What’s New in BMC ProactiveNet 9.5?

Key Focus Areas

Ease of use• Manage configuration of monitoring with policies• Manage and use BPPM / PATROL as a single solution• Reduce the number of User Interfaces required to manage and use BPPM

Data integrity• Ensure integrity between PATROL Agents and BPPM servers• Timely delivery of performance metrics from PATROL to BPPM• Improved integration between BPPM and Remedy Service Desk

Cost of ownership• Reduce the number of Oracle licenses required to leverage BPPM• Reduce the effort and time required to configure monitoring agents• Reduce IT resources required to run BPPM (Servers, memory, CPU)

Evolution of BPPM Data/Event Collection Architecture

PATROLAgent

PATROLAgent

rtServer rtServer

PATROLConsole Server

(Secondary)

BMC Impact Integration

(Secondary)

BMC Impact Integration

(Primary) BMC Event Manager

(Cluster)

PATROL Events

PATROL Events

PATROL Events

PATROL Events

BEM Events

BEM Events

Befo

re BMC Event Manager

(Cluster)

BEM Events

PATROLConsole Server

(Primary)

PATROL Agent 9.0 will still be backward compatible with BiiP3/BiiP7

9.0

Required Components (2): Agent, Event ManagerBPPM PATROL

AgentData

Events

IntegrationService

BPPM Server

Built-in Cell Library

Remote Cell

Filtered Events

• Greatly simplified architecture• Events and metrics over same port• Guaranteed event/data delivery

9.5

PATROLAgent

Data and Events

IntegrationService (Optional)

BPPM ServerBuilt-in Cell

Filtered Data and Events

Single Port

Required Components (5): Agent, rtServer, Console Server, Impact Integration, Event Manager

BPPM Server – Central Admin

PATROL Agent2

Manage Configuration Agent and Monitoring with Policies

Deploy Agents + KMs

Centralized, Automated, Repeatable• Active on-going communication• Continuous policy compliance• Auto synch, no configuration drifts

Agent “phones” home

Host, OS, IP, Domain, Tag, Integration Service

Integration Service

Agent + KMs are configured based on Policy

4

• Define a package• Deploy silent install

packages

• Define a policy• Map agent to a policy• Configure agent + KMs

• Agent thresholds• Agent Blackouts• Agent Filtering• Global Thresholds• Staging Policy

Administrators - Manage agent blackouts- Set agent poll times - Set agent thresholds

• Operators– Graph agent based performance

data– Execute commands on agent– Annotated data points

PATROL Central Console Functions are Now in BPPM

New Agent Query Wizard

Graph data residing on the agent Wizard for Agent Threshold

Self-Monitoring with Notifications

Events/Data

KM XCan’t collect data

PATROLAgent

XI

• Agent Start/Stop• Agent Blackout• Data loss from the

buffer

• Meta Data issues in legacy KMs• Integration Server lost connection with

remote/local cell• Meta Data issues in legacy KMs• Integration Server lost connection with

remote/local cell• Patrol Agent sending KM definitions in

incorrect format

• Rejects connection from an incompatible agent

• PATROL Agent connection issues

• Incompatible Patrol Agent attempts to connect to IS

Agent Controller

XI

• Connection lost between Integration Service and BPPM Server

• Connection lost between Central Server and Child Server(s)

BPPMServer

Child BPPMServers

XI

IntegrationService

XI

Integration Service and PATROL Agent issues

Cell is down

Child server is down

Eliminated Data Gaps and Latency Overall Implication

• No data/event loss– Automatic resynchronizing of missing

metrics and events• Data integrity between PATROL Agents and

BPPM Servers– No polling– Real-time data/events delivery

• Fast and reliable failover of agents between integration servers

• Complicated processes and terminology are now eliminated

• Autosync• Adapter• Manual Adapter• Automatic Adapter• Auto workflow

BPPM Server

Stateless Integration Server

Stateless Integration Server

PATROLAgents

• Events• Metrics• Requests• Instances

Automatic Event-To-Device

Mapping without

complex rule writing

Device-Centric Dashboard

View

Event to Monitor Mapping Improves Root Cause Granularity

BPPM 9.0 BPPM 9.5

PATROL Agent Events are auto-mapped to the related monitors:• Without sending all data to BPPM

servers, user can have visibility of the issue at an instance level

• If Monitor is associated with the CI in Service model then the model will light up, event for non-Computer System CIs

Events

Devices

Events

DevicesMonitors

Service Model

SystemsNetwork

Application

Real Time BPPM Deployment At a Glance

Default View (Number of cells, devices, monitors, attributes, adapters, and BMC PATROL Agents)Event SummaryService Model DetailsSizing RecommendationsThreshold SummaryPATROL integration- Instance count of

each KM for each agent

- Integration Service- Consolidated instance

count of each KM

Deployment Load Metrics - example

Reduce Oracle Licenses Required to Run BPPM

Reporting BPPM Reporting BPPM Reporting BPPM

Reporting BPPM

A multi BPPM server environment with 3 leaf and 1 central server would require at least 8 Oracle instances.

Prior to BPPM 9.5

Reporting

BPPM

A multi BPPM server environment with 3 leaf and 1 central server would require as few as 2 Oracle instances.

Starting with BPPM 9.5

• Central Monitoring Administration– Host Based Policies – Scheduled Maintenance

Policies– Extended RESTful API

• Additional Platform Support for BPPM Server , Integration Services

• Firewall Friendly Configuration– Shared path for Event and

Metric network traffic• Internationalization

– Localized for simplified Chinese

Additional Features of BPPM 9.5