WiFI Tender final · tender reference no. tactv/002/wifi/2016 tender for the selection of information technology/ telecom service provider to supply, install and manage hardware

TENDER REFERENCE No. TACTV/002/WiFi/2016

TENDER FOR THE SELECTION OF INFORMATION

TECHNOLOGY/ TELECOM SERVICE PROVIDER TO SUPPLY,

INSTALL AND MANAGE HARDWARE / SOFTWARE /

APPLICATION REQUIRED TO SETUP PUBLIC WIFI

SERVICES AT DESIGNATED LOCATIONS ACROSS

TAMILNADU

Date of Release of Tender 11.07.2016

Last Date for Submission of Bid 10.08.2016

Date of Opening of Bid 10.08.2016

Cost of Bid Document: Rs.1000/-

Regd. Office:Dugar Towers,34 (123) 6th Floor,Marshalls Road,

Egmore,Chennai - 600 008

Phone : +91-44-2843 2911, Fax : +91-44-2825 3021, Email : [email protected]

Website: www.tactv.in

TAMILNADU ARASU CABLE TV CORPORATION LTD (TACTV)

jäœehL muR nfÃŸ oé ãWtd«

(A Government of Tamilnadu Undertaking)

CONTENTS

Clause Topic Page No.

1.PREAMBLE.................................................................................................................1

2.SCOPE OF WORK ...................................................................................................... 2

3.QUALIFICATION CRITERIA .................................................................................... 3

4. ROLES AND RESPONSIBILITIES ........................................................................... 4

5.LANGUAGE OF THE TENDER ................................................................................. 7

6.PURCHASE OF TENDER DOCUMENT.................................................................... 7

7.PREBID MEETING .................................................................................................... 7

8.CLARIFICATION ON THE TENDER DOCUMENT ................................................. 7

9.AMENDMENT OF TENDER DOCUMENT ............................................................... 8

10.AUTHORISATION OF THE TENDERER ................................................................ 8

11.SUBMISSION OF TENDER IN TWO COVER SYSTEM ........................................ 8

12. EARNEST MONEY DEPOSIT ............................................................................. 9

13.VALIDITY ................................................................................................................ 9

14.OPENING AND EVALUATION OF THE TENDER ................................................ 9

15.PRICE OFFER ......................................................................................................... 10

16.EVALUATION OF THE PRICE ............................................................................. 10

17.AWARD OF CONTRACT ...................................................................................... 11

18.SECURITY DEPOSIT ............................................................................................. 11

19.AGREEMENT ......................................................................................................... 11

20.INSURANCE .......................................................................................................... 12

21.ISSUE OF WORK ORDER ..................................................................................... 12

22.WARRANTY .......................................................................................................... 12

23.SCHEDULE OF SUPPLY ....................................................................................... 12

24.PERFORMANCE TEST .......................................................................................... 13

25.PERFORMANCE BANK GUARANTEE ................................................................ 13

26.PAYMENT TERMS ................................................................................................ 14

27.PENALTY ............................................................................................................... 14

28.TERMINATION OF CONTRACT .......................................................................... 14

29.GENERAL CONDITIONS ...................................................................................... 14

30.ARBITRATION ...................................................................................................... 15

31.JURISDICTION OF THE COURT .......................................................................... 15

ANNEXURES

I.TECHNICAL SPECIFICATIONS ....................................................................................... 17

II.PART-I (COVERING LETTER) ........................................................................................ 38

III.DETAILS OF THE TENDERER ....................................................................................... 40

IV.ANNUAL TURNOVER STATEMENT............................................................................ 41

V.LIST OF SERVICE CENTRES IN TAMILNADU ............................................................ 42

VI. SERVICE LEVEL AGREEMENT .................................................................................. 43

VII.DECLERATION OF NOT HAVING BLACKLISTED .................................................. 44

VIII.DECLERATION FOR NOT HAVING TAMPERED THE TENDER DOCUMENT ... 45

IX. PERFORMANCE BANK GUARANTEE ....................................................................... 46

X. MANUFACTURERS AUTHORIZATION FORM ........................................................ 48

XI. CLARIFICATION OF TENDER DOCUMENT FORMAT ........................................... 49

XII. PROPOSED SOLUTION AND APPROACH ................................................................ 50

XIII.UNDERTAKING ON COMPLIANCE .......................................................................... 51

XIV.UNPRICED BILL OF MATERIAL ............................................................................... 52

XV.PART-II (COVERING LETTER) .................................................................................... 55

XVI.PRICE BID ...................................................................................................................... 56

XVII. CHECKLIST OF DOCUMENTS ................................................................................ 60

IMPORTANT NOTICE

This tender procedure is governed by the Tamil Nadu Transparency in

Tenders Act, 1998 and the Tamil Nadu Transparency in Tender

Rules, 2000 as amended from time to time. In case of any conflict

between the terms and conditions in the tender document and the

Tamil Nadu Transparency in Tenders Act, 1998 and The Tamil Nadu

Transparency in Tender Rules, 2000 the Act and Rules shall prevail.

Signature of the tenderer with seal 1 | P a g e

TENDER FOR THE SELECTION OF INFORMATION TECHNOLOGY/

TELECOM SERVICE PROVIDER TO SUPPLY, INSTALL AND

MANAGE HARDWARE / SOFTWARE / APPLICATION REQUIRED

TO SETUP PUBLIC WIFI SERVICES AT DESIGNATED LOCATIONS

ACROSS TAMILNADU

1.

PREAMBLE

Tamilnadu Arasu Cable TV Corporation Ltd (TACTV), a Govt. of Tamilnadu undertaking,

incorporated under the Companies Act, 1956 with an aim to provide high quality cable

signals to the public through Local Cable Operators at an affordable cost. The services

provided by the TACTV is a welfare step taken by the Government in the interest of the

public and Cable TV operators. The subscriber base of TACTV is around 70.52 Lakhs.

With increased focus on Digital India to integrate the Government Departments and the

people of India and to ensure effective governance which aims at ensuring the Government

services made available to citizens electronically, access to high speed broadband is

important. TACTV has embarked on a mission to provide high speed broadband connection

to every Household in the state. TACTV has obtained Class B ISP License and launched the

service “Internet Service for Every Household” on 01.03.2016. TACTV is currently working

to expand the network and customer base. Tamilnadu Government has now mandated

TACTV to provide high speed internet service at important public places like Bus stands,

Public Parks, Government office complexes etc., across Tamil Nadu, creating public Wi-Fi

hotspots.

In this Context, TACTV invites sealed tenders from IT / Telecom Service Providers/ Wi-Fi

Solution Provider etc.,having previous experience of providing similar services to reputed

organization / agencies. Selected bidder shall be responsible for end-to-end implementation

of the “Wi-Fi Services” at designated locations.Selected bidder shall supply, install, operate

and maintain:

(a) Wireless Access Point Devices and its Management System Software / Hardware.

(b)Wi-Fi network at each location (including cabling).

(c) Other Hardware/Software/Application(s) required to manage Wi-Fi services at each

location.

The proposed Wi-Fi network shall be an outdoor Wi-Fi network managed using a central

controller. The access points shall be outdoor or indoor type capable of being mounted on

poles (light/CCTV/other), on the buildings and other outdoor structures and is to be installed

and commissioned at identified public place to provide optimum coverage. A Wi-Fi

subscriber management solution shall be implemented at a central location in data centre

environment to provision users, auto/self-provisioning, monitoring of entire infrastructure

and clients, security, performance monitoring, etc. Theselected bidder has to set up a

subscriber management system capable of handling 2000 access points and about 10,000

concurrent users. Selected bidders will be asked to set up a central management facility and

will be notified from time to time, the locations where public Wi-Fi Hotspots are to be set

up.Bidder will carry out survey and submit the Bill of Quantity of items required. A purchase

order will be placed for supply, installation and commissioning of the public Wi-Fi


Hotspot.Selected bidder will operate, maintain and manage the entirepublic Wi-Fi Network

andensure availability of services as per defined Service Level Agreement (SLA) for a period

ofthree years.The selected bidder shall also provide necessary assistance for smooth

migration of Wireless controller to TACTV NOC as and when TACTV NOC is made ready.

2.

SCOPE OF WORK

a) Supply, installation, operation and maintenance of IT /Telecom /Networking/

Peripheral hardware/software products for providing 24x7 Wi-Fi services.

b) Bidder shall provide a Central Management Facility to manage services at public Wi-

Fi Hotspots. Bidder shall arrange to host completeWireless Subscriber Management

System and Network Management System in any of notified TACTV facility.

TACTV will give space, power and cooling required for Servers and Networking

components.

c) Servers Quantity should be arrived and quoted for Central management services like

DNS, DHCP, Captive Portal, AAA, DBMS and EMS services, Helpdesk Operations

in High availability mode to ensure uptime requirement of 99.9%.

d) Network Management system must be capable of monitoring about 500 network

elements and the servers/storage deployed in the Central Management Facility.

e) Wireless Subscriber Management Solution provided by bidder must be compliant to

all mandatory Government regulations.

f) Solution offered by bidder shall provide secure Wi-Fi internet access and back-end

services as per committed SLAs.

g) Bidder shall be responsible for the planning and design of the access network

architecture (access controllers, backhaul connectivity, routers, switches etc) to meet

the technical, capacity and service requirements. Bidder should also furnish Site

survey reports for TACTV approval.

h) Bidder shall be responsible for design and RF planning for the determination

ofAccess Point locations.

i) Bidder shall be responsible for installation of Access Points and relatedEquipment,

including cabling at hotspot location. Provision of required power point/sockets for

installation of UPS /Network Equipment is the responsibility of bidder.

j) Bidder shall be responsible for getting necessary permission, approvalsand space for

installation of equipment and cabling at the location.

k) Bidder shall provide local support at locations for repair and maintenance ofall

equipment, cabling and connectivity provided at the hotspot locations.

l) Biddershall be responsible for periodic updates and upgrades for all equipment

supplied in this tender.

m) Bidder may take necessary steps like insurance against theft for all the equipment.

n) Bidder shall provide technical manpower to monitor the network/application and help

desk services from TACTV office on 24x7 basis.


o) All equipment supplied by bidder shall carry three years warranty and technical

support should be provided.

p) Bidder should have back to back support with OEM to provide warranty replacement.

q) Bidder shall maintain the Wi-Fi Hotspot locations to make services available as per

SLA for a period of three years from the date of acceptance of the location.

r) Bidder shall provide necessary assistance for smooth migration of Wireless controller

to TACTV NOC as and when TACTV NOC is made ready.

3.

QUALIFICATION CRITERIA

Clause Qualification Criteria Supporting Document

3(a) The bidder should be aCompany

registered inIndia under the

CompaniesAct 1956 or later or

apartnership registeredunder the

IndianPartnership Act 1932 orLLP

act 2008 with theirregistered office

in India ason 31stMarch 2016

Copy of valid Certificate

ofIncorporation Registrationattested

by AuthorizedSignatory

3(b) The bidder should be an ITor Wi-Fi

Solution Providerwith experience

ofsuccessfully executing 3 or

moreprojects involving Wi-Fi as a

component in last 3years as on 31st

March 2016. At least one ofthese

should be State/ City wide public

Wi-Fi project with minimum 50

hotspot locations and 250 access

points with a minimum contract

value of Rs.10 crores

Work Order / Letter of Intent / Client

letter

3(c) The bidder should haveaverage

annualturnover of Rs.50

Croresduring last three

financialyears (2012-13, 2013-14

and 2014-15 (or) 2013-14, 2014-15

and 2015-16) and mustsubmit

audited balancesheet of the

company forlast three financial

years

(i) The average annual turnover

statement duly certified by

Chartered Accountant as per

Annexure IV

(ii) The Annual Report/ certified

copies of Balance Sheet, Profit &

Loss statement along with

schedules for the last 3

consecutive financial years

3(d) The bidder should have

aregistration number of -

1. VAT where his businessis located

2. CST where his businessis located

3. Service Tax

Duly signed & stamped copies of

relevantcertificates of registration

3(e) As on date of submissionof the

proposal, the Biddershall not be

under anydeclaration of

ineligibilityfor unsatisfactory

The declaration form as per Annexure

VII should be enclosed


pastperformance, corrupt

orfraudulent practices, anyother

unethical businesspractices or

blacklistedeither by Central /

StateGovernment, PSU, Localor

Urban body -Municipalities,

Ministry/Department ofGovernment

of India/ StateGovernments

3(f) The bidder must be authorized to

bid on behalf of the manufacturer

and should submit an up-to-date

valid authorization letter till the

existence of the contract from

original manufacturers for such

equipment and its accessories,

which are not manufactured by

them and supplied under this tender

An undertaking by an authorized

signatory of the company needs to be

submitted in this regard as per

Annexure-X

3(g) The Bidder should have their

maintenance and service facility in

Tamilnadu. Address proof for the

same should be submitted with the

bid

Address Proof document and bidder

should give that undertaking as part of

his technical bid submission

3(h) The Bidder should provide qualified

manpower (L1 & L2) with the

minimum educational qualification

of Diploma in ECE/EEE/Computer

Science. Relevant experience for L1

resource would be minimum 1 year

and L2 would be minimum 3

yearsalong with relevant

networking certifications like

CCNA

Resource Details along with CV and

supporting certifications should be

furnished

4.

ROLES AND RESPONSIBILITIES

1. Roles and responsibilities of Bidder

a) To commission the Services in a timely and professional manner. Bidder shall use

commercially reasonable efforts to provide the Services under this Agreement

during all days without any interruption in accordance with industry standards,

except where such interruption arises out of, results from, or is related to an event

of Force Majeure or other cause or circumstances beyond the reasonable control

of bidder.

b) To arrange to provide, install and commission all the necessary hardware,

software and accessories required to provide the Services, as per this agreement. It

shall maintain the network with committed SLA and ensure warranties and AMCs

of equipment etc. are in place to maintain committed network uptimes.

c) To provide the Wi-Fi access points, UPS, racks and CAT 6/Fiber cabling and


other associated infrastructure required to provide the service and also manage

required NMS / NOC for management of Wi-Fi and other services at their own

cost.

d) Bidder should adhere to maintain SLA with the required manpower at his own

cost.

e) To provide technical manpower to monitor the network and applications.

Primary responsibilities of NOC personnel shall include but not limited to:

1. Network Supervision and Monitoring -Monitor the complete network 24/7,

to keep network and systems functioning in a stable operation mode.

2. Configuration Management- Ensure proper configuration of network,

systems and applications for the provision of reliable and high quality end-

user services.

3. Change Management, Network Extension - Ensure efficient day-to-day

management of short-term network changes and optimization, including their

implementation. This activityshall be synchronized with the maintenance

scheduled activities.

4. Performance Management -Provide efficient performance management

procedures ensuring a reliable, high-quality network performance and service.

5. Service and Network Provisioning- Define all necessary actions to be

performed when a request for a new customer service is issued, and control the

actions performed at NOClevel or field level until completion.

6. Scheduled Activities Planning -Provide regular plans for all scheduled

activities, including preventive maintenance.

7. IT and DB Management -Day-to-day management of all OSS systems, IT

systems anddatabases (administration, backups).

8. Workforce Management - Manage field personnel to ensure timely

interventions and respect of the preventive maintenance plan.

9. Spare Parts Management -Manage spare part handling and logistics to

minimize repair/swap turnaround times for adhering to SLA timelines.

Biddershould deploy EMS/NMS and Help Desk solution to perform above

functions effectively and meet defined SLA. TACTV will provide required

Internet connection to connect to the servers deployed by bidder. Bidder will

deploy required manpower for managing the network 24 X 7.

f) To set up help desk to respond to customer queries.

Help Desk Support

Bidder shall provide the operational support for all the locations, through a

suitable helpdesk system, to ensure that the solution is functioning as intended and

that all problems associated with operation are resolved satisfactorily during the


contract period. Bidder shall provide a web enabled helpdesk management system

with SMS and email based alert system for the Helpdesk Call management and

SLA reporting. Bidder shall provide multiple channels to log a complaint such as

Toll-free lines, Landlines, Helpdesk tool, E-mail. Outage of any component shall

be calculated as a time between logging the calland closing the call.

A helpdesk is envisaged to be provided for the resolution of technical queries by

internal users.

Typical helpdesk activities (indicative) shall include, but not limited to:

1. Deployment of sufficient manpower to attend the helpdesk requests for

extendingtechnical support on hardware, network, and application etc. to users.

2. Deployment of web-based tool for the helpdesk.

3. Provide Help Desk facility for agreed SLAs for reporting technical incidents /

issues /problems with the system. Help desk facility shall be provided through

Toll-free lines,landlines, helpdesk tool, e-mail etc.

4. Implement a call logging system in line with the severity levels as per the

SLAs. The help desk shall log user calls related to system and assign an

incident/ call ID number. Severity shall be assigned to each call as per the

SLAs.

5. Track each incident / call to resolution.

6. Escalate the calls, to the appropriate levels, if necessary as per the escalation

matrixagreed upon with purchaser/authorized entity.

7. Analyze the incident / call statistics and provide monthly reports including but

notlimited to:

i. Type of incidents / calls logged

ii. Incidents / calls resolved

iii. Incidents / calls open

8. Helpdesk Solution shall further have the capability to upload frequently

askedquestions and solutions.Helpdesk becomes the central collection point

for service staff contact and control of theproblem, change, and service

management processes. This includes both incidentmanagement and service

request management. This shall be the first level of support (L1). If a problem

is not resolved by telephone/help desk tool, bidder shall dispatch a Field

Service Staff member who shall provide On-site Support Service according to

service levels agreed.

g) Update technology as and when new features are available.

2. Roles and responsibilities of TACTV

a) Required internet bandwidth will be provided at locations where public Wi-Fi

hotspots and Datacenter however bidder should share the DC Internet bandwidth

requirements.

b) Required Space, Cooling and Power will be provided for Servers, Storage and

Helpdesk Operations by TACTV.


c) To coordinate with agencies for space/area for the bidder to install the Equipment.

d) To provide power supply for bidder’s Equipment at designated location. Bidder

has to provide required UPS for managing the service.

e) SMS Gateway, UPS and Toll Free lines at Central Management Facility will be

provided by TACTV.

5.

LANGUAGE OF THE TENDER

The Tender prepared by the tenderer as well as all correspondences and documents relating to

the Tender shall be in English language only. If the supporting documents are in a language

other than English/Tamil, the notarized translated English version of the documents should

also be enclosed. Tender received without such translation copy will be rejected.

6.

PURCHASE OF TENDER DOCUMENTS

a) The tender document shall be obtained from Tamil Nadu Arasu Cable TV Corporation

Limited (TACTV), 34 /123, 6th Floor, Dugar Towers, Marshalls Road, Egmore,

Chennai - 600 008 on payment of Rs.1000/- payable in the form of Demand Draft

drawn on any Indian Nationalised/ Scheduled Commercial Bank in favour of “Tamil

Nadu Arasu Cable TV Corporation Ltd” payable at Chennai or it can be downloaded

from www.tactv.in and www.tenders.tn.gov.in at free of cost. For the downloaded

tender document, the tenderer need not enclose the tender document cost but should

give a declaration for not having tampered the Tender document downloaded (as per

Annexure VIII).

b) The tender document can be purchased on all working days between 11.00 AM and

03.00 PM from 15.07.2016 to 09.08.2016.

7.

PREBID MEETING

There will be a pre-bid meeting on 25.07.2016 at 11.00 A.M. in the Head Office of TACTV,

34/123, 6th Floor, Dugar Towers, Marshalls Road, Egmore, Chennai - 600 008 during which

the prospective tenderers can get clarifications about the tender. The tenderers shall send their

queries in writing if any so as to reach TACTV at least two days prior to the pre-bid meeting

date. The tenderers are advised to check www.tactv.in and www.tenders.tn.gov.in for up-to-

date information like change in date / venue etc., of pre-bid meeting as TACTV may not be

able to identify and communicate with the prospective bidders at this stage. Non attending of

pre-bid meeting is not a disqualification.

8.

CLARIFICATION ON THE TENDER DOCUMENT

Any discrepancies, omissions, ambiguities or conflicts in the tender document or any doubts

as to their meaning and any request for clarification may be sent in writing to “The Managing

Director, Tamil Nadu Arasu Cable TV Corporation Limited (TACTV), 34 /123, 6th Floor,

Dugar Towers, Marshalls Road, Egmore, Chennai - 600 008” or through e-mail to

[email protected] per Annexure-XI. The Managing Director will review the same, and where

information sought is not clearly indicated or specified in the tender documents, will issue a

clarifying bulletin to all those who have purchased the tender documents and will also upload


such clarification on www.tactv.in and www.tenders.tn.gov.in. The Managing Director will

neither make nor be responsible for any oral instructions. Request for clarification should be

brought to the notice of the Managing Director, in writing, before 48 hours of the opening of

the tender.

9.

AMENDMENT OF TENDER DOCUMENT

TACTV whether on its own initiative or as a result of a query, suggestion or comment of an

Applicant or a Respondent, may modify the tender document by issuing an addendum or a

corrigendum at any time before the opening of the tender.Any such addendum or

corrigendum will be communicated through mail to all the tenderers who had purchased the

tender documents and also will be uploaded on www.tactv.in and www.tenders.tn.gov.in

and the same will be binding on all Applicants or Respondents or Tenderers, as the case may

be.

10.

AUTHORISATION OF THE TENDERER

The Tender should be signed on each page by the tenderer or by the person who is duly

authorized for the same by the tenderer.

11.

SUBMISSION OF TENDER IN TWO COVER SYSTEM

(a) Every page of the terms and conditions of the tender document should be signed and

enclosed with the tender, in token of having accepted the tender conditions. Failing

which the tender will be rejected summarily.

(b) Tenders should be submitted in two parts:

i. Part I will cover technical bid and

ii. Part II will cover price bid

(c) Tenderers should ensure submission of all documents along with Part-I and Part II

proposal as per the Check list given in Annexure -XVII.

(d) Tenderers are requested to submit Part I and Part II in a separate sealed cover

superscripting as Part I and Part II respectively. These two Parts namely Part I and Part

II must be placed in a separate sealed cover superscripted as “Tender for the selection of

information technology/ telecom service provider tosupply, install and manage

Hardware / Software / Application required to setup Public Wi-Fi services at designated

locations across Tamilnadu” and addressed to “The Managing Director, Tamil Nadu

Arasu Cable TV Corporation Limited (TACTV), 34/123, 6th Floor, Dugar Towers,

Marshalls Road, Egmore, Chennai - 600 008”, containing the name and address of the

Tenderer. Tenders submitted with unsealed cover would summarily be rejected.

(e) Tenders should be dropped only in the tender box kept at “Tamil Nadu Arasu Cable TV

Corporation Ltd.34/123, 6th Floor, Dugar Towers, Marshalls Road, Egmore, Chennai

600 008” on or before 3.00 PM on 10.08.2016”. Tenders will not be received by hand.

(f) Alternatively, the tenders can be submitted through registered post so as to reach the

above address on or before 3.00 PM on 10.08.2016. Tenders received after the specified

time will not be considered and TACTV will not be liable or responsible for any postal

delays.

(g) A tender once submitted shall not be permitted to be altered or amended.


12.

EARNEST MONEY DEPOSIT

(a) The Tender should be accompanied by an Earnest Money Deposit (EMD) to the value

of Rs.5,00,000/- (Rupees Five lakhs only) in the form of a Demand Draft or Banker’s

cheque drawn on any Indian Nationalised/Scheduled Commercial Bank in favour of

“Tamil Nadu Arasu Cable TV Corporation Limited”, payable at Chennai. The EMD in

any other form will not be accepted. The Earnest Money Deposit will be returned to the

unsuccessful tenderers.

(b) The Earnest Money Deposit will be retained in the case of successful tenderer and it

will not earn any interest and will be dealt with, as provided in the terms and conditions

of the tender.

(c) Any request of the tenderer, under any circumstances claiming exemption from

payment of EMD will be rejected and their Part II price offer will not be opened.

(d) The amount remitted towards EMD is liable to be forfeited in case the tenderer fails to

execute the contract after submission of the tender or after acceptance of the offer by

TACTV or fail to sign the Agreement or to remit the Security Deposit.

13.

VALIDITY

The rate quoted in the Tender should be valid for the acceptance by the TACTV, for a

minimum period of 60 days from the date of opening of the Tender. The accepted rate is

valid for one year from the date of Letter of Acceptance (LoA). Escalation in the rates will

not be entertained under any circumstances.

14.

OPENING AND EVALUATION OF THE TENDER

(a) The tenders received upto 3.00 PM as per the office clock on 10.08.2016 will be taken

up for opening. Tenders received after specified date and time will not be accepted. The

Tender will be opened by the Managing Director of Tamil Nadu Arasu Cable TV

Corporation Limited or by the Person/Committee authorized by him at 03.30 PM on the

same day in the presence of the available Tenderers/ representatives of the Tenderers

who choose to be present. The Tenderers or their authorized agents are allowed to be

present at the time of opening of the tenders.

(b) The Managing Director of Tamil Nadu Arasu Cable TV Corporation Limited or

Person/Committee authorized by him will inform the attested and unattested

corrections, before the Tenderers and sign all such corrections in the presence of the

Tenderers. If any of the Tenderers or agents not present then, in such cases the

Person/Committee will open the tender of the absentee Tenderer and take out the

unattested corrections and communicate it to them. The absentee Tenderer should

accept the corrections without any question whatsoever.

(c) If the date fixed for opening of the tender happens to be a Government holiday, the

sealed tenders will be received up to 3.00 PM on the next working day and opened at

03.30 PM on the same day.

(d) The Technical bid will be evaluated by the committee of TACTV in terms of the


qualification Criteria. The committee reserves the right to disqualify any of the tender

in case the Committee is not satisfied with the documents furnished, including the past

performances.

(e) TACTV may arrange for field inspection to verify their pre-qualifying conditions

before opening of Part II cover and in case if any failure to satisfy the requirements,

their Tender will be rejected and their Part-II Cover will not be opened.

(f) The tenderers declared as qualified by the Committee, will be informed the date of

opening of Part II (Price bid).

15.

PRICE OFFER

(a) The Price bid should be kept only in the Part II cover.

(b) The price bid should be prepared as per Annexure-XVI.

(c) The rate quoted by the tenderer shall be kept firm for a period specified in the Tender

from the date of opening of the tender. The tenderer should keep the Price firm during

the period of Contract including during the period of extension of time if any.

Escalation of rate will not be permitted during the said periods or during any period

while providing services whether extended or not for reasons other than increase of

duties / taxes payable to the Governments in India within the stipulated delivery period.

(d) The price should be neatly and legibly written both in figures and words.

(e) In case of discrepancy between the prices quoted in words and figures lower of the two

shall be considered.

(f) Part-II bid should not contain any commercial conditions. Variation in the commercial

terms and conditions of the tender will not be accepted.

(g) The rate contract should be for a period of 1 year from the date of Letter of Acceptance

(LoA).

16.

EVALUATION OF THE PRICE

The price bid will be evaluated in accordance to the Tamil Nadu Transparency in Tenders

Act 1998 read with the Tamil Nadu Transparency in Tenders Rules 2000, as given below:

(a) The evaluation shall include all Customs Duty, Central Excise Duty and Value Added

Tax (VAT) and Warranty Cost as a part of the price, as detailed below:

(i) In evaluation of the price of an imported item, the price shall be determined

inclusive of the customs duty.

(ii) In the evaluation of the price of the articles which are subject to excise duty,

the price will be determined inclusive of such excise duty.

(iii)In a Tender where all the tenderers are from within the State of Tamil Nadu or

where all the tenderers are from outside the State of Tamil Nadu, the Sales

Tax under the Tamil Nadu Value Added Tax shall be included for the

evaluation of the price bid.

(iv) In a tender where the tenderers are both from the state of Tamil Nadu as well


as outside the state of Tamil Nadu the sales tax under the Tamil Nadu Value

Added Tax shall be excluded for the evaluation of the price, as per Rule 29(d)

(iv) of the Tamil Nadu Transparency in Tenders Act 1998 read with the Tamil

Nadu Transparency in Tenders Rules 2000.

(b) The tenderer who has quoted lowest rate for the supply, installation, O&M and for

providing comprehensive warranty for 3 years will be adjudged as L1.

17.

AWARD OF CONTRACT

(a) The tenderer(s) who has quoted lowest price (L1) will be invited for negotiations for

further reduction of price.

(b) Upon finalization of negotiated rate, TACTV will issue the Letter of Acceptance (LoA)

to the successful tenderer.

(c) However, TACTV may also award the contract to Other Technically Qualified

Tenderers who are matching the negotiated price of L1 bidder, in accordance with

Tamil Nadu Transparency in Tenders Act, 1998 read with the Tamil Nadu

Transparency in Tenders Rules, 2000.

18.

SECURITY DEPOSIT

(a) On receipt of the Letter of Acceptance from the TACTV, the successful tenderer

should remit a Security Deposit (SD) of Rs.25,00,000(Rupees Twenty Five Lakhs

only) in the form of a Demand Draft or Banker’s cheque drawn on any Indian

Nationalized/Scheduled Commercial Bank or irrevocable Bank Guarantee with a

validity period of 3 years in favour of “Tamil Nadu Arasu Cable TV Corporation

Limited”, payable at Chennai, within 10 (Ten) working days from the date of receipt

of letter of acceptance. The EMD shall be adjusted with the Security Deposit.

(b) Any other amount pending with TACTV will not be adjusted under any circumstances,

against the Security Deposit if so requested.

(c) If the Security Deposit amount is not paid within the time specified, the EMD remitted

by the tenderer shall be forfeited, besides cancelling the communication of acceptance

of the Tender.

(a) Security Deposit amount remitted will not earn any interest.

19.

AGREEMENT

The successful tenderer should execute an agreement as may be drawn up to suit the

conditionson a non-judicial stamp paper of value, as prescribed in law on the date of

remittance of Security Deposit and shall pay for all stamps and legal expenses incidental

thereto. In the event of failure to execute the agreement, within the time prescribed, the

EMD/SD amount remitted by the tenderer will be forfeited besides cancelling the Tender.


20. INSURANCE

a) The Goods supplied under this Contract shall be fully insured by the Bidder at his

own cost, against any loss or damage. The Bidder shall submit to TACTV, the

documentary evidence issued by the insurance company, indicating that such

insurance has been taken.

b) The bidders shall be entirely responsible for any loss or damage to the Wi-Fi devices

due to any deficiency / negligence on the part of thebidder during the O&M until it is

taken over by the TACTV (i.e) after the O&M period.

21.

ISSUE OF WORK ORDER

After payment of Security Deposit and successful execution of the agreement, Work Order

will be released for setting up Centralized Management Facility and Pubic Wi-Fi Hot spot

locations as and when it is required by the TACTV. Upon commissioning Centralized

Management Facility and Public Wi-Fi Hotspots at pilot location, trail run will be conducted

and Acceptance certificate will be issued on successful completion of trail run.

Successful bidder will be intimated in writing through a Letter of Indent (LOI), from time to

time, on locations where hotspots are to be set up . Successful bidder should survey the

particular location and provide TACTV the Bill of Materials along with the survey report.

TACTV will examine the report and release work order for approved quantity of Bill of

Material. The successful tenderer should supply and install as per the schedule given in

clause 23.

22.

WARRANTY

(a) The successful tenderer should give warranty for the Wi-Fi devices and its accessories

for a period of 3 years from the date ofinstallation of Wi-Fi devices against

manufacturing defects and bad workmanship solely by the successful tenderer

irrespective of whether the same have been manufactured by them or not.

(b) All the Tendered items should be supplied to the designated locations free from

breakages, malfunctions, manufacturing defects. If any of the items are found defective

due to manufacturing defect or design fault or transit damage occurred at the time of

supply or within one month from the date of installation, the items in full should be

replaced

(c) The successful tenderer shall be liable to make good the loss by replacing the items or

other accessories found defective during the warranty period.

(d) After completion of warranty period, the supplied items shall be handed over to

TACTV in good condition.

23.

SCHEDULE OF SUPPLY

(e) The specification of the Hardware / Software /Application should be as per Annexure-I.

(f) The delivery and installation of the Hardware / Software / Application required

setupPublic Wi-Fi servicesordered shall be completed as per the timeline given below


S.No. Project Milestone Timeline

1 Award of Contract T

2 Setting up Centralised Management Facility T + 21

3 Setting up Public WiFi at Pilot location T+21

4 Commissioning and Trail run of pilot location and

issue of provisional Acceptance Certificate

T+30 days

5 Survey report for designated Hotspot locations 7 days from date of

notification

6 Commissioning of designated Hotspot Locations 21 days from release of

W.O

7 Acceptance of Commissioned Hotspot Locations 7 days from Date of

Commissioning

Delay beyond this period will attract penalty.

(g) The Hardware / Software / Application required should be installed at any location in

Tamilnadu that may be specified by the TACTV.

(h) If the contract is not completed within the stipulated time or extended time, TACTV

will hold full authority to cancel the tender or take any such action that will be deemed

fit to the occasion at the risk and cost of the successful tenderer. Such cancellation will

entail forfeiture of Security Deposit.

(i) In the event of non- performance of the contractual provisions or failure to effect the

supply within the stipulated time or during the extended period and if it is found that the

tenderer, has not fulfilled the contractual obligation with TACTV in any manner during

the currency of the contract or also found on later date, TACTV reserves the right to

disqualify such tenderer to participate in future tender or black list the Company up to a

maximum period of 3 years.

24.

PERFORMANCE TEST

(a) The successful tenderer shall demonstrate the performance of the installed Wi-Fi

devices in complete conformity with the relevant technical specifications and

performance parameters as specified in the Work Order.

(b) This demonstration should be done as stipulated by the TACTV.

25.

PERFORMANCE BANK GUARANTEE

(a) The Wi-Fi devices and its accessories are to be given warranty for a period of 3 years

from the date of completion of performance test.

(b) A performance bank guarantee equivalent to 5% of total value of each item ordered and

supplied for a period of 3 years from the date of completion of the each location as per

Annexure-IX.

(c) Upon the complete fulfillment of this contract by the successful tenderer, to the

satisfaction of the TACTV, after completion of three year period, for the satisfactory


performance of the Wi-Fi devices, the performance security (bank guarantee) furnished

by the tenderer will be released, after recovery of dues if any.

26.

PAYMENT TERMS

(a) No advance is permissible.

(b) 95% of the contract value will be paid in 10 days from the date of completion of

supplyinstallation,performance test and after acceptance by the authorized

Person/Committee nominated by TACTV.

(c) The balance 5% of the contract value will be paid after completion of supply

installation, performance testand after acceptance by the authorized committee/person

nominated by TACTV and submission of performance bank guarantee equivalent to the

above amount valid for 3 years for Datacenter and each hotspot locations.SD will be

released after the satisfactory completion of each location.

(d) Charges for applications deployed in Central Management Facility (Wireless Subscriber

Management System for capable of supporting 10,000 concurrent users, NMS for 100

Hotspot locations and Help Desk Management Solution) will be paid on quarterly basis

after completion of the respective quarter.

(e) For operation and maintenance of help desk support payment will be paid on quarterly

basis after completion of respective quarter.

(f) TACTV also reserves the right to recover any dues from the tenderer, which is found on

later date, during audit/excess payment, after final settlement is made to them. The

tenderer is liable to pay such dues to the TACTV immediately on demand, without

raising any dispute/protest.

27.

PENALTY

(a) Failure to supply and complete installationas per the timeline given from the date of

issue of work order will attract a penalty of 1% per week, on the full value of the

contract up to a maximum of 5%. Delays beyond that period will result in cancellation

of the orders.

(b) The bidders are expected to meet the broad Service Level requirements envisaged for

this project. Noncompliance to the SLAs shall result in penalties/deductions as per

Annexure- VI.

28.

TERMINATION OF CONTRACT

TACTV reserves the right to terminate the contract at any time during the validity period on

account of non-fulfillment of contract or any of the reasons.

29.

GENERAL CONDITIONS

(a) Conditional tender in any form will not be accepted.

(b) TACTV reserves the right to relax or waive or amend any of the tender conditions.

(c) TACTV reserves the right to split the contract and award it to more than one supplier.


(d) The right of final acceptance of the tender is entirely vested with TACTV and TACTV

reserves the right to accept or reject any or all the tenderer in part or in totality or to

negotiate with any or all the tenderers or to withdraw/ cancel/ modify this tender

without assigning any reason whatsoever.

(e) After acceptance of the tender by TACTV, the tenderer will have no right to withdraw

his tender.

(f) The successful tenderer(s) shall not off load either full or part of the work to other

tenderer.

(g) If service performance of the tenderer is not as per the Schedule, then TACTV reserves

the right to reallocate the quantity to other tenderer.

(h) TACTV reserves its right to withhold any amount for the deficiency in the service

aspect of the supplied items.

(i) Any notice regarding any problems, to the tenderer shall deemed to be sufficiently

served, if given in writing at his usual or last known place of business.

(j) In the course of discussion and instruction TACTV may disclose information of

confidential and proprietary nature relating to its products, knowhow, to the tenderer.

Such information shall be considered as confidential.

30.

ARBITRATION

(a) In case of any dispute in the bid, including interpretation if any on the clauses of the bid

or the agreement to be executed, the matter shall be referred by the TACTV/ tenderer to

an Arbitrator who shall be selected by the tenderer from the panel of Arbitrators

approved by TACTV and communicate the same within 15 days, from the date of

receipt of the letter from the TACTV along with the panel. If there is no reply from the

tenderer within 15 days, TACTV shall choose any of the Arbitrators from the panel of

Arbitrators referred to above. The remuneration for the Arbitrator and other expenses

shall be shared equally by TACTV and the tenderer.

(b) The venue of the Arbitration shall be at the Head office of the TACTV, Chennai. The

decision of the Arbitrator shall be final and binding on both the parties to the

Arbitration.

(c) The Arbitrator may with the mutual consent of the parties, extend the time for making

the award. The award to be passed by the Arbitrator is enforceable in the Court at

Chennai city only.

31.

JURISDICTION OF THE COURT

Any dispute arising out of non-fulfillment of any of the terms and conditions of this

Agreement or any other dispute arising out of the arbitration award will be subject to the

jurisdiction of the Courts in the City of Chennai only.


We agree to the above terms and conditions.

SIGNATURE OF THE TENDERER:

DATE:

NAME IN BLOCK LETTERS:

DESIGNATION:

ADDRESS:


ANNEXURE – I

TECHNICAL SPECIFICATIONS

State wide Public Wi-Fi System

I. Introduction

The objective ofPublic Wi-Fi solution is to provide ubiquitous network connectivity

across the state.

a) Public Wi-Fi shall provide:

• Statewide outdoor Wi-Fi network to provide coverage to all public areas such as

roads, bus stops, parks, parking areas, public areas, etc. in phased manner.

• High-performance, reliable, secure Wi-Fi outdoor infrastructure.

• Multi-Services infrastructure: internet access, city services, business services

• Complete life-cycle management and service assurance.

• Optional Advanced services such as Location Analytics and Connected Mobile

Experience.

II. Proposed Wi-Fi Solution Architecture

• The proposed Wi-Fi network shall be an outdoor Wi-Fi network managed using a

central controller. The access points shall be outdoor type capable of being

mounted on outdoor poles (light/CCTV/other), on the buildings and other

outdoor structures.

• The network shall be supporting minimum 802.11ac technology. The Wi-Fi

network should support mesh technology to have seamless and high available

backhaul connectivity.

• The network shall also be supporting multitenant architecture with multiple

SSIDs and seamlessly integrated with the L2/L3 VPN of the communication

network backbone.

• A wireless management solution shall be implemented to provision users,

auto/self-provisioning, monitoring of entire infrastructure and clients, security,

performance monitoring, etc. The solution should support billing with time

based, volume based and bandwidth based billing options. The user provisioning

shall be configurable with multiple plans (time based, volume based, and

bandwidth) and infrastructure should be configured automatically as per the plan.

• Indicative Schematic Diagram is as given below:


III. Design Criteria

a) Coverage:

The network shall provide uniform coverage across all the area. For good

performance, signal strength of at least -60dBm in 90% of the intended coverage areas

is recommended. Overlapping coverage from multiple APs can be considered for

critical locations so that failure one AP will not affect the coverage.

b) Capacity:

The access points should support at least 802.11ac with 2x2:2 MIMO supporting

1.2Gbps speeds. Dual band access points can be considered for enhanced capacity per

AP.


c) Security:

• The wireless network should be configured for authentication of users before

they are connecting to the network. The authentication can be integrated with

the user provisioning and billing solution.

• All wireless communication shall be encrypted.

• Multiple VLANs shall be configured to logically separate different tenants and

shall be mapped to a L2/L3 VPN in the communication network backbone.

• Role based access control should be configured based on users/groups to that

access to resources are controlled according to the privileges.

• The Wireless network should have built-in intrusion detection/prevention

capabilities.

• Bandwidth control shall be configured on per user basis so that one or few users

shall not use the entire available AP bandwidth thereby starving other users.

d) Intelligent:

The network shall have the Quality of Service support to treat the traffic according to

the applications/users. The traffic is prioritized according to applications/users and

handled in the AP/Controllers or upstream devices so that critical traffic is processed

immediately.

e) Radio Management:

• Radio Management is very critical in RF Network. Since the number of non-

overlapping frequency bands are limited, proper radio management is required

to have a clean interference free communication. In order to increase capacities,

more access points are required. For instance in 2.4GHz range, we can have

only 3 non-overlapping frequencies. If more than three access points are

required in an area, it will cause interference. The wireless network should have

the ability to control the coverage area of each access point to ensure that

frequency bands are effectively reused.

• The wireless network should have built-in features to load balance the clients

between multiple access points as well as different bands in an access points so

that there is a fair allocation of airtime to each user.

IV. Proposed Approach for Central Management Facility

a) Wireless Subscriber Management System

Indicative main building Blocks for Wi-Fi Subscriber Management System are AAA,

Captive portal, DBMS, SMS Gateway, Payment Gateway, EMS system for Server,

Storage, Supplied Applications. Bidder shall quote sizing for each of the Building

Blocks separately in the sizing certificate.


1. Dimensioning Guidelines for Wi-Fi Subscriber Management System

Item Minimum Requirement

Deployment Locations of Wi-Fi Core

System

Identified TACTV Location in Chennai

Walk In Concurrent Visitors to Wi-Fi

Hotspot

10,000

Average time for Wi-Fi session 30 mins

CDR Retention period 13 Months

High Availability 99.9%

• The System shall support Captive Portal Based Authentication for the Walk-in

Subscribers. The System shall support integration with Online Payment GW, SMS

gateway, Email Server, DHCP, DNS,NMS System. It shall support report generation for

usage and accounting, real time usage based on location.

• It shall be support Plan & packages like Time based plans, Volume based plans, Fair

Usage Control, Pay per use etc.

• Solution shall support policy based access control for administrative activities.

• It shall be possible to query the AAA server to obtain users connection details, currently

assigned IP address, session duration etc.

• Proposed system shall be pre-integrated. Core IT components being proposed shall have a

single database which can be deployed in failover cluster mode.

• System shall be vendor agnostic for Wireless LAN Controller/Wireless Access Gateway

integration. System shall be able to take care of users on 802.1x as well as those who do

not have 802.1x capable devices.

• System shall support authorization based on Access Policy, Concurrent Policy and Radius

Policy. System shall support centralized subscriber management. System shall support

Local Authentication with username and password. Support for Local Authentication

against the attribute validation. Shall have the capability to whitelist and blacklist

subscribers. Shall Support Wi-Fi Network Login/Logout features for voucher based

scenario Walk-in users latching on Wi-Fi. System shall have the capability to allow and

end the session as soon as the user logins and logs out.

• System shall have policy engine for defining and implementing policies. Policies could be

based on any attribute value pairs or their conditional operation. It shall be possible to

configure policies on per user or user-group basis or service basis for IP address

assignment, removal of selected attributes from access accept message, attribute mapping

etc. It shall be possible to deploy multiple application servers for failover in a distributed

environment. It shall also be possible to load balance multiple application servers.

• The System shall able to send alerts for important events. The System shall have able to


provide different statics for System performance and faults. The System shall be able to

integrate with any external Management System easily over SNMP.

• The vendor shall provide a User Interface Portal for login and logout for Walk-in

Subscribers. The portal shall support the OTP Flow for username and password based

authentication for subscribers using vouchers. All voucher based plans and packages shall

be displayed on the portal page for user selection and purchase options. Subscribers

purchasing vouchers online through portal shall have an option to pay online through

credit card, debit card or net banking.

• Captive Portal shall support different authentication methods for subscriber

authentication. Captive Portal shall support customizable authentication success/failure

page (Location/Device Based). It shall support various security mechanisms for Payment

Gateway communication.

• The Portal shall have the ability to display Ads, Banners, and Promotional Offers etc. on

the portal page. Portal shall support Location Based Advertisements; Location based

deals/offers at a given hotspot. Portal page accessed by users at different locations shall

be specific to that particular location. Thus each hotspot/location shall have location

based portal.

• System shall have the capability to generate vouchers for Walk-in Subscribers. For online

voucher purchase system shall have the ability to make online payments using Credit

card, Debit Card and Internet Banking. All vouchers shall have a validity period assigned

and shall be scrapped once used and expired.

• The bidder shall design the system taking in consideration the interface and other

requirements of the storage. Bidder shall provide storage space requirement for storing

data for 13 months. The management system shall have logging capability and

Centralized Security Log Auditing and Log Browser Utility.

• Bidder shall provide a solution to support subscriber analytics and reporting that displays

and showcases hourly usage, device based information, click through rate, usage

information etc.

2. Web Self Care

i) Web Self-care shall be provided by the Bidder through which walk in users view their

usage details and get their plan recharged.

ii) This shall work as interface between TACTV and Wi-Fi user. Any prospective user

coming into TACTV public hotspot shall be presented a webpage portal giving details

of Wi-Fi services, tariffs and procedure to subscribe to the services. The link to

payment gateway shall also be presented to the prospective user. The other features of

the web self-care shall be as follows:

iii) The subscriber shall be able to check his Wi-Fi account details; Shall be able to

change his password; Shall be able to register to WiFi service online using

registration portal; Shall be able to display the complete information including IP


address using which the subscriber logged in as well as the MAC address of the

subscriber (if MAC binding option is selected).

3. Lawful Intercept

• System shall support all usage tracking which can be formatted into comprehensive

reports for security audits to enable service providers to comply with tracking, lawful

interception and legal requirements for Public Wi-Fi.

• It shall be able to provide custom reports so as to be able to generate reports as and

when required by security agencies for OTP.

• The administrator shall be able to trace session details based on the IP address and

time interval for identification.

• Bidder is required to provide all reports from the core solution which can help LI

analysis.

• System shall support LI integration where it Shall be possible to set the target on

System and once target user comes online and session starts then System shall send

standard AAA protocol based trigger towards existing LI based on which LI can

further tack the session.

b) Network Management system

Service provider shall configure any open NMS tool capable of monitoring about

500 devices to proactively manage the network. NMS shall be able to

1. Discover all the network elements in the system.

2. Monitor all the network elements like routers, switched and other SNMP

enabled devices for availability and report performance parameters like

Bandwidth utilisation, latency and packet loss.

3. Shall be able configure alerts to report network related issues proactively.

c) Help Desk Management System

Service provider will deploy a cost effective Help Desk management application to

manage the Hel Desk Management function and produce SLA report.


V. Specifications for Proposed Wi-Fi Solution Components

a) Outdoor Access Points – Type 1 (Low Density Locations)

Sl

No. Feature Compliance

Remarks /

Info

1 Proposed Outdoor AP to comply with

802.11a/b/g/n/ac standards.

2 The Access Point should have min of 1 POE Port

10/100/1000Mb; additional redundant Ethernet

port/ports, if any should be indicated.

3 Proposed Access Point should be able to power up

using standard 802.3af POE input and operate in full

MIMO mode without any loss of features/capabilities.

4 AP should have Dual Radios to support 2.4 GHz &

5Ghz concurrent users. AP must support min 2x2:2

MIMO on both the radios/bands.

5 AP aggregate data rate capability to be minimum

1167Mbps

6 AP should be able to handle a minimum of 125

Concurrent users. Maximum client handling capability

to be indicated. More would be preferred.

7 AP should provide min of 20dBm transmission power

on 2.4Ghz and 5Ghz.

8 SSID support: 16 BSSIDs minimum per radio;

Maximum number to be indicated. More would be

preferred.

9 The access point should support 802.1q VLAN

tagging

10 Antenna: Integrated omni-directional / directional

patterns, with min 3 dBi Gain for 2.4Ghz and 5Ghz

both.

11 Should support Transmit power tuning by changes in

Tx power in 1dB decrements.

12 Should support operating temperature of -20° to 55° C

and Humidity: 15 to 95% non-condensing.

13 AP along with the antennas should be IP67 certified

for outdoor deployment.

14 Dimension & Weight of the Access Point along with

Antennas (2.4GHz and 5GHz) and mounting bracket

to be indicated/specified. Smaller form factor would

be preferred.

15 Typical power consumption to be indicated

16 Safety and RoHS compliance

17 Should be WPC approved.

18 Wi-Fi Alliance Certified


b) Outdoor Access Points – Type 2 (Sectorial)

Sl

No. Feature Compliance

Remarks /

Info




10/100/1000Mb; additional redundant Ethernet

port/ports, if any should be indicated.


using standard 802.3af POE input and operate in full

MIMO mode without any loss of

features/capabilities.





1167Mbps


Concurrent users. Maximum client handling

capability to be indicated. More would be preferred.

7 AP should provide min of 20dBm transmission

power on 2.4Ghz and 5Ghz.



preferred.


tagging

10 Antenna: Integrated or external 2.4GHz and 5GHz

Sectoral antennas of 120 degrees beamwidth.



12 Should support operating temperature of -20° to 55°

C and Humidity: 15 to 95% non-condensing.






be preferred.






c) Outdoor Access Points – Type 3 (Direct Fiber)

Sl

No. Feature Compliance Remarks




10/100/1000Mb; And additional redundant Ethernet

port/ports, if any should be indicated. Also it should

have one SFP port for Fiber backhaul connectivity.


using standard 802.3at POE input and operate in full

MU-MIMO mode without any loss of

features/capabilities. In case of Fiber backhaul

connectivity – It should be powered using External

Power supply





2500 Mbps using Wave 2 Technology








preferred.


tagging



both.










be preferred.






d) Outdoor Access Points – Type 4 (High Density)

Sl





10/100/1000Mb; And additional redundant Ethernet

port/ports, if any should be indicated. Also it should

have one SFP port for Fiber backhaul connectivity.


using standard 802.3at POE input and operate in full

MIMO mode without any loss of features/capabilities





1750 Mbps








preferred.


tagging



both.










be preferred.






e) Indoor Access Points (Indoor Environments)

Sl


1 The APs should support the 802.11a, 802.11b,

802.11g and 11n standards. It should also support

802.11ac standard in the 5 GHz band.

2 Should support 2 spatial streams on both radio bands

for an aggregate capacity of 1167 Mbps

3 The access points should be centrally managed.

4 In some small isolated environments the AP should

be able to function as a full-fledged stand-alone

access point without the requirement of a controller.

5 Security mechanisms should be in place to protect

the communication between the Access Point

controller and the Access Points.

6 Since most radio interference come from the WLAN

network itself the vendor should specify what

mechanisms such as beam steering/ adaptive antenna

technology/ beamforming are available in

combination to focus the energy on the destination

STA and minimize radio interference with the

surrounding of the AP. The vendor should specify if

the activation of such feature is still compatible with

802.11n spatial multiplexing.

7 Since the WLAN network will be using an

unlicensed band the solution should have

mechanisms that reduce the impact of interference

generated by other radio equipment operating in the

same band. Describe techniques supported.

8 The access point should be able to detect clients that

have dual band capability and automatically steer

those client to use the 5GHz band instead of the

2.4GHz band.

9 The antennas to be dual polarized and should be

integrated inside the access point enclosure to

minimize damage and create a low profile unit that

does not stand out visually.

10 The access point should have anti-theft mechanisms.

Bidder to specify the integrated mechanisms

available.

11 The access point should have at least two Ethernet

ports allowing for redundancy and cascading of

multiple access points.


tagging

13 The access point should support WPA2 enterprise

authentication and AES/CCMP encryption.

14 The administrator should be able to remotely turn off

LEDs on the access point.


Sl


15 Implement Wi-Fi alliance standards WMM, WMM-

PS, 802.11d, 802.11h and 802.11e

16 The Access Point should provide for concurrent

support for high definition IP Video, Voice and Data

application without needing any configuration. This

feature should be demons ratable.

17 Support RF auto-channel selection by the following

three methods: a) measuring energy levels on the

channel; b) monitoring for 802.11 signal structures

and; (c) detecting radar pulses

18 Channel selection based on measuring throughput

capacity in real time and switching to another

channel should the capacity fall below the statistical

average of all channels without using background

scanning as a method.

19 Should support Transmit power tuning in 1dB

increments from the max power.

20 Device antenna gain (integrated) must be at least

4dBi and should provide automatic interference

rejection of about 10dB.

21 Upto 32 BSSIDs on 2.4G radio and upto 8 SSIDs on

5G radio for multiple differentiated user services

(e.g. voice).

22 Should support upto 125 clients per AP

23 Should support IPv6 from day one

24 Should support DHCP Option 82 in standalone mode

(without Controller) as well as in Managed mode

(with Controller)

25 For troubleshooting purposes, the administrator

should have the ability to remotely capture 802.11

and / or 802.3 frames from an access point without

disrupting client access.

26 Should support operating temperature of 0° to 50° C

and Humidity: 15 to 95% non-condensing.

27 Should be WiFi certified; WiFi certificate to be

enclosed

28 Should be WPC approved; ETA certificate to be

enclosed

29 Should be plenum rated and comply to RoHS


f) Wireless Controllers

SI.

No Feature Compliance Remarks

1 The WLC sytem can be a hardware

appliance/multiple appliances or software-based

controller. In case software based controller is being

proposed, bidder to include the necessary hardware

and OS.

2 WLC should have Easy Setup through UPnP

Network Discovery and Installation Wizard.

3 Controller should support 500 AP’s from day one

along with licenses and should be scalable upto

2,000 APS. Should be further scalable in Clustered

configurations.

4 Support for 100% redundancy for primary controller

i.e N:N for hardware as well all Licenses. In case

any controller goes down all features should be

supported by redundant controllers without service

being affected.

5 Each Controller should have capacity to handle

minimum 20,000 client devices on day one and

scaleable upto 100,000 client sessions by having

cluster

6 Redundancy Features: WLC Must provide Active:

Active with N+1 redundancy. The WLC’s shall be

implemented in cluster.

7 Controller should support minimum 2000 WLAN’s.

8 Controller should provide air-time fairness between

these different speed clients – slower clients should

not be starved by the faster clients and faster clients

should not adversely affected by slower clients.

9 Ability to map SSID to VLAN and dynamic VLAN

support for same SSID.

10 support automatic channel selection for interference

avoidance.

11 External Captive Portal Integration - Web-services

based API for external web-portals to integrate with

the controller

12 should have the capability to limit/prevent clients

from using static IP addresses thereby enhancing

network efficiency and preventing network conflicts.

13 the proposed controller to support Multi-tenancy

with a minimum of 1000 unique tenants on the same

controller platform

14 WLC should support Hotspot 2.0 (passpoint)

Release2

15 Access points can discover controllers on the same

L2 domain without requiring any configuration on


SI.


the access point.

16 Access points can discover controllers across Layer-

3 network through DHCP or DNS option

17 Controller should support following for security

& Authentication:

18 WIRELESS SECURITY & Authentication: Open,

802.1x/EAP, PSK, WISPr, WPA, WPA2-AES,

WPA-TKIP, WEP,EAP-SIM, EAP-AKA over

WLAN for 802.1x, Authentication through external

Radius /Directory services.

19 WLC should have WIDS/WIPS for security

including Rogue AP detection and containment, AP

spoofing and Ad-Hoc detection, DOS attacks

20 WLC Should support L2 Client Isolation so User

cannot access each other’s devices. Isolation should

have option to apply on AP or SSID's.

21 Support for Walled garden “Walled Garden”

functionality to allow restricted access to select

destinations by unauthorized wireless users.

22 The proposed architecture should be based on

controller based Architecture with thick AP

deployment. While Encryption / decryption of

802.11 packets should be able to perform at the AP.

23 WLC should support OS/Device finger printing,

Bandwidth rate limit, VLAN mapping.

24 WLC should support Mesh.

25 WLC should be able to present a customizable

dashboard with information on the status of the

WLAN network.

26 WLC should be able to raise critical alarms by

sending an email. The email client on the controller

should support SMTP outbound authentication and

TLS encryption.

27 WLC or integrated solution should provide

customised reporting with minimum 1 month of

historical information.

28 Filtering of Alarms and event Log based on APs,

SSID or Zones

29 Syslog support towards external syslog server

30 per SSID or dynamic Per user bandwidth Rate

Limiting

31 Self-healing (on detection of RF interference or loss

of RF coverage) and vendor should provide their

Interference mitigation techniques .

32 System must support Band Steering where 5 Ghz

clients are forced to connect over 5Ghz Radio to

provide better load balancing among 2.4Ghz and


SI.


5Ghz Radios.

33 WLC shall support Quality of Service features like

802.11e based QoS enhancements, WMM or

equivalent and U-APSD to provide best performance

on Video applications.

34 WLC should provide a Guest Login portal in order

to authenticate users that are not part of the

organization. Should have seamless integration with

Centralized Wireless Management solution for

Guest Mgmt system

35 WLC should be able to provide a web-based

application that allows non-technical staff to create

Guest accounts with validity for fixed duration like

hours or days.

36 Controller should be CE. FCC/UL certified.

g) Centralized Wireless Management Solutions

SI.


1 Automatic user provisioning using Self registration

portal with SMS authentication

2 Support for Volume/Time/Bandwidth based plans

and automatic provision of the plans in the

infrastructure

3 Should have complete visibility and track record on

end users like IP address, MAC address, Phone

Numbers, User Details

4 Solution should maintain Login and session details,

audit trails for minimum 13 Months for government

compliance

5 Integration with Billing and Payment Gateway

solutions

6 Proposed Solutions should be proposed as high

available solutions

7 Required services like DNS, DHCP, AAA, Captive

Portal, DBMS should be provided for smooth

operation of Wireless Hotspot solutions

8 Necessary Computing Hardware and Storage should

be proposed to handle 10000 users from day one

along with high availability


h) Edge Switches – Type 1

S.No Features Compliance Remarks

1. 4 10/100/1000 Base-T PoE+ ports and additional 2

100/1000X SFP PORTS

2. Should support PoE+ as per IEEE 802.3at with PoE

budget of 120W or more

3. SFP ports will support any combination of

10/100/1000T, 100X, 100FX, 100BX(Bi-directional),

1000X, 1000SX, 1000LX, 1000ZX

4. L2 Features: Should support

• STP, RSTP, MSTP, GVRP, 4K VALNs

(active)

• IGMP v1/v2/v3 snooping, MLD snooping

(MLDv1 and v2),

• IEEE 802.3ac VLAN tagging, IEEE 802.1Q

Virtual LAN (VLAN) bridges

5. Should support IEEE 802.17/equivalent for sub 50ms

ring protection

6. Quality of Service:

Strict priority scheduling, Weighted Round Robin

802.1p remarking, DSCP-to-CoS mapping

7. Security: Should support

• ACL, secure channel by SSL/SSH, SFTP

(secure FTP)

• DHCP snooping/relay, DHCP client/server;

• AAA, 802.1x port-based authentication,

sflow,

• Radius, TACACS+, LAG, sflow

8. Management : Should support:

• CLI, GUI, SNMPv3, LLDP, LLDP-MED

• USB interface for taking backup of software

release files configurations, SSL

• Should have 48 VDC Redundant power inputs

with industrial grade power adapter

9. Certifications: UL/IEC/EN 60950-1, EN61000-6-4, EN61000-6-2

EN61000-4-2 (ESD), EN61000-4-3 (RS), EN61000-

4-4 (EFT)

10. • The switch shall be a rugged, industrial grade

Ethernet switch designed to operate under

harsh environmental conditions including

continuous operational temperature of (0 to

65º+ Celsius), humidity (90%+ condensing)

with min IP 30 Enclosure rating



• The access switch shall also be placed in an

enclosure that provides protection from

humidity, moisture and airborne substances,

rain, wind, dust, high temperature, roadside

pollutants, vandalism, pests, and theft of

equipment.

• Should support DIN rail Mounting

• Vendors should supply industrial grade power

adapter

11. Interoperability: For ease of integration all switches,

SFP’s should of same OEM

i) Edge Switches – Type 2



100/1000X SFP PORTS





1000X, 1000SX, 1000LX, 1000ZX


• STP, RSTP, MSTP, GVRP, VLANs


(MLDv1 and v2),




ring protection


• Strict priority scheduling, Weighted Round

Robin

• 802.1p remarking



(secure FTP)



sflow,

• Radius, TACACS+, LACP, sflow

8. Management : Should support:






9. Certifications:UL, cUL, UL-EU, ROHS Compliant

10. Operating temperature range: 0°C to 45°C (32°F to

122°F)



j) Aggregation Switches – Type1


1 Rugged outdoor Din Rail mountable switch with Min

8 10/100/1000 Base-T port of POE + and 4 *

100/1000 Fx Fibre slots with suitable AC PSU;

Support bi-directional SFP optical for seamless

integration and dual power inputs

2 POE + Standards should be in accordance with IEEE

802.3af and IEEE 802.3at standards with PoE budget

of 230W or more

3 The Switch must support IEEE 802.17 or equivalent

Ring resiliency / Ring protection technology for Sub

50Ms convergence time

4 L2 Features: IEEE 802.3ac, IEEE 802.3az, IEEE

802.1v, IEEE 802.1Q, IEEE 802.1s, IEEE 802.1w,

IEEE 802.1D and should have capability to support

PIM-SM, RIP, OSPF for IPv4 and IPv6 using

software upgrade in future

5 Multicast For Video: IGMP snooping v1 , v2 and

v3, MLD snooping (v1 and v2)

6 Security: Should support ACLs, DHCP snooping,

IEEE 802.1x based port authentication, DHCPv4

(Snooping, server/ client), RADIUS, TACACS+,

SSL, SSH, SSLv3, Port Mirroring, NTP

7 Wire speed traffic classification with low latency

essential for real time streaming and real time Video

and voice applications

8 Management: SNMPv1, v2c and v3, Web GUI, CLI,

USB or equivalent memory card, IPv6 management

features on open standards

9 Operating Temperature: Min of 0 to 70 Degrees or

better

10 Humidity: 5% to 95% or better

11 UL/IEC/EN 60950-1; ROHS Compliance; Vibration

IEC60068-2-6; Min. IP30 Enclosure Rating, DIN

Rail Mounting

12 Interoperability: For ease of integration all switches,



k) Aggregation Switches – Type 2



100/1000X SFP PORTS





1000X, 1000SX, 1000LX, 1000ZX


• STP, RSTP, MSTP, GVRP, VLANs


(MLDv1 and v2),




ring protection

6. Layer 3 Features:

should have capability to support PIM-SM, OSPF,

RIP for IPV4 and IPv6 using software upgrade in

future


Strict priority scheduling, Weighted Round Robin,

802.1p remarking



(secure FTP)



sflow, Radius, TACACS+, LACP, sflow

9. Management Features




10. Operating temperature range: 0°C to 45°C (32°F to

122°F)




l) Internet Gateway Router/Firewall

S.No Specification Compliance Remarks

1 Internet Gateway router / Next Generation Firewall

and Security gateway device with min 2 * SFP

combo WAN ports loaded with Single Mode SFP

modules for Service Provider connectivity and Min 4

10/100/1000 LAN Ports

2 Performance Requirements

3 Min Firewall throughput of 100 Mbps or more after

enabling Application Control, Web Control, VPN

Functionalities

4 Min Concurrent sessions support up to 10000

sessions

5 Min New Sessions support up to 2000 sessions

6 Min VPN Throughput of 20 Mbps or more

7 Layer 3 features

8 Static routing, RIP and RIP ng, OSPFv2 and

OSPFv3, BGP4 and BGP4+

9 IGMP, PIMv4 and PIMv6 , Bridging (LAN / WAN)

10 PPPoE , DHCPv4/v6 client, server, relay, Static,

IPsec traversal, Dynamic NAPT, RADIUS /

TACACS+, IPv6 logo ready

11 Network Resilience

12 VRRP and VRRPv3 , Spanning Tree, RSTP, MSTP

13 Firewall Features

14 Should have DPI firewall, Application control , web

control, Traffic shaping, URL filtering

15 DMZ, Port forwarding, Dynamic NAT

16 Static PPP, L2TPv3 Ethernet pseudo-wires, GRE for

IPv4 and IPv6

17 Management features

18 USB Slot media, RADIUS, TACACS+, SNMP v1 /

v2 and V3 support

19 SSHv1/v2, Syslog & Syslogv6, SNMPv2 & v3,

3G/4G/LTE USB modem

20 Full environmental monitoring of PSU, fan,

temperature and internal voltages.

21 Should be able to send SNMP traps alert to network

managers in case of any failure

22 Safety Standards: UL60950-1, CAN/CSA-C22.2 No.

60950-1-03, EN60950-1, EN60825-1, AS/NZS

60950.1, UL, cUL

23 For ease of integration, NGF, switches, SFP's should

be of same OEM.

24 All NAT logs should be stored in central syslog

server


m) Approved Makes

S.No Components Approved Makes

1 Wireless Controller and Access Points

(All products should be from same OEM)

Cisco/HP-Aruba/Ruckus

2 Switches and SFP (All Switching

components including SFP from same

OEM)

Cisco/HP-Aruba/Allied

Telesis/Ruggedcom

3 Firewall Cisco/Fortinet/Palo-Alto/Allied

Telesis/Sonicwall

4 Servers Cisco/HP/Lenovo/Dell

5 Copper and Fiber Cables TE/Systimax/Molex

6 Racks and Junction Boxes APW/Rittal/Valrack

7 UPS Numeric/APC/Delta

8 DC Power Supply Emerson/Meanwell/Delta

9 HDPE Pipes Any ISI Reputed Make

10 PVC Pipes Any ISI Reputed Make

The tenderers shall offer the Wi-Fi devicesstrictly meeting the above requirements or with

better specifications.

Any material or equipment not specifically stated in the specification but which are

necessary for satisfactory operation of the Wi-Fi devices shall deem to be included in the

scope of supply.

38 | P a g e

ANNEXURE - II

PART-I

Date:____________

From,

Name:

Address:

Ph:

Fax:

E-mail:

To,

The Managing Director,

Tamilnadu Arasu Cable TV Corporation Limited (TACTV),

34 /123, 6th Floor, Dugar Towers,

Marshall’s Road, Egmore,

Chennai - 600 008

Sir,

Sub: Tender for the selection of information technology/ telecom service provider

to supply, install and manage Hardware / Software / Application required to

setup Public Wi-Fi services at designated locations across Tamilnadu–

Submission of Part I –Reg .

Ref: Your Tender Notice Dt. ..........

With reference to your tender notice, we submit herewith our sealed Tender for

the selection of information technology/ telecom service provider to supply, install and

manage Hardware / Software / Application required to setup Public Wi-Fi services at

designated locations across Tamilnaduas specified by TACTV in this tender document.

We enclose the following documents:

1) Tender conditions duly signed in each page

2) Demand Draft no. _______for Rs._______/- (Rupees ________ only), in favour

of “Tamilnadu Arasu Cable TV Corporation Limited”, Drawn on

______________ Bank payable at Chennai, towards Earnest Money Deposit.

3) Authorization letter from the Agency for the person to sign the tender.

4) Compliance report to the technical Specifications as per Annexure-I.

5) Details of the Tenderer (as per Annexure-III).

6) Average annual turnover statement duly certified by a Chartered Accountant (as

per Annexure-IV).

7) List of Service centres in Tamilnadu (as per Annexure-V).

8) Declaration for not having black listed either by TACTV or by any other Govt.

agencies (as per Annexure-VII).

9) Declaration for not having tampered the Tender documents downloaded from the

websites www.tactv.in and www.tenders.tn.gov.in (Annexure-VIII).

39 | P a g e

10) Manufacturer’s authorization form (as per Annexure-X).

11) Proposed Solution (as per Annexure-XII).

12) Undertaking on Compliance and Sizing of Infrastructure (as per Annexure-XIII).

13) Unpriced Bill of Material (as per Annexure-XIV).

14) The copy of certificate of incorporation/registration.

15) Copy of Registered Partnership deed, in case of Partnership Firm.

16) Work Orders issued by the clients.

17) Performance certificate issued by the clients.

18) The Annual Report / certified copies of Balance Sheet, Profit & Loss statement

along with schedules for the last 3 consecutive financial years i.e. FY 2012-13,

2013-14 and 2014-15 (or) FY 2013-14, 2014-15 and 2015-16.

19) Copy of Registration certificate as a firm under TN VAT Act/CST Act.

20) Copy of Service Tax Registration certificate.

21) Copy of PAN allotment Certificate/ PANCARD issued by Income Tax

Department.

22) Latest Assessment orders under TN VAT Act/CST Act.

23) Latest I.T return.

24) Address Proof Document for having their maintenance and service facility in

Chennai City.

25) Resource Details along with certifications.

26) Notarized translated English version of the documents in a language other than

English/Tamil, if any.

Yours faithfully,

SIGNATURE OF THE TENDERER

Encl: As stated above


ANNEXURE – III

DETAILS OF THE TENDERER

S.No. Particulars Description/

Details

Reference Documents Page No.

A Name of Bidder - -

B Contact Details

Address

Telephone No.

Fax

Email

Website

C Incorporation Details Certified copy of incorporation

under Indian Companies

Act,1956

Incorporation Number

Date of Incorporation

Authority

D Sales/Trade Tax

Regn. Details

Certified copy of valid. Service

Tax Registration in India

Service Tax No.

Date

Registration Authority

F Legal Status of

Company

G Name of Authorized

Signatory

Special Power of Attorney, duly

authorizing the person signing

the bid documents to sign on

behalf of the bidder and

thereby binding the bidder

Position

Telephone

Fax

Mobile

Email

H Number & Address of

Offices

a) In India

b) Outside India

Full Name and Signature of the Authorized Representative:

41 | P a g e

ANNEXURE – IV

ANNUAL TURN OVER STATEMENT

The Annual turnover of M/s ............................................................... for the past three years

are given below and certified that the statement is true and correct.

S.no Year Turnover

(Rs. in lakh)

1 2012-2013

2 2013-2014

3 2014-2015

4 2015-2016

Total

Average annual turnover

Note: Average Turnover of any three consecutive financial years will be considered i.e. FY

2012-13, 2013-14 and 2014-15 (or) FY 2013-14, 2014-15 and 2015-16.

DATE :


SIGNATURE OF CHARTERED ACCOUNTANT

(with seal and Address)

42 | P a g e

ANNEXURE- V

LIST OF SERVICE CENTRES IN TAMILNADU

Sl.No Address Contact person Phone/

Mobile Number

1

2

3

4

5

6

7

8


(with seal and address)

43 | P a g e

ANNEXURE – VI

SERVICE LEVEL AGREEMENT (SLA) FOR THE SOLUTION PROVIDED BY

SUCESSFUL TENDERER

Help Desk Service

Severity Resolution Time Penalty

High 2 hours Rs.2,500 per incident

Medium 4 hours

Low 12 hours

90% of the Calls received on the help desk should be resolved

within the given timeframe



Service

Uptime

Service

Window

Acceptable

Limit

Penalties/deductions on non-

compliance

Remarks

Central

Management

Facility

24X7 99.9% • 99.5% - 99.9% -> 1% of the

charges for Central

Management Facility

• 99%-99.5% -> 3% of the

charges for Central

Management Facility

• 98%-99% - >5% of the

charges for Central

Management Facility

• Below 98% -> 20% of the

charges for Central

Management Facility

Public Wi-Fi

Hotspots

8 AM-

10 PM

98% • Per incident per Hotspot

beyond 12-24 hours ->

Rs.2,000

• 24-48 hours – > Rs.5,000

• >48 hours -> Rs.6,000 for

every 24 hours

44 | P a g e

ANNEXURE – VII

CERTIFICATE

Date: __________

Certified that M/s.........................................................../ the firm /company or its partners /

share holders had not been blacklisted by Tamilnadu Arasu Cable TV Corporation Limited

(TACTV), or by any Government Agencies.



45 | P a g e

ANNEXURE - VIII

DECLARATION FORM

Date: __________

a) I/We …………………………………………………………………….. having our

office at …………….. do declare that I/We have carefully read all the conditions of tender

sent to me/us by theTamilnadu Arasu Cable TV Corporation Limited (TACTV), for the

tenders floated vide tender ref.no.__________________________ for theselection of

information technology/ telecom service provider to supply, install and manage Hardware /

Software / Application required to setup Public Wi-Fi services at designated locations across

Tamilnaduand complete the contract as per the tender conditions.

b) I /We have not tampered / modified the tender document in any manner. In case, if

the same is found to be tampered / modified, I/ We understand that my/our tender will be

summarily rejected and I /We am/are liable to be banned from doing business with TACTV

or prosecuted.



46 | P a g e

ANNEXURE –IX

PERFORMANCE BANK GUARANTEE FOR CONTRACT PERFORMANCE

(To be stamped in accordance with Stamp Act)

(The non-judicial stamp paper should be in the name of issuing bank)

Guarantee Bond for Performance Guarantee

1. In consideration of the Tamilnadu Arasu Cable TV Corporation Limited (TACTV),

having its registered office at Durga Towers, 6th Floor, 34/123, Marshalls Road, Egmore,

chennai – 600 008having agreed to exempt

……………………………………………………….. (Hereinafter called “the said

Contractor(s)”) from the demand, under the terms and conditions of an PurchaseOrder

No. ………………………………dated……………made

between…………………………………………and

………………………………………… for (hereinafter called “the saidAgreement”) of

security deposit for the due fulfillment by the said Contractor (s) of the terms

andconditions contained in the said Agreement, on production of a Bank Guarantee for

Rs.……………………….(Rs . ………….. only). We

…………………………………………………(indicate the name of the Bank)

hereinafter referred to as “the Bank”) at the request of……………. …………….

Contractor(s) do hereby undertake to pay the TACTV an amount notexceeding Rs.

……………. against any loss or damage caused to or suffered or would becaused to or

suffered by the TACTV by reason of any breach by the said Contractor(s) of any ofthe

terms or conditions contained in the said Agreement.

2. We, ……………………………………………………………. Bank do hereby undertake

to pay theamounts due and payable under this Guarantee without any demur, merely on

demand from the TACTV stating that the amount is claimed is due by way of loss or

damage caused to or would becaused to or suffered by the TACTV by reason of breach

by the said Contractor(s) of any of termsor conditions contained in the said Agreement or

by reason of the Contractor(s) failure to performthe said Agreement. Any such demand

made on the Bank shall be conclusive as regards theamount due and payable by the Bank

under this guarantee. However, our liability under thisguarantee shall be restricted to an

amount not exceeding Rs. ………………………

3. We, ……………………………………….. bank undertake to pay to the TACTV any

money sodemanded notwithstanding any dispute or disputes raised by the Contractor(s) /

Tenderer(s) inany suit or proceedings pending before any court or Tribunal relating

thereto our liability underthis present being, absolute and unequivocal. The payment so

made by us under this Bond shallbe a valid discharge of our liability for payment there

under and the Contractor(s) / Tenderer(s)shall have no claim against us for making such

payment.

4. We, ………………………………………….Bank further agree that the Guarantee herein

containedshall remain in full force and effect during the period that would be taken for

the performance ofthe said Agreement and that it shall continue to be enforceable till all

the dues of the TACTV under or by virtue of the said Agreement have been fully paid and

its claims satisfied ordischarged or till TACTV certifies that the terms and conditions of

the said Agreement have beenfully and properly carried out by the said Contractor(s) and

47 | P a g e

accordingly discharges thisGuarantee.Unless a demand or claim under the Guarantee is

made on us in writing on or beforethe ……. ………… We shall be discharged from all

liability under this Guarantee thereafter.

5. We,……………………………………………(indicate the name of Bank) further agree

with theTACTV that the TACTV shall have the fullest liberty without our consent and

without affecting inany manner our obligations hereunder to vary any of the terms and

conditions of the Agreementor to extend time of to postpone for any time or from time to

time any of the powers by the TACTV against the said contractor(s) and to forbear or

enforce any of the terms an conditions relating to the said Agreement and we shall not be

relieved from our liability by reasonof any such variation, or extension to the said

Contractor(s) or for any forbearance, act of omission on the part of TACTV or any

indulgence by the TACTV to the said Contractor(s) or byany such matter or thing

whatsoever which under the law relating to sureties would, but for thisprovision, have

affect of so relieving us.

6. This Guarantee will not be discharged due to the change in the Constitution of the Bank

or theContractor(s) / Tenderer(s).

7. We,…………………………………………………… (indicate the name of Bank) lastly

undertakenot to revoke this Guarantee during its currency except with the previous

consent of TACTV inwriting.

8. Notwithstanding anything contained herein, Our liability under the Bank guarantee shall

notexceed Rs………… (In Rupees). This Bank Guarantee shall be valid up

to………………and weare liable to pay the guaranteed and or any part thereof under this

Bank Guarantee only and ifyou serve upon is a written claims or demand or

before……………….(date of expiry ofguarantee).

Dated the……………….day of………….2016

for ………………………………………………..

(Indicate the name of the Bank)

Witness

1. Signature

Name

2. Signature

Name:

48 | P a g e

ANNEXURE- X

MANUFACTURER’S AUTHORIZATION FORM

(To be obtained from the OEM on OEM letterhead)

Tender Ref No.: Date: _______________

To


TamilNadu Arasu Cable TV Corporation Ltd.

Durga Towers, 6th Floor,

34/123, Marshalls Road,

Egmore, Chennai-600 008

WHEREAS_______________________________________ who are officialmanufacturersof

___________________________ having factories at____________________________do

hereby authorize______________________________________ to submit a Bid in relation to

theInvitation for Bids indicated above, the purpose of which is to provide the following

Goods, manufacturedby us ______________________________and to subsequently

negotiate and sign the Contract.

We hereby extend our full guarantee and warranty, with respect to the Goods offered by the

above firm inreply to this Invitation for Bids. We also confirm that the Goods/Services

proposed as a part of the tender shall not be End of Sale / Life / Support for at least 5 years

from the date of bid submission. The products offered by us are of equivalent or higher

specifications as mentioned in the tender.

Signature: _________________

Full Name: _________________

Address: _________________

49 | P a g e

ANNEXURE- XI

CLARIFICATION ON TENDER DOCUMENT FORMAT

BIDDER’S REQUEST FOR CLARIFICATION

Name and Address of the

Organization submitting

request

Name and Position of Person

submitting request

Contact Details of The

Organization / Authorized

Representative

Tel:

Fax:

Email:

S. No Reference(s)

(Section, Page)

Content of Tender requiring

Clarification

Points of clarification

required

1

2



50 | P a g e

ANNEXURE-XII

Proposed Solution including Approach and proposed methodology for both

implementation and operation phase of the project

Proposed Solution document is to be prepared covering the following points but not limited

to

Project Understanding

Project Management Approach & Methodology

Solution Proposed

Hardware sizing document for Central Management facility and Detailed Bill of Material

Proposed Approach & SLA Management

Training

Helpdesk Management



51 | P a g e

ANNEXURE-XIII

Undertaking on Compliance and Sizing of Infrastructure

Date:____________

From,

Name:

Address:

Ph:

Fax:

E-mail:

To,





Chennai - 600 008

Sir,

Sub: Undertaking on Compliance and Sizing of Infrastructure

1. I/We as Service Provider do hereby undertake that we have proposed and sized the

hardware and all software (including perennial and enterprise wide licenses, unless stated

otherwise) based on information provided by TACTV in its tender document and in

accordance with the service level requirements and minimum specifications provided and

assure TACTV that the sizing is for all functionality envisaged in the tender document.

2. Any augmentation of the proposed solution or sizing of any of the proposed solutions

(including hardware and software) in order to meet the minimum tender requirements and/or

the requisite service level requirements given by TACTV will be carried out at no additional

cost to TACTV during the entire period of contract.

Yours faithfully,


52 | P a g e

ANNEXURE-XIV

Unpriced Bill of Material

The bidder shall submit a detailed unpriced Bill of Material (BOM) in the template given below for the solution proposed to meet all the

technical and functional requirements and to comply for the consolidated services specified in this tender document and to meet the SLA

SI.No Product Description Make Model

Datacenter Infrastructure capable to handle 100 Hotspot locations

1 Servers for Hotspot WiFi Management Solution, Network

Management Solution and Helpdesk Management Solution

along with High Availability Options with 99.9% uptime

2 Storage for Hotspot WiFi Management Solution, Network

Management Solution and Helpdesk Management Solution

and Audit Logs storage for 13 Months with 99.9% uptime

3 Wireless Controller with 500 AP License along with HA

4 Applications deployed in Central Management Facility

(Wireless Subscriber Management System for capable of

supporting 10,000 concurrent users, NMS for 100 Hotspot

locations and Help Desk Management Solution)

5 Firewall with DPI, Application Control, VPN

Functionalities, Web Control with HA

6 Layer 3 Stackable Core Switches with HA

7 Racks and Accessories

8 Workstations (i5 Processor, 8GB RAM, 500GB HDD)

along with 24" Display

Hotspot Locations - Tentative Quantity for 100 Locations

1 Supply and Installation of Internet Gateway Firewall

2 Supply and Installation of Aggregation Switch - Type 1

3 Supply and Installation of Aggregation Switch - Type 2

4 Supply and Installation of Field Switches - Type 1

53 | P a g e



5 Supply and Installation of Field Switches - Type 2

6 Supply and Installation of Single Mode SFP Modules for

Switches

7 Supply and Installation of Copper SFP Modules

8 Supply and Installation of Outdoor Access Points - Type 1

(Low Density)


(Sectorial)


(Direct Fiber)


(High Density)

12 Supply and Installation of Indoor Access Points

13 Supply and Laying of STP Copper Cables

14 Supply and Laying of UTP Copper Cables

15 Supply and Laying Single Mode 6 Core OFC Cables

16 Supply and Laying of Outdoor Rated HDPE Pipes

17 Supply and Laying of 1" PVC Pipes

18 Trenching and Refilling (1Mtr Depth)

19 OFC Warning Tape

20 Semi Circular Concrete Slab

21 Supply and Installation of Outdoor Enclosure with IP 65

capability to house Switches, UPS/DC power supply, etc

22 Supply and Erection of 6M Poles with 50mm Dia for

Mounting Access Points and Housing Outdoor Enclosure

23 Supply and Installation of 9U Wall Mount Rack

24 Supply and Installation of 0.5kVA UPS with One Hour

Backup

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25 Supply and Installation of 1kVA UPS with One Hour

Backup

26 Supply and Installation of DC power supply with One Hour

Backup

27 Supply and Installation of 24 Core Fiber LIU with all

loaded Pigtails , Duplex Couplers, Splicing


loaded Pigtails , Duplex Couplers, Splicing

29 Supply and Installation of 6 Core Fiber LIU with all loaded

Pigtails , Duplex Couplers, Splicing

30 3M Fiber LC-LC Fiber Patch Cords

31 RJ45 Jacks

32 5 Mtr STP Patch cords

33 24 Port CAT 6 Patch Panel

34 2 Mtrs UTP Patch Cords

35 Supply and Laying Outdoor Rated Single Mode 6 Core

Fiber Cable through Overhead on Light posts along with

Staywires and accessories



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ANNEXURE -XV

PART-II

From,

Name:

Address:

Ph:

Fax:

E-mail:

To,





Chennai - 600 008

Sir,

Sub: Tender for the selection of information technology/ telecom service provider

to supply, install and manage Hardware / Software / Application required to

setup Public Wi-Fi services at designated locations across Tamilnadu-

Submission of Part – II – Price Offer-Reg

Ref:- Our tender (Technical Bid) submitted today for “selection of

informationtechnology/ telecom service provider to supply, install and manage

Hardware / Software / Application required to setup Public Wi-Fi services at

designated locations across Tamilnadu”

----

In continuation of our above tender, we submit herewith the price offer for the

“Selection of information technology/ telecom service provider to supply, install and manage

Hardware / Software / Application required to setup Public Wi-Fi services at designated

locations across Tamilnadu”as specified by TACTV in this tender document.We agree to

abide by the terms and conditions stipulated by the TACTV and also agree to complete the

entire contract, at the rates quoted by us. The rate quoted and approved by the TACTV in this

tender will hold good as per TACTV tender conditions.

Yours faithfully,


56 | P a g e

ANNEXURE –XVI

PRICE BID

(Amount in Rs.)

SI.No Product Description Qty UOM Basic

price

Excise Duty/

Customs Duty

VAT/

CST

Service

Tax

Total

Price

Datacenter Infrastructure capable to handle 100 Hotspot locations with Three Years warranty

1 Servers for Hotspot WiFi Management Solution,

Network Management Solution and Helpdesk

Management Solution along with High Availability

Options with 99.8% uptime

1 Lot

2 Storage for Hotspot WiFi Management Solution,

Network Management Solution and Helpdesk

Management Solution and Audit Logs storage for

13 Months with 99.8% uptime

1 Lot

3 Wireless Controller with 500 AP License along

with HA 1 Lot

4 Quarterly Service charges for applications

deployed in Central Management Facility (Wireless

Subscriber Management System for capable of

supporting 10,000 concurrent users, NMS for 100

Hotspot locations and Help Desk Management

Solution)

4 Qtr

5 Firewall with DPI, Application Control, VPN

Functionalities, Web Control with HA 1 Lot

6 Layer 3 Stackable Core Switches with HA 1 Lot

7 Racks and Accessories 1 Nos

8 Workstations (i5 Processor, 8GB RAM, 500GB

HDD) along with 24" Display 4 Nos

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price

Excise Duty/

Customs Duty

VAT/

CST

Service

Tax

Total

Price

Hotspot Locations - Tentative Quantity for 100 Locations *** with Three Years Warranty

1 Supply and Installation of Internet Gateway

Firewall 100 Nos

2 Supply and Installation of Aggregation Switch -

Type 1 80 Nos

3 Supply and Installation of Aggregation Switch -

Type 2 20 Nos

4 Supply and Installation of Field Switches - Type 1 100 Nos

5 Supply and Installation of Field Switches - Type 2 100 Nos

6 Supply and Installation of Single Mode SFP

Modules for Switches 400 Nos

7 Supply and Installation of Copper SFP Modules 100 Nos

8 Supply and Installation of Outdoor Access Points -

Type 1 (Low Density) 200 Nos


Type 2 (Sectorial) 50 Nos


Type 3 (Direct Fiber) 25 Nos


Type 4 (High Density) 25 Nos

12 Supply and Installation of Indoor Access Points 200 Nos

13 Supply and Laying of STP Copper Cables 500 Mtrs

14 Supply and Laying of UTP Copper Cables 10000 Mtrs

15 Supply and Laying Single Mode 6 Core OFC

Cables 10000 Mtrs

16 Supply and Laying of Outdoor Rated HDPE Pipes 10000 Mtrs

17 Supply and Laying of 1" PVC Pipes 10000 Mtrs

18 Trenching and Refilling (1Mtr Depth) 5000 Mtrs

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price

Excise Duty/

Customs Duty

VAT/

CST

Service

Tax

Total

Price

19 OFC Warning Tape 5000 Mtrs

20 Semi Circular Concrete Slab 5000 Mtrs

21 Supply and Installation of Outdoor Enclosure with

IP 65 capability to house Switches, UPS/DC power

supply, etc

200 Nos

22 Supply and Erection of 6M Poles with 50mm Dia

for Mounting Access Points and Housing Outdoor

Enclosure

200 Nos

23 Supply and Installation of 9U Wall Mount Rack 200 Nos

24 Supply and Installation of 0.5kVA UPS with One

Hour Backup 200 Nos

25 Supply and Installation of 1kVA UPS with One

Hour Backup 100 Nos

26 Supply and Installation of DC power supply with

One Hour Backup 200 Nos

27 Supply and Installation of 24 Core Fiber LIU with

all loaded Pigtails , Duplex Couplers, Splicing 100 Nos

28 Supply and Installation of 12 Core Fiber LIU with

all loaded Pigtails , Duplex Couplers, Splicing 200 Nos


loaded Pigtails , Duplex Couplers, Splicing 100 Nos

30 3M Fiber LC-LC Fiber Patch Cords 600 Nos

31 RJ45 Jacks 1000 Nos

32 5 Mtr STP Patch cords 250 Nos

33 24 Port CAT 6 Patch Panel 100 Nos

34 2 Mtrs UTP Patch Cords 200 Nos

35 Supply and Laying Outdoor Rated 6C Single Mode

Fiber Cable through Overhead on Light posts along 200000 Mtrs

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price

Excise Duty/

Customs Duty

VAT/

CST

Service

Tax

Total

Price

with Staywires and accessories

Operational and Maintencance charges

1 O&M charges with 24x7 Support - Three L1

resource and One L2 resource on each shift 4 Qtr

Grand Total

Amount in Words: Rupees _______________________________________________________________________________ only

Note:

The above quantity is indicative and bidders are requested to quote all the components as above for fair evaluation purpose. However based on

actual usage, bidder will be paid.



60 | P a g e

Signature of the tenderer with seal

ANNEXURE – XVII

CHECKLIST OF DOCUMENTS

Documents to be enclosed in Part-I:

1. A covering letter on your letter head addressed to The Managing Director, Tamilnadu Arasu

Cable TV Corporation Limited (TACTV), 34 /123, 6thFloor, Dugar Towers, Marshall’s Road,

Egmore,Chennai - 600 008 (as per Annexure-II).

2. Tender conditions duly signed in each page and enclosed in token of accepting the Tender

conditions.

3. Demand Draft no. _______for Rs._______/- (Rupees ________ only), in favour of

“Tamilnadu Arasu Cable TV Corporation Limited”, Drawn on ______________ Bank

payable at Chennai, towards Earnest Money Deposit.

4. Authorization letter from the Agency for the person to sign the tender.

5. Compliance report to the technical Specifications as per Annexure-I.

6. Details of the Tenderer (as per Annexure-III).

7. Average annual turnover statement duly certified by a Chartered Accountant (as per

Annexure-IV).

8. List of Service centres in Tamilnadu (as per Annexure-V).

9. Declaration for not having black listed either by TACTV or by any other Govt. agencies (as

per Annexure-VII).

10. Declaration for not having tampered the Tender documents downloaded from the websites

www.tactv.in and www.tenders.tn.gov.in (Annexure-VIII).

11. Manufacturer’s authorization form (as per Annexure-X).

12. Proposed Solution (as per Annexure-XII).

13. Undertaking on Compliance and Sizing of Infrastructure (as per Annexure-XIII).

14. Unpriced Bill of Material (as per Annexure-XIV).

15. The copy of certificate of incorporation/registration.

16. Copy of Registered Partnership deed, in case of Partnership Firm.

17. Work Orders issued by the clients.

18. Performance certificate issued by the clients.

19. The Annual Report / certified copies of Balance Sheet, Profit & Loss statement along with

schedules for the last 3 consecutive financial years i.e. FY 2012-13, 2013-14 and 2014-15

(or) FY 2013-14, 2014-15 and 2015-16.

20. Copy of Registration c7ertificate as a firm under TN VAT Act/CST Act.

21. Copy of Service Tax Registration certificate.

22. Copy of PAN allotment Certificate/ PANCARD issued by Income Tax Department.

23. Latest Assessment orders under TN VAT Act/CST Act.

24. Latest I.T return.

25. Address Proof Document for having their maintenance and service facility in Chennai City.

26. Resource Details along with certifications.

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Signature of the tenderer with seal

27. Notarized translated English version of the documents in a language other than

English/Tamil, if any.

Documents to be enclosed in Part-II

1. A covering letter on the letter head addressed to The Managing Director, Tamilnadu Arasu

Cable TV Corporation Limited (TACTV), 34 /123, 6thFloor, Dugar Towers, Marshall’s Road,

Egmore,Chennai - 600 008(as per Annexure-XV).

2. Price Bid as per Annexure-XVI of the Tender document.

Note:

Tenders submitted in unsealed cover would summarily be rejected.