What’s wrong?

By group2胡炜炫、欧静波、李瑞玲、万淑婷、

黄淇欣、余妍琳

Discuss which leadership approach Feng took before, and which approach she decided to follow in

the future

Tasks 1

Subordinate-centered style

which approach she decided to follow in the future: Boss-centered style

leadership approach Feng took before:

Tasks 2

Use relevant theories on motivation to analyze what led to Feng’s unsatisfactory

management, and which programs or techniques

can be applied to improve the situation

5

1.Taylor’s Classical Theory motivated by nothing by money; higher pay,

higher productivity time-and-motion studies 时间——动作分析 applicable for manual work

Feng treated the typists of that law firm as equal and she doesn’t pay them properly according to their manual work. Therefore some people feel upset.

2.Herzberg’s Two-factor Theoryhygienic/maintenance factors 保健因素 : work-related factors that can fulfill basic needs and prevent job dissatisfaction motivating factors 激励因素 : work-related factors that can lead to job satisfaction and motivate employees

Common factors identified

by dissatisfied workers

Common factors identified

by satisfied workers

Working conditions Achievement

Supervision Responsibility

Salary Recognition

Job security Advancement

Status Growth

Employees become dissatisfied when they perceive factors in the left column as inadequate; they are commonly satisfied when factors in the right column are offered.

According to the case, we can know the employees don’t have achievement , responsibility, recognition, advancement, growth, which lead to no inspiration and satisfaction in their work. This is one of the most important reasons for Feng’s unsatisfactory

management.

Theory Y managers: delegate more authority, allow employees to use their creativity, higher level of job satisfaction and motivation

In the passage, Feng never used punishment when a typist made a mistake or came to the office late. Because she had not behave like a boss, some people became lazy and careless.

3.McGregor’s Theory X and Theory Y (1960)

Motivational strategies

1Employees commonly compare their

compensation and perceived contribution with others. To prevent

job dissatisfaction, supervisors should ensure that employees are

compensated for their contributions.

Feng should align raises with performance.

2.Management by objectives (MBO) 目标管理

a work-performance review program that involves (1) setting specific and challenging goals, (2) developing an action plan together, (3) reviewing employees’ progress towards achieving those goals, and (4) providing feedback to employees

Feng should strengthen the effort-to-performance and performance-valued

Thank You