© Copyright 2013 Vivit Worldwide

What’s New with HP Service Manager 9.32

October 9, 2013

© Copyright 2013 Vivit Worldwide

Brought to you by

Vivit HP Service Management

Special Interest Group (SIG)

Leaders: Mary Kay Petersen, Arnon Borensztjan

and Laura Walker

www.vivit-worldwide.org

© Copyright 2013 Vivit Worldwide

Hosted by

Laura Walker

Director of Business Development

StrataCom

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Today’s Presenters

Yvonne Bentley

Senior Product

Manager

Chuck Darst

Senior Product

Marketing Manager

Scott Knox

Senior Product

Manager

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Housekeeping

• This “LIVE” session is being recorded

Recordings are available to all Vivit members

• Session Q&A:

Please type questions in the Questions Pane

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Questions

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HP Service Manager 9.32 www.hp.com/go/itsmblog

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HP Service Manager 9.32 Highlights

Codeless Configuration - Process Designer HelpDesk Service Manager Mobility Service Request Catalog enhancements Usability and other enhancement RESTful API Federal Mandates Support Matrix Update

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Process Designer for Help Desk

Three new modules available Service Desk

Incident Management

Problem Management

(in addition to Change and Knowledge

Management)

Process Designer Based Security

Mechanism

Usability Improvements

Process Designer Framework

Enhancements

Data Migration

Service

Desk Incident

Problem

Codeless Configuration

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Mobility Features

Incident View/Update incident

Reassign incident

Resolve incident

Close incident

Change

View/Update change

Approve

Deny

Interaction

View/Update Incident

Approve

Deny

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What’s New in the Service Request Catalog (SRC)

Service Portal

Enhancements Dynamic User Option

Configurable OOB Checkout Panel

Date-Time Validation upon User Option

Localization

Usability Improvements Type-Ahead

Multiple Columns in Lookup Field

Migration Tool

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Demo www.hp.com/go/itsmblog

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Get started now

HP ITSM Blog www.hp.com/go/itsmblog

More information and next steps

HP LiveNetwork https://hpln.hp.com//node/6/content/announcement

s

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Even more information and news

HP IT Service Management www.hp.com/go/itsm

itSMF FUSION, Nashville

itSMF UK

itSMF Germany

Service Anywhere sneak peek –

Vivit webinar on Nov 12

HP Discover EMEA, Barcelona

HP Service Manager 9.3

customer survey

http://www.techvalidate.com/collections/why-

migrate-to-hp-service-manager-9-3x

Twitter

@HPITSM

@ScottKnoxITSM

@chuck_darst

© Copyright 2013 Hewlett-Packard Development Company, L.P. The information contained herein is subject to change without notice.

Q&A

Thank you!