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What’s Cooking in ManageEngine- A Sneak Peek
Gibu K Mathew
Program ManagerTwitter : @Gibu_
LinkedIn : Gibu Mathew
About Me
• Program Manager, Application Performance Management Solutions
– Applications Manager
– Site24x7.com
• 10 Years at Zoho Corp
– Agent Teams and later on technical architect in building the monitoring platform
Gibu K. Mathew
Agenda
ITSM
Advanced Monitoring
IT Automation
Support for Mobile Devices
On-Demand
Community Benchmarks
Agenda
ITSM
Advanced Monitoring
IT Automation
Support for Mobile Devices
On-Demand
Community
Aligning more with ITIL V3
CMDB
• Relationships
• Import/Export
Change Workflows
• Eg. Integrate an approval process
Service Portfolio Mgmt
• Pipeline, Retired
Pink Verify Certification
• Reference
Help Desk Improvements
• Release / Project Management
• Telephony Integration
• Chat Integration
• Server Failover
Integration with Desktop Management
• Single Sign On
• Unified Agent
Integration with Windows Management
Agenda
ITSM
Advanced Monitoring
IT Automation
Support for Mobile Devices
On-Demand
Community Benchmarks
9
Virtualization Management
10
Improved Audit / Security Capabilities
• Video recording of desktop management performed by operator on end user PC
• Firewall Change Management
• NCCM – Cisco EOL Reports
• Remote Agents for EventLogs and DB Server Audit via EventLog Analysis
• Network : ASAM
Network ASAM
Advanced Security Analytics Module for Networks
• Event classification by heuristics - DOS, Network/Host Scan, Port Scan, Hybrid Scan
• Anomaly based on Source IP and Destination IP
• Security Snapshot - Problems & Time Lines
• Supports SFlow, IPFIX flow formats
Capacity Planning & Forecasting
Predictive analytics / Baselining
Network
Servers
Applications
End User Experience Management
ApdexScore
Java/ .NET/ Windows Native
Adv. Web App (JS based)
.NET / RoR/ Python/ PHP
Integrated IT Management
SAN Monitoring
Desktop Management
The beauty of things working together.Event correlation
Agenda
ITSM
Advanced Monitoring
IT Automation
Support for Mobile Devices
On-Demand
Community Benchmarks
IT Process Automation
• Automate Actions on Server, Network Devices
• Push Desktop Configuration to specific User PCs
Cloud Management
Cloud Management
DevOps
Public/Private Clouds
Cloud Apps : Cassandra, SaaS
APIs for better automation
Agenda
ITSM
Advanced Monitoring
IT Automation
Support for Mobile Devices
On-Demand
Community Benchmarks
Mobile Devices : iPhone, iPad
• Mobile Web Client
• Native Applications
• Mobile Device Management (iPad)
Agenda
ITSM
Advanced Monitoring
IT Automation
Support for Mobile Devices
On-Demand
Community Benchmarks
ManageEngine On-Demand 2.0
Help Desk / ITIL Help Desk
Network & Server Monitoring
End User Experience from a Global Point of Presence
On-Demand : Additional Capabilities
Active Directory Integration
Import / Export from AD
Collaboration Layer Integration
Features at par with On-Premise
On-Demand : Launching in the Future
AD Backup & Recovery (Azure)
Password/Document Vault
Desktop Management
Introduction
ITSM
Advanced Monitoring
IT Automation
Support for Mobile Devices
On-Demand
Community Benchmarks
Empowering the ManageEngine Community
• Collaborate with SMEs Around the World !
– Technician to Requester Count
– SLA violations %
– Avg. Incident Resolution Time
– MTTR / MTBF Across Industry
• Compare with Industry Benchmarks
• Collaborate with ManageEngine Community
Managed Service Providers
• Small MSPs : MSPCenter Lite– AutoTask Integration for PSA
– IT Automation
• Large Service Providers– ManageEngine IT360 for MSPs
– QuickBooks integration
– Billing Module
– MS Exchange Server Calendar and Contact Integration
Supported Vendors/Devices
• Amazon
• OracleJBoss
• SAP
• Microsoft
• NetApp
• VMware
• Hyper-V
• IBM WebSphere
• Oracle Sun
• Oracle WebLogic
• Sybase
• Tomcat
• CISCO
• Juniper
• HP
• APC
• IBM
• Intel
• Microsoft
• Hitachi
• Alcatel
• Dell
• D-Linkmore
• Brocade
• McData
• EMC
• NetApp
• StorageTek
• Sun StorEdgemore
…and more
Newer Vendors/Technologies to Support
• Citrix Xen
• apdex.org
• Cassandra.. more open source
• Cloud Applications
• Rackspace
• Windows Azure
• iOS
• Android
• Ruby On Rails
• Python
• Google Applications
• iPad
People to Meet Today …
IT360 ServiceDesk Plus OpManager / NetflowAnalyzer
AD Solutions
Applications Manager/ Site24x7.com Desktop Central / EventLog / Firewall Analyzer
QUESTION & ANSWERS
Gibu K Mathew
Twitter : @Gibu_LinkedIn : Gibu K. Mathew