Dear Winona Chapter Human Resource Colleague:

The La Crosse and Winona Chapters of the Society for Human Resource Management are excited to introduce a Compensation Survey for the year 2012. Please take a few minutes to complete this confidential survey. Your input is very important to the results. Find out how your compensation compares to other employers in the La Crosse & Winona areas and gain an effective new tool for your retention efforts. The survey results will be provided for La Crosse, for Winona, and as an aggregate of both.

COST:When the results are available, you will receive notification of the process required to obtain a copy of the completed survey. The cost for the survey results will be:

$50 All participants$75 LASHRM / WINSHRM members who did not participate$100 Non-members who did not participate

DEADLINE:The deadline to submit the completed survey is Thursday, July 12, 2012. Please save your completed survey as your company’s name and send it as an attachment to Megan Weibel at lashrm.info@gmail.com . If you do not receive an acknowledgement of receipt within three business days of your submission, please call Megan to confirm your survey was received. You may submit your data anonymously, if required. However, this does not allow for follow-up questions if anything is uncertain, nor will this permit the participant discount.

CONFIDENTIALITY:LASHRM strictly maintains the confidentiality of survey data. No organization will be identified in the survey. Information provided will be categorized without reference to any employer. If there are less than two firms contributing salary data for a position, no information will be provided in that area.

INSTRUCTIONS:Please participate in this survey by completing all applicable sections with the actual current pay data, not your salary ranges. We are seeking the lowest amount currently being paid for that position, the highest amount anyone in that capacity is earning at this time, the median amount, and the average of all employees in the position. This is a Microsoft Word form. To toggle through the document, please use the tab key. If you have any questions, please contact Megan Weibel at 608-787-7120 or lashrm.info@gmail.com .

Thank you for your participation in this survey and for helping build our profession’s body of knowledge.

Sincerely, LASHRM Compensation Survey Committee

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2012 La Crosse and Winona Compensation

Demographics (Note: this data is for committee use only)

Company Name:      

Address:      

City/State/Zip:      

Telephone:      

Primary Contact:       Title:      

Email:      

Alternate Contact:       Title:      

Reporting for: La Crosse Winona

Indicate the total number of employees in the location for which you are reporting:

1-10 11-50 51-100 101-500 501+

Workforce type: Union Non-union Both

Type of industry:

Manufacturing Retail Government/Education Health Services Utility/Communications/Transportation Finance/Insurance/Real Estate Business/Professional/Personal Services Not-for-profit Other      

When completing the rest of the survey, please note the data requested for each section:

Exempt Status: Indicate whether the position is paid on a non-exempt (hourly) or exempt (salary) basis.

Number of Employees: Number of active employees currently employed in the position.

Current Hourly Rates: Please enter the minimum, average (all employee wages in that position divided by the number of those employees), median (the midpoint between the minimum amount paid and the maximum amount paid) and maximum hourly wage that your employees are currently paid in each job position. If the employee’s pay is expressed as an annual salary, please convert it to an hourly rate (ex: 40 hrs/wk = salary 2080 hrs/yr).

Bonus Received This Past Year: Please check the box if a bonus was paid to persons in this position.

Maximum Current Tenure per Position: The longest length of service provided by a current full/part-time employee for any particular position. Please round the length of service to even years.

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ACCOUNTING / FINANCE Example ResponseAccounts Payable / Accounts Receivable Clerk:Maintains voucher records, accounts receivable ledger, posts payments received and invoices to customer accounts, assists in the summarizing and settling balance with general ledger accounts; and performs checking and posting duties incidental to payment of vendors’ accounts.

4 X 8.50 8.91 9.83 11.15 5

                                   

Bookkeeper: Keeps systematic account records of business transactions, determining propriety of entries, analyzing accounts and preparing financial statements. Prepares bank reconciliation, journal entries and reconciles general ledger under supervision.

                                   

Accounts Receivable/Credit Administrator: Oversees & administers credit and collections functions (review customer accounts, places collections calls, oversees credit assessment and limit setting, recommends turnover to collection agencies and bad debt write offs).

                                   

Accounting Supervisor / Manager: Examines, analyzes and interprets accounting records for the purpose of giving advice or preparing statements. Installs or advises on systems of recording costs or other financial and budgetary data. Supervises and delegates to staff accountants to accomplish accounting objectives.

                                   

Accountant (entry level): Prepares and reviews general ledger entries to ensure proper posting. Gathers data and assists in the preparation of financial and related statements. Assists in annual budget preparation. May perform payroll duties in addition to financial reporting. May supervise or give work direction to Accounting Clerks. Requires BS in accounting or equivalent experience.

                                   

Business Office Manager: Implements policies and procedures for all operation areas including the following: billing, accounts payable, insurance, credit and collections, and data processing. Purchases office supplies and oversees and approves purchases. Implements contracts with outside vendors (leases, cleaning, etc.), reconciles petty cash, updates fee schedules and appropriate charge ticket documents. Assists in annual budget preparation and marketing plan development as directed. May supervise Front Office Supervisor.

                                   

Assistant Controller: Assists the Controller in directing an organization’s accounting functions, including establishing and maintaining an organization’s accounting principles, practices and procedures. Oversees the preparation and evaluation of budgets and other financial operating reports and presents recommendations to top management.

                                   

Controller / CFO: Plans, organizes, directs and controls the accounting and control functions. Responsible for the company’s financial plans and policies, its accounting practices, the conduct of its relationships with lending institutions and the financial community, the maintenance of its fiscal records and the preparation of financial reports. The position supervises general accounting, internal auditing, cost accounting and budgetary controls. Top financial position usually reporting to President /CEO.

                                   

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ACCOUNTING / FINANCE (cont.)Teller: Receives and pays out money. Keeps records of money and negotiable instruments involved in a financial institution’s various transactions.

                                   

Head Teller: In addition to teller duties, assists tellers in the efficient handling of customer needs, reviewing and checking the work of other tellers and assisting in the resolution of other teller problems.

                                   

Loan Officer: Evaluates, authorizes or recommends approval of commercial, real estate or credit loans. Advises borrowers on financial status and methods of payments.

                                   

Loan Processor: Services installment, consumer, mortgage and/or small commercial loans. Sets up files, prepares documentation, accepts and records payments, calculates interest and rebates. Keeps loan records up-to-date, removing paid loans from files. Uses tickler systemto keep insurance, tax, financial statement and UCC documentation current. Draws new or renewal notes, pays out loans. May do record keeping and transactions on charged-off loans. Balances monthly reports.

                                   

Credit Analyst: Conducts credit investigations and analyzes routine credit information pertaining to commercial loans; prepares write-ups and summaries; performs financial analysis.

                                   

Internal Auditor: Responsible for entire audit function and formulates practical internal activities to carry out bank policies. Schedules audit, coordinates the internal audit program with outside examiners.

                                   

Research Specialist: Responsible for processing and maintaining specialized accounts.  Completes required government forms and documents.  Assists with state and federal regulations compliance.  Prepares and assembles various records and documents.  Maintains files and records.

                                   

Branch Manager: Responsible for directing and administering the operational and sales efforts of the branch.  Ensures that established policies and procedures are followed.  Ensures that customers are promptly and professionally served.  Directs and supervises branch staff.

                                   

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ADMINISTRATION AND ADMINISTRATIVE SUPPORTChief Executive Officer, Chief Operating OfficerOr President: Establishes policies, goals and objectives and manages/directs the organization toward its objectives.

                                   

Vice – President: Directs and coordinates activities of one or more departments such as engineering, operations or sales or major division of a business.

                                   

General and Operations Managers: Plans, directs or coordinates the operations of companies or public / private sector organizations. Formulates policies, manages daily operations but are too diverse to be classified in any one functional area of management.

                                   

Data Entry Operator: Operates equipment such as keyboard and terminals. Transcribes routine pre-coded information. Verifies data for accuracy and completeness.

                                   

Receptionist / Switchboard Operator: Receives phone calls and assists with placement of calls. Receives visitors, answers general questions and directs individual to the appropriate person.

                                   

Secretary / Administrative Assistant: Performs a variety of secretarial duties such as typing reports, memos, maintaining computer based and paper files, answers office inquiries and performs administrative tasks. Performs special projects of a moderate to highly skilled nature.

                                   

Office Assistant: Performs a variety of general clerical functions in a small or medium-sized office. Copies data and compiles records and reports. Computes wages, taxes, premiums, commissions and payments. Prepares, issues, and sends out receipts, bills, policies, invoices, etc.

                                   

Executive Secretary: Performs secretarial and administrative duties for a single top executive other than the CEO. Performs duties of a highly confidential nature.

                                   

Office Manager / Supervisor of AdministrativeSupport Staff: Performs a variety of administrative/ supervisory duties such as assigning work to other clerical employees, interpreting policies and maintaining reports.

                                   

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ENGINEERINGDrafter/CAD Operator: Prepares clear, complete and accurate working plans and detailed drawings from rough or detailed sketches or notes for engineering or manufacturing purposes, according to specified dimensions using computer and specially designed software.

                                   

Designer: Designs and develops printed circuit boards. Generates documents using computer aided drafting for schematic, assembly, and fabrication drawings. Drafts layouts for standard and dense, hi-speed, multi-layer boards. Helps engineers identify and resolve mechanical design issues. May require a bachelor’s degree in area of specialty and experience in the field or in a related area. Typically reports to a supervisor/manager.

                                   

Electrical Engineer: Designs, develops, and tests all aspects of electrical components, equipment, and machinery. May use computer-assisted engineering and design software and equipment to perform assignments. Applies principles and techniques of electrical engineering to accomplish goals.

                                   

HVAC Designer-Engineer: Provides design, calculations, specifications and construction documents for institutional and commercial building projects; draws, stamps and submits plans to State of Wisconsin or Minnesota for approval.

                                   

Industrial Engineering Technician: Applies engineering theory and principles to problems of industrial layout or manufacturing production, usually under the direction of engineering staff.

                                   

Industrial Engineer: Designs, develops, tests and evaluates integrated systems for managing industrial production processes including human work factors, quality control, inventory control, logistics and material flow, cost analysis and production coordination.

                                   

Manufacturing Technician: Constructs, maintains, and tests electrical systems and components. Calibrates, maintains, repairs, and troubleshoots instrumentation and equipment for laboratory and manufacturing plants to ensure conformance to established calibration standards. Works under general supervisions; typically reports to a supervisor.

                                   

Mechanical Engineer: Performs engineering duties in planning and designing tools, engines, machines and other mechanically functioning equipment.

                                   

Engineering Supervisor/Manager: Directs, coordinates, and exercises functional authority for planning, organization, control, integration, and completion of engineering projects within areas of assigned responsibility. Plans and formulates engineering programs and organizes project staff according to project requirements. Reviews product design for compliance with engineering principles, company standards, and customer requirements. Supervision of 1-5 project/maintenance engineers.

                                   

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HEALTH CARE & RELATEDCoder: Assigns appropriate ICD-9CM codes to charge tickets for billing purposes. Ensures that ICD-9CM and CPT-4 codes are updated and reviewed regularly for accuracy. Monitors physician and physician extender coding practices. Ensures all charges are accredited for and entered in a timely manner.

                                   

Coding Clerk: Processes billing documents that require little or no procedural or diagnosis coding. Provides clerical support to coding specialists.

                                   

Insurance Clerk: Examines insurance claims, completes or ensures necessary completion of required information and submits to appropriate insurance company. Processes correspondence relating to insurance information and performs necessary follow-up to resolve rejected claims, resubmissions and other insurance inquiries. Assists as needed in processing insurance payments so that all accounts are up-to-date and accurate.

                                   

Medical Records Clerk: Ensures medical records are filed accurately according to clinic procedures. Pulls charts for next day's scheduled appointments. Files medical information into chart according to clinic procedures.

                                   

Medical Records Supervisor: Coordinates and supervises all medical records’ activities within department. Ensures clinic policies regarding medical records are adhered to. Maintains knowledge of medical record regulations and legislation.

                                   

Medical Transcriptionist: Transcribes dictated information for providers. Ensures all transcription is accurate and grammatically correct. Maintains strict confidentiality with patient information.

                                   

Referral Representative: Processes incoming and outgoing referrals and prior authorizations. Acts as a liaison between patients, providers, and health plans in problem resolution and information dissemination regarding insurance coverage, claims processing, referral options, etc. Completes referral authorization paperwork, and communicates referral authorization information to physicians and patients.

                                   

Registrar: Obtains personal patient information and establishes and maintains pertinent computerized records on new and active patients. Informs patient of credit and insurance policies.

                                   

Scheduler: Responsible for making and scheduling patient appointments.

                                   

Health Unit Coordinator: Performs clerical duties related to admissions, transfers, discharges, deaths. Transcribes orders. May complete census reports, audit charts, coordinate medical supply purchases and inventory.

                                   

Social Worker: Provides assessment, planning, consulting, education and referral services to clients and family members. Acts as consultants and leaders in comprehensive care. May facilitate admission coordination and care management through discharge. (Note: Caseworker is under Non-Profit section)

                                   

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HEALTH CARE & RELATED (cont.)Certified Medical Assistant: Prepares examining areas & patients for examination by physician. Records patient’s medical history & other relevant data. Assists physician with patient examinations & minor surgical procedures. May administer injections or give treatments under direction. Schedules or performs clinical procedures as physician directs. In smaller clinics, may perform medical records and business related tasks.

                                   

Lab Supervisor: Oversees lab functions with regard to quality assurance, lab techniques, specimen handling, customer service and coordination of reference lab business. Responsible for initial and ongoing training and supervision of other lab staff. Makes recommendations for budgeting, staffing levels, development of new tests to be performed within the lab and pricing. Responsible for compliance with OSHA, CLIA and other regulations.

                                   

Medical Laboratory Technician - MLT: Performs phlebotomy and lab functions completed in office lab. Collects and/or processes specimens sent out to reference labs. Maintains lab equipment and completes assigned quality assurance duties.

                                   

Medical Technologist: Performs phlebotomy and lab functions completed in office lab. Collects and/or processes specimens sent out to reference labs. Maintains lab equipment and completes assigned quality assurance duties. May be responsible for maintaining clinic compliance with OSHA, CLIA, and related regulators. (non-supervisory position)

                                   

Phlebotomist: Draws, runs and documents lab tests/results; maintains records for CLIA, provides backup support for department.

                                   

Pharmacist: Provides professional pharmaceutical services to patients by preparing, dispensing, and monitoring prescribed medications and solutions. Consults with medical staff on the delivery of effective, safe and cost-effective drug therapies to improve patient outcomes and makes changes as necessary to ensure rational use of pharmaceuticals. Maintains necessary records on prescriptions, patient charges, and inventory. Educates patients on appropriate use of pharmaceutical products and of potential side effects.

                                   

Pharmacy Manager: Manages all pharmacy activities, including the purchase, receipt, storage, compounding and dispensing of pharmaceutical. As necessary, assists in the dispensing of medication and maintenance of inventory. Develops and implements policies and procedures that guide and support the provision of services. Determines cost effectiveness and proper utilization of resources, including personnel, operating budget and capital. Allocates resources and manages the work of pharmacy staff.

                                   

Pharmacy Technician: Under direct supervision of a pharmacist, prepares packages and dispenses prescribed medications and solutions. Maintains necessary records on prescriptions, patient charges and inventory.

                                   

Registered Nurse (RN): Graduate of accredited nursing program and currently licensed RN. Provides total nursing care to residents; assesses, evaluates, reports and documents residents' status; administers medications and treatment; prepares plans of care.

                                   

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HEALTH CARE & RELATED (cont.)Surgical Technician: Performs technical assistance to the physician during surgical and diagnostic procedures. Provides patient care to surgical patients in the operating room under the supervision of the registered nurse.

                                   

Registered Nurse, CLINICAL: Rooms patients, assists provider with procedures and completes variety of tasks including but not limited to the following: injections, phone triage, preparation of patient education materials, patient education, patient intake, patient vital checks, chart documentation, and management of emergency supplies. Makes patient assessments and participates in collaborative decision making.

                                   

Charge or Lead RN: Graduate of accredited nursing program and currently licensed RN. Supervises staff to provide total nursing care on an assigned shift or unit; administers medications and treatments; writes plans of care and prepares reports, participates in training, disciplining and evaluation staff on the shift or unit.

                                   

Licensed Practical Nurse (LPN): Graduate of accredited nursing program and currently licensed LPN. Provides nursing care to residents within the parameters of licensure and regulations. Observes, reports, and documents residents' status; administers medications and treatments; helps develop plans of care.

                                   

Nurse Clinician: Ensures the delivery of quality care to a defined population of patients and their families. Functions as a clinical practitioner, educator, consultant and researcher. Collaborates with physicians, nursing staff and other members of the health care team to ensure quality care throughout the clinic. Assists nursing staff in continual assessment and development of procedures, policies, and standards to improve patient care. Uses the CQI process for issues related to the delivery of care.

                                   

Certified Nurse Practitioner: Member of the primary health care team who works with physicians and other medical staff to provide comprehensive health care to patients. Engages in independent decision making about health care need and provides health care services to individuals throughout the life span.

                                   

Certified Nurse Practitioner, Specialty: Member of the primary health care team who works with physicians and other medical staff to provide comprehensive health care to Geriatric or Pediatric patients. Engages in independent decision making about health care need and provides health care services to individuals throughout the life span.

                                   

Director of Nursing: Supervises registered/licensed nursing staff, medical assistants. Responsibilities include but are not limited to the following: recruitment, performance evaluations, budget preparation, staff scheduling, and proper training of new staff and ongoing training of staff in compliance with OSHA and other regulatory requirements. Advises supervisors and staff of changes in medical community and may be responsible for clinical policy and procedure development and implementation.

                                   

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HEALTH CARE & RELATED (cont.)Certified Nurse Midwife: Member of the primary health care team who works with physicians and other medical staff to provide comprehensive health care to women. Collects and reviews patient histories, performs physical and psychological health assessments, fetal assessments in the antepartum and intrapartum periods, periodic assessments of labor progress and spontaneous vaginal deliveries.

                                   

Certified Medication Assistant (CMA): Under supervision of licensed nurse (RN), prepares, administers, and records select oral, nasal, rectal, inhalant, ophthalmic and transdermal scheduled medications to residents. Measures and records blood pressure and radial pulse. May also perform duties as nursing assistant. Requires successful completion of State approved Medication Assistant Training Program.

                                   

Certified Nursing Assistant (CNA): Performs a variety of personal care, feeding, ambulation, and special services for residents; keeps nursing unit and resident's rooms in order. Requires current certification by the State as Nursing Assistant.

                                   

Resident Care Assistant (a.k.a. Universal Care Worker; non-certified Nursing Assistant with different training than Personal Care Worker): Provides assistance to residents in Assisted Living with basic essential activities of daily living and instrumental activities (telephone, hearing and vision adaptive devices; mobility devices; light housekeeping; laundry.) Observes and reports changes in residents' physical/cognitive/emotional status to supervisor. Assists residents in dining area and activity programs.

                                   

Personal Care Worker: Provides personal care for people who are elderly/people with disabilities. Care include bathing, dressing, assisting with mobility, transfers, skin care, light cleaning, and documentation of cares.

                                   

Cook: Prepares and cooks/bakes food; discusses menus, supplies and utilization of leftovers with supervisor. May assign food preparation and cooking duties to kitchen staff; directs or assists with clean up duties.

                                   

Dietary Aide: Performs a variety of food service, basic food preparation and clean-up tasks.

                                   

Beautician: Provides hair care services to clients. May also do manicures, pedicures, and other appropriate personal care treatments.

                                   

Housekeeper: Cleans and services rooms, bathrooms, public areas and offices. Duties may include dusting, vacuuming, windows, polishing furniture, emptying wastebaskets and bed making. Additional duties may include floor and carpet cleaning tasks; move furniture and set up rooms.

                                   

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HEALTH CARE & RELATED (cont.)Laundry Worker: Operates laundry equipment - washers, dryers, extractors, hand irons, mangles, etc. Collects and sorts soiled laundry; folds, stacks, and delivers clean laundry; cleans equipment and work area.

                                   

Activity Aide: Works with residents to carry out the recreational, therapeutic and/or social activities programs.

                                   

Driver: Using van, car, or bus, transports residents and staff with courtesy and safety. Picks up and delivers supplies and equipment. Run errands.

                                   

HUMAN RESOURCESHuman Resource Assistant: Records employee information such as personal data, compensation and benefit information. Examines employee files to answer questions from authorized individuals. May administer aptitude tests, conduct reference checks, and handle employee orientations.

                                   

Human Resource Generalist: Carries out policies relating to all phases of HR activities. May be involved in the recruitment process, conduct wage surveys, prepares reports and recommends procedures to improve organizational performance, and advises supervisors and managers regarding employee relations activities.

                                   

Recruitment/Employment Specialist: Reviews employment applications and interviews job applicants to select people meeting employer qualifications. Reviews job requisitions and identifies applicants. Informs applicants of job duties, working conditions, pay, benefits, and promotional opportunities. May conduct reference checks.

                                   

Benefit Specialist: Responsible for the preparation and distribution of benefit enrollment packets; track, collect, and review benefit forms; enter deductions in HRIS system; assist with the updating and distributing of communication pieces to eligible clients; answer benefit related questions.

                                   

Benefit Manager: Responsible for proving leadership to client companies to develop and assist with all benefit plans including health, dental, vision, 401K, Section 125.

                                   

Employment Manager: Responsible for providing leadership to client companies by developing and implementing human resources policies, programs and services, including recruitment, selection, retention, legal compliance, employee relations, employment practices and procedures, compensation strategies and employee communications.  Minimum 5 years of HR management experience.

                                   

Human Resource Manager: Carries out HR policies and procedures within an organizational environment. Acts as a management level generalist and may supervise HR Specialists at lower levels.

                                   

Human Resource Director: Responsible for planning, directing, and implementing the HR function for an organization or large portion of an entity. Will supervise HR Managers and/or HR Specialists.

                                   

Payroll Specialist: Analyze, audit, and correct time records. Process and disperse payroll. Prepare related tax reports. Maintain payroll system. May coordinate with external automated computer service.

                                   

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Payroll Supervisor/Manager: Manages the payroll function. Assigns work, posts earnings to payroll summary and computes quarterly federal and state tax reports.

                                   

Trainer: Conducts training and development programs for employees.

                                   

Training Manager: Oversees the Training Department, creating training programs and supervising Trainers.

                                   

INFORMATION SYSTEMSNetwork Technician: Resolves computer software and hardware problems of users. Receives telephone calls or emails from users having specific problems. Talks with users to determine source of specific error and recommends solutions. Also may work with user in person to determine solutions to software and hardware problems.

                                   

Network Administrator/ Manager: Coordinates, oversees, resolves, and administers all network and hardware IT services-needs-issues-problems; serves as network/ hardware specialist. May supervise Network Technicians

                                   

Computer Systems Administrator: Coordinates, oversees, resolves, and administers all software services-needs-issues-problems; serves as systems specialist.

                                   

Computer Programmer: Plans, develops, tests and documents computer programs, working from detailed source data. May prepare program documentation and materials for users.

                                   

Programmer Analyst: Evaluates user requests for more automation and/or upgrading of more complex business systems. Applies knowledge of computer system capability to outline required steps for coding by programmers. Projects are of a moderate to difficult level of complexity.

                                   

Programming Manager: Directs activities of programmer analysts and oversees the production of documentation related to the development of computer programs. Provides guidance to programmer analysts.

                                   

IS/ IT Manager: Directs and coordinates activities of IS/IT Dept. Consults with management to determine data processing requirements. Applies knowledge of system capacity to determine feasibility of projects. Maintains current knowledge of new hardware and software and recommends upgrading to maintain efficient operation. Schedules and assigns work to programmers. Performs analysis of department production and redesigns workflow if appropriate.

                                   

Chief Information Officer: Directs and manages company-wide information technology/systems and telecommunications systems and activities. Leads and develops technology strategic plans and implementation strategies. Provides leadership in integrating and aligning technology with business plan objectives. Plans, organizes, directs and evaluates the I.S. Dept and its operations to ensure effective support for organizational objectives and efficient and effective implementation of initiatives.

                                   

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MAINTENANCEJanitor / Cleaner: Performs heavy cleaning duties, i.e. cleaning floors, shampooing rugs, washing walls and glass and remove rubbish. May tend furnace and boiler.

                                   

First Line Supervisor/Managers of Housekeeping and Janitorial Workers: Supervises work activities of cleaning personnel in hotels, hospitals, offices, etc.

                                   

Maintenance and Repair Worker – General: Performs work involving the skills of two or more maintenance or craft occupations to keep machines, mechanical equipment, the structure, or the grounds in repair.

                                   

Electrical / Electronic Repairer: Repairs, tests, adjusts or installs electronic equipment such as industrial controls, transmitters and antennas.

                                   

Maintenance Supervisor: Coordinates and supervises activities of maintaining and repairing of physical systems of buildings and equipment. Has general knowledge of skilled trades (plumbing, electrical and carpentry). May supervise work of others or perform needed work him/herself.

                                   

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NON-PROFIT ORGANIZATIONS Caseworker: Assist individuals/families requiring social service intervention.  Interviews and evaluates applicants for services. (Note: Social Worker is under Health Care section)

                                   

Program Director: Responsible for promotion, development and coordination of programs of direct service.  Supervises professional, support and volunteer staff.

                                   

Development Director: Plans, organizes, and conducts a comprehensive estate planning and deferred giving program pursuant to the development goals of organization.

                                   

Executive Director: Directs all facets of non-profit agency with multiple locations and programs.

                                   

Volunteer Coordinator: Coordinates and directs volunteers and staff to carry out established goals. Trains and assigns volunteers to carry out a variety of resident/patient services.

                                   

OTHER AREASPurchasing Agent: Coordinates activities involved with the procuring goods and services for firm. Negotiates with vendors to obtain optimum quality, cost, terms, etc.

                                   

Purchasing Manager: Coordinates and directs the work of individuals engaged in purchasing. Analyzes business conditions to determine present and future needs for supplies and materials. Supervises Purchasing Agents.

                                   

Graphic Artist/Desktop Publisher: Designs or creates graphics to meet specific commercial or promotional needs, such as packaging, displays, or logos. May use a variety of mediums to achieve artistic or decorative effects.

                                   

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QUALITY, PRODUCTION, AND SHIPPING/RECEIVINGQuality Assurance Inspector: Develops, formulates and conducts quality control programs using advanced inspection methods, tests, devices and control techniques. May conduct studies to determine cause, effect and corrective measures to remedy deviations from standard.

                                   

Quality Control Lab Technician: Performs bench top testing, general lab cleaning duties, data entry of lab results into a computerized system, filing and organizing lab information accurately; H.S. diploma with 3-5 years lab experience required, prefer B.S. in biology or similar field of study. 

                                   

Quality Assurance Manager: Plans, coordinates and directs quality control program designed to ensure continuous production of products consistent with established standards by performing duties personally or via subordinate supervisors.

                                   

Assembler: Performs assembly work with or without repetition or mechanical ability and may use special or standard tools.

                                   

General Production Worker: Prepares material prior to production. Operates machinery on a production line. Must have basic understanding of production process.

                                   

Light Machine Operator: Operates equipment that is small and or lightweight in nature. This may include hand tools, lathes, indoor machine shop machinery, etc. May perform routine and minor maintenance on equipment.

                                   

Packaging Machine Operator: Operates packaging equip-ment on a production line. Is able to changeover and set up equipment in a safe and timely manner. Ability to lift up to 50 lbs.

                                   

Production Team Leader: Mentors a team of production associates. Supports the activities of the production department. Oversees the daily department production activity and facilitates department workflow. Requires a high school diploma or its equivalent with 2-4 years experience in the field or in a related area. Familiar with standard concepts, practices, and procedures within a particular field. Works under general supervision; typically reports to a First Line Supervisor.

                                   

Construction Worker: The job responsibilities include assisting in the completion of a variety of general construction activities including but not limited to concrete, excavating, trenching, piping and electrical work.

                                   

Construction Manager: The job responsibilities are to oversee and manage the construction work site locations to ensure that all work is completed according to specifications and meets all regulatory requirements. Assist with new bids, ensure all licenses and insurance is up-to-date, and evaluate the project timeline.

                                   

Screener: Inspects product regularly during press run, adjusts settings and ink viscosity, or shuts down press and makes adjustments. Performs random checks on printed parts against template ensuring proper registration. Resolves registration problems. Troubleshoots quality problems and finds answers, or seeks help from others.

                                   

Die Cutter: Operates various thermal and steel rule die cutting presses, punch presses, and shear to thermal, emboss, pierce, and cut/punch a variety of substrates to required specifications.

                                   

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Produces quality parts while maintaining optimum speed.

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QUALITY, PRODUCTION, AND SHIPPING/RECEIVING (cont.)Welders: Lays out, fits, and fabricates metal components to assemble structures such as machinery frames, bridge parts, and pressure vessels, using knowledge of welding techniques, metallurgy, and engineering requirements. Reads blueprints and follows weld specifications with limited supervision to complete work as required.

                                   

Custom Woodworker: Highly skilled woodworker performs several tasks on complex products including cutting, shaping, edging, and assembling. Exercises independent decision making based on level of acquired training. Ability to work from detailed instructions and operate machinery and power tools on daily basis.

                                   

Painting, Spraying, and Coating Workers: Set, operate, and tend machines that perform these functions. Prepare product for finishing operations or perform these functions manually. Apply variety of finishing techniques to create end finished product.

                                   

First Line Supervisor/Manager of Production and Operating Workers: Directs and coordinates activities of production department(s) in processing materials/ material products in industrial establishment, applies knowledge of production methods, equipment and capability of workers. Confers with management personnel to establish production and QC standards. Plans and directs activities and establishes priorities, keeping with effective operations.

                                   

Assistant Plant Managers/Foreman: Assists plant manager by coordinating work flow and meeting production goals of more than one department. Works with team leaders to ensure all teams are performing up to standards. Provides recommendations for improving plant operations to higher management.

                                   

Plant Manager: Directs and coordinates plant operations including scheduling and staffing, oversees product quality control, works with other management to monitor work flow and meet company’s production goals.

                                   

Scheduler: Plans and prepares production schedules for manufacture of industrial or commercial products.

                                   

Production, Planning and Expediting Clerk: Coordinates and expedites flow of work and material within or between depts. according to production schedule. Reviews and distributes production, work & shipment schedules; compiles reports on inventory levels, costs and production problems.

                                   

Material Handler/Truck Driver: Moves material and products in manufacturing areas by hand, hand truck and/or electrical hand truck or forklift. May or may not include driving trucks under 26,000 GVW.

                                   

General Warehouse Worker:  May receive product, stock product, fill orders or load trucks.  The use of power equipment and computers may be necessary in some positions; however, there is no truck driving involved.

                                   

Warehouse Manager: Directs warehousing activities for commercial or industrial establishment. Establishes operational procedures and inspects physical condition of warehouse and equipment. Confers with Dept. heads to ensure coordination of warehouse activities.

                                   

Forklift Operator: Operates industrial trucks or tractors                                    

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equipped to move materials around a warehouse, storage yard, factory, construction site or similar location.

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QUALITY, PRODUCTION, AND SHIPPING/RECEIVING (cont.)Shipping & Receiving Clerk: Verifies and keeps records on incoming and outgoing shipments. Prepares items for shipment. Duties include assembling, addressing, stamping and shipping merchandise or material; receives, unpacks, verifies and records incoming merchandise or material; and arranges for the transportation of products.

                                   

Shipping & Receiving Manager: Supervises shipping and receiving employees and oversees all shipping and receiving functions, including developing relationships with transportation companies to develop competitive pricing.

                                   

Inventory Clerk: Compiles records concerning the value, amount, and kind of merchandise, material or stock on hand in an establishment. Prepares reports of inventory balance, prices and shortages.

                                   

Truck Driver, Heavy and Tractor-Trailer: Drives a tractor-trailer combination or a truck with a capacity of at least 26,000 GVW to transport and deliver goods, livestock or materials in liquid, loose or packaged form. Requires CDL.

                                   

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SAFETYWorker’s Compensation Coordinator: Administers the work injury reporting program and recordkeeping in accordance with the relevant laws; coordinates worker’s compensation benefits; and monitors temporary modified and transitional return-to-work programs.

                                   

Environmental Health Specialist: Responsible for enforcing local, state, and federal regulations that pertain to the handling of hazardous and infectious wastes, air and water pollution, hazardous waste disposal. Prepares reports on such matters and makes recommendations for policies and procedures related to environmental health.

                                   

Safety Manager: Develops, plans, implements, and coordinates program that effectively controls accidents and health exposures in the company and minimizes OSHA citations.

                                   

SALES AND MARKETINGCustomer Service Representative (CSR): Responds to service requests, inquiries and complaints over the phone or in person, processes customer orders, corresponds with customers and ensures maximum goodwill from contact.

                                   

CSR/Inside Sales: Performs typical CSR duties with additional responsibilities that may involve sales rep duties and/or estimating duties.

                                   Commission      %

Customer Service Manager: Manages the customer service function and supervises CSR’s who are responsible for processing orders, corresponding with customers and ensuring

                                   

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fulfillment.

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SALES AND MARKETING (cont.)Outside Sales Representative: Markets services and products for agency. Makes contact with customers. Provides liaison between customers and production supervisors or managers.

                                   Commission      %

Sales Manager: Manages sales activities. Directs staffing, training and performance evaluations to control sales program. Analyzes market statistics to develop sales campaigns and create sales quotas. Prepares reports for management.

                                   

Marketing Coordinator: Performs a variety of duties in providing administrative support to the marketing dept.

                                   

Marketing Manager: Creates and administrates company’s total sales promotion program, including advertising, direct mail and/or public relations to identify potential customers.

                                   

SERVICECashier: Provides superior customer service, accurately ringing customer's purchases using a cash register and making change. Duties include maintaining the company location, customer relations, and product preparation.

                                   

Bartender: Mixes following standard recipes and serves alcoholic and nonalcoholic drinks to patrons of bar. Collects money for drinks served. Orders or requisitions liquors and supplies. Arranges bottles and glasses to make attractive display. May prepare drink garnishments and/or appetizers, such as pickles, cheese, and cold meats.  

                                   

Waiter/Waitress Formal:   Serves meals to patrons according to established rules of etiquette, working in formal setting. Presents menu to diner, suggesting dinner courses, appropriate wines, and answering questions regarding food preparation. Relays order to kitchen and serves courses from kitchen and service bars. Garnishes & decorates dishes preparatory to serving. Observes diners to respond to any additional requests and when meal has been completed. Totals bill and accepts payment or refers patron to cashier. May carve meats, bone fish and fowl, and prepare flaming dishes at patron's table.  

                                   

Waiter/Waitress Informal: Serves food to patrons at counters and tables of coffee shops, lunchrooms, and other dining establishments where food service is informal: Presents menu, answers questions, and makes suggestions regarding food and service. Relays order to kitchen and serves courses from kitchen and service bars. Observes guests to respond to additional requests and when meal has been completed. Totals bill and accepts payment.  May ladle soup, toss salads, portion pies and desserts, brew coffee, and perform other services as determined by establishment's size and practices. May clear and reset counters or tables at conclusion of each course.

                                   

Hotel Clerk:    Performs any combination of following duties for guests of hotel or motel: Makes and confirms reservations. Greets, registers, and assigns rooms to guests. Date stamps, sorts, and racks incoming mail and messages. Transmits and receives messages. Answers inquiries pertaining to hotel services; registration of guests; and shopping, dining, entertainment, and travel directions and may make reservations or tour arrangements. Keeps records of room availability and guests' accounts, manually or using computer. May post charges, such as room, food, liquor, or telephone, to ledger, manually or using computer. Computes bill, collects payment,

                                   

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and makes change for guests. May deposit guests' valuables in hotel safe or safe-deposit box. May rent dock space at marina-hotel. May work on one floor and be designated Floor Clerk.

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Additional Questions: Are all positions in your company eligible for a bonus? Yes No

What criteria do you use to determine if a position is eligible for a bonus? Please check all that apply Exempt Status Management Individual Productivity Performance Other:

     Do you track hours of your exempt staff? Yes No If yes, what is the average number of hours expected from your exempt staff to fulfill the duties of their positions?       hours per week

Production and Technical Compensation

Shifts and Workweeks:Please specify how many shifts you operate: 1 shift 2 shifts 3 shifts Other (Please specify)      

Please specify the total working hours per week (without overtime hours). (Mark only one.) less than 37.5 hours/week 37.5 hours/week between 37.5 and 40.0 hours/week 40.0 hours/week more than 40 hours/week

Which type of shift do you utilize? (Mark all that apply) 7.5 hours/shift 8.0 hours/shift 10.0 hours/shift 12.0 hours/shift Other (Please specify)      

Do you rotate shifts? Yes No

Shift workers and pay differentials (if applicable)Please specify the number of production workers on your 2nd and 3rd shift and the method used to pay them:

Number of workers $ Shift Differential ( over day rate) or % Shift Differential ( over day rate) 2nd shift             $/hour       %3rd shift             $/hour       %

Overtime FormulasPlease specify the formulas you use to calculate overtime pay for production employees:

7.5+ hours/day 1½X 2X Other       8.0+ hours/day 1½X 2X Other       12.0+ hours/day 1½X 2X Other       36.0 hours/week 1½X 2X Other       37.5+ hours/week 1½X 2X Other       40.0+ hours/week 1½X 2X Other       Other Method 1½X 2X Other      

Description of Other Method      

If extra overtime is available for weekends / holidays, how is it paid?Saturdays 1½X 2X Other       Sundays 1½X 2X Other       Holidays 1½X 2X Other      

Thank you very much for your participation in this survey!19