You

haverights

Whenyouuseahealthordisabilityservice

AllpeopleinNewZealandhavetheserights

22

Whataremyrights?

InNewZealand,whenyouusea

healthordisabilityserviceyouhaverights.

tellsyouaboutyourrights

tellsyouhowtomakea complaintifyouarenot happywithaservice youreceive.

Thisbook:

3

1. Tobetreatedwithrespect

2. Tobetreatedfairly

3. Todignityandindependence

4. Toreceivegoodcareand supportthatsuitsyourneeds

5. Tobetoldthingsinawayyou understand

6. Tobetoldeverythingyouneed toknowaboutyourcare andsupport

7. Tomakechoicesaboutyourcare andsupport

8. Tohavesupport

9. Todecideifyouwanttobepart oftraining,teachingorresearch

10.Tomakeacomplaint

4

Youhavetherighttobetreatedwithrespect1.

Thismeans:

Youshouldbe treatedwell

Youshouldbe listenedto

5

Youhavetherighttobetreatedwithrespect

Yourbeliefsandideasshouldberespected

Yourprivacyshouldberespected

6

Youshouldbe treatedthesameasothers

Youshouldnotbeabusedortakenadvantageofwhenreceivingcareandsupport

2.Thismeans:

Youhavetherighttobetreatedfairly

7

No-oneshoulduseyourthingsortakeyourmoneywithoutaskingyoufirst

Youshouldnotbemadetofeelyouhavetodothingsyoudon’twanttodo

Youhavetherighttobetreatedfairly

8

Youshouldbetreatedinawaythatvaluesyouasaperson

3.Thismeans:

Youhavetherighttodignityandindependence

9

Youshouldbesupportedtodoasmuchasyoucanforyourself

10

Allthecareandsupportyoureceiveshouldberightforyou

Youshouldbeprovidedwithgoodcareandsupport

4.

Thismeans:

Youhavetherighttoreceivegoodcareandsupportthatsuitsyourneeds

11

Youshouldreceivecareandsupportthatissafeforyouandhelpsyouliveagoodlife

Peopleshouldworktogethertohelpyou

Youhavetherighttoreceivegoodcareandsupportthatsuitsyourneeds

12

Youshouldbespokentoinawayyouunderstand

Peopleshould checkthatyouhave understood

Peopleshould Peopleshould Peopleshould

Thismeans:

5.Youhavetherighttobetoldthingsinawayyouunderstand

13

Peopleshouldusedifferentwaystoexplainthingstoyou-forexample;usepictureswritethingsdownusesignlanguagegethelpfrom

someonewhounderstandsyou

Youshouldbeabletotalkfreely,askquestionsandbetoldthetruth

Youhavetherighttobetoldthingsinawayyouunderstand

14

Youshould betold:

Whatishappeningtoyou

Thismeans:

Youhavetherighttobetoldeverythingyouneedtoknowaboutyourcareandsupport

6.

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Whenyoucanexpecttoreceiveservices

Resultsofanytestsortreatment

Howmuchitwillcostyou

Whatchoicesyou canmake,andtheeffectofyourchoices

Youhavetherighttobetoldeverythingyouneedtoknowaboutyourcareandsupport

16

Youshouldbe supportedtomakeyourownchoices

Sometimesotherpeoplemayhelpyoumakeyourchoices

Thismeans:

7. Youhavetherighttomakechoicesaboutyourcareandsupport

17

Youcansay‘no’toreceivingcareandsupport

Youmaybestoppedfrommakingchoicesthataredangerousormayhurtothers

Youhavetherighttomakechoicesaboutyourcareandsupport

18

Youcanhavesomeonewithyouwhenyoureceivecareandsupport

Thismeans:

8. Youhavetherighttohavesupport

19

Youcanchoosewhowillsupportyouwhenyoureceivecareandsupport

Youhavetherighttohavesupport

20

Ifyouareaskedtobepartoftrainingorresearch,itshouldbeexplainedtoyousoyoucandecideifyouwanttotakepartornot

Thismeans:

9.Youhavetherighttodecideifyouwanttobepartoftraining,teachingorresearch

21

Ifyoudecidetotakepartintraining,teachingorresearchyoushouldbetreatedthesameaseveryoneelse

22

Youcancomplainifyouarenothappywiththecareandsupportyoureceive

Peopleshouldlistentoyourconcerns,worriesorcomplaints

10.Thismeans:

Youhavetherighttomakeacomplaint

23

Peopleshouldtellyouwhattheywilldoaboutyourcomplaintandbywhen

Iftheydonothelpyouwithyourcomplaintthereareotherpeopleyoucancontact

Youhavetherighttomakeacomplaint

2424

Moreaboutmakingacomplaint

25

WhocanIask?

Ifyouarenothappywiththeservicesandsupportyoureceive,youcan:

Talktothepersonyouarenothappywith

Askyourfamilymemberorafriendtohelp youmakeacomplaint

Call0800555050andaskforaHealthand DisabilityAdvocatetohelpyou

Call0800112233tomakeacomplaint withtheHealthandDisability Commissioner

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WhyshouldImakeacomplaint?

Ifyoumakeacomplaint:

Peopleshouldtellyouwhattheydid andwhy,andtheymaysay‘sorry’if theywerewrong

Thingscanbechangedsothatthe wrongthingsthathappenedtoyou willnothappentoothers

Itwillhelppeoplewhosupportyouto learnanddoabetterjob

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Youwillnotbeintroubleifyoumakea complaintbecauseitisyourrightto makeacomplaint

Youshouldnotbetreateddifferently ifyoumakeacomplaint

Ifsomeonetreatsyoudifferentlyor tellsyouoffformakingacomplaint, youcanring0800555050and someonewillhelpyou

WillIbeintroubleifImakeacomplaint?

HealthandDisabilityCommissionerTeToihauHauora,Hauatanga

Freephone:0800112233Fax:093731061

Email:hdc@hdc.org.nzWebsite:www.hdc.org.nz

NationwideHealthandDisabilityAdvocacyNgaKaitautoko

Freephone:0800555050Fax:0800278776

Email:advocacy@hdc.org.nz