Embed Size (px)
Citation preview
What is Effective Communication?
Is more then just exchanging of information; it’s about understanding the emotion behind the information.
It combines a set of skills: Attentive Listening,nonverbal communication,the ability to manage stress in the momentAnd emotional awareness
Effective Communication
Better understand a personBetter understand a situationResolve differencesBuild trustRespectCreate environment: creative idea, problem
solving, affection, & caring an flourish
Poor Communication
MisunderstoodCause of conflict FrustrationLoss of trustLoss of respectBuild barriersLoss of love
Effective Communication#1 - Listening
Effective Listening Can:
Make the speaker feel heard and understood,
Create an environment where everyone feels safe,
Save time,Relieve negative emotions.
Tips for effective listening
Focus fully on the speaker, Avoid interrupting,Avoid seeming judgmental, Show your interest.
Effective Communication#2 – Nonverbal communication
Nonverbal & Body language
Facial ExpressionsBody Movements & PostureGesturesEye ContactTouchSpaceVoice
How Nonverbal Can Go Wrong
Unfortunately, many people send confusing or negative nonverbal signals without even knowing it. When this happens, both connection and trust are damaged.
Nonverbal communication can’t be faked
Effective Communication#3 – Managing Stress
When you’re stressed you are more likely to
Misread other people,Send confusing signalsOff-putting nonverbal cuesAnd unhealthy knee-jerk patterns of behavior
Ways to Reduce Stress Quickly
Recognize when you’re becoming stressedTake a moment to calm downBring your senses to the rescueLook for humor in the situationBe willing to compromiseAgree to disagree
Effective Communication#4 – Emotional Awareness
How important does God consider the subject of communication?
Proverbs 18:21Death and life are in the power of the tongue, and those who love it will eat its fruit.
Matthew 12:34-37"Brood of vipers! How can you, being evil, speak good things? For out of the abundance of the heart the mouth speaks. "A good man out of the good treasure of his heart brings forth good things, and an evil man out of the evil treasure brings forth evil things. "But I say to you that for every idle word men may speak, they will give account of it in the day of judgment. "For by your words you will be justified, and by your words you will be condemned.“
How important does God consider the subject of communication?
James 3:5-8Even so the tongue is a little member and boasts great things. See how great a forest a little fire kindles! And the tongue is a fire, a world of iniquity. The tongue is so set among our members that it defiles the whole body, and sets on fire the course of nature; and it is set on fire by hell. For every kind of beast and bird, of reptile and creature of the sea, is tamed and has been tamed by mankind. But no man can tame the tongue. It is an unruly evil, full of deadly poison.
If we speak without thinking, we too often display the fruits of thinking without God. Since God is judging our every idle word, we need to give our words careful attention.
Emotional Awareness/ The disposition of the Heart
Emotions play an important role in the way we communicate at home and work. It’s the way you feel, more than the way you think, that motivates you to communicate or to make decisions. The way you react to emotionally driven, nonverbal cues affects both how you understand other people and how they understand you. If you are out of touch with your feelings, and don’t understand how you feel or why you feel that way, you’ll have a hard time communicating your feelings and needs to others. This can result in frustration, misunderstandings, and conflict. When you don’t address what’s really bothering you, you often become entangled in petty squabbles instead
Emotional Awareness/ Your Heart
Ignore or try to sedate strong emotions like anger, sadness, and fear.
But your ability to communicate depends on being connected to these feelings.
Communicating only on a rational level, It will impair your ability to fully understand
others, resolve conflicts, or build connection with people
When you heart is set with God it helps you:
Understand and empathize with what is really troubling other people
Understand yourself, including what’s really troubling you and what you really want
Stay motivated to understand and empathize with the person you’re interacting with, even if you don’t like them or their message
Communicate clearly and effectively, even when delivering negative messages
Build strong, trusting, and rewarding relationships, think creatively, solve problems, and resolve conflicts
Effective communication requires both thinking and feeling
The goal of effective communication is to find a healthy balance between your intellect and your emotions, between thinking and feeling.
Emotional awareness is a skill that, with prayer, patience and practice, can be learned at any time of life.
“So then, my beloved brethren, let every man be swift to hear, slow to speak, slow to wrath;” James 1:19
“Let your speech always be with grace, seasoned with salt, that
you may know how you ought to answer each one.” Colossians
4:6
