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Whose Voice? When what matters to patients drives care Isabel Jordan @seastarbatita

Whose Voice?seatingsymposium.com/images/pdf/Plenary/ISS2020_IJordan.pdf · 2018-08-28 08:45 SECTION HaemataJag'/ Haematology, Chemistry, Tests HaemataJag',' ... a structured exercise

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Page 1: Whose Voice?seatingsymposium.com/images/pdf/Plenary/ISS2020_IJordan.pdf · 2018-08-28 08:45 SECTION HaemataJag'/ Haematology, Chemistry, Tests HaemataJag',' ... a structured exercise

Whose Voice?When what matters to patients drives care

Isabel Jordan @seastarbatita

Page 2: Whose Voice?seatingsymposium.com/images/pdf/Plenary/ISS2020_IJordan.pdf · 2018-08-28 08:45 SECTION HaemataJag'/ Haematology, Chemistry, Tests HaemataJag',' ... a structured exercise

Who am I?

Page 3: Whose Voice?seatingsymposium.com/images/pdf/Plenary/ISS2020_IJordan.pdf · 2018-08-28 08:45 SECTION HaemataJag'/ Haematology, Chemistry, Tests HaemataJag',' ... a structured exercise
Page 4: Whose Voice?seatingsymposium.com/images/pdf/Plenary/ISS2020_IJordan.pdf · 2018-08-28 08:45 SECTION HaemataJag'/ Haematology, Chemistry, Tests HaemataJag',' ... a structured exercise
Page 5: Whose Voice?seatingsymposium.com/images/pdf/Plenary/ISS2020_IJordan.pdf · 2018-08-28 08:45 SECTION HaemataJag'/ Haematology, Chemistry, Tests HaemataJag',' ... a structured exercise

Who am I to you?

Pomey M, Lebel P.HealthcarePapers,16(2) October 2016:80-85

Page 6: Whose Voice?seatingsymposium.com/images/pdf/Plenary/ISS2020_IJordan.pdf · 2018-08-28 08:45 SECTION HaemataJag'/ Haematology, Chemistry, Tests HaemataJag',' ... a structured exercise

The Internet Dress of 2015

Page 7: Whose Voice?seatingsymposium.com/images/pdf/Plenary/ISS2020_IJordan.pdf · 2018-08-28 08:45 SECTION HaemataJag'/ Haematology, Chemistry, Tests HaemataJag',' ... a structured exercise

Why Partner with Patients?

• Perspective is Everything

Page 8: Whose Voice?seatingsymposium.com/images/pdf/Plenary/ISS2020_IJordan.pdf · 2018-08-28 08:45 SECTION HaemataJag'/ Haematology, Chemistry, Tests HaemataJag',' ... a structured exercise
Page 9: Whose Voice?seatingsymposium.com/images/pdf/Plenary/ISS2020_IJordan.pdf · 2018-08-28 08:45 SECTION HaemataJag'/ Haematology, Chemistry, Tests HaemataJag',' ... a structured exercise
Page 10: Whose Voice?seatingsymposium.com/images/pdf/Plenary/ISS2020_IJordan.pdf · 2018-08-28 08:45 SECTION HaemataJag'/ Haematology, Chemistry, Tests HaemataJag',' ... a structured exercise

The How

Page 11: Whose Voice?seatingsymposium.com/images/pdf/Plenary/ISS2020_IJordan.pdf · 2018-08-28 08:45 SECTION HaemataJag'/ Haematology, Chemistry, Tests HaemataJag',' ... a structured exercise

Patient Engagement

• Is it equitable?• Is it funded?• Is it diverse?

Page 12: Whose Voice?seatingsymposium.com/images/pdf/Plenary/ISS2020_IJordan.pdf · 2018-08-28 08:45 SECTION HaemataJag'/ Haematology, Chemistry, Tests HaemataJag',' ... a structured exercise

Is it equitable?

Page 13: Whose Voice?seatingsymposium.com/images/pdf/Plenary/ISS2020_IJordan.pdf · 2018-08-28 08:45 SECTION HaemataJag'/ Haematology, Chemistry, Tests HaemataJag',' ... a structured exercise

Is it funded?

Page 14: Whose Voice?seatingsymposium.com/images/pdf/Plenary/ISS2020_IJordan.pdf · 2018-08-28 08:45 SECTION HaemataJag'/ Haematology, Chemistry, Tests HaemataJag',' ... a structured exercise

Is it diverse?

This Photo by Unknown Author is licensed under CC BY-NC

Page 15: Whose Voice?seatingsymposium.com/images/pdf/Plenary/ISS2020_IJordan.pdf · 2018-08-28 08:45 SECTION HaemataJag'/ Haematology, Chemistry, Tests HaemataJag',' ... a structured exercise

The Goal: respectful partnership

Page 16: Whose Voice?seatingsymposium.com/images/pdf/Plenary/ISS2020_IJordan.pdf · 2018-08-28 08:45 SECTION HaemataJag'/ Haematology, Chemistry, Tests HaemataJag',' ... a structured exercise

To keep patient partnership from feeling like this ➔➜

• www.patientsincluded.org

• Richards, Dawn P.; Jordan, Isabel; Strain, Kimberly; and Press, Zal (2018) "Patient partner compensation in research and health care: the patient perspective on why and how," Patient Experience Journal: Vol. 5 : Iss. 3 , Article 2. Available at: https://pxjournal.org/journal/vol5/iss3/2

• How To Engage Patients – a crowdsourced google doc https://sites.google.com/view/howtoengagepts/home

• Canadian Foundation for Healthcare Improvement Guiding Principles for Patient Engagement

Page 17: Whose Voice?seatingsymposium.com/images/pdf/Plenary/ISS2020_IJordan.pdf · 2018-08-28 08:45 SECTION HaemataJag'/ Haematology, Chemistry, Tests HaemataJag',' ... a structured exercise

Respect is what I want from youRespect is what I needRespect is what I wantRespect is what I need

This Photo by Unknown Author is licensed under CC BY-SA