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Maximize customer experience and user productivity with IBM ECM System Monitor

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1. MAXIMIZE THE SERVICE QUALITY OF YOUR IBM CONTENT SOLUTIONSECM solutions are business critical – often used 24/7 in customer facing business processes or as a supplier in Robotic Process Automation. High service quality of these applications is crucial to protecting your competitiveness and retaining your customers.

„IBM Enterprise Content Management System Monitor“ (ECM System Monitor) helps you manage your ECM ecosystems by giving ECM Administrators, IT Operations and Service Desk staff full insight into ECM health 24/7. Proactive application health monitoring helps protect the productivity of business users and maximizes your end customer experience. Your ECM administrators can focus

on value-adding activities and don’t need to spend time on mundane routine checks.

2. A CIO’S NIGHTMAREEnsuring the service quality of solutions like IBM FileNet, IBM Case Manager, IBM Content Manager 8 or IBM Content Manager OnDemand is a must for maximizing your business outcome while keeping operational costs down at the same time.

In most organizations ECM applications are still operated manually, placing high demands on IT Operations and Service Desk. Enterprise monitoring tools only offer basic monitoring of ECM applications with a limited component perspective, but almost no ECM-specific functional application health monitoring. ECM administrators have little insight into the underlying middleware and infrastructure. They fall victim to incidents caused by these components instead of being alerted ahead of time, letting them pre-vent any disruption or performance degradations for business users and robots. And they are blamed for outages for which they are not responsible!

Hardware redundancy is a must, but it doesn’t guarantee service availability. According to Gartner, “80% of outages impacting mis-sion-critical services will be caused by people and process issues”, so they cannot be addressed by hardware clusters or DR sites.

This results in adverse effects on the productivity of knowledge workers and end customer experience. According to a study pub-lished by CIO Magazine in 2015, downtime is one of the key nightmares of CIOs. It results in lost revenue and damaged brand reputation and can affect the future growth of an organization. Proactive 24/7 monitoring of service quality is therefore crucial, especially if ECM applications are directly accessed by external end customers, e.g. for f iling applications or retrieving eStatements.

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NoECMspecifichealthmonitoring

!70+%ofproblemsdetectedbyenduser

!Time-consumingtroubleshoo@ng

!Impactonproduc@vity,customerexperienceandbrandreputa@on=CIOnightmare(CIOMagazinesurvey2/2015)

AREYOUSERIOUSABOUTYOURCUSTOMERJOURNEY?

ECM System Monitor lets IT organizations manage IBM ECM components and their underlying infrastructure reliably and efficiently by automating routine work in daily operation, both in on-premises and hybrid cloud environments. ECM System Monitor can be integrated seamlessly into central enterprise monitoring solutions, giving IT Operations and Service Desk staff full insight into ECM health – 24/7 and via their standard event consoles.

The benefits are manifold:

• Comprehensive, proactive monitoring of all business services improves availability and end user experience • Management of IBM ECM components and their infrastructure via a Single Point of Control makes the administrator’s life easier • ECM administrators gain insight into underlying middleware and infrastructure such as J2EE Application Server or databases

which are not under their direct control• Integration of IT Operations and Service Desk for central operation of IBM ECM 24/7• Automation of non-value-adding routine monitoring work by IBM ECM administrators reduces operating costs• Improved support of IT compliance and auditing requirements – risk mitigation• Better and more cost-efficient fulfillment of Service Level Agreements – higher productivity of knowledge workers and better

end customer experience

Avoiding one single incident can pay for the entire solution.

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3. HOW DOES IT WORK? 3.1. FUNCTIONALITY

ECM System Monitor manages the various IBM ECM components and their underlying infrastructure as well as their overall intero-perability to guarantee the availability of the Content services from an end user perspective. ECM System Monitor thus not only monitors the various components, but also the entire content management process chain.

A typical example of transactional monitoring of ECM health is checking whether or not the user can log on to the application. This involves e.g. the components FileNet Content Platform Engine and IBM Content Navigator, middleware components like WebSphere Application Server, as well as authentication and authorization components (LDAP/ADS and FileNet P8 Global Configuration Database based on Oracle, DB2 or MSSQL). ECM System Monitor not only checks whether the components are running, but also whether they are interacting properly so that the end user’s transaction can be completed. Moreover, the performance of the entire process and its individual steps are monitored as well (required time in milliseconds).

The Management Consoles of the ECM System Monitor can be tailored to your specific needs. The dashboard provides an overview of monitored systems and managed areas that contains events in a single point of control. You can create different logical structures, e.g. by platform, location, environment or lines of business supported – providing a specific dashboard view for different roles, e.g. ECM Administrator or IT Service Manager. Event forwarding from ECM System Monitor to IT Service Management tools lets IT Operations and Service Desk personnel monitor the ECM systems 24/7 via their standard management console, e.g. IBM Netcool Operations Insight.

ECM System Monitor not only alerts the user to current problems, but also identifies problems before they arise. Hence the ECM administrator can intervene proactively before the lines of business experience any outages or performance degradations of business-critical ECM applications.

28.03.2018 ECMSystemMonitor 5

Proac9vehealthmonitoring

ECMBusinessServices

Perfectoverviewacrosssilos

Automatedaler9ng–integra9onwithevent&incidentmgmt

Custommonitoring

KnowlegeBase

Errorcausesandcorrec9veac9ons

Customer-specificextension!createyourowninstruc9ons

TaskAutoma9on

Respondtoevents–restartcomponentsorcollecttrouble-shoo9nginforma9on

HealthanalysisofECMsystems

Customtasks

Repor9ng

Analyzehistoricperformance&capacitymetrics–trending&planning

Qualitymanagement/SLARepor9ng

FOURPILLARSOFVALUE

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An ECM-specific Knowledge Base supports problem and event analysis, helping staff without deep knowledge of ECM applications to better assess and fix problems. This knowledge base can be expanded to create your own individual knowledge base with application-specific or organization-specific instructions on how to handle events in your environment.

Remote tasks allow support personnel to start / stop ECM systems or even entire environments without needing to know the proper start / stop sequence and syntax and without giving them full administrative rights within the ECM systems. Responses to incidents can even be initiated automatically. After a restart, ECM System Monitor automatically checks the health status and issues an alert if the restart was unsuccessful. Statistical information or ad-hoc health information can also be retrieved from the monitored systems, e.g. performance metrics or capacity metrics.

Custom tasks can be tailored to automate responses to events and simplify mundane routine activities, e.g. cleaning up temporary files in a directory based on a database lookup or restarting a service and if necessary force quitting the underlying process. All tasks are secured via user privileges and can be scheduled on demand.

The reporting engine enables analysis of historical events as well as statistic and performance data collected by ECM System Monitor. The reports can be used to share information with lines of business management, to identify quality improvements (Problem Management), to properly plan capacities (Capacity Management), for charge back purposes and for meeting IT compliance and auditing requirements. Numeric events can also be explored into the future, answering questions such as “How will my system behave in the next 24 hours?” and identifying threats of reduced performance or capacity bottlenecks at an early stage.

3.2. PLATFORM COVERAGE

ECM System Monitor manages the following applications out of the box:

• IBM FileNet Image Manager • IBM FileNet Content Manager / IBM Content Foundation / IBM Case Foundation • IBM Case Manager• IBM Content Navigator• IBM Content Manager 8• IBM Content Manager OnDemand• Information Lifecycle Governance

- IBM Content Collector (ICC) - IBM eDiscovery Manager - IBM Enterprise Records (IER)

• IBM Datacap• IBM ECM Logfiles• IBM ECM Listeners – real-time monitoring of health parameters and statistical counters provided by the Listener API

(which can also be used to instrument custom Java applications)

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AvailabilityandstatusofallECMEngines&Components

ListenerAPI

Logfiles

PingPages

DatabaseHealth&StaAsAcs

ApplicaAonServerHealth&StaAsAcs

FileNetCPE- ObjectStorePerformance&

StaAsAcs- FileStore- PublishingQueueEntries- AdvancedStorage- SweepFramework- AutomaAcThumbnail

generaAon- TranscripAonrequests- AcAvityStream- Publishingrequests- CEBIT- ProcessQueues

ContentSearchServices- #ofCSSindexrequestsofan

ObjectStore-  Indexingerrors- CBRQueueMonitoring&

StaAsAcs- CSSStaAsAcs,e.g.#Docsin

QueuesorQueueSizes,#Docsadded,…

CaseManager- CaseManagerStatus&P8

componentsconnected- Casestatusforalloralistof

definedcases- SoluAonstatus&taskstatus

ContentNavigator&SyncServer- Status&PingPages- ListenerMetrics-  ICNDatabaseHealth&

StaAsAcs

ApplicaAonEngine/WPXT–CommunicaAonandConnecAvity

INGENERAL CPE CASE&ICN

FILENET&CASEMANAGERMONITORINGCAPABILITIES

Examples of IBM ECM-specific health monitoring include:

AvailabilityandstatusDatabase- Status&Usage- Details- NetSearchExtenderErrors- NetSearchExtenderFile

Systems(WorkingandIndexDirectories)

ConnecCvity-ResourceManagerHeartbeatServices&Processes- LibraryServerMonitor

Service- NetSearchExtender

ProcessesLogfiles-  icmserver.log-  ICMSTSYSADMEVENTS

(Databasetable)-  ICMSTITEMEVENTS

(Databasetable)

Database–Status,Usage&DetailsVolumeSpace–7DeviceManagers- Fillinglevel- OnlineStatus- Cross-check

WebSphereAS- RMServiceStatus- RMAppStatus(icmrm&

snoop)- hTpStatus- JMXMonitoring

Services&Processes- RMFileSystems- Migrator,Replicator,Purger

andStager!foreachCM8instance

Logfiles:Migrator,Replicator,PurgerandStagerLogs

TivoliStorageManager–funcConalmonitoring,logsandstaCsCcsTSMAccounCng-  NumberofArchiveStorage/Retrieve

TransacConsofaSession-  NumberofBackupStorage/Retrieve

TransacConsofaSession-  VolumeofArchiveFilesandBackup

FilessentfromClienttoServer-  Volumerequested(inKB)forarchived

objectsandbystoredobjects-  Volume(inKB)ofsessiontransferred

betweenClientandServer-  CompleConTimeandIdleWaitTimeof

aSessioninseconds-  AcCveCommunicaConTimeandWait

TimeforMediaofaSession-  ClientSessionType(1-4fornormal

session,5forscheduledsession)-  Numberof‘space-managed’Storage/

RetrieveTransacConsofaSession-  ‘Space-managed’Volume(inKB)sent

fromClienttoServer-  Volume(inKB)requestedby‘space-

managed’objects

LIBRARYSERVER RESOURCEMANAGER ADD-ONS&ICN

IBMCONTENTMANAGER8MONITORINGCAPABILITIES

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CMODArchives- DatabaseStatus,Usageand

Details(Sta:s:cs,Logspace,RollbackSegments,etc.)- Services&Processes- SystemLoggingEntries-SL2

tableLogonStatus&PerformanceDocumentRetrievalTimeGroupAddCount&SizeGroupQueryStatus&TimeReportLoadedStatus&TimeResourceRetrievalTimeCMODFullTextSearch(FTS)- StatusServer- FTSSta:s:cs

KnowledgeBaseforSL2-relatedlogentriesTSM–func:onalmonitoringandsta:s:cs

CMODSystem&UserErrorCMODWebApplica:ons- Applica:onStatus(WEBi,

AdminGUI)- JMXMonitoring(JVM

parameterslikeHeapSize,Connec:ons,Threads,etc)

WASLogfiles- WebApplica:onServer

StatusLogfile- WebApplica:onServerError

Logfile

TivoliStorageManager- Func:onalmonitors- Logfileevents

CMODTasks- StatusOnDemandServices/

Processes- StartandStopOnDemand

Services/Processes

Accumulator:RequestedVolume(inMB)Listenermetrics- Queuedura:on- Cacheretrieves/Cache

stores- Ac:vity- Logindura:on- Retrievedura:on

Listenerevents- Retrieves- Usercachestores/User

cacheretrieves- Logins/Logoffs- Queries- Stores

ContentNavigator&SyncServer- Status&PingPages- ListenerMetrics-  ICNDBHealth&Sta:s:cs

LIBRARYSERVER OBJECTSERVER&TASKS LISTENER&ICN

IBMCONTENTMANAGERONDEMANDMONITORINGCAPABILITIES

Taskmaster,TaskmasterWeb&Rulerunner- DatacapStatus- DatacapDatabaseStatusand

Thresholds- DatacapLogEntries(Logfiles

andWindowsEventlog)

ListenerMetrics,e.g.- #ofprocessedpagesper

minute(performance)- #ofqueuedpages(notyet

processedpages)- Batchescreated/grabbed/

released- QuerysApplicaLonService- RunningRRS

(RuleRunnerService)- TaskmasterLogin- ClientsAPT- Clientsconnected/

disconnected

ContentCollectorforMail- Status&Availability- Logfiles- #ofobjectsnotindexedyet- #ofobjectsindexed,butnot

movedfinallocaLon- #ofarchivedmailobjects- #ofinstancesofmailobjects

ContentCollectorforFiles

ContentCollectorforSAP-  ICC4SAPArchiveStatus-  ICC4SAPProcess-  ICC4SAPServerStatus

EnterpriseRecords

eDiscoveryManager- WorkmanagerStatus- TaskfinderStatus- RequestedTasksStatus- CMSConnecLonStatus(to

CM8orP8CE)- TaskStaLsLcs- TotalLmeforprocessing- #ofdocsinsearch

task- #ofdocsprocessed- #ofdocsnot

processed- Averagedocs

processedpersecond

DATACAP CONTENTCOLLECTOR RECORDS&DISCOVERY

DATACAP&ILGMONITORINGCAPABILITIES

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SLAMonitoring(%of‘cri1cal’monitorinstancesdefinedthatworkasexpected)

Sta1s1csMonitoring(calcula1onofaverage,minimum,maximumorsumforselectedmonitors)

DBMonitoring(Availability,Fillingrates,Connec1onStatus,Thresholds,etc.)

SQLPerformanceMonitoring(DBlogonandexecu1on1meofSQLqueries)

LDAPConnec1onMonitoring

JMXMonitoringofAppServersandServletEnginesHTTP/HTTPStatusandContentofwebpages

CPUusageandCPUuseperprocessorgroupofprocessesMemoryusageandmemoryuseperprocessorgroupWMIRMIServerstatusNetwork(netstat,Portcheck,NFS,pingstatusandperiod)Filesystem/Windowspar11onmonitoringProcessesandServicesFilemonitoring

ListenerInstrumenta1onforCustomJavaApps

CustomMonitoring- NumericMonitors- AlphanumericMonitors- LogfileAdapter

Exis1ngScriptsusedas- Custommonitor- Customtask

FUNCTIONAL WEB&SYSTEM CUSTOMMONITORING

SYSTEM&MIDDLEWAREMONITORINGCAPABILITIES

ECM System Monitor not only monitors the various ECM components, but also their underlying infrastructure, giving administrators a complete view of the entire ECM platform in a Single Point of Control. This is important because the failure of an infrastructure component may result in the failure of an ECM component.

So even if the responsibility for such an infrastructure component resides in a different administrator group within the IT organiz-ation, the ECM administrator must have knowledge of such events. It is the ECM administrator who will be blamed for the outage or performance degradation because the end users only see the ECM front-end application, not the complex environment behind it.

Out of the box, ECM System Monitor manages the following components (monitors and logfiles):

• Databases: Monitoring of IBM DB2, Microsoft SQL Server and Oracle with regard to health status (e.g. tablespace capacity) and performance from the ECM perspective, e.g. can the IBM ECM application connect to the database. Predefined custom SQL query monitors are also available• J2EE Application Servers: IBM WebSphere Application Server, JBoss, Oracle WebLogic and Tomcat through JMX• Web Servers: Apache, IBM HTTP Server and MS Internet Information Server• LDAP Connection• IBM Tivoli Storage Manager: Capacity and Performance metrics from TSM Accounting, TSM Storage Pools (TSM Volume Log), TSM error log• System Logfiles: UNIX Syslog, Linux Syslog, Windows Eventlog, AIX error log• VMWare and VMWare ESX Hosts• JMX: Monitoring of applications that support JMX or JSR 160• WMI: Monitoring of counters provided by Windows Management Instrumentation (WMI)

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Coun%ngdowndaysun%lacer%ficateexpires

Filecountofafolderwhereaprocesscreates/deletesdynamicsubfolderswithinit

CUSTOMMONITORS

Iden%fytheoldestbatchinaBESfolder

Checkanapplica%onIDintheLDAPdirectoryforexpira%onorlockout

BrowsetheWindowsapplica%onlogforrecentinstalla%ons

Eventmanipula%on–replacecryp%clogfilemessageswithunderstandablecontentsothatalessexperiencedadministratorcantakecorrec%veac%on

CUSTOMTASKS

KillthehighestCPUprocessonaserver

Restartmul%pleservicesinaspecificorder

Restartaserviceandforcequittheunderlyingprocessifnecessary

!ConductedbycustomersusinggenericmonitorsandlogfileadapterofESM!Easilycreateyourowncustommonitorsandtasks,e.g.automatedresponsetoevents

Cleanuptemporaryfilesinadirectorybasedonadatabaselookup

Lookupanemailaddressbasedonusernameandsendapreformedemail

EXAMPLESFROMOURCUSTOMERS

For a detailed list of platforms supported by ECM System Monitor Management Server and Agents, please see the ECM System Monitor Hardware and Software Guide.

3rd party and custom built applications connected to the ECM platform can be monitored on demand as they are an integral part of the business service ECM. Custom monitors – and custom tasks – can be defined as part of the implementation project or anytime by our customers themselves.

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ECM System Monitor forwards events via logfile for analysis by the ITSM tool’s logfile adapter.

3.3. INTEGRATION

ECM System Monitor can work with IT Service Management tools by forwarding events to central event management. This lets IT Operations and Service Desk staff obtain ECM-related event information 24/7 via their standard event consoles.

IBMECMSystemMonitorMonitoredECMSystems

ITOpera6ons/ServiceDesk

ECMAdministrators/Specialists

Addi6onalEventForwardingtoITSM!leveragingcentralITOpera6ons24/7

ECMSPECIALISTSANDITOPERATIONS/SERVICEDESK

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4. BENEFITSMonitoring IBM ECM environments via ECM System Monitor provides many benefits:

• Comprehensive monitoring of ECM business services, covering ECM components and their underlying infrastructure via one Single Point of Control• Monitoring, tasks and knowledge base can be expanded to manage 3rd party and custom-built applications connected to the IBM ECM platform• Stabilization of the ECM platform – health check across stages and after changes to mitigate risk• Higher availability due to error prevention and reduced problem resolution effort – improved service quality for lines of business and end customers• Automation for better and more cost-efficient fulfillment of Service Level Agreements for on-premise and hybrid cloud platforms • Fewer trouble tickets – cost savings in Service Desk• Integration of IT Operations and Service Desk for central 24/7 ECM operation • Improved support of IT compliance and auditing requirements

Thanks to ECM System Monitor, your ECM application specialists can focus their attention on further developing and optimizing the ECM platform instead of wasting time on routine work in daily administration and monitoring. Nevertheless they – and the IT Operations and Service Desk staff – can rest assured that they will be alerted immediately in case of an error or event.

In this way, ECM System Monitor boosts reliability and efficiency in delivering Service Level Agreements related to the ECM plat-form. The end users have a better experience of ECM and are more likely to embrace the new opportunities in enterprise-wide use. Operational costs are reduced and high costs due to productivity losses in the lines of business are avoided, protecting your competitiveness.

WithECMSystemMonitor

!Insight–fasterproblemresolu:on

!Preven:onofoutages

! ReducedimpactonendusersSource:U.S.BancorpPresenta:onatIBMInsightconference–LasVegas,Oct2014

SERVICEQUALITY=COMPETITIVEEDGE

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5. PERFORMANCE MONITORING ENHANCES ECM SYSTEM MONITORBut what about the end user’s experience out in the field? Even if the application platform is running well in the data center, can you be sure about your end user’s experience? Do you know the availability and response times at the various locations and for the various frontends that access the applications? And what is the performance impact of changes?

Servicetrace® is CENIT’s add-on solution for monitoring service quality from an end user perspective. Servicetrace® helps custo-mers measure and report end user response times and availability – both in daily 24/7 operation and in quality assurance, e.g. when deploying new applications or changes. Functional testing, regression testing and load testing as well as fail-over testing can be automated and documented with ease. Servicetrace® is deployed in just a few days. Setting up new measurements for your ECM applications is only a matter of hours and can be done by your ECM administrators on their own because no programming skills are required.

The solution consists of the following components:

• Workflow Studio: Graphical tool for setting up performance measurements based on image pattern recognition. Measurements can be spread over multiple frontends, covering complex use cases of knowledge workers. Very easy to learn and to use.• Servicetrace® Client: A robot simulation of end user transactions at the desktop level (GUI), acting like a real user with a stopwatch. The robot measures response times of any frontend application – IBM, 3rd party or custom-built. The Secure Session feature enables parallel measurements simulating multiple users, e.g. for load testing.• Service Check Module: Measures network performance from the data center to the end users’ location and provides information about network influences on response times.• Trace Management Server: Collects all performance information and provides dashboards, alerting and reporting. Performance metrics can be forwarded to ECM System Monitor as Single Point of Control for the ECM administrators.

ServiceQuality:

Response4mesfortypicalusecases&frontends

MeasurementatGUIlevel–fromuserperspec4ve

Influencefromnetworkperformance

BenchmarkinDataCenter

TestAutoma4on:

Automaterou4netestac4vi4es

Func4ontes4ngindailyopera4on

Regression&loadtes4ngbeforeapplyingchangestoproduc4on

Fail-overtes4ng

Easeofuse:

Fastandsimpleconfigura4oninWorkflowStudioUI

Nocodingrequired–canbedonebyECMadministrators

Integra4onintoESMandITSM

SERVICETRACE–MONITORINGOFENDUSEREXPERIENCE

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Servicetrace®’s unique technology offers a universal solution for measuring applications based on proprietary protocols, encryp-ted protocols and JavaScript. The patented image pattern recognition provides easy measurement of machines using different monitor resolutions or color settings. It is perfect for measuring cloud applications and applications in virtualized environments, e.g. Citrix or VMware. Deviations like application failures or pop-ups (e.g. due to security updates) are handled automatically, ensuring robust 24/7 measurement of service quality.

Measuring the end user’s service experience via Servicetrace® offers the following benefits:

• Simulation of real user behavior at central and remote locations provides a comprehensive monitoring of ECM applications from the end user perspective• A better understanding of customer perception of applications accessed by external users, e.g. eStatements, protects customer satisfaction and brand reputation• Reporting of real performance metrics objectifies discussions about “poor performance”, no matter whether the applications are hosted on-premise or in the cloud• Quality testing and performance analysis prior to application roll-out or regression testing following changes and updates helps improve Software Lifecycle Management. Key users are relieved from mundane function testing• Integration with ECM System Monitor and enterprise-wide IT Service Management lets ECM administrators respond to incidents or performance degradations much more quickly or avoid them altogether• Easy setup and operation delivers results within hours. New requirements can be handled promptly with minimal effort

Servicetrace® ensures that your end users get the performance they expect. The combination of ECM System Monitor and Servicetrace® gives your ECM specialists a 360° view of their ECM applications – both at the ECM backend and in terms of end user experience.

6. THE IMPLEMENTATION APPROACHCENIT offers a turnkey implementation tailored to your ECM environment. It can also integrate other systems working with the ECM platform, e.g. custom-built applications. This CENIT implementation is designed to meet customer-specific requirements for moni-toring the entire range of ECM-based business services and supports the following activities:

• Analysis and Design - CENIT Best Practices - Customer-specific requirements above and beyond Best Practices, e.g. monitoring of 3rd party applications or homegrown applications• Installation of Management Servers and Management Agents in production and non-production ECM environments - Application Health Monitoring via ECM System Monitor - Performance Monitoring and Test Automation via Servicetrace® (optional)• Configuration - ECM System Monitor n Monitoring & Logfile Management n Remote Tasks n Management Consoles n Knowledge Base n Reporting n Event forwarding to IT Service Management Tools

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- Servicetrace® (optional) n Response time monitoring for typical ECM use cases n Test Automation n Reporting n Event forwarding to ECM System Monitor• Rollout to production and non-production environments• Administrator Training for ECM administrators• Project Management and Documentation• Fine tuning: After approx. 4 weeks of productive use of ECM System Monitor, we conduct a review of events detected and adjust thresholds and logfile filtering accordingly, ensuring that you receive as many events as necessary but as few as possible.

Only a comprehensive turnkey implementation including proper training and fine-tuning gives you the full value of ECM System Monitor. Don’t accept any less!

7. CONTACTProtect the productivity of your business users, maximize your end customer experience and contain the costs of running your ECM platform. To get ECM System Monitor implemented now, please contact us today at ECM.SystemMonitor@cenit.com!

Videos of an ECM System Monitor presentation and live demo can be found in our YouTube channel. https://bit.ly/2cCzp7l

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