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Top 10 Impacts of Bimodal IT on Infrastructure and Operations

Kevin Knox

3 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.3 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.

4 © 2015 Gartner, Inc. and/or its affiliates. All rights reserved.

Bimodal IT Means —

Having two modes of IT, each designed to develop and deliver information- and technology-intensive services in its own way.

Mode 1 is traditional, emphasizing predictability, accuracy, stability.

Mode 2 is exploratory, emphasizing agilityand speed.

Digital Business Needs Bimodal IT


Bimodal IT is NOT a "nice to have."

50%will make a mess of it.

75% will have a bimodal capability by 2017.


Process

Technology

1

2

3

People9

10

4

5

6

7

Smart Machines and Automation

ITIL for Stability and DevOps for Agility

Enterprise-Defined Data Centers

Information of Everything

Device Mesh

Integrated Systems

New Organizational Model and Shadow IT

Culture and Skills

Software-Defined Everything and Cloud

Impact

8 Technical Debt


Technology

Source: https://www.issa.int/communities/tc-ict/about


A Spectrum of Autonomous Smart Machines

Physical

Virtual

ObviousUnobtrusive

Robots

Drones

Driverless Vehicles

Smart Camera Systems

Intelligent Sensors

Smart Appliances

Speech to Text

Language Translation

NLP-Based Applications

Virtual Customer Assistants

Virtual Personal Assistants

Smart Advisors

1


Plan for I&O Automation Evolution

Image sources: http://scienceofstrategy.org/main/content/linearthinkingjpg

http://commons.wikimedia.org/wiki/File:Example_for_a_deterministic_Staiger-Wagner_automaton.svg

Deterministic:

Workflow and process-drivenThe technique, method or system of operating or controllinga process by highly automatic means, as by electronic devices, reducing human intervention to a minimum.

Heuristic:

Knowledge and analytics-drivenThe science or study of how man uses experience to learn, apply patterns and improve to solve certain types of problems.

1

http://scienceofstrategy.org/main/content/linearthinkingjpg

https://commons.wikimedia.org/wiki/File:Example_for_a_deterministic_Staiger-Wagner_automaton.svg


By 2018, the total cost of ownership for business operations will be reduced by

30% through smart machines and industrialized services.

Source: "Top 10 Predictions for 2015 and Beyond: Digital Business Is Driving 'Big Change'" (G00269904)

1


The Device Mesh Is Dynamic and Pervasive

A Shifting Set

of Endpoints

On the Desk

With the Person

In the Environment

At Work

In the Car

With theCustomer

Away From Home

At the Game

At Home

At the Bar/Restaurant

Consumer Retail

2


Device Mesh Needs Gartner's Managed Diversity Model

Fully Managed Semimanaged Exceptions

Device Ownership IT BYOD IT or end user/BYOD

Device Choice IT choice End-user choice (limited to

IT recommendations)

End-user choice

Security

Responsibility

IT 100% IT 100% for enterprise

content; end user 100%

for device and applications

End user 100%

Security Approach Device-level control

via lockdown

Content-level control via

isolation

Ad hoc and manual

Support

Responsibility

IT 100% Split between IT and

end user

Third-party service

Support Approach IT provides full

service

IT promotes end-user

self-service and

peer-to-peer support

IT contracts with a

third-party service

Special Services VIP option VIP option IT procures and

manages budget for

third-party support

2


The Information of Everything Is the "Life Blood" of the Digital Business and Algorithmic Economy

Internet of Things25 Billion Things by 2020

Internet of People1.35 Billion Monthly Active Users

Internet of Places6 Billion Foursquare Check-Ins

3


Identify the information that matters

Consider all types and sources of information — inside and outside

the enterprise

Use a risk-adjusted-value approach to rationalize the value of

your information

Leverage a variety of tools and approaches:

– Big data and advanced analytics

– Information graphs and dynamic ontologies

Dealing With the Information Explosion 3


Enterprise-Defined Data Centers

EDDC

DR Site

Hosted Site

SaaS

DRaaS

Public Cloud

Social Platforms

PaaS Provider

Branch Office

Second DC

SaaS

It's not about "my data center" — it's about delivering compute resources to the business the

best way possible.

Colocation

The New Data Center Is Everywhere

BranchMicro DC

4


Services Innovation Delivered

Centrally operate, orchestrate

and automate.

Allows configuration

from one place.

Enhances workload

and traffic flow.

Networks, storage,

servers, data centers, etc.

Applications

Integrated Orchestration

Services delivered from the right place, for the right price,from the right platform.

4


Integrated one or

many vendor products.

"Stack" sale versus

component sale.

Competes with

general-purpose designs.

Optimized for ease of use.

Best of brand versus

best of breed.

Integrated Systems 5


Plan for Integrated Systems Evolution

Pre-evolved: Take it or leave it; you get what you pay for; upgrade when outgrown or obsolete: employ an integrator or DIY.

Evolving: Prebuilt; compute-network-storage integrated through virtualization and management to vendor specifications; automation and policy provisioning; hyperscale.

High-Evolved: Adaptable; frequent and continuous; SW-driven; intelligent-aware;IoT and Nexus of Forces.

Beyond Integrated Systems

High-Evolved2020+

Evolving2010-2020

Pre-evolved2000-2010

5


Software-Defined Everything, the Story So Far …

NetworkStorage

Servers

Virtualization and Cloud Infrastructure

Data CenterFacilities

Provision

Consumption

SDDC —Data Center

SD

I —In

fras

truc

ture

SDN

SDS

SDC — Compute

SDx =Software-defined everything (SDx) is a collective term that encapsulates the growing momentum for improved programmability across data center infrastructure.

NetworkStorage

Servers

HA and DR Site

Remote Data Center

Non-data-center

Infrastructure?

6


Virtualization, SDx and Cloud Delivery:Hybrid Infrastructure

Virtualized

SDx

Cloud

Virtualization slowing to 80% to 90% ceiling, complex workloads more difficult to virtualize

Dual hypervisors — heterogeneous management and recovery complexity

Emerging and embryonic managementand standards

Poor SDx intracompatibility(e.g., across SDN vendors)

Poor SDx intercompatibility(e.g., SDN and SDS)

Increased vendor lock-in (today)

Better for standardized repeatable applications

Strong private and public cloud, but weaker hybrid cloud leads to hybrid IT

IT efficiency, basic agility live migration and planned downtime

Leads to SDx and cloud

Cost optimization

HA/DR solutions and unplanned downtime

Infrastructure through to application

Service-driven and optimized

No metering or self-service

Self-service, application measurement and chargeback

The path to hybrid IT and optimal sourcing options

6


Processes Fit for Digital Business

Source: http://blog.iriworldwide.eu/index.php/2014/06/12/which-digital-media-channels-engage-shoppers-and-drive-in-store-sales


You Must Resolve the Core Conflict in IT 7


ITIL and DevOps; Not ITIL Versus DevOps

Systems of

Innovation

Systems of

Differentiation

Systems of

Record

-

+

Go

vern

an

ce

+

-

Ch

an

ge

ITIL — Mode 1

Traditional and sequential, emphasizing stability, safety, accuracy.

DevOps — Mode 2

Exploratory and nonlinear,

emphasizing agility and

speed.

7


Lower Technical Debt and Complexity

Source: https://penusa.org/blogs/mark-program?page=fmsknitanlftoam%252C27%2C18

https://nandalankalapalli.wordpress.com/2011/03/28/what-should-you-do-in-%E2%80%9Ctechnical-debt%E2%80%9D-sprint-anyway

8

Identify Debt Sources and Cost to I&ODebt Source Cost to IT I&O

Avoiding necessary hardware capacity or other changes

(patches, etc.) because the business cannot accept any

downtime within specific time periods

The interest paid in this example is the cost of

added monitoring or management technology in

addition to other unplanned activities to ensure

performance and availability goals are able to be

met

Continuing to perform manual operations instead of

developing, when appropriate, automated workflows (and

associated infrastructure and application APIs) because of a

surfeit of skills and/or time

The interest occurs with higher personnel costs

performing what could be automated operations

plus the variations in quality (not to mention the

timeliness or speed) of the output that may occur

De-emphasizing capacity planning and other infrastructure

rightsizing activities

The interest would be reflected in the potentially

unnecessary procurement of additional

hardware, software or services plus the labor to

support this additive infrastructure

Neglecting to document the infrastructure because higher,

more urgent priorities consume the necessary resources

The interest surcharge in this example would be

the increase in mean time to diagnose (MTTD) as

problems arise

Not adopting I&O standards due to a lack of

architectural blueprints

The interest would arise in higher costs of

technical support as well as potentially

lower service quality as sufficient resources

may be unable to be spread across

heterogeneous environments

8


People Fit for Digital Business

Source: www.adlittle.com/tim-viewpoints.html?&view=516


CIOs and CEOs Vary in View of Who Will Lead Digital Innovation and Change

9


CIO

DevelopmentTest and

TransitionI&O

ServiceDesk

Enterprise Architecture

Organizational Structure

CEO

CIO

Mode 1 Plan and Build

I&O

CDO

Mode 2 Plan and Build

DevOps

9


Source: https://www.flickr.com/photos/dvids/8677711763

The beatings will continue until morale improves!

Culture 10


Source: https://www.flickr.com/photos/dvids/8677711763

Collaboration

TrustRespect

Support

EmpowermentLearning

Honesty

Ownership

Culture 10


DriveCulture

InspirePeople

Embrace Agile Processes

Adopt "Smart"Technology

A Bimodal I&O Leader Needs To


THE COUNTDOWN CONTINUES …

Gartner IT Infrastructure, Operations & Data

Center Summit 2016

4 - 5 April, São Paulo, Brazil

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10 -- 12 May, National Harbor, MD

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Data Center, Infrastructure & Operations

Management Summit 2016

28 - 29 November, London, UK

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The world's most important gathering of CIOs and senior IT executives

• Hundreds of analyst-led sessions, workshops, how-to clinics and more

• Role-based tracks designed to address your key priorities and challenges

• Immediately actionable take-aways—a clear action plan for the next three, six and 12 months

• Mastermind Interview Keynotes with industry leaders

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