William FaasProduct Management Director

ARINC, EMEA Region

Economical IT Solutions for Today’s Airports

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Agenda

• ARINC’s Airport Business Overview

• Economical Check-in Solutions

• Economical Baggage Management

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ARINC’s Airport Business

• Began in early 1990’s with CUTE (MUSETM)

• Today represents about 30% of ARINC’s commercial (non-military) business turnover

• Over 400 airports have ARINC services of some kind

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ARINC Airport Product Families

Airline Passenger Processing Systems

Agent-Assisted Systems Self-Service Systems

Baggage Management Systems

Public Information Products

Systems and Data Integration

Airport Operations Management

Airport Security Products and Services

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Economical Check-in

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MUSETM Multi User System Environment

• A common use platform used in 120 airports worldwide

BA DCS in London, UK

Icelandair DCS in Reykjavik

Air Canada DCS in Toronto

Common Use Check-on Airport, e.g. BWI

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Tulsa CS

ARINC’s Total Service Offering:

• Software development and maintenance

• Turnkey project management

• Global network connectivity

• System troubleshooting

• Hardware maintenance

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ARINC European MUSE Sites (July 2009)

Airports with over 15 million annual passengers

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Major Airports Equipped with ARINC’s MUSE CUTE System

Europe Heathrow (T1/T2/T3) Manchester Moscow Sheremetyevo (T3)

Munich (T2) Dubai

Americas Las Vegas Dallas-Fort Worth Washington Dulles All Canadian international airports

Asia SingaporeHong KongSeoul Tokyo Narita + 10 Japanese airportsDelhi (T1D and T3) – just awarded

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ARINC’s newest CUTE product: vMUSE

• Based on ‘virtual machine’ technology (creates multiple, ‘virtual’ servers on one physical machine)

• Lower development and support costs for customers

• No more expensive specialised printers required

• Supports 2D barcodes for mobile check-in

ARINC’s first vMUSE system was installed in Bournemouth, U.K. (1 million pax) in November 2008

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VMUSE Enterprise : Common Use Solution for Small Airports

ARINC Hosting Center (London)

Internet VPN

vMUSE

Gateways

Airlines’ DCS

Airport #1

Airport #2

Airport #3

• No servers installed at the airport• Secure Internet connection to ARINC central core system• Simple installation on standard Windows or thin client workstations

Virtual server

Virtual workstations

Virtual workstations

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LocalCheck

• Local Departure Control System

– U.K. developer Damarel – used by 100 airlines worldwide

• May be provided in two ways:

1. as a hosted ASP service from ARINC’s data center, or 2. running on locally-installed servers at the airport

• Can run on any common use check-in platform

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Self-Service Kiosks

• ARINC introduced the first “common use” kiosk in Las Vegas (2001)

• ARINC leads the market with 1200 kiosks installed worldwide

• Hardware independent operation (IBM, IER, OKI)

ARINC kiosks at Vancouver International

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Solutions for Remote Passenger Processing

• Check-in at resort hotels and convention centers including checking bags: ExpressCheck

• Check-in bags on cruise ships the night before docking: OnVoy

• Simple design can be operated by non-airline agents, saving in training costs

(c) Disney

Newly rewritten ExpressCheck and Onvoy are being launched in 2009 to support non-U.S. carriers

ARINC is the pioneer of off-airport check-in

Disneyland Magical Express

Now used by 8 largest cruise lines

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AviCheck: a portable check-in solution for off-airport sites

– Simple, user-friendly interface– Real-time wireless access to the DCS host computer – Boarding pass printed on portable thermal printer– And now supports credit card payments

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Economical Baggage Management

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ExpressDrop: Common bag drop for multiple airlines

• ARINC launched the first one in Las Vegas for U.S. carriers

• New Web-based version for 2010 will support more airlines and international flights

• Saves on limited (and expensive) counter space

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BagLink

• A message broker that translates and routes baggage messages from DCS to airport baggage systems* – all in less than 1 second!

Airlines’ DCS

BHS #1BRS #1

BHS #XBRS #X

Baglink

*Baggage Handling Systems (BHS) Baggage Reconciliations Systems (BRS)

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BagMatch

• A Baggage Reconciliation System – and more!

• Ensures passengers’ bags don’t travel without them

• Collects valuable data on bags for airline and airport operations

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BagMatch – Simple design for operational ease

“….the comprehensive solution to your multi-faceted baggage processing challenges”

Five fully integrated information

views

Any transaction is only “3

clicks” away from any screen

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Not just a BRS but a tool for Airline and Airport Operations

Flight Operations Transit StationsLoad Planning Arrival Stations

Real-time access to bag andULD weights

In case of flight diversion find and offload bags easily

Baggage customer services staff can be informed of missed bags before the flight arrives.

Downstream airports can take on“control” of through bags

Fuel loads can be adjusted based on real weight and profits increased

Minimize aircraft time on the ground

Loading data can be validated for processing claims.

Ensure integrity of baggage info For multi-sector flights

BagMatch

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A Variety of ARINC Services Provided in ASP Model

ARINC Hosting Center (London)

Internet VPN

BagMatch

ExpressCheck

vMUSE Enterprise

AviCheck

vMUSE

LocalCheck

BagMatch

Baglink

DCS Gateways

Airlines’ DCS

AviNet

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Check us out at

THANK YOU!

www.arinc.com