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Who we are
Our missionTo provide a supportive home-away-from-home for families of seriously ill or injured children receiving medical care at Riley Hospital for Children at
IU Health and other Indianapolis hospitals.
Our visionThe Ronald McDonald House of Indiana will provide exceptional core
services within the House and expand family care and comfort as needed.
Who we serve- 2014 Limestone + RMH Riley
TOTAL FAMILIES SERVED 2014 2013 2012
Day Retreat Services 4,171 3,993 4,582
Overnight Lodging Services 1,454 1,537 1,402
Who we serve -- Limestone
2014 2013 2012
Room Occupancy 90% 96% 99%
Apartment Occupancy 66% 73% 87%
Combined Occupancy 88% 92% 97%
Total Families Served 1161 1061 906
Average Length of Stay 10.6 13.2 16.5
Average Nightly Fee $3.48 $4.26 $4.69
Who we serve -- Limestone
Who we serve- Limestone
2014 2013 2012
Riley Hospital for Children at IU Health 93% 92% 89%
IU Health University Hospital 2% 6% 9%
IU Health Methodist Hospital 4% 1% 1%
All Other 1% 1% 1%
Who we serve – Indiana
Top Ten 2014 2013 2012
1 Marion - 1646 Lake – 1392 Marion – 1506
2 Allen - 955 Allen – 1152 St. Joseph – 1131
3 Elkhart – 918 Marion – 1152 Allen – 998
4 Lake - 876 Elkhart – 1023 Elkhart – 793
5 St. Joseph - 813
St. Joseph – 846 Lake – 675
6 Vanderburgh - 784
Monroe – 613 Delaware – 605
7 Vigo – 515 Henry – 572 Tippecanoe – 590
8 Monroe – 467 Vanderburgh – 536 Vigo – 486
9 Delaware – 454
Tippecanoe – 472 Monroe – 482
10 Daviess - 398 Vigo – 446 Marshall – 472
Who we serve - outside of IndianaFamilies/Nights
Top Ten 2014 2013 2012
1 Ohio -11/270 Illinois – 35/388 Illinois - 22/673
2 Illinois -35/266 Kentucky - 9/258 Kentucky - 12/297
3 New York -1/106 Virginia – 1/56 Michigan – 8/151
4 Michigan -14/94 Florida - 2/30 Ohio – 9/151
5 Georgia -3/80 New York – 2/29 Arkansas – 9/114
6 Arizona -1/37 Tennessee - 3/29 Florida – 3/54
7 Missouri -1/27 Michigan – 8/27 Minnesota – 2/31
8 Tennessee -4/14 Kansas - 3/26 Missouri – 1/28
9 Florida -1/11South Carolina –
1/17Texas – 4/23
10 Minnesota -1/10 Ohio – 8/16 Pennsylvania – 1/11
Who we serve - Global impactFamilies/Nights
2014 2013 2012
1 Puerto Rico – 3/47Puerto Rico –
1/60Puerto Rico –
1/134
2 Israel – 1/37 Ghana - 1/41 Cuba – 1/45
3 --- Albania – 1/6 Kosovo – 1/36
4 --- Jordan – 1/6 Ghana – 1/3
Who we serve- Riley
Who we serve - Day Retreat
2014 2013 2012
Average Daily Visits 118 109 127
Total Annual Visits 42,915 39,938 46,540
Total Families Served 4171 3,993 4,582
Who we serve - Overnight
2014 2013 2012
Occupancy Rate 64% 84% 90%
Families Served 497 733 766
Average Nights / Family 3 2.5 2.6
Who we serve- Indiana
Top Ten
2014 2013 2012
1 Marion Marion Marion
2 St. Joseph Lake Johnson
3 Lake Allen Elkhart
4 Allen Hendricks St. Joseph
5 Porter Tippecanoe Allen
6 Hendricks Johnson Lake
7 Johnson Elkhart Hendricks
8 Delaware Delaware Delaware
9 Monroe St. Joseph Morgan
10 Hamilton Monroe Vigo
Our partners- volunteers
2014 2013 2012
RMHI Limestone 119 129 137
RMHI Riley 88 84 98
Board/Committees 46 54 49
Young Professional Leadership
12 13 15
Special Tasks/Events 51 39 31
Total (single count) 337 319 329
Our partners- volunteers
Meals Served by Volunteer Groups 2014 2013 2012
RMHI Limestone 405 422 440
RMHI Riley 191 290 236
TOTALS 596 712 676
Service Projects by Volunteer Groups 2014 2013 2012
Both Locations 165 155 123
Our partners- volunteers
GENDER 2014 2013 2012Female 66% 66% 68%
Male 34% 34% 32%
AGE 2014 2013 201216 – 24 16% 14% 12%
25 – 34 13% 12% 10%35 – 44 9% 9% 9%45 – 54 14% 17% 17%55 – 64 18% 17% 16%
65 + 22% 25% 26%Unknown 8% 6% 10%
Our partners- volunteers
2014 2013 2012Total Recorded Hours 32,481 34,479 31,223
Total Value $732,447 $763,365 $680,350
($22.55/hr.)* ($22.14/hr.)* ($21.79/hr.)*
Our partners- volunteers
2014 Revenue from FundraisingTotal $1,607,817
10 Year Fundraising Comparison(Annual Fund and Special Events)
Sharing our story2014 2013 2012
Facebook followers 2391 1,572 1,050 Facebook potential reach 268,816 219,624 67,428
Twitter followers 806 619 464 We follow on Twitter 787 545 398 Number of times RMHI Tweeted 1155 790 583
RMHI Website page views 91,493 111,900 111,600 Total site sessions 33,745 Unique users 22,668RMHI e-Newsletters distributed 75,200 68,800 46,800
Sharing our story
2014 2013 2012
Tours 280 266 222
Speaking Engagements 41 52 47
Pop Tabs Total Collect-A-Million Club Members 371 362 347
Pop Tab Drop on Monument Circle 10,000,000 10,000,000 10,000,000
Total Tabs Collected 85,203,200 86,489,600 129,536,000
Pop Tab Revenue $29,153 $30,821 $41,287
Ongoing Total Pop Tab Revenue $786,396 $757,243 $726,277
The results
The results - LimestoneRespondents: 21% 26% 28%
Scale: 5 Very Good to 1 Poor 2014 2013 2012
Comfort and cleanliness of your room 4.71 4.65 4.54
Cleanliness of your bathroom facilities 4.61 4.55 4.44
Availability of meals provided by others
4.75 4.75 4.69
Explanation of House rules and procedures
4.78 4.78 4.76
Laundry facilities 4.77 4.72 4.62
Kitchen facilities 4.83 4.77 4.69
Living / TV areas 4.7 4.71 4.65
Play / game rooms 4.68 4.58 4.44
E-mail station 4.68 4.52 4.59
The results - Limestone
Scale: 5 Very Good to 1 Poor 2014 2013 2012
Wireless internet 3.71 3.81 3.95
Grounds & courtyard 4.72 4.71 4.69
Shuttle service 4.68 4.47 4.35
Phone message system 4.4 4.54 4.43
Post – Transplant apartment 4.9 4.8 4.72
Volunteers were friendly to me and my family. 4.85 4.8 4.82
Volunteers were able to help me and my family during our stay. 4.85 4.82 4.83
Staff was friendly to me and my family. 4.87 4.82 4.83
Staff was able to help me and my family during our stay.
4.85 4.85 4.85
The results - Limestone
Scale: 5 Very Good to 1 Poor 2014 2013 2012The weekend staff were friendly to me and my family. 4.87 4.79 4.79
The weekend staff were able to help me during my stay. 4.85 4.79 4.78
The nightly payment request was fair and reasonable. 4.79 4.77 4.71
I felt emotional support from other families, staff and volunteers. 4.65 4.63 4.57
Staying close improved my child’s recovery/hospital experience. 4.90 4.85 4.90
The RMHI improved my family’s overall hospital experience. 4.93 4.87 4.87
Rate your overall experience at the RMHI. 4.78 4.72 4.69
OVERALL AVERAGE 4.72 4.68 4.65
The results - Limestone2014 2013 2012
How did you hear about the House:Hospital Personnel 54% 64% 70%
Friends/Family 30% 26% 20%Repeat Guest 28% 20% 22%
Other 6% 6% 7%Where did you stay while waiting for a room:
Got a room the first day 63% 53% 44%Hospital room/waiting area 26% 33% 35%Drove to and from home 5% 7% 7%
Hotel/Motel 4% 7% 10%Other 5% 7% 13%NOTE: “Check all that apply” = total over 100%
The results - Limestone2014 2013 2012
How did you hear about the House:Hospital Personnel 54% 64% 70%
Friends/Family 30% 26% 20%Repeat Guest 28% 20% 22%
Other 6% 6% 7%Where did you stay while waiting for a room:
Got a room the first day 63% 53% 44%Hospital room/waiting area 26% 33% 35%Drove to and from home 5% 7% 7%
Hotel/Motel 4% 7% 10%Other 5% 7% 13%
The results – RMH at Riley
Respondents: 225 = 45% Strongly Agree Agree Neutral Disagree
Policies & procedures adequately explained. 92% 8% --- ---Smooth check in/out process. 92% 8% --- ---Treated courteously by staff and volunteers. 95% 5% --- ---House is kept neat and clean. 91% 5% 1% ---Felt supported by staff / volunteers / others. 83% 12% 1% ---Staying close improved child’s recovery. 93% 4% 1% ---Staying close improved my family’s experience. 95% 4% --- ---
Our assets – financial & capital
Our facility upgrades completed - 2014
Replaced S-wing 2nd floor beverage station with a sitting area Replaced back office kitchen with marketing office Painted courtyard and Michigan St. exterior entrances Relocated supply room and added office and reception desk to
front operations area Upgraded security cameras and front door entry systems Made various mechanical room improvements Made phased computer equipment upgrades
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Our planned facility upgrades - 2015
Replace guest room carpet both wings Paint S-wing common areas, guest rooms and apartments Exterior masonry maintenance Furniture – phased replacement both wings Replace and upgrade guestroom door access system Upgrade conference room AV system to digital Replace commercial refrigerator in garage Phased computer equipment upgrades Paint total facility – RMH Riley Refinish woodwork – RMH Riley Add back hall storage closet – RMH Riley Add electrical outlets on kitchen island – RMH Riley Furniture phased replacement, refinishing and repair – RMH Riley Update decorative accessories – RMH Riley
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Our financial assets
Current Assets $603,000
Investments $7.9M
Permanent Endowment = $1.0M Operational Reserve = $3.0M Capital Reserve = $2.5M Expansion Reserve = $1.4M
Property & Equipment $1.3M
The future- 2015• New opportunities for our families• New partnerships and outreach• New ways to join us in our work
• Greater impact
Families
New opportunitiesFitness
Art therapyCommunity connections
Making the most of our space and resources
Partnerships
Greater collaboration with our partners new and old.
Strategic partnerships to advance our families and the House.
Impact
More is more
Thank you!
