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Winning with KFC TechnologyRobert Brown – Technology Capability Builder
Outline/Agenda
• MERIT project overview– Pre-Install– Go-live– Post-Install
• Excelling with MERIT tools & ARL reports– Scorecard, Labor, Food Cost, Shift Accountability
• Keeping Honest people Honest with XBR – Introduction to available reports
TCB Support Overview
3
8 Weeks Out
• Technology Capability Builder introduced. Overview of Pre, Go-Live and Post Install training support discussed.
6 - 4 Weeks Out
• Weekly calls with FTL(Franchise Technology Leader). Training on OSM tools, MERIT module training access & expectations and discussing practice register process.
TCB Support Overview
4
4 – 0 Weeks Out
• Continue regular calls/webinars with FTL to ensure training completion, introduction to key reports & processes, on-going coaching on Install readiness
Go Live Date
• FTL and Rgm works with Implementation Specialist during Start of Day, Shift change and Close of Day process. Hands on support with all data entry processes. Training on custom features.
TCB Support Overview
Week 1 and ongoing
• Regular 1:1s with FTL
• Review reports via online tools to build know how on KPI’s, share success routines & discuss tactics to improve results. On-going follow-up with feedback
Week 8
• Continue on-Follow up on additional ARL MERIT & KFC Technology reporting tools. Inform about ARL training 2-day class (in Louisville)
Week 12
• Transition from active support to Ops Leader as number one support contact for Franchisee
Face-to-Face Meeting with FTL to train on MERIT Reporting & Online tools
MERIT – Winning with Process &
Follow up
Daily Financial Cash control report
7
Restaurant level – MERIT Scorecard
Daily Business Summary with OMR
9
Labor Cost Tools support Winning
with MERIT
Labor Hours calculations
Merit uses the following information to calculate your Forecasted and Earned Hours. Actual Sales Planned Sales Forecasted sales and transactions Labor plan % The number of salaried managers : Planned and Actual The number of hours each salaried manager is required to work per week Flow Thru Rate Last Week’s Average Hourly Rate The Restaurant’s Operating Hours The Concept mix
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Labor terminology
Actual Sales: Sales that have been tendered on the POS
Planned Sales: The sales plan that is located in the restaurant plan editor by concept.
Forecasted Sales: An estimate of the restaurant’s sales for the coming week.
Labor Plan %: A fixed labor percentage that is in the restaurant plan editor.
Salaried Manager Plan: The number of salaried managers in the restaurant plan editor.
Salaried Manager Count: The number of salaried managers entered in Merit as employees.
Salaried Manager Min Hours: Minimum number of hours each salaried manager is required
to work each week.
Actual Average Hourly Rate: This is the total Hourly Labor Dollars/Total Hourly Labor Hours
Operating Hours: All hours of operation + 2 hours prior to open and + 1 hour after close.
Flow Thru Rate: The percentage of dollars above plan added to labor.
KFC, PH - 10% TB, LJS, A&W- 16%
This calculation is what keeps the manager on task as actual sales are coming in. If they are
above or below the RGM forecast, earned hours calculates the Flow Thru rate. Basically what
that means is for every dollar above or below forecast being rang in on the POS, Merit
calculates additional labor or less labor at the above flow thru rates. 12
Schedule Forecasting Screen
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Schedule Building Main Screen
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Schedule Building Daily Screen
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Food Cost Tools support Winning
with MERIT
Inventory Reconciliation Report
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Product Projection Report
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Product Comparison Report
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How Shift Accountability
supports Winning with MERIT
What is Shift Accountability
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Shift Accountability means that every Manager on Duty is responsible for their shift !!!
• This is achieved by counting inventory at the start and end of every shift and by settling, auditing, and coaching CSTMs who need it.
• Here are some key reasons that Shift Accountability is important to running great restaurants:• Reduces losses and increases sales• Drives better cash controls• Increases labor hours • Helps identify root causes of problems• Helps develop your team• Helps create a more positive and accountable environment
Shift Accountability Metric Thresholds
Shift Accountability (within MERIT) MOD KPI:
Manager Deletes > 0.5% of Gross Sales Open Coupons > 0.4% of Gross Sales Giveaways > 0.5% of Gross Sales Drive Thru Gap > 5 transactions negative
CSTM KPI: Debit voids >$20 or >8% of Gross Sales Voids >0.75% of Gross Sales Modified >$10 Per Work shift
Shift Accountability Reports
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Employees expect…..What you
inspect !!!!
Manager Financial Report
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XBR
What is XBR ?
XBR is Exception Based Reporting It is a business intelligent system
that utilizes the computer system to scan thru POS transactions to
Identify team members & managers with questionable cash handling
events and other suspect activities. and other suspect activities.
Home Page view with Alerts within XBR
Query List view within XBR – AC Library
Query List view within XBR – Franchisee Library
The employee in this video whose Low Dollar Transaction % is twice of the restaurant average
Large Orders passing the DT window but only drinks or side items were rung up
Definitely more than a drink
More than just Mashed Potato More than
just beans
Suspect Modified Transaction
