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Service Overview
Our Brand Statement –
Why Windstream?
We are a nationwide, enterprise-focused communications
and technology service provider with a commitment to be
our customers’ trusted advisor. By being more tenacious
and attentive than our competitors, we deliver the right
combination of smart solutions and personalized service.
Top Business Challenges We Address
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Ensuring uptime of critical business applications / Disaster Recovery
Strategic Outsourcing
Extension of IT staff with 24 x 7 engineering support
Allows customer to focus on their core business
Eliminating the costly hardware refresh cycle including maintenance fees by leveraging Infrastructure as a Service
Time to market
Infrastructure scalability
WHS Division Overview
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Synopsis
Delivery
Experience
Facilities
Leading Provider of Infrastructure as a Service (IaaS)
10+ years
1000+ customers
(23) Data Centers
SSAE16 SOC1
2N Power Infrastructure
100% Uptime SLA
Cloud Dedicated Colocation
H i - T o u c h T M M a n a g e d S e r v i c e s
Who is Windstream Hosted Solutions?
• SSAE 16 Soc 1 Type II• Power redundancy• Environmental controls
Enterprise Class Facilities
• 11+ years experience• 80+% of customers host
production level environments
Proven Track Record
Unmatched Technical Expertise
• Consultative, technical sales process
• 24 x 7 support
Hi Touch Service
Enterprise-class solutions designed
from the ground up for the SME
• Extensive experience deploying complex solutions
• Short time to market• PCI, SOX, HIPAA
Data Center Presence
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23 Existing Data Centers
Many more Carrier Grade Data Centers
Nationwide Network Presence. Local Support.
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Hi-Touch Managed Services
Cloud Types
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WHS Services Offered
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• Options: Private, Public, Hybrid and Cloud storage options
• 99.99% SLA is met via a robust, scalable fully redundant architecture
Trusted Cloud
• WHS procures and finances equipment for the customer
• Monthly fee includes space, power, proactive hardware monitoring and on-site sparing with a 99.5% - 99.9% SLA
Dedicated Systems
WHS Services Offered
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• OS management, monitoring, LAN switch and firewall management, enterprise storage services, application management, database administration and disaster recovery
• Layered on top of cloud, dedicated and colocation services
Managed Services
• SSAE 16/SAS70 Type II 24/7/365 data centers
• State of the art Network Operations Center (NOC)
• 100% uptime guarantee on power availabilityColocation
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The Hybrid Data Center
Public Cloud
Attributes:
High end, HA infrastructure
Support multiple OS
Robust SLAs
Individual node uptime reliability
Per server or resource pool solution
Best fit for:
Any application requiring high performance, security and availability
Production environments
Test, dev, QA
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Public Cloud Example
The Gund Company hosts their Enterprise Resource Planning software on Windstream Hosted Solutions’ Public Cloud offering
Gund was seeking to avoid purchasing additional hardware needed to run the environment for their China plant
Our Public Cloud provides the ability to burst at peak times, accommodating spikes in traffic, all within a highly available solution
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Public Cloud Example
Scalability – additional compute resources on demand as work flow demands and growth demands
Availability – Ability to provide 24x7 follow the sun availability and access.
Staff Extension - If China or West Coast employees have issues our infrastructure and staff are there – no need for Gund to have 24x7 support on staff, as would be needed if in HQ and they were maintaining. No need to maintain infrastructure and staff across world.
Resource Utilization – With plants in different time zones can share same resources – East Coast not using available for West Coast, US not using available for China, etc. Versus one to one
Availability – Redundancy of public cloud to assure access to applications
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Private Cloud
Private Cloud Infrastructure
Semi-elastic resource pools with some automation, but all hardware dedicated to one tenant
Can be either on premise or hosted by 3rd party
Highly secure, highly available
Best fit for:
Environments requiring the highest level of security
Organizations with heavy regulatory requirements
Specialized hardware, OS, or software licensing requirements
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Private Cloud Example
Sports Endeavors flagship property soccer.com is the primary online retailer for World Cup merchandise
Soccer.com is hosted on Windstream Hosted Solutions’ Private Cloud offering
In preparation for the upcoming World Cup, Sports Endeavors added additional servers to the VMware cluster and additional bandwidth to provide increased capacity to handle spikes in traffic from World Cup
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Private Cloud Example
Compliance – International commerce requires private cloud
Scalability – as needs predictable can scale private cloud in preparation for time needed
Availability – 24x7 follow the sun clients, always on is needed
Staff Extension – support worldwide 24x7 staffing utilizing WHS solution and services as their staff. Solve issues at 3PM or 3AM weekdays, weekends for users
Resource Utilization – Compute resources follow demand – East Coast, West Coast, Europe, Asia, etc. and are dynamic and shared
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Hybrid Cloud
What is hybrid cloud?
Configurations that combine
Virtual and physical elements
Corporate assets
Co-located assets
Public cloud services
Best fit for:
Companies that want to take advantage of the benefits of cloud while maintaining the ability to meet requirements which include the use of a physically separate environment
Regulatory compliance such as PCI
Performance concerns such as large CPU demands as may be required by certain database environments
Existing physical infrastructure has not depreciated but additional capacity is required
Overflow burst capacity19
Hybrid Cloud Example
Belk is the nation's largest privately-owned mainline department store
They used a single hybrid cloud environment for both DR and QA
Using VMware virtualization they’re able to utilize the environment for both QA and DR – in the event of a declaration, they’ll power down the QA environment to spin up DR
Leveraging the same infrastructure for two purposes results in significant cost savings
Virtualization provides incredible flexibility and very low RTO
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Hybrid Cloud Example
Scalability – Black Friday need for infrastructure resources quickly for unexpected growth
Compliance – sensitive data in private/dedicated infrastructure
Staff Extension/Availability – Customer are not 9-5 –allows them to have always on employees to take care of systems and infrastructure without having 24X7 payroll to support infrastructure for the 2 AM shopper
Resource Utilization – Quality Assurance infrastructure and resources can easily be moved to production if/when needed, then move back.
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The State of Disaster Recovery Today
The recovery challenge…
38% of companies back up mission-critical
applications/data to tape, and manually transport them
offsite (Forrester/DRJ)
The average time to recover after a disaster was 18.5
hours, up from 17 hours in 2007 (Forrester/DRJ)
Companies lose an average of $84,000 every hour of
downtime (IDC)
Yearly cost of downtime at almost one-third of companies
is estimated at > $3.9MM (Aberdeen)
Key Challenges
► Don’t consistently backup/ replicate data off-site
► No infrastructure to recover to or test with
► Lack of skills & available personnel in emergency to do complex recoveries
► No real-world experience recovering complex applications
► Growing volume of data with new complexity from virtualization
Less than half of firms have a disaster
recovery plan
Disaster Recovery as a Service
WHS’ unique new recovery hosting service for protecting critical applications from site or regional outages. DRaaS combines the best of replication, cloud and virtualization technologies to offer a fully-managed failover into the cloud.
Provides continual replication of customer servers (both physical and virtual) into WHS cloud environment with application-consistent protection for key applications such as Exchange, SQL Server, Oracle, SAP and Blackberry Enterprise Server
Pre-configured virtual networking solutions for IPSEC VPN and MPLS connectivity allow secure replication over existing VPN solution while providing fast recovery
Provides fully-managed recovery of servers and storage upon test or declaration, allowing customers to quickly restart their applications. Optional application-layer professional services are available if required from our 24x7 managed services teams
Enables customers to easily and non-disruptively test disaster recovery plans without distracting IT staff from other business priorities
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Gartner predicts that by 2014, 30% of mid-sized business will have adopted
recovery-as-a-service (RaaS) solutions.
Disaster Recovery as a Service
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Gartner predicts that by 2014, 30% of mid-sized business will have adopted
recovery-as-a-service (RaaS) solutions.
Competitive Advantages
Diverse products/Hybrid solution
Resource allocation/capacity planning and awareness
MPLS Network/Secure Connectivity
Awareness and access to physical locations (audits, etc)
On demand/as needed engineering and operations support
Industry leading SLA’s
Account Team and technical support access – pre and post sale
Financial stability and cap ex of Windstream, dedicated business unit
Growth/Migration path for customers
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Questions?