WELCOMEWELCOME

A COMPLETE A COMPLETE SOLUTIONS….. SOLUTIONS…..

Utwar Outsourcing private limited

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About UsAbout Us

Utwar Outsourcing private limitedUtwar Outsourcing private limited

Utwar is a Company truly aims towards providing you the best alternates as Utwar is a Company truly aims towards providing you the best alternates as an extended enterprise andan extended enterprise and

ecosystem partner for all your support service needs.ecosystem partner for all your support service needs.

Utwar came into picture in the year 2014. It has a track record of those Utwar came into picture in the year 2014. It has a track record of those peoplepeople

who have truly provided ultimate satisfaction to their different client with who have truly provided ultimate satisfaction to their different client with their services.their services.

The Company is going to excel in delivering exceptional customer The Company is going to excel in delivering exceptional customer experience cost effectivelyexperience cost effectively

and no project or customer is considered small.and no project or customer is considered small.

Our Our MissionMission

2014: Team of 100 + associates in Rajasthan. 2014: Team of 100 + associates in Rajasthan. 2015: Expand footprint Nationally to two more Regions.2015: Expand footprint Nationally to two more Regions.

CSR : Train young talent and provide direct and indirect employment to CSR : Train young talent and provide direct and indirect employment to 100+ people in Rajasthan100+ people in Rajasthan

as per decided aim this year.as per decided aim this year.

Ensure Partner delight by nurturing the right talent, setting up auditable Ensure Partner delight by nurturing the right talent, setting up auditable processes andprocesses and

building system redundancy.building system redundancy.

Inspire the zeal of service in each employee by offering a vibrant Inspire the zeal of service in each employee by offering a vibrant environment and transparent practices.environment and transparent practices.

Service a diversified client portfolio and increase the per employee Service a diversified client portfolio and increase the per employee productivity to ensureproductivity to ensure

shareholder profitability.shareholder profitability.

Our VisionOur Vision Expand Utwar's footprint in our quest to offer BPO &Non BPO services Expand Utwar's footprint in our quest to offer BPO &Non BPO services

NationallyNationally Continue to offer services which substantiate professionalism, Continue to offer services which substantiate professionalism,

transparency, technical superiority and zeal!transparency, technical superiority and zeal! Imbibe in and excel at the service principals of our partners!Imbibe in and excel at the service principals of our partners!

Our ValueOur Value Client centricClient centric Conserving energyConserving energy Energy conservationEnergy conservation Ethical and ReliableEthical and Reliable Goal drivenGoal driven Industry KnowledgeIndustry Knowledge Technical expertiseTechnical expertise Zeal to serveZeal to serve

Jobs @ UtwarJobs @ Utwar We offer the best job opportunities for We offer the best job opportunities for

the deserving candidates. We make the deserving candidates. We make

your dream of joining the best your dream of joining the best

organization come true.organization come true.

To truly understand an organization To truly understand an organization and its culture you have to be a part of and its culture you have to be a part of it. At UTWAR it is our constant it. At UTWAR it is our constant Endeavour to recruit people with whom Endeavour to recruit people with whom we can build a strong, mutually we can build a strong, mutually engaged and lasting relationship.engaged and lasting relationship.

The interested candidate may mail The interested candidate may mail their resume to their resume to info@utwar.in

Analyzing & reporting systemAnalyzing & reporting system

The format & timeframe our client is looking for.The format & timeframe our client is looking for.

Our teamOur team

Ram Kumar Ram Kumar DIRECTOR & FOUNDERDIRECTOR & FOUNDER +91-9660315476+91-9660315476

REKHA CHAUHANREKHA CHAUHAN DIRECTOR DIRECTOR

+91-9828339244+91-9828339244

Services we provideServices we provide Back Office SupportBack Office Support Customer Response managementCustomer Response management Dealer HelplineDealer Helpline DRTV Response ServicesDRTV Response Services Email and Chat SupportEmail and Chat Support HR ServicesHR Services Inbound & Outbound SalesInbound & Outbound Sales Inbound customer careInbound customer care IVR servicesIVR services Medical answering servicesMedical answering services Online customer support servicesOnline customer support services Order Taking ServicesOrder Taking Services Outbound Customer SupportOutbound Customer Support Payment collection servicesPayment collection services RSVP & Event Helpline servicesRSVP & Event Helpline services

Services we provideServices we provide

Technical support servicesTechnical support services Telemarketing ServicesTelemarketing Services Ticket booking servicesTicket booking services TOLL FREE (1800) Answering ServicesTOLL FREE (1800) Answering Services Up-Selling & Cross-Selling ServicesUp-Selling & Cross-Selling Services Value added services (VAS) up-selling servicesValue added services (VAS) up-selling services Verification servicesVerification services Virtual receptionist servicesVirtual receptionist services

HOW WE CAN HELP YOU?HOW WE CAN HELP YOU? Utwar offers a wide range of BPO and Customer Management Outsourcing Utwar offers a wide range of BPO and Customer Management Outsourcing

solutions to serve the solutions to serve the Constantly changing needs of clients. Our forte lies in managing discrete Constantly changing needs of clients. Our forte lies in managing discrete

processes or 360 degree processes or 360 degree customer managementcustomer management Outsourcing solutions ranging from customer acquisition to credit and Outsourcing solutions ranging from customer acquisition to credit and

collections.collections. We place ourselves within your organizational structure to drive change.We place ourselves within your organizational structure to drive change. We work objectively to transform service delivery and focus on client needs, We work objectively to transform service delivery and focus on client needs,

potential, goal and brand,potential, goal and brand, serving as a vehicle to put you ahead of the competition.serving as a vehicle to put you ahead of the competition.

KEY DIFFERENTIALS:KEY DIFFERENTIALS: Technologically Integrated MIS and CRM systemsTechnologically Integrated MIS and CRM systems allow security and allow security and

accuracy.accuracy. Our systems provide Intelligent MIS and ACD is integrated with our custom CRM Our systems provide Intelligent MIS and ACD is integrated with our custom CRM

to capture VOC andto capture VOC and action points along with the regular client CRM thus enabling faster delivery and action points along with the regular client CRM thus enabling faster delivery and

removing use ofremoving use of Excel Sheets, paper or notes on local systems.Excel Sheets, paper or notes on local systems.

KEY DIFFERENTIALS….KEY DIFFERENTIALS…. Extensively and Diversely Experienced TeamExtensively and Diversely Experienced Team. We have a team that has . We have a team that has

worked with bestworked with best in the industry andin the industry and gained cross functional and Multiple LOB handling experience ranging from 1 LOB gained cross functional and Multiple LOB handling experience ranging from 1 LOB

to 10 LOBs for ato 10 LOBs for a single client. In the past decade, UTWAR has gained experience in addressing a single client. In the past decade, UTWAR has gained experience in addressing a

wide range of wide range of customer support needs across various verticals that allows handling almost all customer support needs across various verticals that allows handling almost all

possible on-call andpossible on-call and off-call scenarios simple. off-call scenarios simple.

UTWAR offers Competitive CostsUTWAR offers Competitive Costs. All Costs are tailor made to Client and . All Costs are tailor made to Client and ProjectProject

Needs thus reducing your customer contact cost by 10-20%.Needs thus reducing your customer contact cost by 10-20%.

UTWAR ensures Round the Clock SupportUTWAR ensures Round the Clock Support. We can provide your organization . We can provide your organization with 24 X 7 X 365 services with 24 X 7 X 365 services

and support,and support, so you can always be sure that your customers will be attended to even on so you can always be sure that your customers will be attended to even on

weekends and holidays.weekends and holidays.

Business ProposalBusiness Proposal

For any business related For any business related points please email us at points please email us at

info@utwar.ininfo@utwar.in or call at or call at +919660315476+919660315476 +919828339244+919828339244 Ram KumarRam Kumar Director: Utwar Director: Utwar

outsourcing private limitedoutsourcing private limited

KEY DIFFERENTIALS….KEY DIFFERENTIALS….

Client Defined Service Levels and 99% Uptime GuarantyClient Defined Service Levels and 99% Uptime GuarantyManagement Co-locationManagement Co-location allows greater control and effectiveness allows greater control and effectiveness100% Accountability100% Accountability of mistakes with Full Control via Digital Call of mistakes with Full Control via Digital Call Recording and Recording and

Screen Recording allowing capability to catch agent issues and mistakes.Screen Recording allowing capability to catch agent issues and mistakes.Guaranteed Lower AHTGuaranteed Lower AHTHigher ProductivityHigher Productivity

WHY UTWAR? WHY UTWAR? We have been providing a wide spectrum of inbound, outbound services We have been providing a wide spectrum of inbound, outbound services

and back office solutions to and back office solutions to our clients for the past decade, enabling them to provide world class our clients for the past decade, enabling them to provide world class

service to their customers and service to their customers and thus move up the Value Chain.thus move up the Value Chain.

Our team of experts can help you turn an average telemarketing project Our team of experts can help you turn an average telemarketing project into a vigorous B2B sales into a vigorous B2B sales

model with higher profits. We can collect and analyze detailed model with higher profits. We can collect and analyze detailed information including minute details information including minute details

about customers, market niches and different programs and up-sell on about customers, market niches and different programs and up-sell on your behalf.your behalf.

We have been able to offer cost effective and tailor-made solutions to We have been able to offer cost effective and tailor-made solutions to our clients by providing our clients by providing

innovative and competent business solutions supported by a robust innovative and competent business solutions supported by a robust technology and flexible technology and flexible

costing model as per client needs, which helps in providing the best in costing model as per client needs, which helps in providing the best in class service at the right class service at the right

WHY UTWAR? …….WHY UTWAR? …….

price as per client requirement. Some areas where we are price as per client requirement. Some areas where we are present are established E-Commerce present are established E-Commerce

and start-up online players to healthcare, media and a gamut of and start-up online players to healthcare, media and a gamut of services from inbound customer services from inbound customer

care to VAS up-selling for established national telecom players.care to VAS up-selling for established national telecom players.

Client & ProcessClient & Process

Currently we are Currently we are running with 10 running with 10 Seater UK PI Seater UK PI process.process.

Contact usContact us

Utwar Outsourcing private limitedUtwar Outsourcing private limited

64/186, Heera Path, Mansarover, Jaipur, 30202064/186, Heera Path, Mansarover, Jaipur, 302020Rajasthan Rajasthan

INDIAINDIA

Cell : 91+9660315476Cell : 91+9660315476 91+982833924491+9828339244

E-mail address : E-mail address : info@utwar.in