University of Sydney

Mr Bruce MeikleChief Information Offi cer

University of New England

Mr Rob IrvingDirector Information Technology

Southern Cross University

Mr Matthew SmithDirector, Technology Services

University of Wollongong

Ms Cathy NicastriDirector Information Technology Services


Queensland

Bond University

Dr Grace SawDirector Information Services

Cent

Documents

Welcome to CAUDIT. · Welcome to CAUDIT. The Council of Australian University Directors of Information Technology (CAUDIT) is an incorporated entity with membership drawn from Universities