Winning with DigitalArtificial Intelligence/Machine Learning

Ritu Jyoti

March, 2019

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By 2021, 75%

of commercial

enterprise apps

will use AI

By 2022, 75%

of IT operations

will be

supplanted

by AI

By 2022,

Emotion AI

will see 25%

increase in real

world

By 2024, 7% rise

in AI-based

automation will

drive new wave

of business

processes

AI Is at the Heart of Enterprise Digital Disruption

Evolution of AI – Artificial Narrow Intelligence NowAGI – 2026-2035? ASI - Technological Singularity – Plausible or Fiction?

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Computer Vision, Natural Language Processing, Knowledge Capture, Robotics, Planning & Optimization, Voice Recognition

Supervised Learning, Unsupervised Learning, Reinforcement Learning, Semi-

structured Learning

Deep neural networks, Deep belief

networks, Recurrent neural networks

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AI Serving Enterprises: Top Use Cases TodayIt’s only the beginning! AI penetration is still low – only 22% of enterprises use chatbots!!

Diagnosis and

Treatment Systems

Automated

Preventive

Maintenance

Fraud Analysis and

Investigation

Automated

Customer Service

Agents

Intelligent

processing

automation

IT Automation

Program Advisors

and

Recommendations

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Key Performance Indicators for AI/ML Projects

n=505, 1,000+ employees (U.S.);

Source: Source: AI Systems Adoption Survey, IDC, February, 2019; Base=Respondents are actively working with AI/ML general-purpose software platforms

49%

Customer

Scorecards

51%

Revenue

Generation

$

51%

Lower Total

Cost of Service

50%

Personalized

Content

Faster access

to Information

66%

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AI Improves Business Today and In Three Years

Source: Future Ready Business: Assessing Asia’s Growth Potential Through AI (MSFT and IDC Joint study).

https://news.microsoft.com/apac/2019/02/20/microsoft-idc-study-artificial-intelligence-to-nearly-double-the-rate-of-innovation-in-asia-pacific-by-2021/

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Case Studies across Industry Verticals

NetFlixGlobal Commercial and

Investment BankAmazon Go

Recommendation

Engines

Conversational

AI

Computer

Vision

What’s Crucial for Competitive Advantage?

Computing Power Algorithms Data

Competitive Advantage

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AI Serving Enterprises: Top Use Cases by Five-Year CAGRAI Systems Spending will reach $77B by 2022. Banking and Retail will be responsible for 1/3 of global spend.

Top 10 Use Cases by Five-Year CAGR: Artificial Intelligent Systems 2017-2022 CAGR (%)

Pharmaceutical research and discovery 46.8

Expert shopping advisors and product recommendations 46.5

Digital assistants for enterprise knowledge workers 45.1

Intelligent processing automation 43.6

IT automation 40.4

Sales process recommendation and automation 39.7

Digital twin/advanced digital simulation 39.4

Defense, terrorism, investigation, and government intelligent systems 39.1

Program advisors and recommendation systems 38.9

Automated claims processing 38.5

Source: IDC Worldwide Semiannual Cognitive/Artificial Intelligence Systems Spending Guide, 2H17

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3 Governance to ethics, risks, policies

1 Strategy - Potential Business Value

4 Skills / Culture

5 Quantity / Quality Data Sets

2 Explainability Trust

.

Inhibitors to AI adoption

2019-2020 AI Technical Trends

50

Automated

Machine Learning

Neural Networks

Interoperability

Automated

DevOpsAI

Enabled Chips

Convergence of IOT

and AI at the edge

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Traits of AI Leaders vs. Followers

Source: Future Ready Business: Assessing Asia’s Growth Potential Through AI (MSFT and IDC Joint study).

https://news.microsoft.com/apac/2019/02/20/microsoft-idc-study-artificial-intelligence-to-nearly-double-the-rate-of-innovation-in-asia-pacific-by-2021

How do you become AI Determined?

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SKILLS

CULTURE

GOVERNANCESTRATEGY ALGORITHMSDATA

READINESS

COMPUTING

POWER

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