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6/20/2016
1
Why Your Employees
Are “Just Not That
Into You”…and What
to Do About It
David Lee
Want
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Get
Source: State of the American Workplace by the Gallup Organization
Despite The Billions…
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“You are as valuable as the
problems you solve.
Are you helping to solve the
big ones?”
@HumanNatureWork #SHRM16
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My Goal
1. The “differences that make the difference”
2. Maximum value
3. “Just in time” support material
HumanNatureAtWork.com/SHRM16
You Will Take Away…
1. 3 Engagement Truths
2. 7 Engagement Destroyers
3. Antidotes
4. Next Steps and Resources
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Engagement Truths
When we are careless in our
treatment of others, we teach
them to care less about us.
@HumanNatureWork #SHRM16
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@HumanNatureWork #SHRM16
If your employees are “just not
that into you,” perhaps they
don’t experience you as being “into them.”
@HumanNatureWork #SHRM16
You don’t improve employee
engagement with Goodies,
Gimmicks, and Gala Events.
You do it by having the
important conversations.
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7 Reasons Why Your Employees Might Be
“Just Not That Into You”
Employees Don’t Understand—and Therefore
Don’t Care About— “The Game” They’re
Playing
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Source: Harris Interactive
Only 4 would know which goal was theirs…
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Do Your Employees Know:
1. Mission and vision and why they matter?
2. Business goals and key initiatives?
3. Factors that affect your viability?
4. Marketplace realities and their implications?
5. What differentiates you…?
6. How the pieces of your organization’s puzzle fit together?
7. What “excellence looks and sounds like”?
HumanNatureAtWork.com/SHRM16
“People are capable of the highest
generosity and self-sacrifice. But they
have to feel and believe that what they
are doing is truly heroic, timeless, and
supremely meaningful.” Ernest Becker, Pulitzer prize winning author
Why You Need To Connect Them With
the Big Picture
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“People are capable of the highest
generosity and self-sacrifice. But they
have to feel and believe that what they
are doing is truly heroic, timeless, and
supremely meaningful.” Ernest Becker, Pulitzer prize winning author
Why You Need To Connect Them With
the Big Picture
Employees Don’t Understand—and
Therefore Don’t Care About— “The
Game” They’re Playing
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Employees Don’t See How They Matter
& How They Can Best Contribute
“When employees
feel like they don’t
matter, they don’t
TRY to matter.”
David Lee
@HumanNatureWork #SHRM16
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Employees Don’t See How They Matter
& How They Contribute…
Source: Harris Interactive
Only 2 would know which position they played…
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Does Each Employee Know:
1. How their job—and the way they do their job—contributes to the Big Picture?
2. Their highest value activities?
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Employees Don’t See How They Matter
& How They Can Best Contribute
Managers are Not Exactly People
Whisperers
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“Our prevailing system of
management is fundamentally
inconsistent with human nature."
Peter Senge
@HumanNatureWork #SHRM16
Does Your Organization
• Invest in leadership development?
• Invest in executive coaching?
• Hold managers accountable?
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Managers are Not Exactly People Whisperers
Employee Excellence and Impact is
Frequently Thwarted
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How have you experienced your
ability to perform at your best,
and make maximum impact
being compromised?
Hyperlink for later: Do this exercise with your management team
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Common Sources of Excellence and
Input Thwarted
1. Insufficient onboarding and training
2. Poor communication at all levels
3. Unrealistic deadlines and demands
4. Disinterest in employee input
5. Counterproductive metrics and rewards
6. “Suck it up” ethos
Learned Helplessness Leads to Apathy
and Indifference
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Have the Important Conversations
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Ask Employees…
• “What do we do that drives you crazy?”
• “What do we do that makes it hard for you to do your job?”
• “How can we best support you doing your best and enjoying coming to work?”
• …and more…
HumanNatureAtWork.com/SHRM16
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Employee Excellence and Impact is
Frequently Thwarted
Bad Behavior and Poor Performance Go
Unchallenged
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Bad Behavior and Poor Performance Go
Unchallenged
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Bad Behavior and Poor Performance Go
Unchallenged
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Invest in Training So People Don’t Shy Away
from Important Accountability Conversations
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Bad Behavior and Poor Performance Go
Unchallenged
Employees Are Given Lots of
Reasons NOT to Care…
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…and Few Reasons TO Care…
Employees Are Given Lots of Reasons
NOT to Care
“What’s wrong with
our people?”
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Common Ways Employees Are Taught
NOT to Care
1. Management doesn’t show empathy…
2. Management is “all business,” impersonal, and transactional
3. Non-responsiveness is the norm
4. Managerial entitlement is the norm
5. Unrealistic and unnecessary deadlines
“How have you
experienced employees
being taught not to care?”
Hyperlink for later: Do this exercise with your management team
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Identify and Remove The Things That
Cause Employees NOT to Care
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Employees Are Given Lots of Reasons
NOT to Care
“What’s wrong with
our people?”
Employees Are Given Few Reasons
TO Care
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Do The Things That Lead to Employees
Caring
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Like…
1. Involve them in problem-solving and improvements.
2. Share stories that bring your mission and vision to life.
3. Share stories that celebrate the great things your organization does…and your employees make possible.
4. Share stories of employees making a difference.
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Employees Are Given Lots of
Reasons NOT to Care…
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…and Few Reasons TO Care…
Employees Feel Unappreciated
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Employees Feel Unappreciated
Lack of appreciation is the #1 reason most Americans leave their jobs.
Source: Tom Rath and Donald Clifton, How Full Is Your Bucket? Positive Strategies for Work and Life, 2001
Employees Feel Unappreciated
65% of people surveyed said they received zero recognition for good work the previous year.
Source: Tom Rath and Donald Clifton, How Full Is Your Bucket? Positive Strategies for Work and Life, 2001
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Employees Feel Unappreciated
69% - “I would work harder if I felt my efforts were better recognized.”
Source: Globoforce
What you appreciate appreciates. What you don’t appreciate, depreciates… ...including hard work, initiative and excellence.
#SHRM16
@HumanNatureWork
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What You Can Do…
1. Model gratitude; look for opportunities…
2. Coach managers…
3. Encourage peer to peer expressions
4. Celebrate the awesome…
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Celebrate the Awesome
Celebrate the Awesome
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Celebrate the Awesome and Make
Appreciation Part of Your Culture
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When we are careless in our
treatment of others, we teach
them to care less about us.
@HumanNatureWork #SHRM16
@HumanNatureWork #SHRM16
If your employees are “just not
that into you,” perhaps they
don’t experience you as being “into them.”
6/20/2016
41
@HumanNatureWork #SHRM16
You don’t improve employee
engagement with Goodies,
Gimmicks, and Gala Events.
You do it by having the
important conversations.
We Covered
1. 3 Engagement Truths
2. 7 Engagement Destroyers
3. Antidotes
4. Next Steps and Resources
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Next Steps and Resources
• Go to www.HumanNatureAtWork.com/shrm16 for articles and more resources
to support your efforts. • Share “Why Your Employees Are Just Not That Into You” article with your
management team.
• Discuss.
• Invite them to a webinar.
To Build On This…
Why Your Employee Engagement
Survey Doesn't Cut It:
It's time to customize the employee experience
Tue, 6/21: 4:00 PM - 5:15 PM
6/20/2016
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Feel Free to Reach Out And Ask
Questions
David Lee, HumanNature@Work
Email: [email protected] LinkedIn: www.linkedin.com/in/humannatureatwork/ Twitter: https://twitter.com/HumanNatureWork Phone: 207-571-9898
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