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© 2008 IBM Corporation
What is Tivoli?
November 5th, 2008
Laurent Maufras du Châtellier
Sales Executive Tivoli GB France & NWA
© 2008 IBM Corporation2
IBM Software Group | Tivoli software
What is Tivoli?
� Tivoli is Market Expertise
� Tivoli is Service Management
� Tivoli is People: Clients, User Groups, Partners and Employees
� Tivoli is Evolution and Growth
� Tivoli is Solutions
� Tivoli is IBM
� Tivoli is the Market Leader
© 2008 IBM Corporation3
IBM Software Group | Tivoli software
Tivoli is Market ExpertiseHelping customers in three major markets deliver quality service
� Information Technology– Managing the IT infrastructure to more effectively deliver IT
services
� Enterprise Asset Management– Monitoring and managing the deployment, performance, and
maintenance of company assets
� Telecommunications Service Providers– Managing both network and IT resources to improve overall
operational efficiency while assuring end-to-end quality for both wireless and wireline services
© 2008 IBM Corporation4
IBM Software Group | Tivoli software
Respond faster and make better
decisions.
See your Business
Improve your Business
Manage risk and Compliance
AutomationControlVisibility
Assure quality and reduce risk.
Lower costs and build agility.
Tivoli is Service ManagementHelping clients deliver quality service through Visibility. Control. Automation.™
© 2008 IBM Corporation5
IBM Software Group | Tivoli software
See Your Business
Challenge:– Business and IT audiences lack the visibility and
insight needed to directly support and deliver against business objectives
Solution: Targeted real-time dashboards from IBM Service Management
– Dashboards at each stage of the service lifecycle leverage existing assets and provide the real-time insight to help manage against business objectives
IBM Service Management Dashboards across the service lifecycle
Portfolio and Project
Management Dashboards
Industry, LoB, & Executive Dashboards
Risk, Security, & Compliance
Dashboards
Tivoli is Visibility
“We now understand the status of our technical infrastructure and see what impact a problem has on revenue, services and users.”
Ewald Other, Manager, Automation Group, HUK-Coburg
© 2008 IBM Corporation6
IBM Software Group | Tivoli software
Key Acquisitions
Micromuse: – Business services dashboard (TBSM)
– Industry leader for service assurance & network management
– Heterogeneous event management
Consul Risk Management– Compliance Dashboard (Tivoli Compliance
Insight Manager)
– Identifies Disclosure of Sensitive Business Data
– Tracks Privileged User Activity
© 2008 IBM Corporation7
IBM Software Group | Tivoli software
Manage your Business
Challenge:� Business and IT struggle to address compliance needs
on time, and help minimize risk and protect the brand
Solution: IBM Service Management solutions � Improve governance, maximize control & minimize risks
effectively across the service lifecycle with a service management implementation that delivers service priority and context, bridges silos and leverages best practices 45% of CIOs say that they
are very or extremely effective at governing IT performance.
*The McKinsey Quarterly, 2007
*Source: “The McKinsey Quarterly – The nest frontier in IT strategy: A McKinsey Survey”, Spring 2007 issue of McKinsey on IT
Tivoli is Control
“These days, maintaining ITIL standards is an absolute necessity. IBM Maximo removes the headache of trying to keep up with them by automating compliance so we can focus on other core responsibilities.”
Dawn Allison, Manager of Systems Integration, BAE Systems
© 2008 IBM Corporation8
IBM Software Group | Tivoli software
Key Acquisitions
� MRO:–Physical Asset Management
–Service Desk (Tivoli Service Request Manager)
–Industry Expertise and Insight
© 2008 IBM Corporation9
IBM Software Group | Tivoli software
Optimize Your Business
Challenge:� The business is driven by growth and frustrated by service
development and delivery organizations inability to reliably introduce new services on a timely basis
– Cost of operations continues to increase at 10% CAGR, twice the rate of the IT budget*
Solution: IBM Service Management solutions� IBM solutions help increase efficiency and reliability with an
integrated approach that includes task and process level automation across the service lifecycle
“The more we can simplify, streamline and automate processes, the better we can manage the growing complexity … we must handle business growth with our existing resources. IBM technology helps us achieve greater levels of efficiency at a lower cost.”
Erwin Schaefer, Swiss Reinsurance*Tivoli Commissioned IDC Study- 1Q05
Tivoli is Automation
“Without the Portfolio Review and Analysis from IBM, we wouldn’t have realized how much money we could save. Through the review and IBM software solutions, we’ve been able to cut our costs while delivering reliable services.”
Bob Venable, Enterprise Systems Manager, BlueCross BlueShield of Tennessee
© 2008 IBM Corporation10
IBM Software Group | Tivoli software
Key Acquisitions
� Candle:–Consolidated Monitoring for both Distributed and Mainframe Systems
–Enterprise Portal Technology (TEP)
© 2008 IBM Corporation11
IBM Software Group | Tivoli software
� IBM Tivoli offers the broadest set of integrated, best of breed service management capabilities available today. The Tivoli portfolio:
– Assures quality, cost-effective delivery of services across facilities, production, IT, communication service providers, security and storage operations
– Leverages and integrates tools across vendors
– Offers unified visualization and reporting across your entire enterprise
– Shares a Common Data Model that consolidates management of dataacross tools—minimizing operational disconnect and improving communications
– Builds on IBM’s years of best practice expertise and standards supportacross industries
– Delivers Visibility, Control, and Automation needed to integrate business and IT operations.
Tivoli is UniqueDistinctive service management capabilities for effective service delivery
© 2008 IBM Corporation12
IBM Software Group | Tivoli software
IBM Service Management IBM Service Management
Service Management Platform
Best Practices, Methodologies, and Services
Visibility Control Automation
Datacenter Transformation
Service Availability &PerformanceManagement
Asset & Financial
Management
Service Delivery & Process
Automation
Network & Service Assurance
Storage Management
Security, Risk & Compliance
Tivoli is SolutionsIntegrated service management platform for clients to deliver quality service
DiscoverDiscoverMonitorMonitorIndustrializeIndustrializeIntegrateIntegrate
DiscoverDiscoverMonitorMonitorIndustrializeIndustrializeIntegrateIntegrate
DiscoverDiscoverProtectProtectIndustrializeIndustrialize
DiscoverDiscoverMonitorMonitorProtectProtectIndustrializeIndustrialize
MonitorMonitorProtectProtectIndustrializeIndustrializeIntegrateIntegrate
DiscoverDiscoverIntegrateIntegrateIndustrializeIndustrialize
DiscoverDiscoverMonitorMonitorIntegrateIntegrate
Entry Points:Entry Points: Discover, Monitor, Protect, IndustrializeDiscover, Monitor, Protect, Industrialize , , Integrate.Integrate.
� Discover: Understand infrastructure and business dependencies
� Monitor: Track infrastructure health and compliance
� Protect: Ensure infrastructure is secure and resilient against threats and disasters
� Industrialize: Streamline workflows and processes for repeatable, scalable and consistent results
� Integrate: Align and integrate operations and business for optimal impact
© 2008 IBM Corporation13
IBM Software Group | Tivoli software
� Tivoli “Green” Service Management
� An Integrated Approach to controlling energy costs
� New Enterprise Data Center
� …
Tivoli is InitiativesDistinctive service management capabilities for effective service delivery
VisibilitySee your business
Provide unified views of Provide unified views of data center resources, IT data center resources, IT services, and costs in the services, and costs in the
context of energycontext of energy
ControlManage risk
& compliance
AutomationBuild agility
into Operations
Implement closedImplement closed --loop loop monitoring and management monitoring and management
to ensure optimal power to ensure optimal power consumption as workloads consumption as workloads
vary across business cycles.vary across business cycles.
Establish policyEstablish policy --based based management to ensure management to ensure
efficient use of available efficient use of available resources and resources and
capabilities while capabilities while maintaining service maintaining service
levelslevels
© 2008 IBM Corporation14
IBM Software Group | Tivoli software
IBM has years of experience helping clients help their clients deliver quality service across the broadest set of industries
“With Tivoli software, we can better align software usage with end-user needs while reducing costs… we realized initial savings within 90 days of ownership.”
– Bob Becker, Principal IT Consultant, Farmers Group Inc., subsidiary of Zurich Financial
Tivoli is PeopleMore Than 20,000 Clients Around the World
� Insurance � K12 Education� Life Sciences� Media and
Entertainment� Other Government� Petroleum� Retail� Telecommunications� Transportation� Travel� Utilities� Wholesale and CPG
� Aerospace-Defense� Automotive� Banking� Central Government� Chemical� Computer and
Professional Services� Electronics� Financial Markets� Health� Higher Education� Industrial Products
© 2008 IBM Corporation15
IBM Software Group | Tivoli software
� Groups of clients who actively work with Tivoli solutions and convene to learn and share
� Independent organizations owned and run by members
North America:52 user groups6,428 members
Europe/Middle East/Africa:23 user groups2,713 members
Asia Pacific:17 user groups2,199 membersLatin America:
7 user groups1,006 members
Global:8 user groups451 members
as of 11/07
Global Tivoli User Community Facts:
� 106 worldwide user groups
� 14,000+ Registered members
� 14,600 members estimated for 2007
http://www.tivoli-ug.org/� 85% hold 2+ meetings/year
� 17,600 site visits/month and rising..
� Netcool & Maximo User Groups have joined the community
Tivoli is a Vibrant User Group CommunityPeers sharing best practices
© 2008 IBM Corporation16
IBM Software Group | Tivoli software
� Tivoli has a worldwide ecosystem of specialized and skilled Business Partners offering:
– Customer-centric solutions– Ongoing training and support– Updates on the latest industry solutions and developments– Strategic direction and best practices
Tivoli is an Ecosystem of IBM Business PartnersMore than 2,000 Business Partners helping you achieve your business goals
“I bet my business on having Tivoli and IBM as a good partner and taking care of us because this is the only partner relationship I have.”
Michael Todd, CTO, Northwind Technologies
© 2008 IBM Corporation17
IBM Software Group | Tivoli software
� 1996: IBM Acquired Tivoli
� 1996- Present: The Evolving Tivoli Story of Delivering Value
– Making Client/Server Work
– The Power to Manage. Anything. Anywhere.
– Intelligent Management Software for the On-demand World
– Visibility. Control. Automation. ™- The Keys to Service Delivery
Tivoli is Evolution and GrowthA history of leadership, vision and innovative solutions that evolved as customer needs evolved
© 2008 IBM Corporation18
IBM Software Group | Tivoli software
Tivoli is the Broadest Service Management Portfolio Strategic Acquisitions in Key Areas To Address Client Needs
Identity and accessmanagement
Encentuate2008Provisioning and resource allocation
Think Dynamics
2003
Integrated data protectionFilesX2008System z and distributedsystems monitoring
Candle2004
Wireless network managementVallent2007Meta directoryMetamerge2002
System z RACF and distributed security mgmt.
Consul Risk Mgmt
2007Storage resource management
Trellisoft2002
Asset management, service desk and service catalog
MRO2006Identity managementAccess 3602002
Software asset managementDorana2006Business systems management
Accessible2000
Operating system provisioningRembo2006SAN file sharingSANergy2000
Service Assurance & Network management
Micromuse2006Access managementDascom1998
Software usage metering and reporting
CIMS Lab2006Service deskSoftware Artistry
1998
Auto discovery and application mapping
Collation2005Job schedulingUnison1997
Software license managementIsogon2005Data base performance management
DBMX1997
Composite application monitoring
Cyanea2004Systems managementTivoli1996
Business Focus Company Year Business Focus Company Year
© 2008 IBM Corporation19
IBM Software Group | Tivoli software
� Expertise– Software, hardware and service excellence– More than 38,000 customers in 170 countries– Best practice expertise—ITIL, eTOM, ISO1799, Six Sigma and many
more
� Reach– Visibility. Control. Automation.™ across business and technology
assets. From business and operational dashboards, to business and IT asset management, to automated service delivery and support processes.
� Technology– $29Billion, 5-year research and development investment– $20Billion acquisition of over 60 companies– 15 consecutive years of patent leadership
� Return– Integrated solutions designed to recover and leverage clients’ existing
investments – Maximum return on investments while controlling costs
� Speed– Modular, packaged solutions and services for rapid ROI
Tivoli is IBMAnd IBM provides unique value to clients
© 2008 IBM Corporation20
IBM Software Group | Tivoli software
Market Share Leader� #1 WW IT Operations Management S/W - Gartner
– 6th consecutive year– $11.4B market opportunity
� #1 in Performance & Availability – IDC� #1 in Event Automation – IDC � #1 in Configuration Management – Gartner� #2 in Job Scheduling – Gartner � #1 in Network Management – Gartner� #2 in IP Fault and Event Mgmt – OSS Observer� #1 in Server Provisioning – IDC� #1 in Archive and Hierarchical Storage Mgmt – IDC � #2 in DBMS Management� #1 in Identity and Access Management - IDC� #1 in Enterprise Asset Management – ARC Insight� #1 in Service Assurance, Event Management and
Performance Management- OSS Observer
Tivoli is the Market LeaderGartner Magic Quadrant Leadership� SRM/SAN Management� Application Management� User Provisioning� Web Access Management� IT Event Correlation and Analysis� Enterprise Asset Management: Power
Generating, Manufacturing and Distribution Utility
Recent Awards� 2007 Plant Engineering Magazine Reader’s Award, Sil ver in
Best Maintenance Software category
� 2006 VARBusiness Annual Report Card Award, Enterpris e Storage Management S/W
� 2006 VARBusiness Tech Innovator Company of the Year, IBM Tivoli Continuous Data Protection for Files
© 2008 IBM Corporation21
IBM Software Group | Tivoli software
Tivoli Clients, Partners, and Employees—Helping you assure quality, cost-effective delivery of services across your operati ons!