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Wildly
Important
Goals
In his course, The 4 Disciplines of
Execution, Franklin Covey teaches that in their
work, people can only concentrate on two to
three big goals over a long period of time. Any
more goals than that become a distraction.
Covey encourages company’s to therefore
pick up to three major goals to work on over
the course of a set period of time. These goals
must be accomplished or the company will fail.
These goals are called Wildly Important Goals
(or WIGS) because if they are not
accomplished, the company will not succeed.
HealthCARE Express set three Wildly
Important Goals all team members must
remember.
1) Amazing Customer Service
If we do not provide amazing customer service,
our guests will take their business elsewhere.
The other two goals do not matter if Goal 1 is
not attained.
2) Financial Success
If we do not accomplish Goal 2, we will not be
able to provide amazing customer service
because we will not be able to afford to pay for
supplies and salaries.
3) Awesome Place to Work
If our team members enjoy coming to work, Goals 1
and 2 will take care of themselves.
Mission
Statement “HealthCARE Express is dedicated to
amazing customer service, financial
success and a great work environment.
We are committed to our customers, our
employees, and our community.”
HealthCARE Express provides high quality
medical care with amazing customer service.
We are dedicated to compassionate,
affordable healthcare in a friendly comfortable
environment. We are committed to putting our
customer’s time and needs as first priority, and
we are committed to providing them much
more than they expect for their money. We are
changing the way people think about
healthcare.
HealthCARE Express believes in being an
active, responsible part of the community. We
participate in community events and activities
and dedicate five-percent of net profits back to
the local community via donations to local
charities and projects. We strive as a company
to have an attitude of gratitude.
HealthCARE Express provides an
organized team approach to the work
environment. We provide our team members
with opportunities to have a challenging,
caring, happy place to work. Our team
members are treated as we would like to be
treated and are well trained and understand
what is expected of them.
HealthCARE Express is results oriented
and blind to race, religion, sex and any factors
other than the ability to bring results and be an
active part of the HealthCARE Express team.
HealthCARE Express is committed to
financial responsibility, and we take seriously
the responsibility we have to provide financial
security for our team members, their families
and the charitable organizations we are
committed to supporting. We constantly revert
to zero based thinking by re- analyzing what
we are doing, improving systems and
innovating new ideas. We strive to run a lean
and mean company.
Equal
Employment Practices
HealthCARE Express has adopted the
following policy regarding Equal Employment
Opportunities to ensure that all team members
recognize the diversity that exists in the
workplace and comply with statutory
requirements involving equal opportunity with
regard to race, color, religion, sex, age,
national origin, disability or any other protected
characteristic as established by law.
HealthCARE Express shall provide equal
opportunity for all individuals without regard to
race, color, religion, sex, age, national origin,
disability or any other protected characteristic
as established by law. Equal employment
opportunity has been, and will continue to be, a
fundamental principle at HealthCARE Express,
where employment is based upon personal
capabilities and qualifications.
This policy of equal employment
opportunity applies to all policies and
procedures relating to recruitment and hiring,
compensation, benefits, termination and all
other terms and conditions of employment.
Appropriate disciplinary action may be taken
against any employee who violates this policy.
At-Will
Employment Your employment with HealthCARE
Express is an employment “at-will”. This
means you are free to separate your
employment at any time, for any reason, and
HealthCARE Express has these same rights.
Nothing in this handbook is intended to change
your at-will employment status. You
acknowledge that no oral or written statements
or representations regarding your employment
can alter the at-will employment status, except
by a written statement signed by the Employee
an offer of the company.
The policy of employment-at-will may
not be modified by any officer or team member
and shall not be modified in any publication or
document. Further, no team member may rely
on oral statements that contradict the at-will
employment policy. The HealthCARE Express
Team Member Handbook is not intended to be
a contract of employment nor legal document.
Compliance HealthCARE Express and its team
members follow all guidelines set forth by the
national, state and local governing bodies. For
any and all questions regarding any of these
guidelines, the following websites are provided
for information:
OSHA Compliance
HealthCARE Express team members who
have a concern about the Occupational Safety
& Health Administration (OSHA) standards
should visit www.osha.gov for information. All
team members are required to attend OSHA
training yearly.
ADA Compliance
HealthCARE Express team members who
have a concern about the Americans with
Disabilities Act (ADA) standards should visit
www.ada.gov for information.
HIPPA Compliance
HealthCARE Express team members that
have a concern about the Health Insurance
Portability and Accountability Act (HIPAA)
standards should visit
www.hhs.gov/ocr/privacy for information. All
team members are required to take HIPAA
training yearly.
Code of
Conduct At HealthCARE Express, your conduct
matters. Living with integrity and following a
clear ethical code produces a good business, a
great place to work and a trustworthy
environment.
HealthCARE Express has adopted the
following statement to articulate its code of
conduct, which, from the founding of the
business, has governed the behavior of our
corporation-officers, directors, salaried and
hourly team members.
All team members and directors of the
organization are responsible to:
1. Conduct themselves and HealthCARE
Express’s business with honesty and integrity,
avoiding both actual and apparent conflicts of
personal or professional interest. This
statement also applies to all business
associates of HealthCARE Express.
2. Promote ethical behavior in the work
environment as a responsible partner among
peers.
3. Comply with laws, rules, and regulations of
federal, state, and local governments and other
appropriate private and public regulatory
agencies that govern our business. While it is
difficult to know the details of these laws, it is
important to know enough to determine when
to seek advice from work team leaders or other
appropriate management personnel.
4. Promptly report dishonest, unethical, or
illegal activities by other employees to
appropriate parties within the organization.
5. Provide full, fair, accurate, timely and
understandable reporting and disclosure in all
documents.
6. Responsibly use and control all tangible and
intangible assets and resources employed or
entrusted from the company. We are obligated
to respect the confidentiality of information
acquitted in the course of our work.
7. Comply with this Code of Conduct knowing
that failure to do so will result in disciplinary
action up to and including termination of
employment.
Reporting & Enforcement
If a team member suspects a possible
violation of the Code of Conduct, HealthCARE
Express policies, or laws, he/she has the
responsibility to contact his/her supervisor
immediately. If the employee wishes to remain
anonymous, he/she should contact the human
resource manager at (903) 791-9355. Such
reporting will be handled confidentially.
Regardless of how any suspected violation
is reported, there will be no form of reprisal for
doing so. HealthCARE Express will investigate
fully all matters related to alleged violations
and take appropriate action.
Team Meetings
Team meetings take place once a month.
The clinics will be closed during the time of the
meeting. Attendance (in-person) at 8 out of 12
staff meetings a year is required. All team
members are to sign-in for the meeting to
receive credit. No team member may sign-in
for another team member.
We create a fun, interactive environment
and active participation at team meetings is
encouraged.
A video of the team meeting is posted
on HealthCARE Express University
(team.healthcareexpress.us). It is the team
member’s responsibility to make sure they
understand everything that was addressed at
the staff meeting.
Fire It is the responsibility of all team members
to be aware of what is happening around them.
Every team member will know the location of
fire extinguishers throughout their worksite and
ensure on a regular basis, through routine
inspection, that fire extinguishers are in proper
working condition and available for immediate
use. Emergency numbers, if not 911, will be
posted.
In the event of a fire inside of a
HealthCARE Express facility, the following
procedures should be followed:
If the fire is small and can be controlled by
the use of an extinguisher, do so immediately.
If equipment or structure is involved and the
fire is out of control, evacuate the building and
then call the fire department.
Every employee must know the location of,
and how to use, a fire extinguisher. When a fire
extinguisher is needed, the following steps
should be followed:
1. Pull pin.
2. Aim nozzle at base of fire.
3. Squeeze trigger.
4. Spray from side to side.
While attempting to extinguish a fire, you
should be 8 to 10 feet away from the base of
the fire.
Evaluations &
Records
Hire Date
A team member’s hire date is defined as
the first day the team member works at
HealthCARE Express.
Evaluation Dates
Evaluations will occur at any time as
deemed necessary by management or your
supervisor. Any team member can request a
meeting with their supervisor at any time to
discuss their performance.
Records of Employment
HealthCARE Express keeps certain records
relating to employment in a personnel file. The
documents contained within that file are the
property of HealthCARE Express and must be
maintained for government and company
record keeping purposes.
Some employment records are kept in
separate files, such as records relating to
medical conditions and leave, records relating
to investigations and records relating to I-9
requirements.
All files connected with a team member are
considered strictly confidential and access will
be limited only to those who have a job-related
need to know the information and who have
been authorized to see the file in question.
If you wish to view the contents of your
personnel file, you should report during off-duty
time or, with permission from your immediate
supervisor, during work time, to the Human
Resources office and file a written request. The
Human Resources department will verify your
identity and set-up a time when you can view
the contents of the file. The HR department
has the right to refuse to let you see parts or all
of the documents contained in your file.
If you would like to get a copy of a company
record relating to your employment, you should
let the HR Department know which
document(s) need to be copied. Copies are 10
cents apiece, payable in advance.
You may not take or alter any document
found within your personnel file. If you disagree
with one of the documents, you may ask the
Director of Human Resources for permission to
add a document containing your comments
regarding the document with which you
disagree.
Following termination or resignation all
employee files are property of HealthCARE
Express.
Random Drug
Testing HealthCARE Express is committed to
having a workforce and workplace that is free
from prohibited, illegal or controlled
substances, including alcohol, drugs, and other
chemicals. HealthCARE Express desires to
have a clear policy on drugs and alcohol, to
communicate such policy to team members,
and to undertake efforts to achieve and
maintain a drug-free workforce and workplace.
HealthCARE Express respects each team
member’s privacy; however, it also recognizes
that misuse of alcohol and abuse of controlled
substances and illegal drugs may impair team
member job performance and create an unsafe
work environment for the team member or
fellow team members, as well as create
possible destruction or damage to company
property.
In order to maintain a drug-free workplace,
all HealthCARE Express team members will
submit to pre-employment and random
monthly drug tests. Team members who refuse
to submit a sample when selected will be
terminated.
If an employee tests positive to any
substance they may be terminated, unless they
can produce a prescription for the drug in
question.
Any team member suspected of being
under the influence of drugs or alcohol while at
work will be subject to a drug/alcohol test. If
the test is positive, the team member will be
terminated unless they can produce a
prescription for the substance in question.
If you observe, or have knowledge of
another team member in a condition which
impairs the team member from performing job
duties, presents a hazard to the safety and
welfare of others, or is otherwise a violation of
this policy, promptly report that suspicion to
your supervisor.
Reasonable Suspicion Testing
Team members may be subject to drug or
alcohol testing if HealthCARE Express has a
reasonable suspicion that the team member
has violated this policy prohibiting the use,
possession, sale, manufacture, solicitation or
transfer of drugs or alcohol while the team
member is working or while he/she is on the
premises or operating HealthCARE Express
vehicles, machinery or equipment.
“Reasonable suspicion” means belief drawn
from specific objective facts and reasonable
inferences drawn from those facts in light of
experience. Reasonable suspicion may be
based upon:
Observable phenomena (such as the
physical symptoms of being under the
influence of drugs or alcohol or the direct
observation of drug or alcohol use while at
work);
A report of drug or alcohol use while at
work provided by reliable or credible sources
and independently corroborated;
Evidence of tampering with a drug or
alcohol test;
Evidence of use, possession, sale,
manufacture, solicitation or transfer of drugs
while on duty or on the premises.
Post-Rehabilitation Testing
HealthCARE Express may require a team
member to undergo substance testing without
prior notice for a period of up to two years,
commencing with the employee’s return to
work following a confirmed positive test,
following participation in a drug or alcohol
dependency treatment program, or at the
request of the company.
Sexual Harassment
HealthCARE Express will not, under any
circumstances, condone or tolerate conduct
which may constitute sexual harassment on
the part of any of its team members. It is our
policy that all team members have the right to
work in an environment free from any type of
illegal discrimination, including sexual
harassment.
All team members are required to complete
a yearly sexual harassment training.
Any team member who feels uncomfortable
or offended by the actions of another team
member should ask them to stop
immediately. If no immediate change in
behavior, team member is to contact HR and
their direct supervisor immediately. Any
team member found to have engaged in such
conduct will be subject to immediate discipline,
up to and including termination.
Sexual harassment is defined as:
Making submission to unwelcome sexual
advances or requests for sexual favors as a
term or condition of employment.
Basing an employment decision on
submission or rejection by a team member of
unwelcome sexual advances, requests for
sexual favors or verbal or physical contact of a
sexual nature.
Creating an intimidating, hostile or offensive
working environment or atmosphere either by:
a) verbal actions, including calling employees
by terms of endearment; using vulgar, kidding
or demeaning language; or
b) physical conduct which interferes with an
employee’s work performance.
At HealthCARE Express, we do encourage
healthy friendships among team members;
however, team members must be sensitive to
acts of conduct which may be considered
offensive by fellow team members and must
refrain from engaging in such conduct.
It is also expressly prohibited for a team
member to retaliate against team members
who bring sexual harassment charges or assist
in investigating charges. Retaliation is a
violation of this policy and may result in
discipline, up to and including termination. No
team member will be discriminated against, or
discharged, because of bringing or assisting in
the investigation of a complaint of sexual
harassment.
Investigation
Any reported allegations of harassment,
discrimination or retaliation will be investigated
promptly, thoroughly and impartially. The
investigation may include individual interviews
with the parties involved and, where
necessary, with individuals who may have
observed the alleged conduct or may have
other relevant knowledge.
Confidentiality will be maintained
throughout the investigation process to the
extent consistent with adequate investigation
and appropriate corrective action. If an
individual is dissatisfied with a supervisor’s
handling of any complaint, the individual must
notify the Human Resources Department.
Volunteerism
HealthCARE Express believes in giving
back to our community. Our community
supports our company and volunteering allows
us to give back. All team members are asked
to participate in a minimum of 2 activies each
year. We encourage all team members to
participate each year in a volunteer program.
Your volunteer activities in the community are
considered as part of your yearly evaluation.
Dress Code As a HealthCARE Express team member,
you are expected to present a clean and
professional appearance. All HealthCARE
Express team members will dress neatly in the
following areas:
Team Members in Patient Care and Billing
Office
Team members are required to wear: blue
jeans without holes in them (no capris); a
HealthCARE Express approved t-shirt; and
closed-toe shoes with backs and socks. Team
members who work in the billing office are
required to wear the same dress code.
Team members are not allowed to wear
sweatshirts or other articles of clothing that
cover their HealthCARE Express t-shirts at any
time while they are on the clock. The only
exception to this is the HealthCARE Express
logoed jackets purchased through
HealthCARE Express. Team members may
wear long sleeves under their t-shirts so long
as they still look professional.
Team members are not allowed to have
facial jewelry and any tattoos should remain
covered while at work.
All team members are required to wear a
HealthCARE Express name badge while on
duty. The first name badge will be provided to
you at no cost. Replacement name badges will
cost $5 each and must be ordered through
your supervisor.
Nursing staff members are required to
supply their own stethoscope and wear a
watch with a second hand.
A team member’s personal hygiene should
not be offensive to patients or co-workers.
Team member should have fresh breath, limit
their use of perfume and cologne, and not
have foul body odor. Professional, neat
appearance is essential for all team members.
All female team members will have their hair
neatly styled and clean with makeup neatly
done. All males will have clean hair and either
clean shaven or well-groomed facial hair. At
no point will a team member be allowed to
work with a sloppy or lazy appearance. Nails
need to be clean and trimmed.
The attire must be neat, clean and be
wrinkle free. Tshirts are to be tucked in. It is
important that you project a professional
appearance.
Providers
HealthCARE Express providers will wear:
dress slacks or blue jeans without holes in
them; and an approved polo or button-up shirt
with the HealthCARE Express logo
embroidered onto it. All other aspects of the
team member dress code apply to providers.
Administrative Team
Administrative team members are required
to dress in a professional manner when they
are not working with patients. They may opt to
wear a HealthCARE Express T-Shirt with
jeans, a logoed polo or button up shirt, or other
professional attire. All other aspects of the
team member dress code apply to members of
the administrative team.
Dress Code Disciplinary Actions
Team members in violation of the dress
code will be sent home to change or fix the
violation, given a written warning and will lose
one point. Multiple violations of this policy will
result in termination.
Driver Safety
Policy The safety and well-being of our team
members is of critical importance to
HealthCARE Express. HealthCARE Express
has a responsibility to not only protect our
team members when on the road but to also
do our part to protect those around us. Team
members required to drive on HealthCARE
Express business at any time are expected to
consistently follow our Driver Safety Policy.
All team members are expected to wear
seat belts at all times while in a moving vehicle
being used for HealthCARE Express business,
whether they are the driver or a passenger. No
more than five team members are allowed to
ride in HealthCARE Express vehicle(s) at one
time.
Engaging in distracting activities including,
but not limited to, using cell phones, eating,
putting on makeup, reading or changing radio
stations or music, is strongly discouraged while
driving, even when in slow-moving traffic.
Team members should pull over to a safe
location prior to engaging in a distracting
activity. Texting while driving is not allowed
Any team member that is found participating in
these activities while driving the HealthCARE
Express vehicle is subject to immediate
termination..
Use of alcohol, drugs or other substances,
including certain over-the-counter cold or
allergy medications that in any way impair
driving ability, is prohibited when driving on
company business.
All team members are expected to follow all
driving laws and safety rules, such as
adherence of turn signals and avoidance of
confrontational or offensive behavior while
driving. A team member is not allowed to drive
any company vehicle unless they have been
added to the insurance policy.
Team members should never allow anyone
to ride in any part of the vehicle not specifically
intended for passenger use and/or any seat
that does not include a working seat belt. Non-
team members are prohibited from driving a
HealthCARE Express vehicle.
Team members must promptly report any
accidents to local law enforcement as well as
to HealthCARE Express. Team members are
expected to report any moving or parking
violations received while driving during
HealthCARE Express business and/or in
HealthCARE Express vehicles.
Failure to adhere to these procedures may
result in disciplinary action up to and including
termination.
Computer Use As a HealthCARE Express team member,
your job will require you to work on various
computers throughout the day. Due to the
importance of maintaining security of patient
information stored on our computers,
HealthCARE Express has a strict computer
use policy.
Network Computing
1) Network resources must be used
responsibly by everyone as misuse by even
one individual has the potential to disrupt
operations.
2) All passwords should be confidential and
should not be disclosed to others.
3) HealthCARE Express reserves the right to
inspect files stored on the network or
computer.
4) Each associate should properly logoff and
shutdown their computer at the end of each
day.
1) E-mail messages are a formal means of
business communication. Do not send non-
business or personal messages. Highly
sensitive or confidential issues should not be
addressed through E-mail. E-mails should be
written in a professional manner and should
only contain information pertaining to the
business.
2) E-mail is HealthCARE Express property, not
the private property of the individual.
HealthCARE Express reserves the right (i) to
read any E-mail message, and (ii) to disclose
any E-mail message to law enforcement
officials or other third parties without prior
consent of the sender or the receiver.
3) Discrimination and harassment are
unacceptable in any form of communication,
including E-mail. This includes any material
which is offensive on the basis of sex, race,
color, religion, national origin, ancestry,
citizenship, pregnancy, age, sexual orientation,
marital or veteran status, medical condition, or
physical or mental disability.
4) If you receive an E-mail message from an
unknown sender, delete the message to
prevent viruses and other hazards. If you
receive an E-mail message for which you are
not intended as the recipient but the sender is
known to you, immediately inform the sender
that the message was sent improperly and
delete the message from your mailbox. The
content and maintenance of your e-mail folders
is your responsibility.
5) Transmitting messages under an assumed
name is prohibited.
Internet Access
Internet access to the worldwide web is
provided by HealthCARE Express to assist
team members only with work-related material.
Personal use of (a) the Internet on
HealthCARE Express provided computers, cell
phones and other equipment or (b) a team
member’s own equipment during the team
members working hours, including social
networking sites such as Twitter, Facebook,
MySpace, texting and blogging is strictly
prohibited. Team members are not allowed
to play games or browse the web during “down
times” or while on breaks. Please note:
1) Employee activity on the Internet is not
private.
2) All communications sent or retrieved over
the Internet are the property of HealthCARE
Express and should be considered public
information.
3) HealthCARE Express reserves the right to
monitor and log associate activity on the
Internet, including site visits, chat, newsgroup,
message boards, e-mail messages, and file
transfers.
4) Revealing company information, customer
data, and trade secrets over the Internet is
prohibited.
5) Any on-line statements that may adversely
affect HealthCARE Express or any of its
associates are prohibited.
6) Any on-line statements about HealthCARE
Express, its position on any issue, or about any
competitor except those authorized by senior
management and/or the legal department, are
prohibited.
7) HealthCARE Express resources must not be
used knowingly to violate local, state, federal
or international laws and regulations.
8) The Internet should not be used for personal
gain or advancement of individual views.
Solicitation of non-company business, or any
use of the Internet for personal gain is
prohibited.
9) Fraudulent, harassing or obscene
communications are prohibited. All
communications on the Internet should have
your name attached. No messages will be
transmitted under an assumed name.
10) Team members are prohibited from
browsing any sites that could be considered
offensive and/or inappropriate for the
workplace.
Copyright and Software
1) Do not attempt to gain access to, copy,
move or remove information, proprietary
software or other programs from files to which
you do not have authorization to view. You
must not copy, distribute, display, or disclose
third party proprietary software without prior
authorization from the licenser. Violation of
copyright and licensing laws may subject you
and/or HealthCARE Express to liability.
2) Do not load any software, including
screensavers, wallpaper, freeware or
shareware onto your computer without prior
consent of the HealthCARE Express IT
Department.
Management and Administration
1) HealthCARE Express reserves the right to
monitor and record all team member computer
and Internet usage without notice. Team
members waive any rights of privacy in
anything they create, store, send or receive on
the computer system. HealthCARE Express
may review computer and Internet activity to
analyze usage patterns and review data to
assure our computer and Internet resources
are devoted to maintaining the highest levels
of productivity.
2) All passwords a team member is using with
HealthCARE Express equipment, systems,
software or files must be provided to
supervision upon request.
Instant Messaging & File Sharing
1) Team members are prohibited from
participating in any form of Instant Messaging
(i.e. AOL Instant Messenger, MSN Messenger,
Yahoo Messenger) other than using the EMR
Instant Messaging Software.
2) All instant messages sent on the EMR
Software are a part of the team member’s
permanent record and should only relate to
business. There is no way to delete these
messages.
3) Team members are prohibited from
participating in any form of Peer to Peer file
transfer such as Napster, Kazaa, Gnutella,
Morpheus, etc...
4) Team members are prohibited from
downloading, sharing, or viewing streaming
video (i.e. DVD movies or film clips) from the
Internet.
Unauthorized Business Usage
Computer usage commonly considered
unethical includes:
1) Unauthorized recreational game playing;
2) Sending chain letters or unauthorized mass
mailings;
3) Non-productive or idle chatting;
4) Inputting, sending, receiving or storing
personal data on HealthCARE Express work
stations, network or data lines;
5) Surfing or visiting websites not directly
related to the HealthCARE Express tasks to be
performed;
6) Using the computer for any illegal or
immoral purposes;
7) Using HealthCARE Express paid time to
seek, refer, send or obtain non-HealthCARE
Express information for personal amusement
or benefit.
Violence in the
Work Place
HealthCARE Express is committed to
preventing workplace violence and making
HealthCARE Express a safe place to work.
This policy explains guidelines for dealing with
intimidation, bullying, harassment, violent acts
or threats of violence that might occur during
business hours or on HealthCARE Express
premises at any time.
Team members are expected to treat co-
workers, supervisors and others with courtesy
and respect at all times. Team members will
not fight, play tricks on others or behave in any
way that might be dangerous to other people.
Acts of violence will not be tolerated. Firearms,
weapons and other dangerous or hazardous
devices and substances are not allowed on the
premises of HealthCARE Express.
If a team member is filling a position that
requires the individual to carry a firearm, this
must be reported in advance to the legal
department so a waiver for this policy can be
made should circumstances ever warrant use
of, or the keeping of any firearm, ammunition,
or other weapon on HealthCARE Express
owned property
HealthCARE Express does not allow
behavior at any time that threatens,
intimidates, bullies, or coerces another team
member, a customer or a member of the
public. HealthCARE Express does not permit
any act of harassment, including harassment
that is based on an individual’s sex, race, age
or any characteristic protected by federal, state
or local law.
Any instance of violence must be
immediately reported to a supervisor. If a team
member reports a threat of violence, he/she
should give every detail possible in a written
format. A team member should not place
himself/herself in danger.
HealthCARE Express will promptly and
completely investigate all reports of violent acts
or threats of violence and will protect the
identity of a person who makes a report when
practical. Until HealthCARE Express has
investigated a report, the company may
suspend a team member, either with or without
pay, if it is deemed necessary for safety
reasons or to complete the investigation.
If a team member commits a violent act,
threatens violence, or violates these guidelines
in another way, the team member will be
subject to disciplinary action, up to and
including termination.
If a team member is having a dispute with
another team member, HealthCARE Express
encourages the team member to talk it over
with his/her supervisor. HealthCARE Express
wants to help team members work out
problems before they become more serious
and possibly violent. HealthCARE Express will
not discipline a team member for bringing
these types of problems to its attention.
Retaliation against any team member who
reports a threat of violence pursuant to this
policy is prohibited.
Criminal Activity Team members must notify the Director of
Human Resources of any criminal conviction,
guilty plea or plea of no contest and deferred
adjudication. The relevance will be assessed
and, if not relevant to the team member’s
position, no adverse action will be taken. If
relevant, continued employment will be
evaluated.
Blood Borne
Pathogens
It is the policy of HealthCARE Express to
provide a safe working environment for every
team member, including preventing infectious
and contagious diseases from occurring.
Office team members generally are not
considered to be at risk for exposure to blood
borne pathogens. That is, as a normal part of
their job, they are not expected to come into
contact with blood or body fluids. Nursing staff
members may come in contact with blood or
body fluids.
There may be times where the potential for
exposure for all team members may occur.
Team members must take precautionary
measures to prevent potential infection or
possible spread of infection to themselves and
others by following these steps:
Treat all blood or body fluids as if they are
infected.
Wear protective gloves.
Use eye and nose protection.
If a team member gets blood or other
potentially infectious material on his/her skin,
immediately wash with soap and warm water.
If a team member gets blood or other
potentially infectious material in his/her eyes,
nose or mouth, flush with running water.
If at any point a team member gets stuck with
a dirty needle they must immediately notify
their direct supervisor and begin the “Needle
Stick Exposure” procedure. The guidelines for
this procedure are available in the lab of each
clinic.
Smoking Policy HealthCARE Express is a smoke free
facility. Patients may smoke in the designated
smoking area in the front of the clinic, but team
members are not allowed to smoke in this
area. Team members are not allowed to
smoke on HealthCARE Express property or on
any adjacent properties to HealthCARE
Express. At no point should any team
member return to their work area smelling of
smoke.
Cell Phone Use Cell phones are not to be used at
HealthCARE Express by team members and
should be left in vehicles or at home.
Executive Committee Members and providers
are permitted to have their company cell
phones on them while at work but should not
use them in patient areas.
Please inform family members and friends
that personal phone calls at work are limited to
emergencies only.
Patient Results
All lab reports and other diagnostic
procedure results are to be given to the patient
by the practitioner only. Patients calling for lab
results should be transferred to the nurse call-
line.
Falsification Any falsification of information as it pertains
to employee or patient records is grounds for
immediate termination.
Gossip Policy
Gossip will not be tolerated. This includes all
work and personal related issues. Gossiping is
grounds for immediate termination.
Facility Care It is the responsibility of all team members
to help maintain the cleanliness of work and
patient areas.
Media Requests Team members are not authorized to
discuss situations involving HealthCARE
Express with the media. Media requests
should be forwarded to the Marketing Director
who will handle all requests on behalf of
HealthCARE Express.
Confidentiality
Team members agree not to disclose or
use any confidential information belonging to
HealthCARE Express. This may include, but
not limited to, information concerning patients,
financial records, business practices, health
information, team member records, and vendor
records. All requests for information shall be
referred to the Chief Operating Officer.
No one is permitted to remove or make
copies of any HealthCARE Express records,
reports or documents without prior
management approval. Disclosure of
confidential information could lead to
termination as well as other possible legal
action.
Workers Comp Workers Compensation benefits are
available for covered team members as
determined by the laws of the State of Texas.
No premium for this coverage is charged to the
team member. All injuries sustained on the job,
even if a team member feels it is minor, must
be reported promptly to their supervisor.
Reimbursement Policy
This policy is set forth in accordance with
income tax regulations 1.162-17 and 1.274-
5(e), as described in the following terms and
conditions:
Any individual who is employed now or
hereafter shall be reimbursed for any ordinary
and necessary business and professional
expense incurred on behalf of HealthCARE
Express only if the following conditions are
satisfied: the expenses are reasonable in
amount; the employee documents the amount,
time and place, business purpose, and
business relationship of each expense with the
same kinds of documentary evidence as would
be required to support a deduction of the
expense on the person’s federal income tax
return; and the team member documents such
expenses by providing HealthCARE Express
with an accounting of such expenses no less
frequently than monthly. In no event will an
expense be reimbursed if substantiated more
than 60 days after the expense is paid or
incurred by the team member.
It is understood that the above conditions
are in large part taken from IRS regulations
1.274-5(e), which provide that “an adequate
accounting means that submission to the
employer of an account book, diary, statement
of expense, or similar record maintained by the
employee in which the information as to each
element of expenditure (amount, time and
place, business purpose, and business
relationship) is recorded at or near the time of
the expenditure, together with supporting
documentary evidence, in a manner which
conforms to all the ‘adequate records’
requirements.”
Reimbursements shall not be paid by
adjusting paychecks by the amount of
business expense reimbursements. Rather all
such reimbursements shall be separately paid
out of HealthCARE Express funds.
Reimbursable business and professional
expenses include local transportation,
overnight travel (including lodging and meals),
entertainment, books and subscriptions,
education, and professional dues as approved.
All expenses need to be preapproved by CFO.
HealthCARE Express shall not include on
the team member’s Form W-2 the amount of
any business or professional expense properly
substantiated and reimbursed according to the
preceding paragraphs. The team member
generally is not required to report the amount
of any such reimbursement as income on his
or her Form 1040.
Any HealthCARE Express reimbursement
that exceeds the amount of business or
professional expenses properly accounted for
by a team member according to the terms of
this reimbursement policy must be returned to
HealthCARE Express within 120 days after the
associated expenses are paid or incurred and
shall not be retained by the team member.
If, for any reason, HealthCARE Express’
reimbursements are less than the amount of
business and professional expenses properly
substantiated by a team member, HealthCARE
Express will report no part of the
reimbursements on the employee’s Form W-2,
and the individual may deduct the
unreimbursed expenses as may be allowed by
law.
Under no circumstances will HealthCARE
Express reimburse a team member for
business or professional expenses incurred on
behalf of HealthCARE Express, which are not
properly substantiated according to this policy.
This requirement is necessary to prevent this
reimbursement plan from being classified as a
“non-accountable” plan, which would then
require the reporting of all such requirements
as taxable income on Form W-2.
All receipts and other documentary
evidence used by a team member to
substantiate the business nature and amount
of his/her business and professional expenses
incurred on behalf of HealthCARE Express
shall be retained by HealthCARE Express.
Team members are encouraged to retain
copies of such evidence.
HealthCARE Express does not intend to
provide tax advice to its team members. Each
team member should secure the advice of a
tax professional according to individual needs.
Travel Reimbursement Policy
Authorization from the Chief Financial
Officer for the account to which travel will be
charged must be properly documented before
expenses are incurred.
Pay Periods &
Administration
Pay Periods
A pay period is semi-monthly beginning
Monday at 12:01 a.m. and ending on Sunday
at 11:59 p.m. Payday is on the 5th
and 20th
of
each month and is direct deposit. If the
payday falls on a Saturday, the team member
will be paid on the Friday before the 5th
. If the
payday falls on a Sunday, the team member
will be paid on the following Monday.
Wage and Salary Administration
Pay ranges have been determined for each
position based on job requirements and market
conditions. HealthCARE Express strives to
keep its pay practices fair and competitive with
similar institutions. Discussion of salaries with
employees other than the HR manager is not
allowed and failure to comply will result in
disciplinary action.
Overtime Pay
HealthCARE Express discourages overtime
work, but when necessary, team members are
expected to work as requested. Non-exempt
employees who are required to work over 40
hours in a week are compensated in
accordance with the Fair Labor Standards Act.
All overtime must be approved by a supervisor.
All unapproved overtime will result in early
dismissal at the discretion of HealthCARE
Express.
Recording Time for Pay Periods
All team members will clock in at the start
of their shift and clock out at the end of their
shift. All full-time team members are scheduled
for 8 hours of work and will be paid for 8 hours
(permitting they do not clock out early from
work on that particular day). All team members
are permitted a lunch break that will be worked
out each shift by their supervisor. All team
members are expected to be back at their
designated work areas on time following their
lunch break.
All team members have a 10 minute
window in which to clock. Team members may
clock in up to, but not more than, five minutes
before their scheduled shift, and up to, but not
more than, five minutes after their scheduled
shift has started. Clocking in any amount of
time before or after the five minute grace
period has past your scheduled shift is
considered tardy.
Any pay request for Benefit Time Off (BTO)
needs to be turned in to the Payroll Office no
later than 8:00 a.m. the day after the pay
period ends. If the end of the pay period falls
on a weekend, you must submit your request
no later than 8:00 a.m. on Monday.
Deductions from Paychecks
HealthCARE Express will make deductions
from team member paychecks that are
required by law and approved deductions that
are authorized by the team member.
Leave for Medical Reasons
A team member seeking leave for medical
reasons (for his/her own illness/injury or for
his/her family member’s illness/injury) may be
required to submit medical certification to
support a request for leave. The team
member’s doctor must complete the form
indicating the impact of the condition upon the
team member’s ability to perform the essential
functions of his/her job. A failure to provide a
completed medical certification may result in a
denial of leave and/or other action. Medical
information furnished pursuant to this policy
will be treated with confidence and will be
maintained separate from the team member’s
personnel file.
During leave for medical reasons,
HealthCARE Express may request the team
member provide periodic reports regarding
his/her status and intent to return to work. If the
team member’s anticipated return to work date
changes and it becomes necessary for the
team member to take more or less leave than
originally anticipated, the team member must
provide HealthCARE Express with reasonable
advance notice (within two business days) of
the team member’s changed circumstances
and new return to work date. If the team
member gives HealthCARE Express notice of
his/her intent not to return to work, the team
member will be considered to have voluntarily
resigned.
During a leave of absence, if a team
member has any paid leave (BTO) available,
the team member must use it. The remainder
of the approved leave, if any, will be unpaid
leave.
Hours of Work
Normal Work Week
For most full-time team members, the
normal work week consists of five, eight-hour,
days for a total of 40 hours per week.
Variations to this schedule are permitted but
must be approved by department supervisor at
the start of your employment. Wages are paid
for hours worked. (See “Pay Periods &
Administration” for more information).
All team members are expected to be at
their work station at their scheduled time. If any
team member will be unable to work their
scheduled shift, they must inform their
supervisor at least two hours before their
scheduled shift starts.
Full-Time vs. Part-Time
A full-time team member is any person that
consistently works 32 hours per week or more.
A part-time team member is any person that
consistently work less than 32 hours per week.
All team members must complete a 90 day
probationary period before benefits start. If a
team member is terminated during this
probationary period, he/she is not eligible to
claim their accrued BTO time.
Breaks & Lunches
Full-time team members are scheduled for
a straight 8 hour shift with an implied lunch
period in the middle of their shift. Your
supervisor will instruct you to take your lunch
period at a time when your work schedule
permits.
Food and drink should never be consumed
in patient areas or in areas where patients and
family members can see team members
eating.
Team members who choose to leave the
building must clock-out and upon return, clock-
in.
Clocking Issues
Only the team member may clock in and
out for himself/herself. If the team member
needs to be clocked in or out and is not in the
clinic, then only the supervisor may clock the
team member. Violation of this policy is
grounds for termination.
If a team member forgets to clock in or out,
he/she must fill out a Clocking Error Form. The
Clocking Error Form must be turned in to the
HR director by Friday before 12:00 p.m. Forms
turned in after this time will be adjusted and
paid the following pay period.
Leaving the Building
If a team member leaves HealthCARE
Express property for any reason (lunch,
breaks, company errands, etc...) he/she is
required to clock out. If a team member leaves
on a company errand, he/she should submit a
Clocking Error Form to their supervisor to have
his/her time adjusted.
Visitors and Off-Duty Employees
Visits by friends, relatives, or other off-duty
team members are strictly prohibited as this
disrupts other team members and the business
flow. At no point should any non-team
member ever be in the work area. Off-duty
team members are strictly prohibited from
performing any work.
Team Member
Benefits
Benefits provided to full-time HealthCARE
Express team members are as follows:
Health Insurance
Dental Insurance
Benefit Time Off (BTO)
In order to participate in the team member
benefits program, team members must fill out
enrollment information through the Human
Resources Department on their date of hire.
Insurance is in effect for full-time team
members on the 1st day of the month following
a 30 day waiting period. Part-time team
members do not qualify for HealthCARE
Express benefits.
Benefit Time Off
Benefit Time Off (BTO) is paid time off.
BTO must be approved by the team member’s
supervisor, and all BTO requests must be
turned in at least two weeks prior to the BTO
date, but no more than one month prior, unless
an emergency situation occurs, or if the team
member is using the BTO time for an illness.
BTO starts accruing on the full-time team
member’s hire date but may not be used until
the end of his/her 90 day probationary period.
Any employee who accrues a minimum of
40 hours and retains a bank of 40 hours may
cash out any BTO over the banked 40 hours
on February 5 and/or August 5 of each year
subject to the following guidelines:
1) The request must be submitted no later
than February 5 and/or August 5 date. .
2) A separate check will be issued on the
25th of the month in which the request was
made. (Please note: BTO is taxable income).
If a team member voluntarily resigns from
employment, BTO will be paid at the discretion
of management. BTO may not be used
during any notice period (ie two-week
notice) .
If a team member is involuntarily separated
from employment, unused BTO will not be
paid.
We encourage team members who would
like to donate any of his/her BTO to help
another team member during a disability or a
crisis. Please submit the request to the CFO
for approval.
Team members are encouraged to take
their BTO for time with their families.
BTO is accrued as follows:
Years of Service Total Hours Hours/Pay
Period
1-3 years service 80 hours 3.33 hours
4-6 years service 120 hours 5.44 hours
7-9 years service 160 hours 6.68 hours
10+years service 200 hours 8.78 hours
Scheduled Time Off
If a team member needs to schedule time
off, he/she is required to complete a BTO
Request for Time Off Form and deliver it to
his/her supervisor before the 20th of the
preceding month. Requested time off is not
guaranteed. Requests for time off cannot be
made more than one month in advance.
Requested time off over the holidays will be
granted on a seniority basis in all departments.
Holidays
Healthcare Express Holidays
A list of holidays may be requested from
the HR department each year in January.
Team members will not be paid for any holiday
unless they are working during the holiday
schedule.
Team Member Birthday
A team member’s birthday is a paid day by
HealthCARE Express. The day must be taken
in the month of the team member’s birthday
but it may not be taken on a Monday. A team
member does not qualify if it falls during the 90
day probationary period.
Jury Duty/Court Appearances
HealthCARE Express will provide unpaid
time off work for jury duty/court appearances. If
you are called for jury duty, you will need to
provide a copy of your jury summons to a
supervisor.
Bereavement Leave
In the event of the death of an immediate
family member, HealthCARE Express will grant
the team member up to three consecutive days
paid leave to attend the funeral services.
Immediate family members for the purpose
of this leave include: spouse, mother, mother-
in-law, daughter, daughter-in-law, father,
father-in-law, son, son-in-law, brother, brother-
in-law, grandparent, sister, sister-in-law, niece,
nephew or grandchild. The relationship can be
either natural, foster, step, or adopted.
Employee Treatment Benefits
If a team member comes to work sick and
wishes to be seen by a HealthCARE Express
provider during his/her shift, the team member
should follow these steps:
1. Check with his/her supervisor to make sure
the team member’s shift is covered while
he/she is being seen by a provider.
2. Once approved by the supervisor, the team
member should clock out and check in as a
patient at the front desk. This includes
providing the team member’s insurance card if
the team member has insurance.
3. The team member should ask a PCT to
place them in the first available room to be
seen by a provider. Team members do not
have to wait in the waiting room to be seen.
4. Following being treated by the provider, a
team member should check-out with the front
desk staff and pay any amounts due at that
time.
Team members given any medication that
could make them drowsy or affect their ability
to make rational thoughts are REQUIRED to
leave work for the rest of the day.
Team members are NEVER to talk to a
provider about any health related issue unless
they have checked in as a patient. This
includes no phone calls or text messages to
the providers seeking medical advice.
Family Medical Leave Act (FMLA)
FMLA allows eligible team members to take
up to a total of 12 work weeks of unpaid time
off (or to substitute earned paid leave in certain
situations) in any 12 month period (as
determined by the employer). In order to
qualify for FMLA, a team member must:
1. Work for a covered employer. A covered
employer is an employer who employs 50 or
more employees.
2. Have been employed by the employer for at
least 12 months.
3. Have been employed for at least 1,250
hours of service during the 12 month period
immediately preceding the commencement of
the leave.
4. Be employed at a work site where 50 or
more employees are employed by the
employer within 75 miles of that work site.
Eligible circumstances that qualify under
FMLA are:
1. Birth of a child, to bond with the child after
birth.
2. Placement of a child with the team member
for adoption or foster care
3. Because the team member needs to care for
a family member* with a serious health
condition**
4. Because the team member’s own serious
health condition** makes them unable to do
the essential functions of their position.
5. Because of any qualifying exigency arising
out of a qualifying family member being a
covered military member given a short notice
deployment order.
*A team member’s spouse, children (son or
daughter), and parents are immediate family
members for purposes of FMLA. The term
“parent” does not include a parent “in-law”. The
terms son or daughter do not include
individuals age 18 or over unless they are
“incapable of self-care” because of mental or
physical disability that limits one or more of the
“major life activities”.
**Serious health condition means an
illness, injury, impairment, or physical or
mental condition that involves:
1. Any period of incapacity or treatment
connected with inpatient care (i.e., an
overnight stay) in a hospital, hospice, or
residential medical care facility; or
2. A period of incapacity requiring absence of
more than three calendar days from work,
school, or other regular daily activities that also
involves continuing treatment by (or under the
supervision of) a health care provider; or
3. Any period of incapacity due to pregnancy,
or for prenatal care; or
4. Any period of incapacity (or treatment
therefore) due to a chronic serious health
condition (e.g., asthma, diabetes, epilepsy,
etc.); or
5. A period of incapacity that is permanent or
long-term due to a condition for which
treatment may not be effective (e.g.,
Alzheimer’s, stroke, terminal diseases, etc.);
or,
6. Any absences to receive multiple treatments
(including any period of recovery there from)
by, or on referral by, a health care provider for
a condition that likely would result in incapacity
of more than three consecutive days if left
untreated.
7. HealthCARE Express has designated the
“rolling” 12-month period measured backward
from the date team member uses any FMLA
leave.
Team Member Point
System The objective of the Team Member Point
System is to provide a fair and straightforward
approach to handling team member
disciplinary related actions.
Each full-time and part-time team member
at HealthCARE Express starts out with six
points on his/her hire date. A Point Count
Record Sheet is placed into each team
member’s file, where all point occurrences are
documented. All files are kept by the team
members’ immediate supervisor.
Each team member will lose a
predetermined amount of points depending
upon the infraction as listed below. When a
team member reaches two points, he/she will
automatically be sent home for a 3 Day
Decision Making Leave without pay. If a team
member ever reaches zero points, the
employee will be terminated.
Attendance Problem Number of Points
Deducted
6-15 minutes late ¼ point
16+ minutes late ½ point
Excused Absence ½ point**
Unexcused Absence 2 points**
No call no show 3 points
Tardy ¼ point
Disciplinary Problems Number of Points
Deducted
Standard disciplinary action 1 point*
*Severe violation of any policy may result in
additional point deductions at the discretion of
the supervisor, up to and including termination.
Standard disciplinary actions include violation
of policies written in employee handbook. (i.e.,
dress code, cell phones, computer use,
smoking, etc...).
**Upon coming to work, a team member
must work at least half of his/her scheduled
shift (i.e. 4 hours of an 8 hour day; 3 hours of a
6 hour day, 6 hours of a 12 hour day) and have
approval from his/her supervisor to leave due
to reasons listed under “Excused Absences”.
Failure to work at least half of a schedule shift
will result in points being deducted.
Excused Absences
1. An unplanned but validated hospitalization
for parent, spouse, or dependent child (unless
event qualifies under FMLA. See “FMLA” for
more information).
2. Illness (If team member or a team member’s
child is sick for multiple days in a row and has
a valid medical excuse from a physician,
he/she will only receive ½ point deduction for
the entire time off).
Unexcused Absences
1. Calling-in for work less than two (2)
hours before the start of an employee’s
scheduled shift.
2. Leaving work early without permission
from a supervisor.
Monday Absences
It is essential for all scheduled team
members to be at work on Mondays, as this is
a very busy day at HealthCARE Express and
absences put a hardship on both patients and
other staff. No team member will be allowed to
request Mondays off. If a team member is
abusing this policy, disciplinary action will
occur. If a team member is sick on a Monday,
he/she should make every attempt to find
another team member to cover his/her shift.
Clocking Corrections
If a team member forgets to clock in or out,
the team member must fill out a Clocking Error
Form.
Points Will Not be Deducted for:
1. Bereavement
2. Team member sent home due to excessive
staffing
3. A documented work related injury
4. Scheduled time off
5. Jury or Witness Duty (provided that court
documentation is given to the employee’s
supervisor and added to the employee file.)
Point Accruals
All team member have the opportunity to
accrue back points lost in the following ways:
1. Maintaining a clean disciplinary record:
After 30 days without a disciplinary action,
a team member will receive one point back to
his/her point count. A team member can
never have more than a maximum of six
points.
2. Volunteering time to benefit the
community or the company:
Employees have the option to participate in
voluntary activities to regain points. Each
activity will have certain requirements for time
spent. The total amount of “bonus points” per
activity will be limited to one point per activity.
Activities will not always be available, as
they are based on the needs of HealthCARE
Express. All activities are optional and may not
be completed during scheduled work time on
the clock. The activity may or may not be
considered as paid time and employees should
remember activities are completely voluntary
on the part of the employee.
a. Taking call when asked to by a supervisor
(minimum 16 hours)
b. Volunteering for special community activities
(minimum 8 hours)
c. Assisting supervisors with projects
(minimum 8 hours)
d. Any other activities left to the discretion of
department supervisors.
Point Count Access
All HealthCARE Express team members
can request to be informed of their personal
point count. Point Counts will be available at
monthly staff meetings from your supervisor.
Warnings & Terminations
3 Day Decision Making Leave
If unacceptable behavior continues, the
supervisor will place the team member on
Decision Making Leave. Decision Making
Leave is a three day unpaid leave during which
time the team member and the company shall
decide if they want to continue the team
member’s employment with HealthCARE
Express. Before returning to his/her next
scheduled shift, the team member must meet
with his/her supervisor. If it is the team
member’s desire not to return to work, he/she
may resign from his/her position.
Team members may not use BTO time to
make up for time off while on Decision Making
Leave.
Termination of Employment
If unacceptable behavior continues after the
Three Day Decision Making Leave, immediate
termination will occur at discretion of the
supervisor.
HCE Reading Program -58% of the US adult population never reads another book after high school. -42% of college graduates never read another book. -80% of US families did not buy or read a book last year. These statistics are staggering. We feel that having the ability to read and choosing not to read is a much worse situation then not having the ability to read. Our hope is that not only will each one of you gain large amounts of knowledge from this but that you will all also realize what amazing things can come from reading a great book. Each book that has been chosen is easy to read and was chosen for a specific purpose. We feel that they will benefit all team members in their relationships, their financial well-being, and to have more confidence. At HealthCARE Express we are looking for superstars, and this will help all team members to continue down that same road. To ensure that all team members have the opportunity to read, we have purchased multiple copies of each book that are available to check out at three locations.
OUTLINE OF THE READING PROGRAM All full time team members, including practitioners, are required to participate in this program (32+ hours/week). Exceptions will be made on a case by case basis for full time students and special circumstances. These situations will be need to be discussed on an individual basis with Pam Reynolds. Books are located at Richmond Road in the conference room, Billing Office (to check out with Samantha), and Longview in the back office. The guidelines for checking them out are at each location. All participating team members will be required to read a minimum of 1 book per quarter (every 3 months). To be eligible for bonuses and/or raises, team members will need to read a minimum of 6 books. (Bonuses and raises will not be automatically given, as there are other requirements of team members to be taken in to consideration.) A written summary of each book that is read needs to be emailed to [email protected] as the book is completed. . This summary will be due no later than the last day of that particular quarter. The summary should explain how the book has impacted you or will benefit you in the future. This will help us to know how these books are affecting our whole team . The first 6 books are now available at all locations. Please remember when the reports are due as there will not be reminders! These are all great books. We hope you enjoy this plan and will benefit greatly from this opportunity!
Pledge of Confidentiality
Confidentiality of all records and client information is essential. All information obtained in connection
with the examination, care, referral or services provided to any person(s) by Healthcare Express, and
any of its subcontractors, volunteers, vendors or students shall not, without the client’s written
consent, be disclosed, except as may be necessary to provide services to the client, or as may be
required by law. However, information may be disclosed:
A. In statistical or other summary forms; or
B. In case reports, but only if the identity of the individual(s) described in the report is not revealed
and cannot be discerned.
Section 83.103 of the Health and Safety Code provides for both civil and criminal penalties against
anyone who violates the confidentiality of persons protected under the law. Healthcare Express
supports the need for confidentiality and will implement disciplinary action toward any person
associated with Healthcare Express who violates confidentiality.
All person(s) participating in any Healthcare Express activity must be informed of our policy regarding
confidentiality. These individuals, regardless of their relationship with Healthcare Express, will receive
two copies of this policy. The statement will be read and discussed with the individual, the individual
will then sign one copy of the policy statement that will be retained on file at Healthcare Express.
I have read this policy and agree to follow the confidentiality guidelines outlined herein.
Printed Name: ____________________________________________________________________
Signature: ________________________________________________________________________
Clocking Correction Form
Employee: ____________________________ Department: ______________________
Today’s Date: _________________________
Reason for Clocking Correction (Please Check All That Apply)
____ Time Clock - Not Working
____ Quest (TimeForce)- Computer Not Working
____ Forgot to Clock-In
____ Forgot to Clock-Out
Date of Clocking Issue:
Correct Time: ____________to ______________
Additional Comments:
__________________________________________________________________________________________
__________________________________________________________________________________________
______________________________________________________
x
Employee’s Signature Date
Printed Name
x
Supervisors Signature Date
Receipt and Acknowledgment of HealthCARE Express
Team Member Handbook
Please read the following statements and sign below to indicate your receipt and acknowledgment of the
HealthCARE Express Team Member Handbook:
I acknowledge I have received my copy or access to the HealthCARE Express Team Member Handbook.
I have read and will abide by all rules and policies in the HealthCARE Express Team Member Handbook,
as well as all additional rules and policies, whether written or otherwise. I acknowledge it is my responsibility to
know the contents of the handbook and to ask for an explanation of anything I do not understand. For
additional explanation, or to report policy violations, I will contact the Human Resources Department.
I understand the policies, rules and benefits described in the handbook are subject to change at the sole
discretion of HealthCARE Express at any time with or without prior notice, in whatever way(s) HealthCARE
Express deems appropriate and advisable.
I understand nothing contained in this handbook or this acknowledgment page, in whole or in part, shall act
as a contract or guarantee of employment.
I understand my employment is “at-will.” This means I am free to separate may employment at any time,
for any reason, and HealthCARE Express has these same rights. Nothing in this handbook is intended to
change my at-will employment status. I acknowledge that no oral or written statements or representations
regarding my employment can alter my at-will employment status, except for a written statement signed by me
and an officer of HealthCARE Express.
I understand the procedures to follow as well as whom to contact for any claim of harassment or sexual
harassment.
I acknowledge and agree that all terms and conditions of employment are subject to temporary or
permanent suspension, variation, modification or elimination, in whole or in part, generally or in particular
cases, in HealthCARE Express’ sole discretion at any time.
I agree to follow and be bound by the rules and regulations of HealthCARE Express at all times during my
employment with HealthCARE Express.
I understand that my signature below indicates I have read and understand the above statements and have
received a copy of, or I have access to, the HealthCARE Express Team Member Handbook.
Print Full Name ______________________________________
Signed _______________________________________________
Date _________________________________________________
Note: The signed original copy of this acknowledgment should be forwarded to the Human Resources
Department with all employment paperwork. An individual cannot begin employment until this signed
form has been received.
