Windows 7: Basic - Camden County College · Topic C: Insert a Table of Contents Topic D: Insert an Ancillary Table Topic E: Manage Outlines Topic F: Create a Master Document Unit

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W i n d o w s 7 :

B a s i c

Topic-Level Outline

Days: 1 Prerequisites: Experience using a personal computer, keyboard, and mouse

Unit 1: The Windows 7 environment

Topic: The Windows 7 desktop

Topic: The taskbar

Topic: Window management

Topic: Windows Help and Support

Unit 2: Files, folders, and libraries

Topic: Folders and libraries

Topic: Working with files

Unit 3: Managing content

Topic: Working with Windows Explorer

Topic: Searching for content

Unit 4: Customizing the environment

Topic: Icons and shortcuts

Topic: Gadgets

Topic: System settings

Unit 5: Internet Explorer 8

Topic: Web browsing

Topic: Tabbed browsing

Topic: Web searching

Topic: Customization

Topic: Multimedia content

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O u t l o o k 2 0 1 6 :

Basic

Topic-Level Outline

Days: 1 Prerequisites: Prerequisite or equivalent experience

Unit 1: Getting Started

Topic A: Navigate the Outlook Interface Topic B: Work with Messages

Topic C: Access Outlook Help

Unit 2: Formatting Messages

Topic A: Add Message Recipients

Topic B: Check Spelling and Grammar

Topic C: Format Message Content

Unit 3: Working with Attachments and Illustrations

Topic A: Attach Filed and Items

Topic B: Add Illustrations to Messages

Topic C: Manage Automatic Message Content

Unit 4: Customizing Message Options

Topic A: Customize Reading Options

Topic B: Track Messages

Topic C: Recall and Resend Messages

Unit 5: Organizing Messages

Topic A: Mark Messages

Topic B: Organize Messages Using Folders

Unit 6: Managing Your Contacts

Topic A: Create and Edit Contacts

Topic B: View and Print Contacts

Unit 7: Working with the Calendar

Topic A: View the Calendar

Topic B: Create Appointments

Topic C: Schedule Meetings

Topic D: Print the Calendar

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Unit 8: Working with Tasks and Notes

Topic A: Create Tasks

Topic B: Create Notes

W o r d 2 0 1 6 :

Basic, MOS Series

Topic-Level Outline

Days: 1 Prerequisites: Windows 7: Basic or equivalent experience


Topic A: Navigate in Microsoft Word

Topic B: Create and Save Word Documents

Topic C: Manage Your Workspace

Topic D: Edit Documents

Topic E: Preview and Print Documents

Topic F: Customize the Word Environment

Unit 2: Formatting Text and Paragraphs

Topic A: Apply Character Formatting

Topic B: Control Paragraph Layout Topic C: Align Text Using Tabs

Topic D: Display Text in Bulleted or Numbered Lists

Topic E: Apply Borders and Shading

Unit 3: Working More Efficiently

Topic A: Make Repetitive Edits

Topic B: Apply Repetitive Formatting

Topic C: Use Styles to Streamline Repetitive Formatting Tasks

Unit 4: Managing Lists

Topic A: Sort a List

Topic B: Format a List

Unit 5: Adding Tables

Topic A: Insert a Table

Topic B: Modify a Table

Topic C: Format a Table

Topic D: Convert Text to a Table

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Unit 6: Insert Graphic Objects

Topic A: Insert Symbols and Special Characters

Topic B: Add Images to a Document

Unit 7: Controlling Page Appearance Topic A: Apply a Page Border and Color

Topic B: Add Headers and Footers

Topic C: Control Page Layout

Topic D: Add a Watermark

Unit 8: Preparing to Publish a Document Topic A: Check Spelling, Grammar, and Readability

Topic B: Use Research Tools

Topic C: Check Accessibility

Topic D: Save a Document to Other Formats

W o r d 2 0 1 6 :

Intermediate, MOS Series

Topic-Level Outline

Days: 1 Prerequisites: Word 2013: Basic or equivalent experience

Unit 1: Organizing Content Using Tables and Charts

Topic A: Sort Table Data

Topic B: Control Cell Layout

Topic C: Perform Calculations in a Table

Topic D: Create a Chart

Topic E: Add an Excel Table to a Word Document (Optional)

Unit 2: Customizing Formats Using Styles and Themes

Topic A: Create and Modify Text Styles

Topic B: Create Custom List or Table Styles Topic C: Apply Document Themes

Unit 3: Inserting Content Using Quick Parts

Topic A: Insert Building Blocks

Topic B: Create and Modify Building Blocks

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Topic C: Insert Fields Using Quick Parts

Unit 4: Using Templates to Automate Document Formatting

Topic A: Create a Document Using a Template

Topic B: Create and Modify a Template

Topic C: Manage Templates with the Template Organizer

Unit 5: Controlling the Flow of a Document

Topic A: Control Paragraph Flow

Topic B: Insert Section Breaks

Topic C: Insert Columns

Topic D: Link Text Boxes to Control Text Flow

Unit 6: Simplifying and Managing Long Documents

Topic A: Insert Blank and Cover Pages

Topic B: Insert an Index

Topic C: Insert a Table of Contents

Topic D: Insert an Ancillary Table

Topic E: Manage Outlines

Topic F: Create a Master Document

Unit 7: Using Mail Merge to Create Letters, Envelopes, and Labels

Topic A: The Mail Merge Feature

Topic B: Merge Envelopes and Labels

E x c e l 2 0 1 6 :

B a s i c

Topic-Level Outline



Topic A: Navigate the Excel User Interface

Topic B: Use Excel Commands

Topic C: Create and Save a Basic Workbook

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Topic D: Enter Cell Data

Topic E: Use Excel Help

Unit 2: Performing Calculations

Topic A: Create Worksheet Formulas

Topic B: Insert Functions

Topic C: Reuse Formulas and Functions

Unit 3: Modifying a Worksheet

Topic A: Insert, Delete, and Adjust Cells, Columns, and Rows

Topic B: Search for and Replace Data

Topic C: Use Proofing and Research Tools

Unit 4: Formatting a Worksheet

Topic A: Apply Text Formats

Topic B: Apply Number Formats

Topic C: Align Cell Contents

Topic D: Apply Styles and Themes

Topic E: Apply Basic Conditional Formatting

Topic F: Create and Use Templates

Unit 5: Printing Workbooks

Topic A: Preview and Print a Workbook

Topic B: Set Up the Page Layout

Topic C: Configure Headers and Footers

Unit 6: Managing Workbooks

Topic A: Manage Worksheets

Topic B: Manage Workbook and Worksheet Views

Topic C: Manage Workbook Properties

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E x c e l 2 0 1 6 :

Intermediate

Topic-Level Outline

Days: 1 Prerequisites: Excel 2013: Basic or equivalent experience

Unit 1: Working with Functions

Topic A: Work with Ranges

Topic B: Use Specialized Functions

Topic C: Work with Logical Functions

Topic D: Work with Date & Time Functions

Topic E: Work with Text Functions

Unit 2: Working with Lists

Topic A: Sort Data

Topic B: Filter Data

Topic C: Query Data with Database Functions

Topic D: Outline and Subtotal Data

Unit 3: Analyzing Data

Topic A: Create and Modify Tables

Topic B: Apply Intermediate Conditional Formatting

Topic C: Apply Advanced Conditional Formatting

Unit 4: Visualizing Data with Charts

Topic A: Create Charts

Topic B: Modify and Format Charts

Topic C: Use Advanced Chart Features

Unit 5: Using PivotTables and Pivot Charts

Topic A: Create a PivotTable

Topic B: Analyze PivotTable Data

Topic C: Present Data with Pivot Charts

Topic D: Filter Data by Using Timelines and Slicers

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A c c e s s 2 0 1 6 :

Basic, MOS Edit ion

Topic-Level Outline

Days: 1 Prerequisites: Windows XP or Windows 7


Topic A: Orientation to Microsoft Access

Topic B: Create a Simple Access Database

Topic C: Get Help and Configure Options in Microsoft Access

Unit 2: Working with Table Data

Topic A: Modify Table Data

Topic B: Sort and Filter Records

Unit 3: Querying a Database

Topic A: Create Basic Queries

Topic B: Sort and Filter Data in a Query

Topic C: Perform Calculations in a Query

Unit 4: Using Forms

Topic A: Create Basic Access Forms

Topic B: Work with Data on Access Forms

Unit 5: Generating Reports

Topic A: Create a Report

Topic B: Add Controls to a Report

Topic C: Enhance the Appearance of a Report

Topic D: Prepare a Report for Print

Topic E: Organize Report Information

Topic F: Format Reports

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P o w e r P o i n t 2 0 1 6 :

Basic (MOS Edit ion)

Topic-Level Outline



Topic A: Navigate the PowerPoint Environment

Topic B: View and Navigate a Presentation

Topic C: Create and Save a PowerPoint Presentation

Topic D: Use PowerPoint Help

Unit 2: Developing a PowerPoint Presentation

Topic A: Select a Presentation Type

Topic B: Edit Text

Topic C: Build a Presentation

Unit 3: Performing Advanced Text Editing Operations

Topic A: Format Characters

Topic B: Format Paragraphs

Topic C: Format Text Boxes

Unit 4: Adding Graphical Elements to Your Presentation

Topic A: Insert Images

Topic B: Insert shapes

Unit 5: Modifying Objects in Your Presentation

Topic A: Edit Objects

Topic B: Format Objects

Topic C: Group Objects

Topic D: Arrange Objects

Topic E: Animate Objects

Unit 6: Adding Tables to Your Presentation

Topic A: Create a Table

Topic B: Format a Table

Topic C: Insert a Table from Other Microsoft Office Applications

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Unit 7: Adding Charts to Your Presentation

Topic A: Create a Chart

Topic B: Format a Chart

Topic C: Insert a Chart from Microsoft Excel

Unit 8: Preparing to Deliver Your Presentation

Topic A: Review Your Presentation

Topic B: Apply Transitions

Topic C: Print Your Presentation

Topic D: Deliver Your Presentation

P o w e r P o i n t 2 0 1 6 :

Advanced (MOS Edit ion)

Topic-Level Outline

Days: 1 Prerequisites: PowerPoint 2013: Basic or equivalent experience

Unit 1: Slide masters and transitions

Topic A: Slide masters

Topic B: Transitions and timings

Topic C: Custom slide shows

Unit 2: Graphics and media

Topic A: Modifying graphics

Topic B: Media clips

Topic C: Animations

Topic D: Photo albums

Unit 3: Customizing slide elements

Topic A: Working with SmartArt graphics

Topic B: Customizing tables

Topic C: Working with charts

Unit 4: Action buttons and equations

Topic A: Action buttons

Topic B: Equations

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Unit 5: Integrating Microsoft Office files

Topic A: Applying content from a Word outline

Topic B: Embedding and linking content

Unit 6: Finalizing and distributing presentations

Topic A: Reviewing and finishing

Topic B: Distributing presentations

Unit 7: Customizing PowerPoint

Topic A: Application settings

P C D a t a S t o r a g e -

G o o g l e D r i v e™

Topic-Level Outline

Days: 1 Prerequisites: Prerequisite or equivalent experience


Topic A: Navigate Google Apps

Topic B: Communicate Using Gmail

Unit 2: Storing Documents Using Google Drive

Topic A: Add Folders and Files

Topic B: Manage Folders and Files

Unit 3: Collaborating Using Google Docs, Slides, and Drawings

Topic A: Collaborate Using Google Docs

Topic B: Collaborate Using Google Slides

Topic C: Collaborate Using Google Drawings

Unit 4: Collaborating Using Google Sheets and Forms

Topic A: Collaborate Using Google Sheets

Topic B: Collaborate Using Google Forms

Unit 5: Communicating Using Google Hangouts

Topic A: Communicate Using Hangout Conversations

Topic B: Communicate Using Hangout Video Calls

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Unit 6: Managing Schedules Using Google Calendar

Topic A: Create Events

Topic B: Customize Your Calendar

Topic C: Create an Additional Calendar

Topic D: Manage Tasks

Unit 7: Collaborating Using Google Sites

Topic A: Create a Google Site

Topic B: Edit a Google Site

Topic C: Manage a Google Site

Business Etiquette and Personal Professionalism

About the Program:

Regardless of age, regardless of position, regardless of the business we happen to be in, all of us need to

understand the importance of branding. We are CEOs of our own companies: Me Inc. To be in business

today, your most important job is to be head marketer for the brand called You. “When something is

well-designed, it becomes significant and people grow to depend on it – it becomes essential.” While

John Jenson was referring to the Golden Gate Bridge when he said this, it also applies to people. Have

you positioned yourself in that way? Do others see you as being vital to the organization? Does the

contribution you make have such an impact that people depend on you day in and day out? Becoming a

person that “matters” in an organization requires that you pay attention to the way others perceive

you.

Program topics include:

Understand the ‘unspoken truth’ that attitude and personal behavior are vital to long-term success.

Be able to describe behaviors which positively impact the office environment. Understand the importance of being:

o Positive and proactive o Accountable and flexible o Cooperative and respectful

Identify ways to communicate more effectively with peers and managers.

Design, package and deliver your personal brand so that you become essential to an

organization and matter as a professional

Communication: Written Skills (E-mail Etiquette) E-mails have become a leading mode of communication in business today. Consequently, the

purpose of this workshop is to assist you in creating a more professional and effective

electronic message. Your trainer will help you learn how to design and create an e-mail that is

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more businesslike in language and content. Some of the topics include, general formatting,

how to write without tone, create a great headline, know your audience, and additional tips of

do’s and don’ts of e-mail etiquette.

Upon completion of the training, participants will know how to:

Describe the general format of e-mails.

Increase their professionalism by designing effective e-mails for their company

Use proper etiquette in electronic communication

Identify rules of e-mail writing for better interpretation by reader

Create efficiency: e-mails that get to the point are more effective

Write more effective email communication

Communication: Written Skills (Business Writing)

For those who must write as part of their job, being able to write well is a real career boost.

Learn how to enhance your organizational profile and capture your thoughts on paper so they

are strong and persuasive, but at the same time clear, concise, complete and correct.

Upon completion of the training, students / participants will be able to:

Learn the value of good written communications to make writing clear, concise, complete and correct

Learn how to proofread their work so they can feel confident it is clear, concise, complete and correct

Have an opportunity to apply these skills in real work applications

Change and How to Deal With it

Upon completion of the program, participants will be able to: -Accept there are no normal or abnormal ways of reacting to change, but that we must start from where we are.

-See change not as something to be feared and resisted but as an essential element of the world to be accepted. -Understand that adapting to change is not technical but attitudinal. Change is not an intellectual issue but one that strikes at who you are. -Recognize that before we can embrace the way things will be, we must go through a process of grieving, and of letting go of the “way things use to be.” -See change as an opportunity for self-motivation and innovation. -Identify strategies for helping change be accepted and implemented in the workplace.

Program Topics Include:

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The Change Process & The Change Cycle The Three stages Of Personal Change Who Moved My Cheese The Pace of Change The Pyramid Response to Change The Four Room Apartment Strategy Controlling Change & Resistance to Change Strategies for Dealing with Change Stress Management Techniques Facts About Attitudes

Emotional Intelligence

Emotional intelligence, also called EQ, is the ability to be aware of and to manage emotions and

relationships. It’s a pivotal factor in personal and professional success. IQ will get you in the door, but it

is your EQ, your ability to connect with others and manage the emotions of yourself and others, that will

determine how successful you are in life.

We have all worked with and listened to brilliant people. Some of them were great and… well, some

were not so great. The mean and the meek and all those in between can teach us more than they

realize. When we look at the truly extraordinary people who inspire and make a difference you will see

that they do this by connecting with people at a personal and emotional level. What differentiated them

was not their IQ but their EQ – their emotional intelligence.


o Understand what emotional intelligence means o Recognize how our emotional health and physical health are related o Learn techniques to understand, use, and appreciate the role of emotional

intelligence in the workplace o Understand the different emotions and how to manage them o Create a personal vision statement o Understand the difference between optimism and pessimism o Validate emotions in others

Supervisory Skills – Going From Good to Great

The Extraordinary Leader is designed to help leaders shift their way of thinking about leadership

from the conventional idea that leaders are born to the fact that anyone can be a great leader.

After completing the Workshop, participants will be able to: -Articulate the difference between good leaders and great leaders

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-Describe and explain the five key insights about leadership -Define the 16 competencies of high performing leaders -Understand the concept of powerful combinations of strengths and their importance to leadership effectiveness -Explain the difference between weaknesses and fatal flaws -Apply strengths and behaviors that demonstrate leadership effectiveness in workplace situations What separates an average leader from an extraordinary leader? Internationally acclaimed

leadership authority Jack Zenger provides some compelling answers. Drawing from his

extensive research and best-selling book, Jack helps demystify the journey from good to great,

exploring five key characteristics of extraordinary leaders. Video learning, facilitated workshop

activities and industry-specific case studies make this program ideal for mid-manager and

executive level leadership initiatives.

Supervisory Skills for New Supervisors

This workshop is designed to help you overcome many of the supervisory problems you will

encounter in your first few weeks as a boss—whether you are a team leader, a project manager

or a unit coordinator. Dealing with the many problems a new supervisor encounters isn’t easy

but it doesn’t have to lead to discouragement.


Help clarify roles and responsibilities of the new job Adjust to the new role with confidence and an assurance you can handle the

position Develop your communication skills in listening, asking questions and giving

feedback to employees. Develop a technique for making sure you give employees instructions that are

clear and understood, Identify some techniques to deal with employee challenges such as squabbles,

complaints and laziness Recognize the importance of being visible and available to employees Understand the importance of developing good relationships with employees

and peers, so you are seen as fair and consistent.

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Time Management Boot Camp Why are there so many different organizational systems and time management methods out

there? The answer is simple: it’s like any other personal challenge, like weight loss or money

management. There is no simple, one size fits all answer. You must build a solution that works

for you.

Over the course of this workshop, we will explore various time management and organizational

tools and techniques so that you can build a customized productivity plan for your personal and

professional lives. At the end of the course, you will emerge with a plan that works for you, so

that you can start regaining control of your life!


Identify what personal efficiency is, what skill sets can improve your personal productivity, and what attitudes we should cultivate

Explain why multi-tasking is a myth Describe what role long-term goals play in short-term efficiency Share a personal vision and develop dreams and goals from it Apply the 80/20 rule and learn how it should affect planning Identify the characteristics of a good organizational system Develop a plan for an efficient workspace, including a customized information

center and a filing system Apply a system that will allow you to process any type of information that

crosses your desk, including e-mail, electronic files, paper files, voice mail, text messages, and drop-in visitors

Use the Eisenhower principle to prioritize work Say no Use routines to simplify your life Understand why you procrastinate and develop methods for tackling tasks Apply ideas and tools to make your household more productive and efficient

The Incredible Customer Experience

This workshop is for any employee who deals with the public or who serves those who do deal

with the public. Customer service skills can increase your value to your company and advance

your career at the same time.


Defining Customer Service Meeting Expectations Setting Goals & Targets

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Communication Skills for Excellent Customer Service Fundamental Techniques for Handling People Tools for Dealing with Difficult People The Problem Solving Process Seven Steps to Customer Problem Solving Resolving Conflict Service Pride is a Team Effort De-stress Options You Can Use Right Now

English as a Second Language (ESL) The ESL program provides instruction on 3 levels. Each level is 40 hours in length and will focus on listening, speaking, reading and writing. It is highly recommended that students begin in level 1 and work through level 3. This course is designed for students are varying levels of proficiency and the curriculum has been designed for multi-level instruction to ensure that there is success for every student.

Spanish in the Workplace The rapid growth of the Hispanic population & workforce has created critical communication challenges for business, government and education. These language barriers often result in serious accidents, quality mistakes, and poor service where it matters most – in the workplace. This program is designed to cut through language barriers by enabling adults to communicate, simply but effectively, with Spanish-speaking co-workers, customers or citizens. No prior Spanish language experience necessary.

Problem Solving: Dealing with Difficult People During this one-day workshop, you will learn:

- How your attitudes and actions impact others - New and effective techniques for dealing with difficult people - Coping strategies for dealing with difficult people and difficult situations - How to identify times when you have the right to walk away from a difficult situation - Techniques for managing and dealing with anger

Introduction and Course Overview You will spend the first part of the day getting to know participants and discussing what will take place during the workshop. Students will also have an opportunity to identify their personal learning objectives.

- Reciprocal Relationships -This lecture will examine the idea that, in a relationship with another person, our expectations are likely to be a self-fulfilling prophecy.

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- Dealing with Change - During this session, participants will examine change through a

panel discussion and small group work.

- The Agreement Frame - Anthony Robbins, and many other communicators, suggests we become skillful at using what he calls The Agreement Frame. This session will explore this idea and practice applying it.

- The Ten Commandments of Change - Sam Deep and Lyle Sussman suggest there are

Ten Commandments associated with change. Participants will look at these commandments and see how they can be applied.

- Preventing Problems - There are several key ways that we can prevent problems from

occurring. These methods will be examined in a lecture and in small group work.

- Dealing with Problems - Participants will work in small groups to explore eight ways of dealing with problems.

- Causes of Difficult Behavior - This lecture will look at the four fears that everyone has

and how we can cope with them.

- The Five-Step Process - During this session, we will look at a five-step process that can help participants resolve conflict.

- Changing Yourself - Earlier we discussed how our attitudes and actions impact others. In

this session, we will take a deeper look at how negative attitudes can cause negative interactions, and what we can do to turn those attitudes around.

- Why Don’t People Do What They Are Supposed To? - There are a million possible

answers to this question, but we will discuss the ten most common reasons.

- Managing Anger - This session will share some techniques others have used to manage their anger. Participants will be encouraged to share their own experiences and techniques.