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What’s Your CQ?Cultural Intelligence
In a Multicultural Setting
Melissa PedersenMaria Brzeska
• To understand the concept of “Cultural Intelligence” and how it is developed and enhanced
• To raise awareness of the need for cultural understanding and improved intercultural communication
Objectives
FAQ’s About Recent Immigrants
Compared to prior 2000• May live in ethnic enclaves but not clearly defined neighbourhoods • Participate in mainstream politics• Intermarry more often • Are more highly skilled and educated • Are entering a globally aware society more willing to engage in cultural exchange
Source: Michael Adams, Unlikely Utopia, Penguin Canada, 2008
Canada’s Multicultural Society
Multiple Cultures Intersecting
Keeping their own DistinctionsForming
the Fabric OrganicChangingSociety
We come not knowing what we don’t know!
• Covert and Overt• Shapes our perceptions, judgments and ideas about self and others• Often unconscious• Carried in our language• Multilayered • Organic
Culture
• A set of attitudes, skills and levels of awareness• Lead to appropriate, respectful and relevant interactions with others• Developing a mindfulness to observe and interpret without judgment
Cultural Intelligence
• Idea first related to global business relationships• Understanding how culture impacts behaviour
is key to global business success
• Can be applied to understanding, predicting and integrating behaviour in a multicultural environment
Developing CQ
Culture Centric Culture Relative
DenySee “them” and “us”
Polarize with one culture as “superior
MinimizeCultural blindness
Highlight commonality
We are all alike
AcceptSee the differences
May respond inadequately
AdaptRecognize patterns of differences
Shiftperspective and behaviour according to cultural context
IntegrateSee patterns of differences
Respond Effectively
Incorporate a multicultural identity with a cultural perspective
It Starts with You Knowing YOU!Be aware of your own attitudes, biases and preconceptions• Activity: Check Out Your Biases!
CQ: Developed through Communication
On-going…
•Verbal/cognitive•Behavioural•Emotional…
Interaction andAdjustments
Communicating is everyone’s responsibility
Verbal Intercultural CommunicationWhoWhat WhyWhereWhenHow
X
Behavioural Communication• Body Language• Actions• ReactionsEmotional Communication• Big and small gestures• Over-time reinforcement
Appreciating Differences and Commonalities
Be curious!
•Activity: Find someone you don’t know and interview each other using the questions
on the Activity Sheets. You can add your own questions, too.
• What things do you have in common?
• What is different?
• What did you learn about and from each other?
CQ and Body LanguageEvery culture has a set of gestures that an
idiomatic meaning. • Activity: Look at the pictures in the handout.
Discuss with your group what each gesture means
in Canadian culture and your culture.
How to Increase CQ
• Break Assumptions• Empathize • Involve • Open your mind• Increase sensitivity• Be wise
Adapted from Neil Payne, Managing Director and Middle East Trainer, Kwintessential
Intercultural Scenarios
• Activity: Read through your Scenario.
Discuss with your group where you think
this situation is on the CQ Continuum and
how you would proceed to help move the
situation towards the Culture Relative
part of the Continuum.
Developing CQ
Culture Centric Culture Relative
DenySee “them” and “us”
Polarize with one culture as “superior
MinimizeCultural blindness
Highlight commonality
We are all alike
AcceptSee the differences
May respond inadequately
AdaptRecognize patterns of differences
Shiftperspective and behaviour according to cultural context
IntegrateSee patterns of differences
Respond Effectively
Incorporate a multicultural identity with a cultural perspective
Developing CQ
• Start from YOU and what you don’t know that you don’t know …be interested …be curious• Process is on-going and organic• Can start with small things…food!• Progresses to more in-depth knowledge• Is not linear
Communicate, communicate, communicate!
Any
Questions