Winnie V. MitullahDISCUSSION NOTES

ROSKILDE, 7th OCT 2010

Characteristics of Good Governance (GG) E-Government (E-Gov) and E-Governance Relationship between E-Gov and GG Outcome Indicators of IFMIS on Participation Outcome Indicators of IFMIS on Transparency Local Authorities (LAs) in Kenya- Local Government Reform Programme (LGRP)- Operation of IFMIS in Kenya LAs- Outcome of IFMIS in Kenya Concluding Remarks

E-Administration: administration or government using ICT in order to relate its various departments and digitize its internal operations via `automation and computerisation of administrative tasks

E-Citizens and E-Services: e-Government applications that enable online access to government information and knowledge and deliver automated services

E-Society: provision of a platform that facilitates interactions between government actors and civil society

Participation Rule of law Transparency Responsiveness Consensus orientation Equity Effectiveness and efficiency Accountability Strategic vision

Positive Correlation:- Saves cost, improves quality, response time and

access to services (ADB, 2003)- Improves efficiency, and effectiveness of public

administration ( Pacific Council, 2002)- Increases transparency in administration, reduces

corruption and increases political participation (Seifert & Bonham, 2003)

- Makes Governments more competitive (OECD, 2003)

Negative Correlation- e-government initiatives either fail or fall

short of expected outcomes (Gartner Group 2002)

- Face technical and organisational challenges (Saxena, 2005)

- Fail either totally or partially in achieving objectives despite initial success (Heeks, 2003)

Lack of an evaluation framework and isolated studies

Working definition: stakeholders participation in LA decision making processes

E-administration: increased participation of staff in LA decision making and programme implementation

E-Services: increased gender participation in service access; increased involvement of stakeholders

E-Society: improved interactions with stakeholders; inclusivity

Definition: full disclosure of information, presentation of information in an easy and accessible format; free access to LA operations and information by stakeholders (SH)

E-Administration: degree of access and understanding of e-

governance policy and strategy by SH Extent to which LA business processes and

information are clear and accessible to SH Degree of visibility and tractability of LA

internal operations Extent to which LAs share information

E-Service: - Public access to pertinent information and

services- Degree of easy for citizens to find/access

procedures to follow in order to request and receive services

- Extent to which citizens can read and understand the language by which information and services are presented

- Degree of easy for citizens to post comments, questions, complaints regarding service delivery

E-Service- Response rate to citizens comments,

questions and complaints- Degree of availability of government official

documents as electronic resources- Extent of availability of public servants

profile

Composed of Municipal, City, Town and County Councils

Several challenges:- Service Delivery- Financial management- Institutional and legal framework- Human Resource Capacity- Managing rapid growth Has attracted a lot of criticism

Began in 1999 Objectives:- Rationalisation of central – local fiscal

relations - LATF- Improving financial management - IFMIS- Improving service delivery- decentralisation- Strengthening citizen participation - LASDAP

Generates a series of operational and management reports for monitoring finances

- Revenue mobilisation- Management of payroll- Billing and collection of revenue- Expenditure controls- Filling and easy retrieval of information Hardly half the 175 LAs covered

Participation: Application not effected, under consideration in two councils - attribution

Transparency: largely achieved, especially in e-administration

- Interaction within and across departments- Heads of departments able to access

information easily but through secretaries- Revenue collection improved through

efficient processing of rates, fees and charges

Potential of E-Gov and E-Governance Outcome indicators not fully developed Relies on being fed with accurate information IFMIS supported by central government Advisors and experts located at the central

government Limitation of infrastructure Human resource management Reorganisation of government threat to IFMIS