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Whistle-stop Tour to Retaining Your Volunteers Presented by Vashti Holland. Agenda. The changing face of volunteering Why volunteers leave Motivations Volunteers as Customers What do we do well What could be improved More than 2 million people unemployed - PowerPoint PPT Presentation
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Whistle-stop Tour to Retaining Your VolunteersPresented by Vashti Holland
Agenda
• The changing face of volunteering
• Why volunteers leave
• Motivations
• Volunteers as Customers
• What do we do well
• What could be improved
• More than 2 million people unemployed
• Dramatic increase in the numbers of people enquiring about volunteering
The changing face of volunteering
• Volunteer numbers soar as recession bites
• More than 2 million people unemployed
• Dramatic increase in the numbers of people enquiring about volunteering
Context for retention
In other words…
• The world is changing faster and faster
• Growing disconnect between people’s expectations and what we offer
• People want shorter term, flexible ways to engage
Why do volunteers leave?
Why do volunteers leave?Top 5 reasons
• Volunteering is badly organised
• Unable to cope with the tasks given
• They feel “put on” by the organisation
• Not given sufficient recognition / appreciation
• Not having out of pocket expenses reimbursed
Theories of motivation
• Frederick Herzberg
• Dr David McClelland
Frederick Herzberg’s TheoryTrue Motivators are:
• Achievement – Goal setting
• Recognition - How?
• The work itself - Role
• Responsibility – How much?
• Advancement – Personal Development
Dr David McClelland’s Theory of Needs
• Affiliation –Need to be liked
• Achievement – Goal Setters
• Power - Leaders
What motivates YOU? Complete the questionnaire
What does this mean?Any surprises?
New thinking
Volunteer as customers
Their currency is their time
How do you want to be treated as a customer?
• Buying a car
• Going to a restaurant
• Buying a holiday
• Buying a birthday present
What are the biggest challenges you face in retaining your volunteers?
What are your:
S trengths W eaknessesO pportunitiesT hreats
Whistle-stop Tour to Retaining your Volunteers
0161 339 2345