WELCOME

Introduction

Welcome and thank you for participating in this survey. This project is a joint effort by the UN Working Group on Business and Human Rights, the Global BusinessInitiative on Human Rights, the International Chamber of Commerce, the International Organisation ofEmployers and the Corporations and Human Rights Project. This survey is part of a larger data-­gathering effortby the UN Working Group on Business and Human Rights which includes the distribution of a separate survey toUN member states to better understand the role that states play in fostering broad respect for human rights. Purpose

The purpose of the survey is to assess your perception of where your company currently stands with regardspotential social impacts or impacts on human rights. While we recognise that it is not possible to respond onbehalf of the business as a whole, we are interested in capturing your own perspective in relation to variousquestions and criteria. Survey participants

We are keen for a diverse range of companies to participate in the survey in terms of size, sector andgeography. It is designed to be accessible to those new to the debate and those with established strategies onsocial impacts/human rights. This survey may be relevant for many functions/departments within a businessincluding but not limited to legal, compliance, sustainability, supply chain, risk and public affairs. As such pleasefeel free to forward this survey on to colleagues if you prefer. Overview

The survey is set out as follows: 1. Respondent2. Company information including corporate responsibility structure3. Current approach and practices: 3.1. Awareness and familiarity with the business and human rights agenda 3.2. Internal framing and organization 3.3. Policy commitment 3.4. Capacity 3.5. Understanding impacts 3.6. Integrating actions and responses 3.7. Communicating and reporting 3.8. Complaints, grievances and remedy4. Operational challenges5. Feedback Click here to access a pdf summary of the survey. Outputs

There will be two outputs from this process:At the end of the survey you will have the opportunity to receive a summary of your responses. This can beused to further conversations in your own company on this topic. The aggregate trends of the survey will beused to produce a short report, which will be made available at the forthcoming UN Annual Forum on Businessand Human Rights, 4 & 5 December 2012 in Geneva, Switzerland. Timing

We expect your participation in this survey to last approximately 30 minutes.

Confidentiality and next steps

It is not necessary for you to identify yourself or your company by name in the survey. Individual responses willnot be attributed to individual companies. Your responses in this survey are confidential and will only be madeavailable to the project team.

This survey can be completed online and may be taken on any computer with a high-­speed Internet connectionat a time and location of your convenience. Your participation is voluntary. Participation in this study should notput you at any risk;; you have the right to stop at any time. If you have any questions, please email survey@global-­business-­initiative.org. To certify that you have read the above statements and voluntarily give your consent to participate in this study,click the "continue" (>>) button. If not, please close your browser.

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1. RESPONDENT INFORMATION

1. Your Name:

2. Job Title:

3. Your Department/Function:

4. Your E-­mail:

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2.1 COMPANY INFORMATION

1. What is the name of your company?

2. Where is your company headquartered? (Required) Please select one

3. What is your company's industry sector? (Required)

Agriculture Manufacturing

Extractive industry (oil, gas, mining) Pharmaceutical and chemical

Fast moving consumer goods Retail

Financial services Tourism

Food and beverage Transportation

Infrastructure and utilities Other

IT and communications

4. What is your company's ownership structure? (Required)

Cooperative Sole proprietorship

Limited liability company State-­owned enterprise

Partnership Other

5. How many employees does your company employ?

Please select one...

6. Please indicate the number of countries where your company has operations. (Required)

Please select one...

7. Please indicate the regional presence of your business partners (e.g. joint venture partners). Please select allthat apply.

Africa Western Europe

Asia Eastern Europe

Asia Eastern Europe

North America Middle East

Central America Oceania

South America

8. Please indicate the regional presence of your direct suppliers. Please select all that apply.

Africa Western Europe

Asia Eastern Europe

North America Middle East

Central America Oceania

South America

9. What is the regional presence of customers? Please select all that apply.

Africa Western Europe

Asia Eastern Europe

North America Middle East

Central America Oceania

South America

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Yes

No

Yes

No

2.2 CORPORATE RESPONSIBILITY STRUCTURE / GOVERNANCE

1. Does your company have an individual or team focused on corporate responsibility or sustainability?

2. Which department(s) take the lead on addressing your company's social responsibilities and impacts?Please select all that apply. (Required)

Communications Human resources

Audit Procurement

Public affairs Corporate responsibility/Sustainability

Compliance Legal

Risk Other

3. Does your company have a committee/group that oversees progress on responsible business practices?

4. Which external stakeholders do you consult to understand your responsible business practices?Please select all that apply. (Required)

Non-­governmental organizations (NGOs) Host government

Investors Intergovernmental Organizations (IGOs)

Trade unions Other

Industry association We do not consult with external stakeholders

Home government

5. Which of the following drivers (if any) have provoked your company to look at social/human rights impacts?Please select all that apply. (Required)

Entry into new markets with significant human rights issues Intergovernmental Organizations (IGOs) or Non-­governmentalOrganizations (NGOs) campaigns

Reputational risk concerns Lessons learnt from peer companies or competitors

Interest from suppliers, customers, investors, or government A clear business case

Publication of the Guiding Principles Other

CEO leadership We have not yet looked into social/human rights issues

3.1 AWARENESS AND FAMILIARITY WITH THE BUSINESS AND HUMAN

RIGHTS AGENDA

1. Please select your level of agreement with each of the following statements: (Required)

Strongly

Disagree Disagree Unsure Agree

Strongly

Agree

My company has not followed international developments regarding

business and human rights.

Some people in my company are familiar with voluntary initiatives and

CSR standards that refer to human rights in a business context.

I have heard of the UN Guiding Principles on Business and Human Rights.

My company is part of an industry initiative (sectoral or via a business

association) that discusses business and human rights developments.

My company actively engaged with the work of Professor Ruggie between

2005 and 2011.

My company plans to continue engagement and support for business and

human rights at the United Nations and in other forums.

2. Please provide any additional information here:

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3.2 INTERNAL FRAMING AND ORGANIZATION

1. Please select your level of agreement with each of the following statements: (Required)

StronglyDisagree Disagree Unsure Agree

StronglyAgree

My company has not explored the link between human rights and ourbusiness activities.

The term "human rights” is difficult for my company to work with.

A few individuals in my company have begun to develop the businesscase and rationale for respecting human rights.

The link between human rights and my company’s business activities isbroadly understood and there are individuals in the company with a clearmandate to coordinate our approach.

My company's approach to human rights involves cross-­departmentaldialogue and leadership. Relevant senior leaders andgovernance/oversight bodies pay attention to developments in the field ofbusiness and human rights.

2. Please provide any additional information here:

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Yes

No

No, but we plan to develop one.

3.3 POLICY COMMITMENT

The next section of the survey asks you whether your company would agree or disagree with variousstatements. While we recognize that it is not possible to respond on behalf of the business as a whole, we areinterested in your own perspective on these matters.

1. Please select your level of agreement with each of the following statements: (Required)

StronglyDisagree Disagree Unsure Agree

StronglyAgree

My company has not made a public commitment to respect human rights

My company has signed onto voluntary initiatives in favour of respectinghuman rights.

My company commits to respect human rights as part of our wider code ofconduct or through other company policies.

My company has a stand-­alone statement setting out our policy commitmentto respect human rights.

My company has considered revising our human rights policy based on theUN Guiding Principles.

2. Please provide any additional information here:

3. Does your company have a statement of policy to respect human rights? (Required)

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3.4 CAPACITY

1. Please select your level of agreement with each of the following statements: (Required)

StronglyDisagree Disagree Unsure Agree

StronglyAgree

My company trains employees on social issues and impacts relevant totheir function.

Some individuals in my company have participated in general briefings,webinars, and workshops offered by external actors on business andhuman rights.

My company has organized internal training sessions on human rights thatare tailored to the circumstances of our industry and company.

Within my company, those that need an appreciation of human rights havesuch an appreciation and can identify human rights issues relevant to theirroles and responsibilities.

My company seeks to build capacity and raise awareness of human rightswith key business partners (suppliers, customers, JV partners, etc.).

2. Please provide any additional information here:

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3.5 UNDERSTANDING IMPACTS

1. Please select your level of agreement with each of the following statements: (Required)

StronglyDisagree Disagree Unsure Agree

StronglyAgree

My company abides by national law in the countries where we operateand we engage in corporate philanthropy and volunteering thatcontributes to society.

My company is aware that we can have positive and negative socialimpacts on individuals and communities but we do not actively assess ourimpacts.

My company has begun to think about our social impacts in human rightsterms, generally focused on geographies and businessoperations/processes that are of most common concern/risk for our sector.

My company is attempting to think through a wide range of actual andpotential human rights impacts going beyond the traditional areas of focusfor our company and industry.

My company engages human rights experts and external stakeholders tounderstand our human rights impacts.

My company has systems in place to understand all potential and actualhuman rights impacts of our business, including those impacts we maycontribute to or those we are directly linked to via our businessrelationships (such as those in our supply chain).

2. Please provide any additional information here:

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3.6 INTEGRATING ACTIONS AND RESPONSES

1. Please select your level of agreement with each of the following statements: (Required)

StronglyDisagree Disagree Unsure Agree

StronglyAgree

If my company identifies an adverse social impact, there is a departmentor individual who keeps a record of this.

Where an adverse impact on an individual or group could result indisruption or exposure to the business, we have a system in place tomonitor the situation.

When an actual or potential human rights impact is identified, we allocateresponsibility to the relevant business unit and/or department to resolvethe issue and report on progress when necessary.

In order to track our progress we develop qualitative and quantitativeindicators, informed by experts and relevant stakeholders.

We have an internal committee/group to track progress in addressing thehuman rights impacts of our business, especially on high risk issues.

The process of identifying actual or potential human rights impacts of ourbusiness is owned by diverse business functions and embedded intomanagement systems. This includes the development of Key PerformanceIndicators for relevant employees to ensure that addressing human rightsimpacts are addressed.

2. Please provide any additional information here:

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3.7 COMMUNICATING AND REPORTING

1. Please select your level of agreement with each of the following statements: (Required)

Strongly

Disagree Disagree Unsure Agree

Strongly

Agree

My company does not report to external actors regarding our business

practices in the workplace or in relation to local communities, unless

requested to do so by government authorities.

My company reports on social issues/impacts to shareholders. Where my

company has corporate philanthropic contributions, we often publish case

studies or information about projects.

My company has an annual sustainability/corporate responsibility report

that mentions human rights.

My company communicates and engages with stakeholders other than

shareholders to receive feedback on our practices with regards to

social/human rights impacts.

When my company is faced with human rights challenges we often speak

to human rights experts, NGOs and the individuals/groups at risk.

My company shares its experiences in private and public forums and/or

has published case studies about how we have addressed human rights

challenges.

My company pays special attention to the most vulnerable individuals and

groups that we can and do impact.

2. Please provide any additional information here:

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3.8 COMPLAINTS, GRIEVANCES, AND REMEDY

1. Please select your level of agreement with each of the following statements: (Required)

StronglyDisagree Disagree Unsure Agree

StronglyAgree

My company does not have in place processes or practices that allowemployees to raise concerns with management.

My company has feedback mechanisms such as employee hotlines thatallow employees to submit issues of concern to management.

My company has stakeholder engagement processes in place for theemployees of business partners (such as those in our supply chain) to raiseconcerns.

My company is considering how to ensure we address grievances raised byall stakeholders, including community members.

My company provides for remediation in cases where we cause or contributeto a human rights abuse.

My company is using grievance data for management systems review andcontinuous learning.

My company is reviewing our approach against the quality criteria set out inthe UN Guiding Principles.

2. Please provide any additional information here:

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We do not have the time and resources to follow this agenda;; we are too busy with other issues

There is a lack of knowledge, discussion and expertise in our country;; no one knows much about this agenda

We do not have a clear mandate to focus on human rights internally and engage with international developments

"Human rights" and the United Nations are not accessible or practical for my company

We do not know where to get the resources, tools and guidance we need to address the human rights agenda

There are too many competing agendas and initiatives in the responsible business agenda

It is difficult to link human rights to our existing sustainability efforts and agendas

The business case for respecting human rights is not clear enough

It is not clear which function or department should lead/coordinate our approach

We already address many relevant issues by following the local laws. It is not clear why looking at internationalstandards helps.

There is a lack of senior management and board-­level time due to competing agendas in the wider sustainability field

It is difficult to translate policy commitment into relevant operational procedures

We already have a lot of policies. Developing a policy specifically on human rights seems unnecessary.

It is difficult to communicate the policy in a clear way to all relevant individuals inside the business

It is difficult to communicate the policy in a clear way to all relevant external parties

We are not sure what a good human rights policy looks like or what it should contain

We do not have access to internal and external human rights expertise to support drafting a human rights policy

It is difficult to secure time and attention from colleagues to participate in training

There is a lack of resources to develop and implement training on human rights

We do not have examples of good practice case studies relevant to our industry or geography

There is a lack of templates and public information to guide training efforts

We do not know who should receive human rights training

There is concern that knowledge of impacts increases our exposure

We are unsure how far into the supply chain we need to go in understanding impacts

The risk register is full and relevant functions/committees/departments are busy with immediate issues

4. OPERATIONAL CHALLENGES

Please select which of the following challenges are the MOST relevant for your company today.

The purpose of this exercise is to identify areas where businesses would welcome more guidance or supportbased on the list below.

Please select between 3 -­ 10 challenges: (Required)AWARENESS AND FAMILIARITY WITH BUSINESS AND HUMAN RIGHTS AGENDA

INTERNAL FRAMING AND ORGANISATION

POLICY COMMITMENT

CAPACITY

UNDERSTANDING IMPACTS

The risk register is full and relevant functions/committees/departments are busy with immediate issues

There is a lack of proven methodologies and frameworks to help us assess impacts

It is a challenge to access credible information about actual or potential impacts

It is not clear why we need to assess human rights impacts if we comply with the law

We do not know where to focus limited resources and attention;; it is unclear which operations, products, services, or

relationships we should prioritize.

There is a lack of understanding as to how to engage with stakeholders in situations where governments restrict

direct dialogue

We find it difficult to manage situations where our leverage over business partners is limited

There is a lack of understanding of our responsibilities in situations where government institutions are lacking

It is difficult to operate in situations where human rights are not part of local law or not applied in practice

We struggle to manage competing demands from local communities

We are unclear as to the limits of our responsibilities in light of government responsibilities

We find it difficult to determine how to operate in a country with a poor human rights record

We find it difficult to build leverage amongst other business to push for better respect of human rights in country

Adapting a grievance mechanism to cultural contexts

We are unsure how to move from a complaints hotline to an effective grievance mechanism

Incorporating the mechanism into stakeholder management

It is difficult to build trust in the mechanism

We have trouble getting access to local human rights expertise

We do not know how to ensure that individuals know how to raise a complaint

OPERATING CONTEXT

COMPLAINTS, GRIEVANCE AND REMEDY

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Yes

No

5. FEEDBACK

You have now completed the main survey questions. Thank you.

1. Would you be willing to complete a similar survey in 2013?

2. Please share any additional feedback regarding the survey here:

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